Sobre Messangi

Deliver personalized content and brand experiences across the customer journey with our digital customer engagement platform.

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Puntos a favor:

No disponible

Puntos en contra:

No disponible

Valoraciones de Messangi

Evaluación media

Facilidad de uso
4,7
Atención al cliente
5,0
Funciones
4,7
Relación calidad-precio
4,4

Probabilidad de recomendación

9,3/10

Messangi tiene una valoración global de 4,7 estrellas sobre 5 según las 6 opiniones de usuarios de Capterra.

Filtrar opiniones (6)

Valoración del producto

Valoración del producto

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Filtrar opiniones (6)

Alejandro Y.
VAS Manager en México
Telecomunicaciones, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Tranquilidad de contar con un equipo de expertos.

5 hace 4 meses

Comentarios: Una experiencia bastante satisfactoria de saber que cuentas con el expertise de su equipo comercial y operativo para agregar valor a los Clientes y usuarios finales. Siempre disponibles y atentos.

Puntos a favor:

La facilidad de implementar y trabajar con formatos innovadores para poder comunicarse con el usuario final. Estos formatos han ayudado a incrementar el porcentaje de conversión de campañas de recarga y fidelización.

Puntos en contra:

Que puedan integrar WhatsApp como canal de comunicación con el usuario final.

Respuesta de Messangi

hace 4 meses

¡Gracias por tu review alejandro! Justo este mes tenemos un upgrade en donde vamos a agregar a Whatsapp y RCS como canales nativos de la plataforma. Lo mismo que puedes hacer con SMS, lo podrás hacer con Whatsapp y RCS. Saludos, Equipo Messangi

Steve C.
Vice President of Sales, Qtrac en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Messangi - reliable and effective

5 hace 2 meses

Comentarios: We utilize Messangi to deliver 2-way SMS messages for Qtrac.

Puntos a favor:

SMS delivery is good, and their service is responsive.

Puntos en contra:

Recently, Messangi improved their "Reports" and we are now finding it easier to understand our usage.

Arbi M.
Project Manager en EE. UU.
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Support

5 hace 2 meses

Puntos a favor:

The application is reliable. Messangi has a great support team that is always responsive.

Puntos en contra:

I would like to see improvement in the reports and analytic part of the application.

Yolanda M.
Mobile Technical Support Engineer en Jamaica
Telecomunicaciones, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Customer centric company, multifunctional software for awesome customer engagement.

4 hace 3 meses

Comentarios: My overall experience with Messangi has be a pleasant one, the support and customer service staff have been very supportive and the software allows effective communication to my customers.

Puntos a favor:

Availability of multiple channels of reaching and engaging my customers. The customer support team is easily accessible and customer centric they pay attention to turn around time for the resolution of queries.

Puntos en contra:

There is a limitation in characters for the Blast title, however this not a major issue.

Respuesta de Messangi

hace 3 meses

Thank you for your review Yolanda! We are glad to hear that you are satisfied with our support. We aim to provide the most personalized and accesible customer support possible. It is an industry standard that sms messaged have a limit of 160 characters due to some carrier limitations. We will reach out to understand your use case and find some alternatives.

Fabian G.
CEO en Venezuela
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent product, all in one place

5 hace 4 meses

Comentarios: Every single interaction I've had with Messangi has been pleasant, helpful, and positive. They're true experts in their field! It is a very good platform for allowing our content service to engage our audience.

Puntos a favor:

Messangi has a lot of documentation around all of their funcionalities. Their customer service is very good . They also have a lot of useful features for their customers to utilize. What I like the most is that I can manage all my communications in one place and with the reports I can evaluate how effective my campaigns are.

Puntos en contra:

No problems so far, and nothing negative comes to mind.

Respuesta de Messangi

hace 3 meses

Thank your for your review Fabian! We are glad to hear that our platform has met your expectations. We look forward to keep helping you improve your customers' experiences.

Nastascia M.
Associate Manager, Commercial Mobile en Jamaica
Telecomunicaciones, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Messangi Platform Review

4 hace 3 meses

Comentarios: My experience with Messangi has been good. The learning curve is not steep and this platform has really made it easier for the business to communicate to a large group of customers within a matter of minutes.

Puntos a favor:

Messangi's interface is very user friendly. The analytics displayed on the dashboard is very simple, yet effective. Its bulk messaging capability is exceptional as messages are sent quickly. The feature which allows users to preview the message on an iPhone or Android is also a plus!

Puntos en contra:

A drawback of this platform is that regular users cannot create new alpha tags, but a member from the support team will quickly get this done.

Respuesta de Messangi

hace 3 meses

Thank you for your review Nastascia! We are glad to hear you find our platform UI friendly and intuitive. You can automate the provisioning of new codes using our Enterprise Manager UI that manages all accounts, routes and users. We'll reach out directly to walk you through this module.