Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Calculation of days taken to closure and prompts required actions in accordance with FCA regulation. Question sets covering regulatory reporting and MI to establish root cause and remedial actions are captured giving both granular and high-level governance through online reports.

EthicsPoint's centralized system provides a place to view and manage all reports of misconduct. All your issues are collected: from our world class hotline services, face-to-face conversations, or even incidents raised through questionnaires from our PolicyTech management system. Manage multiple complaint programs from investigation through resolution in a consistent and customizable workflow, and use robust analytics to run reports and view trends within your organization.

Te permite brindar una atención al cliente impecable, que es uno de los pilares de las relaciones exitosas y rentables con los clientes.

Customer Service and Support Application for Office 365, Teams and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.

Gladly es una plataforma de atención al cliente radicalmente personal. A diferencia de las plataformas de atención al cliente heredadas centradas en casos, solo Gladly está diseñado específicamente para personas. Permite mantener una conversación única y permanente con el cliente, de mensajes de voz a mensajería moderna. Gladly impulsa a algunas de las empresas de consumo más innovadoras, como JetBlue, JOANN y TUMI, para ofrecer experiencias excepcionales al cliente y hacer que la atención al cliente sea una ventaja competitiva.

La solución de gestión de quejas Everest ha demostrado su liderazgo durante más de 20 años en el mercado. Personaliza la configuración de Everest según tus procesos y objetivos. Haz un seguimiento de quejas, defectos de productos, devoluciones, reparaciones y más. Emite acciones correctivas internamente y para proveedores. Con Everest Hosted, la implementación es eficiente y efectiva. Además, Everest Support está siempre disponible para ayudarte. Mejora la atención al cliente y la calidad al mismo tiempo que satisfaces y superas los estándares del sector para el cumplimiento.

Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools.

Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

Easily integrated into any organisation’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users is a priority for today’s businesses and NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes.

Software para automatizar y rastrear el ciclo de vida completo de quejas del cliente, desde el registro hasta la respuesta, con capacidad para archivos adjuntos.

mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.

Web-based solution that provides business process management delivering contextual performance support, compliance and more.

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system.

QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate.

Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72%

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

Bespoke software, Zero-code: digitise your business fast with the our business process management platform.

Risk and compliance are issues that cant be ignored. However, it can be difficult and time- consuming to keep up with the ever-changing regulations that affect firms. However, Riliance has the solution. Weve developed purpose-built software, consultancy and training that take the time and trouble out of compliance.

FCS Recovery es un sistema de administración de fallas en varios idiomas basado en la web para quejas e incidentes de huéspedes y no huéspedes, diseñado para reemplazar el libro de registro tradicional en el sector de hostelería. Realiza un seguimiento y registra el estado de quejas, accidentes, lesiones e incidentes de emergencia en tu hotel en relación a huéspedes internos, huéspedes que no pertenecen a la empresa e incluso empleados del hotel si lo deseas, junto con elementos de acción de resolución que se asignan automáticamente al personal relevante.

Akio propone una plataforma de conversación de clientes multicanal unificada combinada con un completo sistema de escucha y analítica de cobertura de medios, conversaciones sociales y comentarios de clientes. Estas soluciones están diseñadas para ayudar a las empresas a optimizar la experiencia de atención al cliente, aumentar el conocimiento del cliente y mejorar la estrategia de marketing y las comunicaciones. Esta cartera de productos incluye Akio Unified, Akio Spotter y Akio Analytics.

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

A comprehensive complaints management system supporting both the General Market and the Lloyd's of London Market complaints management regulatory processes.

NeeyamoWorks es un conjunto global de tecnología de RR. HH. creado para apoyar a tu fuerza laboral global, independientemente de su tamaño, diversidad, presencia geográfica o complejidad. NeeyamoWorks es una solución de tecnología de RR. HH. preparada para el futuro que ofrece un diseño intuitivo y que proporciona una experiencia superior para tus empleados.

Voxya is an online consumer complaint forum that helps consumers to raise a voice against consumer fraud or online fraud.

Simple complaint management app designed for users to track their complaints and follow through on how it resolves with few clicks.

IssuTrax es una solución flexible de gestión y seguimiento de problemas que mejora la productividad, la colaboración y la responsabilidad al proporcionar las herramientas y el marco necesarios para lograr el más alto nivel de atención al cliente. IssuTrax agiliza los problemas entrantes y los asigna automáticamente al equipo apropiado a través de un motor de flujo de trabajo flexible para mantener la responsabilidad correspondiente. Además, brinda al personal los detalles que necesita para enfocarse en sus tareas más inmediatas y proporciona a la gerencia una imagen de la actividad en tiempo real.

Application allows an instant messaging chat box between tourist facility and technician. System permits to open a specific ticket for each type of request and tourist accommodations have the chance to directly contact operators reducing waiting times and improving the service offered for customers.

The AssurX Complaint Management solution automates management of the entire complaint lifecycle. Following industry best practices, the Complaints Management process guides users through intake, investigation, root cause analysis and regulatory reporting. Built-in configuration capabilities move complaints to closure while meeting compliance requirements and improving product safety and customer satisfaction. The solution provides the most efficient path from complaint intake to resolution.

Cloud-based complaints management platform for financial services organisations.

Improve your Customer Care with the 1st platform in Italian of Smart Helpdesk and Knowledge Base.

Complaint management solution that helps streamline omnichannel communications, manage contacts & conduct geo-targeted messaging.

Wrap up your website with a smarter feedback platform, that not only visually tracks tasks but creates a digital roadmap. Morris makes team and client feedback simple by creating a data-driven tasks for straightforward communication. Why complicate the process? Simple feedback should be, well...simple.

The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint.

binds.co is a flexible solution to measure the satisfaction levels of a company's customers, by sending customized surveys by email, widgets, and messages. With a control panel that can be customized with the colors and design of the brand, which can be configured, binds.co allows companies to choose what information to put into surveys, and to define the criteria for sending them, in addition to assisting satisfied and dissatisfied customers.