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Sobre Spiceworks

Descarga el software gratuito de mesa de ayuda de TI para profesionales y administradores de sistemas de TI en todo el mundo en todas las empresas. Aplicaciones de asistencia y móviles también gratuitas.

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Puntos a favor:

Integrated decently with Exchange. Very low cost and a good KB.

Puntos en contra:

The biggest con is that if you have a "team" in your Spiceworks, it's a bit of a pain to get the inventory cross-team.

Valoraciones de Spiceworks

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,2
Funcionalidades
4,2
Relación calidad-precio
4,6

Probabilidad de recomendación

8,4/10

Spiceworks tiene una valoración global de 4,4 estrellas sobre 5 según las 558 opiniones de usuarios de Capterra.

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Filtrar opiniones (558)

Angelo
Advisor en EE. UU.
Arquitectura y planificación, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Spiceworks: Una solución todo en uno para la gestión de tecnología empresarial

5,0 el año pasado

Comentarios: En general, Spiceworks es una excelente herramienta para la gestión de TI, especialmente para pequeñas y medianas empresas que buscan una solución de bajo costo y fácil de usar.

Puntos a favor:

Un sistema de inventario de equipos es una herramienta esencial para cualquier empresa o organización que necesite un control detallado de su infraestructura tecnológica. En este sentido, Spiceworks ofrece una solución completa y gratuita que permite administrar eficientemente el inventario de equipos, software y licencias.En los últimos 2 años, no nos ha fallado. Y se integra perfectamente en nuestras redes locales y remotasCon Spiceworks, es posible obtener información detallada sobre los equipos de la organización, incluyendo su hardware, software, licencias, garantías, ubicación y estado. Además, se pueden programar alertas para notificar sobre cambios en la configuración de los equipos, fechas de vencimiento de licencias y garantías, entre otros aspectos.

Puntos en contra:

Algunas de sus características avanzadas, como la automatización de la gestión de tickets, solo están disponibles en la versión de pago. Además, para algunas empresas, la interfaz y la funcionalidad pueden no ser lo suficientemente avanzadas o personalizables para satisfacer sus necesidades específicas.

Usuario verificado
Usuario de Linkedin verificado
Maquinaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Todo en uno para helpdesk e inventarios

4,0 el año pasado

Comentarios: La gestión de carga de trabajo por operadores de IT e informes de carga de trabajo y costes

Puntos a favor:

La facilidad de despliegue, poca necesidad de configuración facilita la gestión de los activos y la transparencia para el reporte de incidencias por parte de los usuarios lo hace muy ágil

Puntos en contra:

La necesidad que la plataforma cloud siga añadiendo viejas funciones de la versión onpremise

Joshua
Joshua
System Administrator en RU
Usuario de Linkedin verificado
Banca, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

5,0 el año pasado

Comentarios: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Puntos a favor:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Puntos en contra:

I haven't find any fault using the app, so there is non for me to write

Matthew
Director of IT en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Help Desk Where You Want It

5,0 hace 3 años

Comentarios: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Puntos a favor:

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Puntos en contra:

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Josh
IT Support Specialist en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Awesome IT Help Desk software, horrible inventory system.

2,0 hace 6 años

Puntos a favor:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Puntos en contra:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Mitchell
Manager, Information Technology en Canadá
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Spiceworks Help Desk is a great tool

5,0 hace 3 meses

Comentarios: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.

Puntos a favor:

Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!

Puntos en contra:

Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.

Patrick
System Admin en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best ticketing system

5,0 hace 4 años

Comentarios: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Puntos a favor:

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Puntos en contra:

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

john
IT Consultant en Países Bajos
Usuario de Linkedin verificado
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SpiceWorks Cloud IT helpdesk for free!

4,0 hace 4 años

Comentarios: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Puntos a favor:

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Puntos en contra:

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Luis Miguel
CCO en México
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

This is the one solution to start with Servicedesk solutions

4,0 hace 8 meses

Comentarios: This is a great solution, it was our first service desk platform that give us excellent results.

Puntos a favor:

Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.

