Opiniones de GoTo Resolve

Premier Desktop Remote-in Application

Puntos a favor:

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Puntos en contra:

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

GoToResolve will give your team the leverage and flexibility all IT teams need

Comentarios: I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team.

Puntos a favor:

I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.

Puntos en contra:

One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.

Don't like Goto Resolve

Comentarios: poor

Puntos a favor:

reporting.

Puntos en contra:

very slow and there are times program can not find asset

Solid product heading in the right direction

Puntos a favor:

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

Puntos en contra:

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Great product

Puntos a favor:

Dependable and has good security and quick connection

Puntos en contra:

Some of our customers were unable to use on their side.

GoTo Resolve - HelpDesk Review

Puntos a favor:

The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.

Puntos en contra:

When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.

Great Supporting tool via remote

Comentarios: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Puntos a favor:

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Puntos en contra:

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

Faster and Safer

Comentarios: Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.

Puntos a favor:

The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it.

Puntos en contra:

software's user interface is too simplistic and lacking in advanced features.

Its good tool

Comentarios: All Good Exeperience

Puntos a favor:

Best Tool for remote support, for chat and sending files

Puntos en contra:

We can take remote session with admin upgrade, Chat, share files.

Great Product

Comentarios: Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

Puntos a favor:

easy to deploy. Easy to use. Can see if a user is active before connecting.

Puntos en contra:

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

A Comprehensive Solution for all your Technical Needs

Comentarios: GoTo Resolve is an excellent platform for anyone who needs quick and reliable technical support solutions. The user-friendly interface and extensive knowledge base make it easy to find solutions to any problem. The customer service team is also very helpful and knowledgeable. The only downside is that the response times can be slow. Overall, I highly recommend GoTo Resolve.

Puntos a favor:

GoTo Resolve has been a great asset for me when it comes to solving all my technical issues. The platform is user friendly and has an extensive knowledge base that makes it easy to find solutions to any problem. The customer service team is also very reliable and helpful. I highly recommend GoTo Resolve for anyone who needs a comprehensive and reliable technical support solution.

Puntos en contra:

The one downside of GoTo Resolve is that the customer service team can be slow to respond to inquiries. This can be frustrating, especially if you need an immediate solution. That said, the team is generally very helpful and knowledgeable, so it is worth the wait.

Rescue Assist is the perfect support platform for our business

Comentarios: With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Puntos a favor:

Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

Puntos en contra:

There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

GoTo the Rescue!

Comentarios: It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.

Puntos a favor:

The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.

Puntos en contra:

With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.

GoToAssit Great Tool, Expensive

Puntos a favor:

It's ease of user was great, I really enjoyed using it.

Puntos en contra:

It was very expensive. when they raised our bill for a consecutive year in a row it was time to leave.

Good app for remote support

Comentarios: Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

Puntos a favor:

It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.

Puntos en contra:

Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

Our clients love GoToAssist.

Puntos a favor:

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc. It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Puntos en contra:

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

Easy To Use Remote Support!

Comentarios: Our work environment is becoming more and more mobile. RescueAssist allows us to support end users remotely on any device wherever they are on any given day. We can easily trouble shoot employee software issues from any web based brower. It really saves our IT department a lot of support time and allows us to work on other important projects for our company.

Puntos a favor:

RescueAssist is an easy to use remote diagnostic tool. Practically no training is required for tech use and it provides good live end user support. One of the best features is that it doesn't require much employee interaction other than the initial connection with tech support. RescueAssist allows almost instant access to a user's workstation and has saved us a lot of support time . It's very well suited for situations where you can remotely help employees who are in different locations without having to leave your own office. RescueAssist is especially valuable for quick fixes that could otherwise take you out of the office for an extended period of time.

Puntos en contra:

Once in a while it can be frustrating trying to get a non skilled user to connect to the software. It's also not the cheapest support option available in the marketplace(but overall the value it provides makes it well worth the price.)

Was easy to use when first starting to support customer through a screen sharing software.

Puntos a favor:

My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Puntos en contra:

The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

A great product

Comentarios: I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.

Puntos a favor:

I like that this software does everything I need it to and it isn't hard to find the tools I need.

Puntos en contra:

The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.

Will definitely assist

Comentarios: GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

Puntos a favor:

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

Puntos en contra:

This program tends to have slow connection and can take a while when uploading or transferring files.

The Perfect Software for the IT Person

Comentarios: I have had a great experience with RescueAssist and I would recommend it to any IT professional.

Puntos a favor:

RescueAssist has been some of the most helpful software in my career. The ease of use as well as the options available for the price are unbelievable. I can manage 40 people's computers without leaving my home. The ability to control employee's' computers from my home is an absolute time saver.

Puntos en contra:

Sometimes the software doesn't work correctly and won't pull up a support session, but usually exiting out and logging back in will fix this.

Makes providing remote support a breeze

Comentarios: We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

Puntos a favor:

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Puntos en contra:

Too many steps and confusing instructions for the people receiving support.

GoToAssist was great at one point, but there are more inexpensive options

Comentarios: The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.

Puntos a favor:

When we were using GoToAssist, up to a couple years ago, it was the pinnacle of remote support - you can quickly start a session with a person who had limited technical ability and quickly help them out.

Puntos en contra:

The cost - GoToAssist started out relatively inexpensive, but then renewal after renewal the subscription prices grew. Citrix originally owned them, I believe, that's who we were paying at the beginning, and then it was spun off to LogMeIn - and that's when the subscription prices really started to rise.

CITRIX GO TO ASSIST

Comentarios: I have been using this product for about a year. When it works it is very user-friendly and we use it many times a week, sometimes daily. I use the product to connect to my retail store and office computer from my laptop when traveling and/or away from the business. It tends to lose its connection for no particular reason, not often but seemingly at the worst time. I would recommend it regardless of this issue - it is a bit pricey for 1 PC connection

Puntos a favor:

Easy to use and navigate - immediate connections with a click - ability to transfer files

Puntos en contra:

Connection fails sometimes - pricey

Always on remote access!

Comentarios: Not having to go into the office is great!

Puntos a favor:

It allows me to work from home doing my IT responsibilities and to interact with employees needing assistance.

Puntos en contra:

The ability to blank the screen but that's a Windows issue.