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- Herramientas de marketing conversacional
- Herramientas para crear chatbots
- Software CRM online
- Software de compromiso del cliente
- Software de gestión de comunicaciones con los clientes
- Software de gestión de experiencia del cliente
- Software de help desk
- Software de servicio al cliente
- Software para call center
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
Deploy Qonvo in minutes to start chatting with your customers via WebChat, SMS, Messaging Apps and Social Media. Your team can easily respond to customers via the Qonvo mobile apps, regardless of which messaging channel your customers use to reach you. Qonvo provides customer messaging that's as easy as texting your friends and family.
You shouldn't have to pay to talk with your customers. Your next customer is on your website right now - install Qonvo for free and go say hello.
Grow your business with one conversation at a time.
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Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
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Provide real-time customer support and visitor communication directly on your site.
Provide real-time customer support and visitor communication directly on your site.
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Live Chat Software for sales and support that integrates with Gmail and Google Talk
Live Chat Software for sales and support that integrates with Gmail and Google Talk
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Live chat software for business sites. Real-time monitoring of visitors to your site.
Live chat software for business sites. Real-time monitoring of visitors to your site.
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Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
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Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
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Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.
Efficient customer support assistant, serve millions of clients for 13 years.
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Live chat solution with offline message management, customization, archives, and internal chat for customer support.
Live chat solution with offline message management, customization, archives, and internal chat for customer support.
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Live Chat by CustomerICare is an alternative, free software for online sales and support. It features an intuitive live chat window, automated lead generation capabilities, real time web analytics, allows video and audio chats, and is extremely easy to use.
Online sales and e-commerce benefit from it by leveraging business intelligence gathered in real time and put to use as custom, dedicated chat invitations.
Live Chat by CustomerICare is a free software allowing online businesses to text, audio and video chat with website visitors.
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A mobile-friendly live chat solution that allows you to connect with consumers and business contacts.
A mobile-friendly live chat solution that allows you to connect with consumers and business contacts.
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Target, engage, chat with your visitors in real time, and provide help to create real relationships with your customers.
Target, engage, chat with your visitors in real time, and provide help to create real relationships with your customers.
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Netrox SC is a feature-reach live chat software that allows you for talking to visitors of your website. Live chat system increases sales volumes and helps to improve the quality of customer service.
Live chat solution with fully customizable widgets, powerful engagement system and flexible integration engine (CRM, Helpdesk, ...)
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Chatea con los visitantes de tu sitio web en tiempo real, controla el tráfico del sitio web, ofrece una mejor asistencia al cliente y aumenta tus ventas. El chat en vivo de onWebChat proporciona una manera fácil de integrar tu sitio web con el innovador servicio de chat en vivo.
Servicio de chat en vivo fácil de instalar y totalmente personalizable. Existe un plan gratuito para siempre más 2 planes de bajo costo de 5 dólares al mes.
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SiteGlue is an automated and human messaging platform that helps you generate more qualified leads from your website, landing pages and social media. Our proven chatbot templates leverage conversation to engage visitors, capture new leads, and handoff conversations to your staff 24 hours a day 7 days week.
We build chatbots!
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Offers next-gen capabilities of chat (text, audio, video), true cobrowsing, and click-to-call to generation next, for seamless, real-time, delightful customer experiences.
Offers the next-gen of chat (text, audio & video chat), cobrowse, click-to-call for seamless real-time experience.
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Ameyo Engage es un software de centro de atención telefónica basado en la nube que permite a las empresas tomar el control de sus operaciones mediante la implementación de cambios más rápidos en las iniciativas de interacción con el cliente y la participación de los empleados, lo que da como resultado una mejor experiencia para cliente y un aumento de las ventas y las colecciones y, en última instancia, la adquisición de clientes fieles y empleados contentos.
Haz crecer tu negocio ganando la fidelización del cliente con un software de centro de contacto para clientes de clase mundial.
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A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
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Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions.