Puntos en contra:

As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup

Shayla
Shayla
Human Resources Specialist en EE. UU.
Usuario de Linkedin verificado
Internet, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

It works well for a small business support desk

4,0 hace 11 meses

Comentarios: The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes.

Puntos a favor:

For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible.

Puntos en contra:

My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature.

Paul
IT Manager en EE. UU.
Construcción naval, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Spiceworks - Ticket management

5,0 hace 2 años

Comentarios: It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.

Puntos a favor:

It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.

Puntos en contra:

Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.

Robert
Robert
Systems Administrator en Canadá
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ideal free helpdesk for small to medium businesses

5,0 hace 2 años

Comentarios: Overall I have been very happy with Spiceworks, especially the community of users.

Puntos a favor:

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Puntos en contra:

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

Amber
IT Project Assistant en EE. UU.
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very User-Friendly

5,0 hace 5 años

Comentarios: It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.

Puntos a favor:

Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.

Puntos en contra:

The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

Victor
IT Manager en Venezuela
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

5,0 hace 6 años

Comentarios: I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Puntos a favor:

The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code. We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.

Puntos en contra:

Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning. Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

Usuario verificado
Usuario de Linkedin verificado
Educación superior, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Free help desk and ticketing system with integrated AD-compatible inventory

5,0 hace 5 años

Comentarios: We have used the Spiceworks ticketing system for a few years and have been very pleased by the customization options, support, and overall performance of it. It has helped to streamline the efforts of our tech team and help us to effectively organize and delegate. From the ticket overview, you can see what tickets are new, outstanding, and who their owners are (if any). The customer portal side and automated responses are very customization as well, which helps to get your tech communications effectively branded for your organization.

Puntos a favor:

The fact that it is a free product helps it to stand out. Beside that, when we did have an issue, the support was fantastic in helping us to track down and remedy the source of the problem. We really like the amount of detail you can see at a glance when using the help desk because it can aggregate the data from inventory which can include hardware devices and users. There are also many very handy plugins for Spiceworks that can help in countless ways.

Puntos en contra:

Since our users had a habit of submitting tickets with numerous large attachments, the ticket database became kind of unwieldy and there wasn't a clear way to actually delete tickets or their attachments from the database. This is good and bad, in that there's no accidental deletion of ticket history, but it can be frustration if space on the hosting server is very limited.

Racey
IT Operations Manager en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easily the best completely free helpdesk software out there

4,0 hace 6 años

Puntos a favor:

I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.

Puntos en contra:

If I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.

Usuario verificado
Usuario de Linkedin verificado
Educación superior, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Considering the cost, it's a VERY powerful application

4,0 hace 5 años

Comentarios: Very happy we got it. It is one of the most stable, reliable things we run here. It has genuinly made things smoother and easier for my IT Department. And yes, we are running the free version (so you know it's not a "paid indorsement"). If I ever changed jobs, Spiceworks would be the FIRST thing I installed at a new place. So much bang for low to no cost and a short learning curve

Puntos a favor:

Does a great job of managing our help desk ticketing system. Nobody likes making tickets, but with 4 techs watching the que, problems get resolved faster. We have been using the system for years. Very stable. The inventorying is reasonably robust - will let you quickly spot machines that are not up to spec for a planned upgrade.

Puntos en contra:

The polling and reporting on down devices is weak. You find out a device is down long after it actually went down, and then for DAYS it continues to aleret you the device is down (even though you have brought it back up). If you try and close the ticket, spiceworks gleefully creates another one, even though the problem is long gone. That said, we did not install this to be a network monitor, so any monitoring functionality is just icing on the cake.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Perfect starter IT Help Desk software with additional tools for Small Business sysadmins

4,0 hace 5 años

Comentarios: Our small 3-person IT team needed a basic and easy-to-use helpdesk software for our technicians and end-users. Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!). While I am sure we could pay money for a more customizable, modular, ad-free system, its simplicity and reliability is incredibly valuable in our IT department.

