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Sobre LogMeIn Resolve
GoTo Resolve is an all-in-one IT support software built for today's SMBs.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.
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Great Supporting tool via remote
Comentarios: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more
Puntos a favor:
Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.
Puntos en contra:
The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.
Easy to use
Comentarios: I have been using this app for 2 months and it has been easy to use with my cell and the computer app
Puntos a favor:
The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off
Puntos en contra:
Forgetting to turn it off and get calls when off work
Unsatisfied with the software performance
Comentarios: I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.
Puntos a favor:
After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.
Puntos en contra:
Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.
GoTo Resolve Review
Comentarios: The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.
Puntos a favor:
One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.
Puntos en contra:
One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.
Paul's Review
Comentarios: Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.
Puntos a favor:
The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.
Puntos en contra:
Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).
GoTo is helpful for remote work
Puntos a favor:
GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office
Puntos en contra:
GoTo Resolve experiences some latency issues every now and then
GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients.
Puntos a favor:
The software is user-friendly and has helped improve our response time to customer inquiries.
Puntos en contra:
There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.
GoToResolve - a good step forward from GTa
Comentarios: definitely a step forward from gotoassist with the added features
Puntos a favor:
the new features are great and do make life somewhat simpler
Puntos en contra:
the added password popup for admin features, but hey, its an extra security step so good really
Our experience with GoTo Resolve
Comentarios: Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.
Puntos a favor:
GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.
Puntos en contra:
As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.
Easy to use!
Puntos a favor:
The interface is very user friendly. Great customer service and prompt replies.
Puntos en contra:
I don't have any cons to say with my experience so far!
Alternativas consideradas previamente:
Solid product heading in the right direction
Puntos a favor:
I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.
Puntos en contra:
The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.
GoToResolve, MY REVIEW! from NYRR
Comentarios: Overall I enjoy it very much. Easy interface, organized and easy to use.
Puntos a favor:
I like the ability to pull up the dashboard and jump right into what I need.
Puntos en contra:
Mac connectivity is choppy at times, the reverse caps lock issue is a headache when you're attempting to make changes remotely with a complex Admin password.
Great Product, could use improvments in resource consumption
Puntos a favor:
Has every feature you will need to manage PCs from remote or WFH users.
Puntos en contra:
Extremely high CPU usage as a support user. Leaving this app open all day slows even high-end PCs to a crawl.
GoTo Resolve sucessor of GotoAssist
Puntos a favor:
License model is straight forward. We can use GoToResolve in the Browser or in the App.
Puntos en contra:
WebConsole makes it sometimes hard to connect to a remote support session. This is also depending on our Intune managed devices environment.
GoTo Resolve Gets The Job Done
Puntos a favor:
We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.
Puntos en contra:
I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.
Game Changer for our Remote operations
Comentarios: I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.
Puntos a favor:
Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks in time.
Puntos en contra:
Not much - so far really great for our teams.
I Miss GoTo Assist
Puntos a favor:
I like that I can watch the steps Users are taking to connect with the program so I can help them along.
Puntos en contra:
I dislike how much more cumbersome Resolve is than Assist. Why is a feature like Copy not already enabled when I remote in? It also disconnects from the users constantly.
Useful, but not always functional
Puntos a favor:
When GoTo resolve works, it works seamlesless. The ease of use for the users is great and the chat box allows for easy communication.
Puntos en contra:
I have run into multiple issues when trying to connect to a users machine. Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not have admin credentials to allow the change. This makes GoTo unusable at times.
Remote Control
Puntos a favor:
The remote control feature allows us to connect and help end-users.
Puntos en contra:
We had some issues getting it to work consistently where as Go To Assist just always worked perfectly.
The best of Goto resolve
Comentarios: I really like the products,it's value for your money and it's weath per cent.
Puntos a favor:
The video and sound quality is super.its a powerful IT innovation tool
Puntos en contra:
The is nothing that I least like about it
Remote Assistance Tool with the most features
Comentarios: Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.
Puntos a favor:
Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.
Puntos en contra:
The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.
Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.
Comentarios: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.
Puntos a favor:
There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.
Puntos en contra:
It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.
Good app for remote support
Comentarios: Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
Puntos a favor:
It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.
Puntos en contra:
Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

Great, dependable remote software
Comentarios: No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.
Puntos a favor:
Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.
Puntos en contra:
The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

LogMeIn
Comentarios: I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection
Puntos a favor:
Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine
Puntos en contra:
It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.