An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
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CroplaChat SDK (software development kit) is marketplace buyer-seller chat for any marketplace websites like e-commerce store or classifieds sites. Allowing buyer and seller to chat each other in marketplace site itself. Let your customer talk directly to the seller. Supporting on both the web and mobile platforms.
CroplaChat is buyer-seller chat SDK for any marketplace website. It allows buyer and seller to chat, share files, images, and videos.
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Talkative helps businesses convert online customers by enabling human communication directly through your website.. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites. This allows businesses to boost their revenues whilst also providing a top class customer experience, by helping solve problems, offer solutions and assist users through the website.
Helps you to communicate with your customers through your website/app, using voice, video, text and cobrowsing.
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A power packed, high availability chat solution for communities, customer support, and audio-video conferencing.
A power packed, high availability chat solution for communities, customer support, and audio-video conferencing.
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Maqpie es un widget de JavaScript de terceros que brinda mensajes en tiempo real a tus usuarios en minutos sin desarrollo alguno. Los usuarios dentro de cada cuenta en tu plataforma pueden enviar mensajes seguros entre sí. Como Slack dentro de tu aplicación SaaS.
Un completo mensajero que ayuda a aumentar la retención y el crecimiento del usuario al permitir que los usuarios hablen entre sí directamente en tu aplicación SaaS.
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Unified business messaging through website chat, SMS, Facebook messenger, etc.
Unified business messaging through website chat, SMS, Facebook messenger, etc.
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Zestim is an intelligent live chat software designed for businesses to improve conversions on their website. Zestim combines sales and support in one, powerful package. Zestim helps businesses identify and engage prime prospects in real-time based on their behavior on the website. Zestims core platform goes well beyond live chat to offer audio/video calling, co-browsing, in-app chat, real-time behavior targeting, exit intent detection, among other advanced capabilities.
Super-intelligent live chat software to improve website conversions.
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Snapsolv is modern messaging service to engage customers on their preferred channel with ease and consistency. With a completely customizable & responsive live-chat widget for your website and nifty SMS and FB Messenger integrations, you have a comprehensive multi-channel support tool to delight your customers. In addition to rich support features, add the power of AI and supportBOT to your repertoire and deliver exceptional customer experience in real-time or any time from anywhere.
Smart multi-channel unified messaging platform to engage customers with Live chat on web, mobile and messaging apps from one place.
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Akio propone una plataforma de conversación de clientes multicanal unificada combinada con un completo sistema de escucha y analítica de cobertura de medios, conversaciones sociales y comentarios de clientes. Estas soluciones están diseñadas para ayudar a las empresas a optimizar la experiencia de atención al cliente, aumentar el conocimiento del cliente y mejorar la estrategia de marketing y las comunicaciones. Esta cartera de productos incluye Akio Unified, Akio Spotter y Akio Analytics.
Akio es una plataforma conversacional de clientes multicanal combinada con un sistema completo de escucha y analíticas.
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La diferencia entre FCS Messenger y otras aplicaciones gratuitas de push-to-talk (presionar para hablar) es su capacidad para asegurar la comunicación dentro de la red privada del hotel, solo disponible para el personal del hotel o grupos predefinidos por la gerencia para garantizar que se cumplan las medidas de seguridad. Además, todas las conversaciones se guardan para el seguimiento del historial, los usuarios también pueden reproducir para escuchar las conversaciones, una función que no está disponible en los dispositivos tradicionales tipo walkie talkie.
Mensajería instantánea y comunicaciones para operaciones de hostelería.
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Cingo proporciona a las empresas con clientes en movimiento una plataforma móvil que admite comunicaciones de chat en vivo y una bandeja de correo electrónico compartida. Además, incluye integración de botones de ayuda de sitios web gratuitos y SDK de aplicaciones móviles. Esto garantiza una experiencia de asistencia al cliente agradable y sin interrupciones, incluso si el cliente debe pasar de su computadora a su dispositivo móvil mientras conversa por chat. Lo mejor de todo es que obtienes todas las funciones sin importar cuánto pagues, por lo que siempre puedes elegir la forma correcta de brindar servicios a tus valiosos clientes.
