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Opiniones de Dealertrack DMS

Sobre Dealertrack DMS

El DMS de la empresa es una solución robusta y fácil de usar con acceso a datos en tiempo real que agilizará y mejorará cualquier negocio automotriz.

Descubre más sobre Dealertrack DMS

Puntos a favor:

The product caters around the auto industry in all ways. It's consistently getting better by the day.

Puntos en contra:

No captive has partnered with them to mitigate said costs.

Valoraciones de Dealertrack DMS

Evaluación media

Facilidad de uso
4,2
Atención al cliente
4,3
Funcionalidades
4,3
Relación calidad-precio
4,4

Probabilidad de recomendación

8,4/10

Dealertrack DMS tiene una valoración global de 4,4 estrellas sobre 5 según las 115 opiniones de usuarios de Capterra.

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Filtrar opiniones (115)

Michael
Michael
Finance Director en EE. UU.
Usuario de Linkedin verificado
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The Gold standard

5,0 hace 5 años

Puntos a favor:

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Puntos en contra:

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

daniel
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

The one and only solution for financing

5,0 hace 4 años

Comentarios: Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Puntos a favor:

-Very easy to find new lenders for sub-prime financing -Works very well with wayne reaves -The application process for submitting customers info to finance companies is seamless -Easy to submit applications to multiple lenders

Puntos en contra:

-Has a bit of a learning curve -The website should have a walkthrough for new users to learn the platform Nothing other than those 2 i've noticed

Steven
Salea manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Tragic update

1,0 hace 4 años

Comentarios: I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne

Puntos a favor:

Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!

Puntos en contra:

There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!

Dawn
Operations Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealertrack DMS

5,0 hace 2 meses

Puntos a favor:

The ease of use and simple integration made for a very easy transition.

Puntos en contra:

Overall there is not any particular thing that I dislike about Dealertrack.

Kyle
General Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

10 Year Users of Dealertrack DMS

5,0 hace 7 meses

Puntos a favor:

Originally, we went from not using a DMS tool at all, to selecting Dealertrack DMS. We integrated with a lot of other Cox dealer-tools at the same time, and the functionality is great. Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management. My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much.

Puntos en contra:

The only complaint I could think of with Dealertrack DMS is that it seems that the product does not get updated as frequently as it could. The user-interface has not changed in 10 years, from what I've experienced.

Michaela
Marketing Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The best in the market

5,0 hace 6 meses

Comentarios: We have used Dealertrack for many many years, and have always been thankful to have them as partners. They save us so much time on the backend side of things that we can in turn use doing other more lucrative things.

Puntos a favor:

As far as we are concerned, Dealertrack is about the best you can get in the industry. For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS of time on the back end.

Puntos en contra:

It can be confusing, and it is not intuitive to use. There is definitely a learning curve, and each system is different, but in terms of options available, I believe it's the best in the business.

Brittany
BHPH Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

OG Product in our Dealership!

5,0 hace 7 meses

Puntos a favor:

I like that we can utilize this product in every department at our dealership. Service and repair, parts inventory management, vehicle inventory, AND Buy Here Pay Here customer management.

Puntos en contra:

Stocking parts in and creating invoices in the same process could be easier.

cristian
finance manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

great tool for financing

5,0 hace 8 meses

Puntos a favor:

the integration with finance companies we use makes the pre-approval process easy for customers online and brings us more leads

Puntos en contra:

we have been on dealertrack since the beginning and have zero complaints

Usuario verificado
Usuario de Linkedin verificado
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealer Track - Affordable DMS solution

4,0 hace 6 años

Comentarios: Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Puntos a favor:

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Puntos en contra:

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Eli
Eli
Parts Specialist en EE. UU.
Usuario de Linkedin verificado
Automoción, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

New DMS, works well

4,0 hace 5 años

Puntos a favor:

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Puntos en contra:

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

tracy
co owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

great program for a smaller company

5,0 hace 3 años

Comentarios: ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing

Puntos a favor:

ease of use, information available anytime at my fingertips,. Loved the ability to communicate with lenders directly from site. ability to save and store deals. all compliance material available at your fingertips.

