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Sobre Kaseya VSA

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Puntos a favor:

VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Puntos en contra:

One you pay them, say goodbye to that money, and they will never fix it.

Valoraciones de Kaseya VSA

Evaluación media

Facilidad de uso
3,6
Atención al cliente
3,6
Funcionalidades
4,2
Relación calidad-precio
3,7

Probabilidad de recomendación

7,4/10

Kaseya VSA tiene una valoración global de 4,1 estrellas sobre 5 según las 199 opiniones de usuarios de Capterra.

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Kavindu Githsara
Kavindu Githsara
System Specialist en Sri Lanka
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Comprehensive IT Management with Robust Security Features

5,0 el año pasado

Comentarios: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Puntos a favor:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Puntos en contra:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

andrey
Kaseya and Server Adminsitrator en Colombia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

increasing helpdesk staff productivity

5,0 hace 5 años

Comentarios: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Puntos a favor:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Puntos en contra:

unfortunately using kaseya core modules, it is not stronger to manage network devices

jacob
owner en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Terrible support, worse customer service

1,0 hace 8 años

Comentarios: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Puntos a favor:

their initial sales pitch was good and convinced us to buy it.

Puntos en contra:

terrible customer service, NO Support, slow, lousy features for the price

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Solid RMM

5,0 hace 5 años

Puntos a favor:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Puntos en contra:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Michael
Monitoring and Management Lead en RU
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Kaseya VSA Review

4,0 hace 5 años

Comentarios: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Puntos a favor:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Puntos en contra:

At times, not user friendly and hard to navigate.

Usuario verificado
Usuario de Linkedin verificado
Productos farmacéuticos, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

5,0 hace 2 años

Puntos a favor:

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Puntos en contra:

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Eddie
Manager - Melbourne en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Feedback

4,0 hace 5 años

Comentarios: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Puntos a favor:

Being able to remote into devices easily

Puntos en contra:

Poor Reporting, Live connect disconnects

Brett
Brett
IT Manager en EE. UU.
Usuario de Linkedin verificado
Diseño, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Overall positive experience with Kaseya so far, but getting down to brass tacks.

4,0 hace 6 años

Comentarios: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Puntos a favor:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Puntos en contra:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

James
President en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Solid Solution

4,0 hace 10 meses

Puntos a favor:

Powerful remote monitoring and management capabilitiesWide range of featuresCloud-based deploymentScalable to meet the needs of businesses of all sizesEasy to use interfaceGood customer support

Puntos en contra:

Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive

Jo
Desktop Support technician en Sudáfrica
Software informático, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Kaseya user experience

4,0 hace 9 meses

Puntos a favor:

It is a secure remote connection software that allows you to assist anyone and give the power to deploy software.

Puntos en contra:

It disconnects sometimes and doesn't want want to always connect.

Al
President en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best RMM tool on the market. Period.

4,0 hace 8 años

Comentarios: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Puntos a favor:

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Puntos en contra:

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Racey
IT Operations Manager en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

5,0 hace 7 años

Puntos a favor:

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Puntos en contra:

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Doug
Owner/Engineer en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great software. Has a learning curve but there is nothing you cant do.

5,0 hace 6 años

Comentarios: To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.

Puntos a favor:

Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

Puntos en contra:

The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

Scott
IT Operations Manager en EE. UU.
Hostelería, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

4,0 hace 6 años

Comentarios: Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Puntos a favor:

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Puntos en contra:

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Geoff
Manager, Network Services en Canadá
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

POS Support Made Easy

4,0 hace 5 años

Comentarios: We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines.
We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package.

Puntos a favor:

Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment.

Puntos en contra:

Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work.

Sam
Network Engineer en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Not The Best, But Will Do the Job

5,0 el año pasado

Puntos a favor:

Ease of remoting on user's PCs or servers. There are various tools to use when checking client's networks and other information. Automation of scripts and patches/updates is a huge plus.

Puntos en contra:

There are various bugs when browsing around Kaseya VSA portal. Kaseya portal outages occurs frequently.

Mike
Director, IT Services en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Long term user, very happy with progress of the product

5,0 hace 6 años

Comentarios: Flexibility, control and strong management capabilities.