Plataforma móvil que admite chat en modo offline y en vivo y que proporciona una bandeja de entrada compartida; integración de aplicaciones web y móviles gratis.
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A communication solution for businesses for team communication, customer care chat or live group discussions.
A communication solution for businesses for team communication, customer care chat or live group discussions.
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Mediktor es un software de chat en vivo que permite a los usuarios conectarse con profesionales de la salud y solicitar la consulta de expertos.
Mediktor es un software de chat en vivo que permite a los usuarios conectarse con profesionales de la salud y solicitar la consulta de expertos.
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The sophisticated technology of inConcert 6 - Omnichannel Contact Center makes it possible to organize contacts according to the different channels so that they can be viewed on a single interface. This applies to all channels, all interactions and user roles. You can respond, monitor, and configure any channel from a single point of operation: i6 OmniDeskTop.
Omnichannel Contact Center makes it possible to organize contacts according to the different channels and viewed on a single interface.
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En el corazón de cualquier empresa, la comunicación es clave. Con la gestión integrada de chat y de clientes potenciales en tiempo real, podrás convertir a más visitantes al sitio web en visitantes de pago. Conecta a los invitados con los agentes correctos usando el enrutamiento basado en las habilidades de TRACK con la asignación inteligente de construcción de relaciones. Integrado con TRACK CRM, el historial de invitados se pone al alcance de los agentes, creando una eficiencia y eficacia de primer nivel en tu centro de contacto.
En el corazón de cualquier empresa, la comunicación es clave. Con gestión integrada de chat y de clientes potenciales, podrás cerrar más ventas.
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A live chat bot to integrate with your website and communicate with your users.
A live chat bot to integrate with your website and communicate with your users.
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Hubtype.com allows brands to communicate with their customers by combining chatbots and human agents through the messaging apps users are already using every day (Facebook Messenger, Telegram, Line, Twitter, etc.).
Our mission is that when your users contact you they don't see it as a problem but something comfortable where they don't have to change from their favorite communication channels. We are removing the frustration and creating an environment where users can easily get assistance.
Tools that allow chatbots to be developed in minutes and deployed on the messaging channels that customers already use.
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A live chat solution for the hospitality market with check in & room key, issue management & reporting, bookings, surveys, and more.
A live chat solution for the hospitality market with check in & room key, issue management & reporting, bookings, surveys, and more.
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A live chat solution with keyword designation, multiple chat history, multiple device integration, automatic replies, and more.
A live chat solution with keyword designation, multiple chat history, multiple device integration, automatic replies, and more.
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Build full-featured chat into your websites and mobile apps. Don't reinvent the wheel. Our chat API + SDK allows developers to easily add chat between users on your platform in hours instead of months.
Build full-featured chat into your websites and mobile apps with the TalkJS API and SDK.
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A collaboration solution with features for team chatting & messaging, collaborative access to data, message categories, and more.
A collaboration solution with features for team chatting & messaging, collaborative access to data, message categories, and more.
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Provides a complete suite for design, development, and management of conversational AI chatbots.
Provides a complete suite for design, development, and management of conversational AI chatbots.
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With ChatrHub...
Automatically chat and text with customers.
Use pre-designed or custom conversation workflows.
Get started with an easy-to-install chat widget - and add it anywhere you want!
Transfer conversations from the AI chatbot to a live agent.
Measure conversion and resolution rates, and use data to make improvements.
Maintain a central repository of conversations for future reference.
Automate sales and service with artificially intelligent chat. Improve close rates and customer experience with the help of AI chat.
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Live chat software for customer support, lead generation, and customer engagement.
Live chat software for customer support, lead generation, and customer engagement.
