--- description: ¿Qué piensan los usuarios de Clootrack? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Clootrack. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Clootrack - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Clootrack](/software/1042420/clootrack) # Clootrack Canonical: https://www.capterra.es/software/1042420/clootrack Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/1042420/clootrack?page=2) > Clootrack emplea IA de aprendizaje profundo para descubrir los motivos de la caída de NPS. > > Veredicto: 16 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Clootrack? Marcas D2C de rápido crecimiento que desean recopilar información procesable a partir de grandes volúmenes de comentarios no estructurados de los clientes. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **5.0/5** | 16 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Clootrack ## Contexto comercial - **Precio inicial**: 25.000,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funcionalidades - API - Análisis de la competencia - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis visual - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de la comunicación - Gestión de los comentarios negativos - Importación y exportación de datos - Panel de comunicaciones - Real-Time Analytics - Recopilación de datos multicanal - Third-Party Integrations - Varios idiomas - Visualización de datos ## Integraciones (en total: 19) - Aircall - Amazon Connect - AskNicely - Five9 - Forsta - GENESYS - Jotform - Medalla - NICE Business Story Survey Tool - Qualtrics LTI - QuestionPro - RingCentral Engage Voice - SurveyMonkey - SurveySparrow - Talkdesk … y 4 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software) - [Software de análisis de datos cualitativos](https://www.capterra.es/directory/31297/qualitative-data-analysis/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software) - [Software de compromiso del cliente](https://www.capterra.es/directory/30906/customer-engagement/software) - [Software de gestión de reputación online](https://www.capterra.es/directory/30750/reputation-management/software) ## Alternativas 1. [Typeform](https://www.capterra.es/software/137289/typeform) — 4.7/5 (945 reviews) 2. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho CRM](https://www.capterra.es/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [SurveyMonkey](https://www.capterra.es/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 5. [Trustpilot](https://www.capterra.es/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Opiniones ### "Trusted and Value Enchancer" — 5.0/5 > **Dr Nishant** | *5 de mayo de 2025* | Bienes de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's an E2E integrated tool that helps decode sentiments and quantify qualitative inputs. > > **Desventajas**: The promoters need to build a stable and innovative talent pool that supports meaningful inferences based on the AI/ML input > > Clootrack was the first partner agency to help us synthesise the digital conversations, including the eComm reviews and prices. Their teams have been expanding and enriching over the last 5 years; they have delivered meaningful experiences to us. ----- ### "Unsupervised theming has arrived in Customer Intelligence" — 5.0/5 > **Greg** | *5 de mayo de 2025* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Unsupervised theming is the best and most efficient way to collect information. They have a broad capability to link to many systems that our clients use and the theming works across all data sources. Excellent view of the customer experience that is fast and afforable > > **Desventajas**: We have a specific use case that we cannot program on our own. Clootrack has stepped in to engineer this solution for us. > > They are a helpful team on the basics and meeting oru bespoke needs. We have just started to use some of their integrations and our client love the holistic picture they deliver. ----- ### "Intuitive and Highly accurate AI based Analytics eng" — 5.0/5 > **Swapnil** | *19 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Explainable \& highly accurate AI, Intuitive UI, customisable code, value for money > > **Desventajas**: Dashboards can be improved for a better data visualization > > Clootrack has been one of the success from adoption of analytics software in the company. The team behind was responsive to our unique analytics requirements and was able to customise the AI to our requirements, for both structured and unstructured data sets. Highly recommend for companies looking to bridge the analytics capability gaps in their BI teams. ----- ### "A Win for Us" — 5.0/5 > **Kendra** | *3 de junio de 2025* | Bienes de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ability to analyze data and gather insights quickly, reducing time spent on tasks. We are able to look at not only our own product insights but also that of the total category and our competitors. > > **Desventajas**: We have been very happy with the tool and at this time have not found anything that stand out that do not meet our needs. > > Our company has been using Clootrack for a while now and we couldn't be more pleased with the results. The benefits we've experienced are numerous and impactful. Firstly, the tool has significantly saved us time on a variety of tasks. From gathering customer feedback to analyzing data, the process is now streamlined and efficient. This has allowed our team to focus on more strategic initiatives rather than getting bogged down in manual processes. We also appreciate the versatility of the tool. It's utilized across multiple departments, including marketing and product management. Each department has found unique ways to leverage the insights provided, leading to better decision-making, real time product feedback resulting in improved customer satisfaction. One of the standout features of Clootrack is their commitment to continual improvement. They regularly update the product with new features and enhancements to provide more value to us as users of the content leading to more informed business direction. Additionally, they actively seek feedback from their users, which makes us feel valued and heard. Overall, Clootrack’s tool has been a win for us. ----- ### "Quick insights and great experience" — 5.0/5 > **Ganesh** | *18 de abril de 2025* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We love the way Clootrack harnesses AI to analyze extensive unstructured data all from diverse sources and delivers actionable insights my team can use to enhance customer experience and product development. The interface is very user-friendly and the flexibility makes it suitable for us to work with businesses of all sizes. > > **Desventajas**: Not a function of the tool itself but there is a risk of misinterpreting the insights without proper understanding of the qualitative data. Additionally, it would be great if the tool can allow us to incorporate quantitative data in our analysis. > > The team is awesome to work with and has deep AI expertise. They are quick on their turnaround of custom analysis and addition of new data sources and analysis workflows. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/1042420/clootrack?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/1042420/clootrack) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Datos estructurados