Puntos a favor:

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Puntos en contra:

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Jack
President en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best RMM Tool Hands down

4,0 hace 5 años

Comentarios: I purchased Kaseya over 10 years ago. During the evaluation, I was concerned that I would make the right choice and not waste time and money on a mistake. Best decision I have ever made. It allows us to manage and automate like no other product can. Some other products have pieces of what Kaseya can do, but no one has it all. The scripts you are able to create give you the power to re-mediate, install & manage most things automatically. I love this program and would recommend to all. It is a huge reason for my continued success.

Puntos a favor:

Scripting - Single biggest reason this software is so powerful Monitoring - Alerts - Remediation Automation Information quickly Remote control

Puntos en contra:

Costly - But you get what you pay for Menus - They are working to standardize the UI

Chin Tuang
IT Manager en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

After Sales Customer Service

3,0 hace 4 años

Comentarios: Good feature of software but better not to use if you are not familiar with it. Very poor customer service. They don't care about you just want you to pay for thier software even you are with for many years.

Puntos a favor:

A lot of good feature for IT Management Software. On the cloud.

Puntos en contra:

Very poor customer service. I can say no after sales customer service at all. No phone number can be contact for urgent issue. You need to submit a few times of ticket to get reponse. Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website. Be aware of account payment, they will lock you out without notice if you miss the payment. They don't care you are using the software for your business.

Levi
CTO en EE. UU.
Banca, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Old technology with no changes

3,0 hace 5 años

Comentarios: We started with Kaseya over 8 years ago. At the time the product was good. It has slowly went downhill from there. Recently we decided to attend Kaseya Connect. We saw their CEO & other executives talk about things they wanted to do, but it seems to have ended there. We try to communicate this with our "account manager" but we don't even know who that is anymore as every few months that changes.

Puntos a favor:

Remote Control feature is quick on systems no matter where they are. Also, the ability create and run Agent Procedures is awesome.

Puntos en contra:

The software hasn't changed. They rolled out Live Connect years too early as it has been an application that couldn't be ran in production. They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

Ryan
Techician en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Highly Recommend VSA

4,0 hace 5 años

Comentarios: Have used this product for over 2 years and have no regrets. Has helped us respond to our clients faster. In fact we have been able to lower our on site calls.

Puntos a favor:

The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker. The ability to have their service tags / serial numbers allows us to check and verify warranty. Also, information that is shown on the main screen can help us locate PC's that are older or out dated.

Puntos en contra:

Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow.

Nick
Sales Associate en Australia
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Kaseya

5,0 hace 5 años

Puntos a favor:

Centralised platform, easy to use, easy to manage

Puntos en contra:

needs a more robust quality management regime.

Shane
Engineering Manager en EE. UU.
Diseño, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great software for remote computer management

5,0 hace 5 años

Comentarios: I use this software to maintain computers and servers on several different networks. VSA gives me one spot where I can connect to and maintain resources across multiple companies and locations. I am not sure how we would manage all these assets without Kaseya VSA.

Puntos a favor:

Remote management of all computers and servers. This is the best feature. As long as they are online I can access and maintain all computers on my network without actually having to be in the office. I can also set alerts that e-mail me if a server happens to go offline, which allows me to quickly respond before there is any real employee time loss.

Puntos en contra:

While it is very versatile, it is not very refined. It takes a bit to get acclimated to how it works. Kaseya provides training to help with this.

Michael
VP - Head of Global Software Asset Management en Alemania
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Vendor Processes not suited for Enterprise Market

3,0 hace 5 años

Puntos a favor:

Reliable data delivery, but data quality insufficient for SAM (see "Cons").

Puntos en contra:

Lack of functionality for Software Asset Management purposes (i.e. no edition information for certain products, which requires us to install additional agents to retrieve the full information required for license compliance). The concept of upvoting change requests does not work for us. As an enterprise with > 50,000 devices and a enterprise agreement I expect that our change requests are weighted differently. Change requests have not been considered for years.

Mike
Vice President of Operations en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RMM is Table Stakes Today!

4,0 hace 8 años

Comentarios: I've been in the IT services industry for 17 years. I've tried or used just about every tool under the sun. While Kaseya VSA isn't the prettiest (today), it is best in class. One of the strongest features is the newest update to LiveConnect (remote control). LiveConnect is very fast and provides access to a host of features and tools with no user interruptions. The release of the Automation Exchange has been a boon to our technical resources as well. Kaseya has come a long way on the integration front as well, adding new and useful plug-ins on a regular basis.

Puntos a favor:

LiveConnect, plug-ins, Automation Exchange.

Puntos en contra:

Support could be quicker at times, but adding the telephone option has been good