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PubNub is a Pub/Sub service for sending data between devices in realtime. It is ideal for developers building chat apps, IoT device signaling, realtime GPS location tracking, multiplayer online games & more. Messages generally make it from publisher to subscriber in 80100ms, regardless of their locations.
There are PubNub SDKs for every programming language so your server, web browser, mobile phone or smart device can use PubNub right away.
After free signup, you get live API keys instantly.
Use PubNub's Data Stream Network to CONNECT realtime applications that perform RELIABLY and SECURELY, at global scale.
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Live chat platform that salespeople use with their customers where they enter the chat in one click, which provides zero friction.
Live chat platform that salespeople use with their customers where they enter the chat in one click, which provides zero friction.
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WaitronBot is a simple and intuitive ordering chatbot, based on Facebook Messenger. Primarily, it was developed for restaurants to simplify and speed up order-taking routine. It consists of a chatbot (intuitive interface for your customers) and an admin panel for you and your staff. The latter aggregates and displays all information about the orders and reservations. There you can create & manage orders, table reservations, deliveries, see statistics, edit menu, communicate with customers,etc.
Messenger-based ordering chatbot for your restaurant that allows you to communicate with your customer through Facebook messenger.
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A light Messaging SDK and cloud hosted messaging solution for Android or iOS apps.
A light Messaging SDK and cloud hosted messaging solution for Android or iOS apps.
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Receive your web-chat messages directly from a website through your preferred messaging app: WhatsApp, Facebook Messenger, and Telegram.
The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram.
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Contus Fly is an instant messaging chat app solution formulated with noteworthy rich features and functionalities to make healthy of your workflow communication. The chat app solution is developed using Erlang language which ignites the performance of the chat app and also built on FreeBSD operating system to provide a soft network stack. To control over its scalability, Contus Fly uses Amazon Web Service which provides massive scalability etc.
Contus Fly is a real-time Chat app solution to help enterprises and other industries to enhance the communication network.
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Con funciones de voz, video, texto y navegación para gestión de clientes en la web, teléfonos móviles y quioscos, Vee24 es la solución más amplia y exitosamente implementada que permite mejorar la experiencia del cliente y aumentar drásticamente las ventas de comercio electrónico y mejorar la atención al cliente. La lista de clientes de Vee24 incluye todo, desde pequeñas y medianas empresas hasta algunas de las corporaciones más grandes del mundo. Entre los clientes, se encuentran Samsung, Audi, KBC Bank, Jaguar Land Rover, DFS, Schuh, Bathstore y Wickes.
Plataforma de gestión de clientes en vivo con funciones de voz, video, texto y navegación para gestión de clientes en la web, teléfonos móviles y quioscos
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Cosurfing te ayuda a guiar a los clientes a través de tu sitio web de manera fácil mediante el chat, el audio, el video y la exploración conjunta.
Cosurfing te ayuda a guiar a los clientes a través de tu sitio web de manera fácil mediante el chat, el audio, el video y la exploración conjunta.
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Turn Google Forms into conversational AI chat bots, and easily embed them on your website.
Turn Google Forms into conversational AI chat bots, and easily embed them on your website.
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SevenBee brings all your messages, files, tenants, and tasks to one place. Our platform creates shared understanding between all parties - making it easier to keep everyone in the loop and track related conversations.
Landlords will enjoy having all the day-to-day communications relating to their properties in one place, well organized, secured and easily accessible.
Productivity tool designed to help landlords, property managers, and tenants better manage their day-to-day communication.
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Turn your online customer experience to the level of real-life interaction by adding human interaction capabilities to your website. Thanks to the WebRTC technology, interact with your customers through live chat, click to chat and video-chat without requiring any software installation.
Apizee Contact helps you target high-value visitors, engage them pro-actively, transform them, leading to increased sales, improved loyalty and better user experience.
Engage your customers and clients online by adding video, voice, and text chatting capabilities for your website and customer portal.
