---
description: ¿Qué piensan los usuarios de Zendesk Suite? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zendesk Suite.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Software helpdesk](/directory/30008/help-desk/software) > [Zendesk Suite](/software/164283/zendesk) > [Alternativas a Zendesk Suite](https://www.capterra.es/alternatives/164283/zendesk)

# Alternativas a Zendesk Suite

Canonical: https://www.capterra.es/alternatives/164283/zendesk

> Explorar las mejores alternativas a Zendesk Suite. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

-----

## Las mejores alternativas

1. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear muy buenas experiencias para los clientes.
   - [Ver perfil](https://www.capterra.es/software/124981/freshdesk)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/124981/164283/freshdesk/vs/zendesk)
2. **Zoho Desk** — 4.5/5 (2211 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.es/software/169505/zoho-desk)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/164283/169505/zendesk/vs/zoho-desk)
3. **LiveAgent** — 4.7/5 (1753 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.es/software/102188/liveagent)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/102188/164283/liveagent/vs/zendesk)
4. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Impulsa el crecimiento con Sales Cloud 360, una destacada solución de ventas que impulsa la productividad de los representantes en una de las principales plataformas de CRM del mundo.
   - [Ver perfil](https://www.capterra.es/software/61368/salesforce)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/61368/164283/salesforce/vs/zendesk)
5. **LiveChat** — 4.6/5 (1715 reviews) — 24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente\!
   - [Ver perfil](https://www.capterra.es/software/62194/livechat)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/62194/164283/livechat/vs/zendesk)
6. **Milvus** — 4.8/5 (298 reviews) — Milvus es un HelpDesk inteligente que optimiza los procesos de gestión, aumenta la productividad de su equipo y proporciona eficiencia a su soporte.
   - [Ver perfil](https://www.capterra.es/software/202528/milvus)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/164283/202528/zendesk/vs/milvus)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que te permite proporcionar una excelente asistencia al cliente y generar ventas con chatbots y chat en vivo.
   - [Ver perfil](https://www.capterra.es/software/144040/tidio-chat)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/144040/164283/tidio-chat/vs/zendesk)
8. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk es un sistema de tickets online diseñado para simplificar el trabajo de los equipos. Presta una excelente asistencia al cliente. Sin esfuerzo.
   - [Ver perfil](https://www.capterra.es/software/185973/helpdesk)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/164283/185973/zendesk/vs/helpdesk)
9. **Dynamics 365** — 4.4/5 (5811 reviews) — Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
   - [Ver perfil](https://www.capterra.es/software/157279/dynamics-365)
   - [Comparar con Zendesk Suite](https://www.capterra.es/compare/157279/164283/dynamics-365/vs/zendesk)
10. **Intercom** — 4.5/5 (1131 reviews) — La primera plataforma mundial de mensajería de clientes para el crecimiento empresarial.
    - [Ver perfil](https://www.capterra.es/software/134347/intercom)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/134347/164283/intercom/vs/zendesk)
11. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Ahorra tiempo y reduce costes con innovaciones que reinventan las relaciones con tus clientes.
    - [Ver perfil](https://www.capterra.es/software/136189/salesforce)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/136189/164283/salesforce/vs/zendesk)
12. **Bitrix24** — 4.2/5 (984 reviews) — Solución de gama alta, diseñada para ventas, colaboración, comunicación, redes sociales y gestión de flujos de trabajo.
    - [Ver perfil](https://www.capterra.es/software/113540/bitrix24)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/113540/164283/bitrix24/vs/zendesk)
13. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist proporciona una interfaz de usuario simple y directa para conectarse a computadoras remotas en cualquier parte del mundo.
    - [Ver perfil](https://www.capterra.es/software/181775/zoho-assist)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/164283/181775/zendesk/vs/zoho-assist)
14. **Odoo** — 4.2/5 (1294 reviews) — Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa.
    - [Ver perfil](https://www.capterra.es/software/135618/odoo)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/135618/164283/odoo/vs/zendesk)
15. **Yonyx** — 4.7/5 (256 reviews) — Guías interactivas basadas en árboles de decisión que se conectan a la mayoría de los sistemas CRM. Sigue los procesos de negocio de manera interactiva.
    - [Ver perfil](https://www.capterra.es/software/130406/agi-self-service)
    - [Comparar con Zendesk Suite](https://www.capterra.es/compare/130406/164283/agi-self-service/vs/zendesk)