Puntos en contra:

a little difficult to move from one deal to another without saving information first, but overall I am well satisfied with product

Marcus
Service Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best Automotive DMS

5,0 hace 4 años

Comentarios: We switched from Reynolds and Reynolds. The software itself looks so much nicer than R&R.

Puntos a favor:

I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.

Puntos en contra:

The one con I would say Dealertrack has, which it hasn't happened for awhile now, is that the website will go down and we can't use the software until the website comes back online.

Tabitha
General Manager en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

I love being able to have all my lenders in one place!

5,0 hace 6 años

Comentarios: I couldn't imagine the F&I process without it!

Puntos a favor:

I love that Dealertrack integrates with my other DMS software and I can seamlessly send apps to all of my chosen lenders. Counter offers are made right there and all within minutes. It shortens the car buying process for customers and F&I.

Puntos en contra:

There is a little bit of a learning curve when you first start. But the staff is very helpful and will help you get the most out of the system.

Dustin
Operations Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dont Do It

3,0 hace 4 años

Comentarios: Choose something else, you will be glad you did.

Puntos a favor:

Widely used in Auto industry, same parent company as various other softwares important in the automotive sector.

Puntos en contra:

Very antiquated interface and apparently no intention to upgrade. Printer set up is like the davinci code. Customer support is terrible. Not designed for an independent dealer, only OEM's.

CALEB
Salesman en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Usage

5,0 hace 3 años

Comentarios: Amazing I wouldn't switches things up ever, I look forward to continue using this product

Puntos a favor:

The interface is very sleek and easy to use, I love it and hope the company never switches over to another software

Puntos en contra:

There isn't too much I don't like about this software, It's slow at times, But that could very well be out internet.

Michael
Porter en EE. UU.
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Very Helpful

5,0 hace 3 años

Comentarios: Overall my experience with dealertrack dms has been super satisfactory, especially with the customer service side of things.

Puntos a favor:

Dealertrack DMS is very easy to use, as well has great helpful customer service as well as superior hospitality.

Puntos en contra:

Don't think I can think of any issues with the software due to its simplex.

Zack
Inventory Purchaser en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Must have

5,0 hace 2 años

Puntos a favor:

Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Puntos en contra:

User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.

Jacquelyn
Payroll Admin & Warranty Clerk en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealertrack DMS will not disapoint.

5,0 hace 2 años

Puntos a favor:

User Friendly. 360 Help Button. Multi Functional Report variety & options are second to none

Puntos en contra:

I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.

Sean
Inventory coordinator en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealertrack could be easier

3,0 hace 2 años

Comentarios: Dealertrack is middle of the road software that is somewhat easy to use.

Puntos a favor:

Entering inventory is easy. Connecting to our site is easy.

Puntos en contra:

Design and layout of some features is not easy, visually appealing.

Clifton
Finance Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure

5,0 hace 6 años

Comentarios: Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Puntos a favor:

Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Puntos en contra:

Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.

Paul
GM en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product!

5,0 hace 5 años

Comentarios: We live it at the dealership

Puntos a favor:

Easy of use. Simply and easy. I like it because it’s a self taught product.

Puntos en contra:

Nothing really negative to say. It’s a easy product to use.

debra
IM en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Where would we be without it?

5,0 hace 6 años

Puntos a favor:

Easy to use how multi abilities to book out, and save inventory works great with DMS

Puntos en contra:

Just that I cannot integrate with our OEM product (as of yet)

BRIAN
general sales manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

extremely easy to use and very helpful

5,0 hace 6 años

Puntos a favor:

extremely multi faced many things can be going on at the same time

Puntos en contra:

I have been using Dealertrack for a while i really like thats dms

CHRIS
GENERAL MANAGER en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Dealertrack Review

5,0 hace 6 años

Puntos a favor:

It makes doing business with my lenders so easy and saves a lot of time.

Puntos en contra:

Nothing it works great, for what we need.

CHRIS
GENERAL MANAGER en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

DEALERTRACK REVEIW

5,0 hace 5 años

Puntos a favor:

THE EASE OF SUBMITING APPLICATIONS TO MY DIFFERENT LENDERS.

Puntos en contra:

I HAVE NO COMPLAINTS ABOUT THIS SOFTWARE.