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Chat for Jira Service Desk lets you have live chats with your customers. They can contact you through a customizable chat widget placed on your customer portal or on any web site. Chats generate Jira Service Desk requests and for every customer's message they generate an issue comment. Your issue comments in turn create messages that the customer sees in the chat. In your Service Desk support queues, you can see which of your customers are currently online and require your immediate attention.
Chat for Service Desk allows you to streamline contact between your site visitors and your service desk team working with Jira.
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Web-based platform that helps Facebook users create chatbots to engage with the audience, customers and communicate within messenger.
Web-based platform that helps Facebook users create chatbots to engage with the audience, customers and communicate within messenger.
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Eagle Messaging providing services are Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, Managing Spam, Managing Blacklist, Reports and Analytics and using one month of free trial experience the quality of services.
Best solution for Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, SMS Marketing, alert SMS, Voice Messaging
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We provide SDKs for messaging, peer-to-peer and group audio/video calling for iOS(Swift and Objective-C), Android(Java and Kotlin), ReactNative, Cordova, Nativescript and Web(JavaScript) platforms.
We also provide push notifications, users authorization, chat attachments, end-to-end encryption and automated chat bots.
You can register a FREE account and try our services to decide whether our platform fits your project.
ConnectyCube is Messaging and Videocalling cloud backend platform for native and hybrid apps.
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Dexter is the platform for businesses, brands, and people to create meaningful automated conversations. Use Relay to engage customers on your website, answer common questions, and capture emails and information.
Dexter is the platform for businesses, brands, and people to create meaningful automated conversations.
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Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
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Only in French: Learn how to create and animate your chatbot with the Botnik platform. You will finally make your customers talk!
Only in French: Learn how to create and animate your chatbot with the Botnik platform. You will finally make your customers talk!
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Orientado al marketing y el autoservicio. Crea tu primer chatbot en pocos minutos: interfaz ergonómica, sin una línea de código, arrastra y soltar, copiar/pegar, pruebas A/B nativas, modo de colaboración, pruebas en tiempo real, etc.
BOTNATION TE GUÍA CON MÁS DE 300 TUTORIALES DE AYUDA ONLINE,
guías interactivas, videos, ejemplos, ayuda contextual y expertos online.
Una plataforma ergonómica, tutoriales interactivos, plantillas, ayuda online, videos explicativos, etc. Todo está diseñado para simplificar la creación de tu chatbot.
Con BOTNATION.AI, mejora la participación del cliente y tu negocio con marketing conversacional y chatbots.
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A platform that develops and enables Chatbots for consumer interaction over an AI driven conversational interface. It can automate several processes which are currently human centric providing significant efficiency opportunities.
Surbo helps brands to personalize and improve customer journey at scale by automating several business processes.
Engagement --> Lead Generation --> Sales --> Customer Support --> Feedback
A bot platform that develops and enables chatbots to cater to consumer intent
across industries delivering a seamless experience.
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Transform your Customer Service with Artificial Intelligence.
> AgentBot is a comprehensive solution (end-to-end) to automate conversations with artificial intelligence.
> State-of-the-art Live Chat solution with support to agents with artificial intelligence.
Aivo Quick Onboarding:
- Conversational bot within 72 hours across all channels
- Live Chat for free for 3 months
- Knowledge Manager for non-techies
- Advanced reporting
Customer service solutions powered by Artificial Intelligence.
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Chatbot that connects Facebook Messenger with Magento Website.
Chatbot that connects Facebook Messenger with Magento Website.
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Messaging tool that helps businesses add various messenger applications such as Viber, RBM in an existing software using a single API.
Messaging tool that helps businesses add various messenger applications such as Viber, RBM in an existing software using a single API.
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All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
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Mobile support software with live chat and integrated bot.
Mobile support software with live chat and integrated bot.
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Cloud-based chatbot that assists firms with automated responses, client management, feedback collection and dialog analysis.
Cloud-based chatbot that assists firms with automated responses, client management, feedback collection and dialog analysis.
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Lets you respond immediately to customers via embedded chat widget or later via email.