## Categorías relacionadas

- [Software de atención al cliente](https://www.capterra.es/directory/22/customer-service/software)
- [Software helpdesk](https://www.capterra.es/directory/30008/help-desk/software)
- [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software)
- [Software de gestión de quejas](https://www.capterra.es/directory/30674/complaint-management/software)
- [Herramientas de seguimiento de problemas](https://www.capterra.es/directory/30675/issue-tracking/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.es/alternatives/164283/zendesk)
- [Ver el perfil del producto](https://www.capterra.es/software/164283/zendesk)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| da | <https://www.capterra.dk/alternatives/164283/zendesk> |
| de | <https://www.capterra.com.de/alternatives/164283/zendesk> |
| de-AT | <https://www.capterra.at/alternatives/164283/zendesk> |
| de-CH | <https://www.capterra.ch/alternatives/164283/zendesk> |
| en | <https://www.capterra.com/p/164283/Zendesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164283/zendesk> |
| en-AU | <https://www.capterra.com.au/alternatives/164283/zendesk> |
| en-CA | <https://www.capterra.ca/alternatives/164283/zendesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/164283/zendesk> |
| en-IE | <https://www.capterra.ie/alternatives/164283/zendesk> |
| en-IL | <https://www.capterra.co.il/alternatives/164283/zendesk> |
| en-IN | <https://www.capterra.in/alternatives/164283/zendesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164283/zendesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/164283/zendesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/164283/zendesk> |
| es | <https://www.capterra.es/alternatives/164283/zendesk> |
| es-AR | <https://www.capterra.com.ar/alternatives/164283/zendesk> |
| es-CL | <https://www.capterra.cl/alternatives/164283/zendesk> |
| es-CO | <https://www.capterra.co/alternatives/164283/zendesk> |
| es-CR | <https://www.capterra.co.cr/alternatives/164283/zendesk> |
| es-DO | <https://www.capterra.do/alternatives/164283/zendesk> |
| es-EC | <https://www.capterra.ec/alternatives/164283/zendesk> |
| es-MX | <https://www.capterra.mx/alternatives/164283/zendesk> |
| es-PA | <https://www.capterra.com.pa/alternatives/164283/zendesk> |
| es-PE | <https://www.capterra.pe/alternatives/164283/zendesk> |
| fi | <https://www.capterra.fi/alternatives/164283/zendesk> |
| fr | <https://www.capterra.fr/alternatives/164283/zendesk> |
| fr-BE | <https://fr.capterra.be/alternatives/164283/zendesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/164283/zendesk> |
| fr-LU | <https://www.capterra.lu/alternatives/164283/zendesk> |
| it | <https://www.capterra.it/alternatives/164283/zendesk> |
| ja | <https://www.capterra.jp/alternatives/164283/zendesk> |
| nb | <https://www.capterra.no/alternatives/164283/zendesk> |
| nl | <https://www.capterra.nl/alternatives/164283/zendesk> |
| nl-BE | <https://www.capterra.be/alternatives/164283/zendesk> |
| pl | <https://www.capterra.pl/alternatives/164283/zendesk> |
| pt | <https://www.capterra.com.br/alternatives/164283/zendesk> |
| pt-PT | <https://www.capterra.pt/alternatives/164283/zendesk> |
| sv | <https://www.capterra.se/alternatives/164283/zendesk> |
| tr | <https://www.capterra.web.tr/alternatives/164283/zendesk> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite","description":"Encuentra competidores y alternativas a Zendesk Suite. Te ayudamos a perfilar tus opciones y a buscar competidores y alternativas. Contacta con varios proveedores y encuentra la solución que estás buscando.","url":"https://www.capterra.es/alternatives/164283/zendesk","about":{"@id":"https://www.capterra.es/alternatives/164283/zendesk#software"},"breadcrumb":{"@id":"https://www.capterra.es/alternatives/164283/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.es/alternatives/164283/zendesk#webpage","mainEntity":{"@id":"https://www.capterra.es/alternatives/164283/zendesk#software"},"isPartOf":{"@id":"https://www.capterra.es/#website"},"inLanguage":"es","publisher":{"@id":"https://www.capterra.es/#organization"}},{"name":"Zendesk Suite","url":"https://www.capterra.es/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.es/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.es/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software helpdesk","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"item":"/software/164283/zendesk","@type":"ListItem"},{"name":"Alternativas a Zendesk Suite","position":4,"item":"https://www.capterra.es/alternatives/164283/zendesk","@type":"ListItem"}],"@id":"https://www.capterra.es/alternatives/164283/zendesk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Las 15 mejores alternativas a Zendesk Suite - Capterra España 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.es/software/124981/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.es/software/169505/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.es/software/102188/liveagent","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.es/software/61368/salesforce","@type":"ListItem"},{"name":"LiveChat","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.es/software/62194/livechat","@type":"ListItem"},{"name":"Milvus","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.es/software/202528/milvus","@type":"ListItem"},{"name":"Tidio","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.es/software/144040/tidio-chat","@type":"ListItem"},{"name":"HelpDesk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.es/software/185973/helpdesk","@type":"ListItem"},{"name":"Dynamics 365","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.es/software/157279/dynamics-365","@type":"ListItem"},{"name":"Intercom","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.es/software/134347/intercom","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.es/software/136189/salesforce","@type":"ListItem"},{"name":"Bitrix24","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.es/software/113540/bitrix24","@type":"ListItem"},{"name":"Zoho Assist","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.capterra.es/software/181775/zoho-assist","@type":"ListItem"},{"name":"Odoo","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.es/software/135618/odoo","@type":"ListItem"},{"name":"Yonyx","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.es/software/130406/agi-self-service","@type":"ListItem"}],"@id":"https://www.capterra.es/alternatives/164283/zendesk#itemlist","numberOfItems":15}
</script>