---
description: ¿Qué piensan los usuarios de Workforce Optimization (WFO)? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Workforce Optimization (WFO).
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Workforce Optimization (WFO) - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Programas para grabar llamadas](/directory/30533/call-recording/software) > [Workforce Optimization (WFO)](/software/126737/monet-live-wfo) > [Alternativas a Workforce Optimization (WFO)](https://www.capterra.es/alternatives/126737/monet-live-wfo)

# Alternativas a Workforce Optimization (WFO)

Canonical: https://www.capterra.es/alternatives/126737/monet-live-wfo

> Explorar las mejores alternativas a Workforce Optimization (WFO). Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE es una solución integrada de optimización de la fuerza laboral para una estrategia integral de participación del cliente.
   - [Ver perfil](https://www.capterra.es/software/110588/calabrio-one-suite)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/110588/126737/calabrio-one-suite/vs/monet-live-wfo)
2. **CXone Mpower** — 4.2/5 (581 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.es/software/134775/incontact-call-center-software)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/134775/monet-live-wfo/vs/incontact-call-center-software)
3. **Assembled** — 4.7/5 (85 reviews) — Una moderna plataforma de gestión del personal creada para equipos de asistencia en rápido crecimiento.
   - [Ver perfil](https://www.capterra.es/software/195644/assembled)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/195644/monet-live-wfo/vs/assembled)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — PureCloud hace que la relación con los clientes sea simple. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.es/software/21409/genesys-cloud)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/21409/126737/genesys-cloud/vs/monet-live-wfo)
5. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Solución de telefonía empresarial con funciones de grabación, operadora automática, duplicación de línea, reenvío de llamadas y puesta en espera.
   - [Ver perfil](https://www.capterra.es/software/145004/nextiva-call-center)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/145004/monet-live-wfo/vs/nextiva-call-center)
6. **Five9** — 4.2/5 (481 reviews) — Centro de contacto en la nube con IA práctica: entrante, saliente, ACD (distribuidor automático de llamadas, por sus siglas en inglés), IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
   - [Ver perfil](https://www.capterra.es/software/132405/five9)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/132405/monet-live-wfo/vs/five9)
7. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Ahorra tiempo y reduce costes con innovaciones que reinventan las relaciones con tus clientes.
   - [Ver perfil](https://www.capterra.es/software/136189/salesforce)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/136189/monet-live-wfo/vs/salesforce)
8. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas.
   - [Ver perfil](https://www.capterra.es/software/132852/talkdesk)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/132852/monet-live-wfo/vs/talkdesk)
9. **Aspect Workforce** — 4.2/5 (251 reviews) — Una de las principales soluciones de administración de la fuerza laboral de Pelorus Associates, que se puede implementar de manera local, alojada o en la nube, para más de 150 agentes.
   - [Ver perfil](https://www.capterra.es/software/160354/alvaria)
   - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/160354/monet-live-wfo/vs/alvaria)
10. **8x8 Contact Center** — 4.3/5 (47 reviews) — Virtual Call Center es un centro de contacto enriquecido y basado en la nube que ofrece una interacción con los clientes flexible, asequible y eficiente.
    - [Ver perfil](https://www.capterra.es/software/161523/contactnow)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/161523/monet-live-wfo/vs/contactnow)
11. **RingCX** — 4.2/5 (253 reviews) — RingCentral Contact Centre ofrece capacidades omnicanal que permiten a los clientes decidir cómo quieren interactuar contigo.
    - [Ver perfil](https://www.capterra.es/software/154951/ringcentral-contact-center)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/154951/monet-live-wfo/vs/ringcentral-contact-center)
12. **Insightful** — 4.8/5 (156 reviews) — Simple, accesible y confiable. Insightful tiene todo lo que necesitas para mejorar la productividad de tu equipo.
    - [Ver perfil](https://www.capterra.es/software/142813/workpuls)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/142813/monet-live-wfo/vs/workpuls)
13. **Bitrix24** — 4.2/5 (984 reviews) — Solución de gama alta, diseñada para ventas, colaboración, comunicación, redes sociales y gestión de flujos de trabajo.
    - [Ver perfil](https://www.capterra.es/software/113540/bitrix24)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/113540/126737/bitrix24/vs/monet-live-wfo)
14. **Playvox** — 4.8/5 (109 reviews) — Playvox, Suite de Optimización de Agentes para que los equipos de servicio al cliente evalúen y mejoren el desempeño de los agentes,
    - [Ver perfil](https://www.capterra.es/software/164542/playvox)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/164542/monet-live-wfo/vs/playvox)
15. **Kixie PowerCall** — 4.6/5 (293 reviews) — Kixie es la forma más rápida de hacer más llamadas de ventas. Comienza a hacer llamadas locales o internacionales en 3 minutos con el marcador PowerCall.
    - [Ver perfil](https://www.capterra.es/software/135636/kixie-powercall)
    - [Comparar con Workforce Optimization (WFO)](https://www.capterra.es/compare/126737/135636/monet-live-wfo/vs/kixie-powercall)

## Categorías relacionadas

- [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software)
- [Software de gestión de personal](https://www.capterra.es/directory/30210/workforce-management/software)
- [Software de contact center](https://www.capterra.es/directory/32035/contact-center/software)
- [Software para gestión de personal del centro de atención telefónica](https://www.capterra.es/directory/32607/call-center-workforce-management/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.es/alternatives/126737/monet-live-wfo)
- [Ver el perfil del producto](https://www.capterra.es/software/126737/monet-live-wfo)

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