Chat with visitors immediately via an embedded chat widget or follow-up later via email. View visitor activity in real-time.
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Rheo is a comprehensive chat solution that can help your business grow.
Rheo is a comprehensive chat solution that can help your business grow.
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You can create live group chat rooms for anything and embed them as standalone widgets or along with your liveblogs. Invite your team to have them engage with your visitors and help moderate the discussion. Choose where you want your live group chat room to be displayed and customize to match with your website design. Supports devices from desktop to mobile, including Google AMP. Supports 17 languages and counting.
Grow your audience by creating live group chat rooms around specific topics or attach them to your liveblogs.
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As one of the leading chat service providers in Europe, optimise-it focuses primarily on a custom tailored chat solution, which can include integrations of messengers (WhatsApp, Facebook, Apple Business Chat), chatbots, video-chat, co-browsing, screen sharing, and more. With their inhouse chat lab, they provide experienced and performance driven chat agents for our full service customers. optimise-it based in Hamburg and all software setups are hosted exceptionally in German data centers.
One of europe's leading chat service providers, with a custom tailored chat solution and integrations of messengers, chatbots and more.
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Web-based solution that provides live chat through real-time messaging, customer support, analysis, collaboration and more.
Web-based solution that provides live chat through real-time messaging, customer support, analysis, collaboration and more.
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Web-based solution that provides live chat through leads capturing, monitoring, reporting, customization, scripting and more.
Web-based solution that provides live chat through leads capturing, monitoring, reporting, customization, scripting and more.
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Tiledesk is Live Chat for Web and Mobile Support with integrated Bot
Tiledesk is Live Chat for Web and Mobile Support with integrated Bot
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Web-based solution that provides live chat through leads capture, customization, analysis, data storage and more.
Web-based solution that provides live chat through leads capture, customization, analysis, data storage and more.
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Web-based solution that provides live chat through customizable design, translations, automated greeting and more.
Web-based solution that provides live chat through customizable design, translations, automated greeting and more.
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Web-based solution that provides e-commerce live chat through real-time chatting, customizable branding, mobile access and more. This advocate-powered customer experience platform identifies cutomers who need help and match them with certified advocates. Agent resources, FAQs, best practices and collaboration tools are available to brand advocates.
Web-based solution that provides e-commerce live chat through real-time chatting, customizable branding, mobile access and more.
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Web-based solution that provides live chat through social authorization, offline messaging, scheduling and more.
Web-based solution that provides live chat through social authorization, offline messaging, scheduling and more.
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Web-based solution that provides live chat through customization, analytics, data encryption and more.
Web-based solution that provides live chat through customization, analytics, data encryption and more.
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Web-based solution that provides live chat support through multiple operator departments, group chats, geolocation targeting & more.
Web-based solution that provides live chat support through multiple operator departments, group chats, geolocation targeting & more.
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Start a conversation with your website visitors automatically and encourage them to engage more with your business with Handlr!
Start a conversation with your website visitors automatically and encourage them to engage more with your business with Handlr!
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The Onlim Business LiveChat is ideal for teams of up to 25 members who are looking for a live chat solution with smart time-saving & cooperation-boosting features, english & german UI, and frictionless installation.
Ideal for teams of up to 25 members who are looking for a live chat solution with smart time-saving & cooperation-boosting features.
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Bookboost provides guest messaging solutions for hotels with omnichannel website chat, keyword chatbot, and automated messaging.
Bookboost provides guest messaging solutions for hotels with omnichannel website chat, keyword chatbot, and automated messaging.
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SaySimple is a social messaging platform pioneer. We turn customer service cost centers into commercial profit centers, by leveraging the strength of social messaging as todays preferred conversation channel. We turn social messaging channels that are used among friends into customer and business conversation channels providing conversational excellence with unrivaled ease.
Leveraging the Power of Social Messaging. For Customer Engagement and Conversation Excellence.
