Opiniones de Campaigner

Use What You Know

Comentarios: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Puntos a favor:

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Puntos en contra:

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Really meets our needs!

Comentarios: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Puntos a favor:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Puntos en contra:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Awful for designing emails

Comentarios: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Puntos a favor:

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Puntos en contra:

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Highly Efficient Email Automation Platform - Campaigner

Comentarios: Overall, I'm very satisfied with Campaigner. It's a powerful tool that helps me easily create and run automated email campaigns. The reporting system is comprehensive and helps me track the success of my campaigns.

Puntos a favor:

Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.

Puntos en contra:

One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.

Automation and ease of use

Comentarios: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Puntos a favor:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Puntos en contra:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Brilliant Customer Support. Limited Functionality

Comentarios: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Puntos a favor:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Puntos en contra:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

A little learning curve, but powerful software

Comentarios: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Puntos a favor:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Puntos en contra:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Good value for the money

Comentarios: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Puntos a favor:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Puntos en contra:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

The best in email marketing and testing.

Puntos a favor:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Puntos en contra:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

We have been using Campaigner for 3 years now and it meets our needs.

Puntos a favor:

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Puntos en contra:

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Great Mailing List Organizer

Comentarios: We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.

Puntos a favor:

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

Puntos en contra:

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

Winterfolk Festival Bulk Email Program

Comentarios: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Puntos a favor:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Puntos en contra:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Easy to use!

Comentarios: Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.

Puntos a favor:

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Puntos en contra:

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

Puntos a favor:

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Puntos en contra:

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Worst ESP Experience EVER - Verging On Scam Organisation

Comentarios: Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY.

Puntos a favor:

The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.

Puntos en contra:

All of the features they promised: support, deliverability, platform

Nice Product

Comentarios: Support has always been great when I've needed them. Thumbs up.

Puntos a favor:

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

Puntos en contra:

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

Good product that has its frustrations

Comentarios: Overall this software does the job, but the general feeling on our team is that it isn't that easy to use and has frustrating quirks that hinder our ability to work quickly and efficiently.

Puntos a favor:

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

Puntos en contra:

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

Alumni Database

Comentarios: I think Campaigner is a good tool for what we need and would be even better if we are able to auto load registrants from our website.

Puntos a favor:

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Puntos en contra:

Our inability to auto load our alumni who sign up through our website.

I have been using campaigner for about 10 years and my experience is always good, tech support great

Comentarios: nothing really

Puntos a favor:

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Puntos en contra:

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

When we had issues start, we were ignored, then told nothing could be done.

Comentarios: Nothing. We were forced into it when they bought Email Direct.

Puntos a favor:

Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Puntos en contra:

Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform. We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help. We moved to a new provider and our metrics increased by nearly 400%.

Campaigner Review

Puntos a favor:

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business. - Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Puntos en contra:

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options. - More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Campaigner is a workhorse for us

Comentarios: Very satisfied

Puntos a favor:

Easy to use, reliable, better email news.

Puntos en contra:

Wish the images would be easier to scale

Unhappy Customer!

Comentarios: Not very good since it changed from EZ publishing

Puntos a favor:

No improvements since they purchased this from EZ Publishing

Puntos en contra:

Its compatibility with Dreamwaever is not very good

Review

Puntos a favor:

It is relatively easy to use. The support has been good so far.

Puntos en contra:

Was a long time Streamsend user. When we were forced to migrate to Campaigner, we were told that nothing would change which was not true. We pay more than double for the same volume.

Great product

Comentarios: I think its been the best of the email products I've used.

Puntos a favor:

Very easy to import and export from our main client database

Puntos en contra:

experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address....