Opiniones de Dealertrack DMS

The Gold standard

Puntos a favor:

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Puntos en contra:

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

The one and only solution for financing

Comentarios: Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Puntos a favor:

-Very easy to find new lenders for sub-prime financing -Works very well with wayne reaves -The application process for submitting customers info to finance companies is seamless -Easy to submit applications to multiple lenders

Puntos en contra:

-Has a bit of a learning curve -The website should have a walkthrough for new users to learn the platform Nothing other than those 2 i've noticed

Tragic update

Comentarios: I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne

Puntos a favor:

Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!

Puntos en contra:

There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!

DealerTrack DMS was the best DMS we have ever used...until it was no longer available in Canada

Puntos a favor:

The shortcut key options to create a deal or add a new line to a work order were the best for saving time, especially when creating multiple sales for the same fleet customer, or multiple PDI work orders.

Puntos en contra:

The accounting integration could have been improved to incorporate accessory sales and gross profits. We would have to add accessories and manually calculate the gross profit on the sale and installation.

Functional for us

Comentarios: It works well for what we need in our dealership. We use many different sections of the DMS and it's nice that for the most part they communicate well with one another.

Puntos a favor:

I like the ease of the General Ledger side of Dealertrack. For me, it works pretty well and is easy to navigate.

Puntos en contra:

I wish the stocking in of parts would translate into processing an invoice easier.

Dealertrack is a great system for pulling bureaus and accessing lenders!

Comentarios: I use this program every day and have been very happy with it. It's especially nice that it has the option to export the contents of the worksheet to other systems I use regularly (ie: dealerpull and walkaway). I am very happy with this program.

Puntos a favor:

The direct access it gives to multiple lenders.

Puntos en contra:

Sometimes the deals get stuck between me and another lender and I have to call to get it pushed through.

New DMS, works well

Puntos a favor:

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Puntos en contra:

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

Must have

Puntos a favor:

Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Puntos en contra:

User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.

Easy to use, fast results.

Puntos a favor:

The ease of navigating the system is wonderful.

Puntos en contra:

Access to chat seems to be difficult to find. When I need to reference something mentioned in the initial chat, it is a bit difficult to relocate those terms.

Dealertrack DMS will not disapoint.

Puntos a favor:

User Friendly. 360 Help Button. Multi Functional Report variety & options are second to none

Puntos en contra:

I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.

Great software for the automotive industry

Puntos a favor:

I like using dealertrack. As a F&I manager at an automotive dealership, I use Dealertrack to submit all of my credit applications and it is so easy to use! I can access payoffs, approvals, and everything in between with Dealertrack.

Puntos en contra:

Every so often, the software goes down and it can take minutes or hours for it to come back. I also wish there was a way to transfer my credit apps into my Lot Wizard instead of having to re-type everything.

Best Automotive DMS

Comentarios: We switched from Reynolds and Reynolds. The software itself looks so much nicer than R&R.

Puntos a favor:

I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.

Puntos en contra:

The one con I would say Dealertrack has, which it hasn't happened for awhile now, is that the website will go down and we can't use the software until the website comes back online.

Dealertrack is one of the leading full auto dealer solutions companies.

Puntos a favor:

Uptodate tech. Great source of options. Dealertrack as a company is very productive in their operations.

Puntos en contra:

Regarding the child company Dealer.com: Customer support has many breaks in communication between support reps and techs. The background coding environment used antiquated code. It takes way to long to resolve minor issues. Promises are often made yet are not fulfilled.

Good but a little hard to navigate

Comentarios: Easy to track funding , like that we can upload lender requirements directly to the site

Puntos a favor:

Inputting info easy to do, communication with lenders is good.

Puntos en contra:

Going in between multiple applications with one customer, navigation is redundant finding forms and lenders is not user friendly

Dont Do It

Comentarios: Choose something else, you will be glad you did.

Puntos a favor:

Widely used in Auto industry, same parent company as various other softwares important in the automotive sector.

Puntos en contra:

Very antiquated interface and apparently no intention to upgrade. Printer set up is like the davinci code. Customer support is terrible. Not designed for an independent dealer, only OEM's.

Great company with great products and people

Comentarios: Free product that is simple to use. I use it for finance applications.

Puntos a favor:

The product caters around the auto industry in all ways. It's consistently getting better by the day.

Puntos en contra:

Certain software glitches with all the new additions they have been making. The problem is dealing with the IT support in India.

DealerTrack DMS

Comentarios: Overall a great tool for those who work in the automotive industry

Puntos a favor:

I use this daily in my work and it helps me with internet sales. Can track customers and work my leads easily.

Puntos en contra:

Can be veryyy slow at times. Won't allow me to log on. The function commands are confusing at times.

easy to use

Comentarios: saves time. availability of finding new lenders

Puntos a favor:

it sends all the information needed to several financial institutions therefor saving us time and money.

Puntos en contra:

not all financial institutions are available or integrated with the software . Unable to fax credit applications

Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure

Comentarios: Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Puntos a favor:

Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Puntos en contra:

Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.

Dealertrack update

Puntos a favor:

The new update is easy to pull a credit report and customer information.

Puntos en contra:

Very very difficult for the inventory to be updated and merged with the application.

Where would we be without it?

Puntos a favor:

Easy to use how multi abilities to book out, and save inventory works great with DMS

Puntos en contra:

Just that I cannot integrate with our OEM product (as of yet)

extremely easy to use and very helpful

Puntos a favor:

extremely multi faced many things can be going on at the same time

Puntos en contra:

I have been using Dealertrack for a while i really like thats dms

Great Product For Finance

Comentarios: Easy to use software that allows us to get the customer approved on the spot. We have hooked up with 35 lenders and that's just the starting point!

Puntos a favor:

Very easy to use

Puntos en contra:

none

Dealertrack

Puntos a favor:

Able to create reports that I can export to Excel

Puntos en contra:

Having to Join different reports in Advanced Reporting so that they communicate with each other. Also I have had this crash multiple times a week

Easy to use

Comentarios: Easy to use, all dealings with customer service have been helpful.

Puntos a favor:

Very easy to use and makes my job easier. Customer service is great and very helpful. Would recommend.

Puntos en contra:

I wish you could upload more than 1 picture automatically (besides stock photos) within inventory plus. I’ve been told this cannot be done.