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AskMe Chat is a complete instant messaging system to support your business processes (commercial sales, customer support, etc.). Configure your personal chatbot, fully customizable.
The chat widget can be integrated into any company site or portal. The back office allows the management of queues with statistics related to waiting times, taking charge, closing chats and abandoning. Customer satisfaction assessment at the end of the chat.
The native Artificial Intelligence solution as a support for your Customer Service and your Business processes choices
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Chatbot for website, WhatsApp, and Facebook that enables companies to serve their consumers at the time they want.
Chatbot for website, WhatsApp, and Facebook that enables companies to serve their consumers at the time they want.
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Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.
Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.
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Solución de atención al cliente que ayuda a tu equipo a captar nuevos clientes potenciales, atraer más clientes y aumentar la satisfacción del cliente.
Solución de atención al cliente que ayuda a tu equipo a captar nuevos clientes potenciales, atraer más clientes y aumentar la satisfacción del cliente.
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BotMyWork Chatbot Builder helps you create Chatbots for Facebook Messenger in 5 minutes. No Coding is required.
Here's a quick rundown of what you can achieve with this marketing automation tool:
- Multiple Lead capturing Triggers
- Gather Subscriber info
- Perform Customer Segmentation
- Train bot to answer FAQs
- Facebook Live Chat on your Website
- Broadcast Messaging
- Human Takeover On Live Chat
- Quick Check Analytics Report
BotMyWork Chatbot Builder is a chatbot platform that helps you create, configure & customize chatbot for Facebook Messenger.
(0 opiniones)
Live chat solution that helps businesses monitor visitors in real time, gather information with pre-chat surveys and offline forms.
Live chat solution that helps businesses monitor visitors in real time, gather information with pre-chat surveys and offline forms.
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Live chat software that helps businesses engage with their website visitors, collect lead information, analyze geo-IP data, and more.
Live chat software that helps businesses engage with their website visitors, collect lead information, analyze geo-IP data, and more.
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Live chat software that offers configurable triggers, pop-up announcements, reporting, chat routing, and help desk capabilities.
Live chat software that offers configurable triggers, pop-up announcements, reporting, chat routing, and help desk capabilities.
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Live chat solution that helps organizations engage with clients via notification, custom chat widget, automated response, reports & more.
Live chat solution that helps organizations engage with clients via notifications, custom chat widget, automated response & more.
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Text marketing and live chat solution that offers automated responses, subscriber management, message scheduling, and 1-on-1 messaging.
Text marketing and live chat solution that offers automated responses, subscriber management, message scheduling, and 1-on-1 messaging.
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CommBox es una plataforma de mensajería y asistencia al cliente todo en uno. CommBox ha sido diseñado para crear un diálogo eficaz entre tus clientes y tú. La plataforma de comunicación completamente abierta, personalizada y segura de CommBox facilita una comunicación omnicanal perfecta entre marketing, ventas, TI, asistencia al cliente y los propios clientes en cualquier momento y lugar, ofreciendo atención de la forma más cómoda con bots, correo electrónico, chat, vídeo, voz, SMS, redes sociales y otros canales digitales.
Plataforma de mensajería y asistencia al cliente todo en uno. CommBox ha sido diseñado para crear un diálogo eficaz entre tus clientes y tú.
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Simple SaaS tool that any support manager can use to setup their own smart support bot in one afternoon.
Simple SaaS tool that any support manager can use to setup their own smart support bot in one afternoon.
Guía de Compra de Software de chat en directo
Tabla de contenido
¿Qué es el software de chat en directo?
El software de chat en directo mejora la asistencia al cliente, la generación de oportunidades y la participación del cliente facilitando que las empresas interactúen con sus clientes en tiempo real mediante una UI (interfaz de usuario) conversacional basada en chat.
Existen dos tipos de sistemas de chat en directo:
- Widgets: interfaces conversacionales que se pueden integrar en las páginas web existentes
- Soluciones independientes: soluciones de software que incluyen una gama de funciones más amplia, como seguimiento de interacciones, tasas de respuesta y tasas de conversión
Ventajas de los programas de chat en directo
- Mejorar las conversiones de ventas: el software de chat en directo acelera el proceso de ventas solucionando en tiempo real las preguntas de los clientes sobre un producto o servicio. Esto se traduce en una compra más rápida y un aumento del volumen de ventas.
- Reducir el costo de la asistencia al cliente: los métodos de atención al cliente tradicionales, como el teléfono y el correo electrónico, son caros e ineficientes, ya que los agentes solo pueden gestionar una consulta a la vez. Los programas de chat en directo permiten a los agentes responder múltiples consultas al mismo tiempo.
- Inspirar la creación de nuevos productos y servicios: en una era de feroz competencia en la que las necesidades del cliente cambian constantemente, las pequeñas empresas deben estar al tanto de las nuevas ideas, innovaciones y áreas de mejora. Los programas de chat en directo proporcionan a las empresas registros de las consultas, quejas, solicitudes y sugerencias de los clientes; todos estos datos pueden analizarse para alumbrar nuevas ideas de productos y servicios.
Funciones comunes del software de chat en directo
- Marca personalizada: integrar la marca de tu empresa en la interfaz de chat personalizando distintos elementos, como las ventanas emergentes y el botón de chat.
- Chatear en tiempo real: facilitar sesiones de chat en tiempo real entre agentes y clientes.
- Formulario offline: registrar las consultas en la interfaz de chat en caso de que un cliente quiera contactar fuera del horario de atención de la empresa. Estas consultas se envían a las bandejas de entrada de los agentes para su resolución.
- Chat proactivo: iniciar sesiones de chat con los clientes online gracias a un motor basado en reglas que indica a los agentes si un cliente necesita ayuda.
- Transferir/redireccionar: transferir la consulta del cliente a otros agentes disponibles en caso de que el agente asignado no pueda responder en un plazo de tiempo concreto.
Consideraciones a la hora de comprar programas de chat en directo
- Interfaz adaptable a móviles: para que los departamentos de ventas y asistencia al cliente puedan aprovechar al máximo los programas de chat en directo, es necesario poder ayudar a aquellos clientes que usan smartphones. Sin una interfaz adaptable a móviles, tus clientes necesitarán un portátil u ordenador de escritorio para acceder al chat en directo.
- Integraciones de terceros: las pequeñas empresas emplean distintas soluciones de ventas, CRM, marketing y asistencia al cliente. Ya que todas estas soluciones implican interacción con el cliente, la integración de un software de chat en directo puede ayudar a mejorar la participación en cada una de ellas. La integración del software de chat en directo con una herramienta de marketing por correo electrónico te permite, por ejemplo, integrar un botón de chat en el cuerpo del correo electrónico para que los usuarios puedan comenzar una conversación directamente desde el correo. Con la integración del software de chat en directo con un sistema de gestión de contenidos, puedes añadir un botón de chat en directo a tu sitio web.
Tendencias relevantes en software de chat en directo
- Las empresas buscan nuevas formas de supervisar el rendimiento de los agentes: los agentes de atención al cliente son la piedra angular de los equipos. Por ello, las empresas buscan métodos eficaces que permitan medir el rendimiento de los agentes. Según un informe de Capterra sobre tendencias en servicio al cliente, las empresas están adoptando "reseñas móviles de los agentes de atención al cliente". Las pequeñas empresas deben evaluar aquellos productos que incluyan funciones analíticas específicas sobre el rendimiento de los agentes.
- [La integración de chatbots en el software de chat en directo será el próximo gran paso: los chatbots son interfaces conversacionales creadas a partir del aprendizaje automático y las plataformas de inteligencia artificial. Cuando se integra con un chatbot, el software de chat en directo permite a las empresas responder consultas sencillas de los usuarios sin necesidad de que intervenga un agente, lo que mejora la disponibilidad y reduce los costos.