Puntos a favor:

-Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians. No training is required -Knowledge Base is a great place for documentation, and to refer users for duplicate tickets -No frills, easy to setup, requires virtually no maintenance when hosted on a Windows server (we do not use the cloud version)

Puntos en contra:

-Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it

Valerio
Director en República Dominicana
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Everything you need to just open and close tickets

4,0 hace 6 años

Comentarios: Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users. Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

Puntos a favor:

This is a simple software that will allow you to manage the opening and closing of tickets for your organization. You can keep track of open tickets, assign them and make comments. All changes in a ticket automatically generate an email to those involved in them. It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

Puntos en contra:

It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

Troy
Troy
Network Technician en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Help Desk Portal

5,0 hace 5 años

Comentarios: When we moved from our prior software provider to Spiceworks, our technicians and users all immediately began to notice a great improvement in usability and functionality. From being able to interact with the software via emails while our technicians are on the go, to updating users when comments are posted and issues are resolved, this software have greatly improved our help desk's day to day productivity.

Puntos a favor:

Spiceworks is a free yet versatile help desk portal for users to submit tickets, technicians to track tickets and for administrators to generate reports. With the vast community support behind Spiceworks, its very easy to figure out to to customize the look and feel to meet the needs of your organization.

Puntos en contra:

While Spiceworks is great, [I assume] because of the free nature of the software and the companies business model, updates aren't very frequent. Security issues within the software can take a long time to get patched, and new features and few and far in-between.

Zyren Christian
Zyren Christian
IT Support Specialist en Filipinas
Usuario de Linkedin verificado
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Spiceworks makes it spice!!!

5,0 hace 3 años

Puntos a favor:

For us IT helpdesk/Specialist, this product works like a magic. We can easy monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.

Puntos en contra:

Only when I was accessing it with my phone on web, the product seems not be responsive on mobile phone(browser access). Nevertheless, the app is so great and such an important tool to us

Richard
IT Mgr en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Free, Reliable and Easy to use Helpdesk

5,0 hace 6 años

Comentarios: Easy, Reliable and Free Helpdesk Software

Puntos a favor:

We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.

Puntos en contra:

Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.

Daniel
Daniel
Director of Communications and Information Technology en EE. UU.
Usuario de Linkedin verificado
Fuerzas del orden público, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It's great, setup is a pain

5,0 hace 5 años

Comentarios: We used to rely on word of mouth or emails that would generally get lost. I am now able to keep track of all user submitted tickets to see where my staff is and ensure that things get completed. It also makes it much easier for users to report an issue. Previously users were discouraged from reporting technical issues because there was no guarantee the issue would ever be addressed. We now have accountability.

Puntos a favor:

Extremely easy to use as a user and an administrator. Users simply send an email to a pre-defined email address (help@domain.com) and a e-ticket is automatically generated. My IT staff receives notifications via email as well as the mobile app. IT Staff is able to assign tickets, respond to users, set categories, etc. very easily. Best of all, it's FREE.

Puntos en contra:

Set up was very difficult. It took us a few attempts to get it working. But once it was up and running, it keeps on going.

Usuario verificado
Usuario de Linkedin verificado
Servicios individuales y familiares, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Spiceworks is awesome!

4,0 hace 6 años

Comentarios: It's amazing that the software is free. We were able to implement a proper help desk system with all the features we needed at no cost. The Spiceworks online community is amazing. The knowledge available there is as good as any other source on the Internet.

Puntos a favor:

It's free. The help desk functionality does exactly what it's supposed to do. Users can submit tickets via email or through a portal, and support staff are notified and can acknowledge the tickets right away. When ticket updates are entered promptly, it provides excellent visibility into the life of a trouble ticket. The Spiceworks community is amazing. It's our first stop when searching for answers to tough problems.

Puntos en contra:

We occasionally have issues with the system not checking email for new support tickets. A restart of the software solves the problem.

Jim
IT Specilaist en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Spiceworks Help Desk has made my life easier

5,0 hace 6 años

Comentarios: I am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request.

Puntos a favor:

It enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free!

Puntos en contra:

It's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge.