Opiniones de Workamajig

14+ years using WMJ

Comentarios: From dealing with customer service to upgrades to the software over the years the overall experience has been exceptional. I work on the Finance side but whats wonderful that it doesn't matter which piece of the software you go in to, the layout and functionalities throughout are consistent. In a small office under 20 sometimes people only touch parts of the software or their roles cross, the customization that WMJ offers to be able to handle the crossover in security and viewing ability makes this feasible. Being able to leverage the ability to look at financials by client/campaign/project and then report on efficiency and profitability is important to our management​ team.

Puntos a favor:

The ability to integrate our CRM, time tracking, project management​, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.

Puntos en contra:

The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.

We call it Jiggy!!

Comentarios: The software is consistent, our team loved the UI and it was relatively easy to implement because the customer success team was so hands on.

Puntos a favor:

This is our 4th attempt at finding the right software to manage our agency, projects and tasks. Jiggy is here to stay!

Puntos en contra:

The true PM side of this solution is not MS Project (but that is not necessarily a bad thing). We have made it work for our agency and are happy with the results.

Good project management program

Puntos a favor:

Workamajig is a very detailed project management platform that is ideal for project management organization, scheduling and time tracking for an organization with a large volume of projects to manage. The program goes into very granular detail for task responsibility which is vital for a large volume projects.

Puntos en contra:

If your department project volume is light or not that complex, Workamajig would be unnecessary for your project management needs. Sometimes simple projects get bogged down in a myriad of tasks of checking a completion box – where the platform is supposed to be enabling efficiencies, it is adding unnecessary work to the team.

Did not meet our needs

Puntos a favor:

It was nice to be able to upload documents to a project and proof directly within Workamajig. We could also see a breakdown report of how many projects from each department we completed, so that bit of data analysis was nice to have.

Puntos en contra:

Workamajig really didn't meet many of our needs. It felt like a clunky software that was not very user-friendly or intuitive. Adding or deleting a user was challenging. Many of the project/job fields weren't relavent to what we did but we had to fill out the info anyway to enter a project. We wanted to customize different job fields and we couldn't. The way Workamajig organized projects by default was strange. We couldn't really personalize much/any of the software. It was hugely expensive too, even in comparison to other similar software that offers much more features.

Great Project Management & CRM Software for Mid-Sized Agencies

Comentarios: Overall I really like this software and would highly recommend it to any small to mid-sized agency that needs help to organize their project flow, tracking, client and vendor communications/task tracking/follow up and A/R or A/P.

Puntos a favor:

Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects. Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located. Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.

Puntos en contra:

It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.

Solid Project Management Tool to Connect the Dots

Puntos a favor:

Our organization uses jig for critical functions of the business - from forecasting, project planning and time reporting to billing and invoicing. What is nice about jig compared to other systems I've used in the past is the connectivity of tracking so you can see the exact amount of hours spent per team member vs. your initial projection, and pull that through to invoicing in a seamless way. The reporting capabilities are great, too.

Puntos en contra:

With almost any software, there can be some glitchiness and brief periods of outages. The IU is not the prettiest either, but once you get to know your way around it does what it needs to do.

A dense, useful, but often unituitive task management platform

Comentarios: As an end-user, Workamajig was helpful once I overcame the long process of learning the system. The system worked for a long time in helping manage complex tasks, budgets, etc, but we ultimately are transition for something more MEDIA friendly.

Puntos a favor:

In the complex world of task management for video production, Workamajig fielded many of the needs we threw at it, to varying degrees of success. Fairly customizable, with a ability to create custom and interdependent forms When they upgraded to Platinum a few years ago (from Classic) the interface improved its usability. Notifications settings were easy, and program didn't default to an overwhelming amount of email.

Puntos en contra:

A fairly steep learning curve. The interface is very text heavy. Tracking the progress of tasks was often difficult, without intuitive features like status bars, etc. No simple and effective way (in our video environment) to store and display media, generate proofs, etc. Search functions didn't live update, making navigating backlogs more cumbersome.

I love the promise, but I need so many updates from Workamajig to love it.

Comentarios: Frustrating

Puntos a favor:

It ties timesheets and expenses together with billing. And I like the reports it can give.

Puntos en contra:

The UX and UI. There needs to be so so so much work put into the user flow. There are 20 different way to get the to the same features, it's unattractive, terms and vocab are all over the place... I could go on.

Complex functionality, boring interface

Puntos a favor:

Workamajig makes it easy to have time tracking, project management, billing, and more all in one place

Puntos en contra:

Workamajig has so much functionality that the platform is overwhelming. The design is incredibly dull and made it hard to motivate a creative team to use the platform to track time.

Does so much!... but at not well

Puntos a favor:

I liked that workamajig housed our advertising agencies accounting, time management, project management, etc!

Puntos en contra:

Since workamajig does so much, it seems like it doesn't do anything super well. Still is impressive that a single software can handle so many different areas of the business. I wish that they had better training/consulting, as I wonder how much we were not "fully utilizing" the system.

Great integration tool for finance tracking and project management

Comentarios: I had an introductory training session with another employee before diving into Workamajig, however the program is self-explanatory enough to navigate without having to ask too many questions. I thought it was very handy to have timelines, budget, and timetracking integrated within one program to make overall tracking a lot easier for all involved parties.

Puntos a favor:

As a project manager, I used Workamjig often throughout the day, mainly to check cost-to-date statuses, create budgets/estimates, and adjust timelines. Our company also used it for timesheet purposes. I definitely liked the fact that you could integrate the time-tracking with project details, since that made cross checking the team's hours a lot more efficient (at a previous company, we used Workamajig to create budgets but actual timesheets were filled out using Excel, so there was no integration whatsoever). I found the platform relatively straightforward to work with, and found it easy to pull financials and other assets.

Puntos en contra:

One of my main gripes is - since the timesheet hours were directly correlated with a specific task on a project timelines (ex. the Creative Director could put 2 hours toward the task "Creative Ideation" - if a team member filled out their timesheet for a specific task on 06/23, the project milestone would automatically have a 6/23 end date attached to it, so had the potential of accidentally pushing the entire timeline forward (or backward). Every time I checked Workamajig to reference timing for a project, I had to make sure that the anticipated dates were actually correct, and hadn't been affected by someone submitting their timesheet. We had flagged this with the Workamajig several times, but were told there was not any workaround. Additionally, I found that there was often downtime when trying to pull up a report/add in time/etc. Even with high speed internet, pages had the tendency to load relatively slowly, which was an extreme annoyance especially when in a time crunch.

As a Workamajig Admin I am extremely impressed with it's ability to help manage projects.

Comentarios: Workamajig is a fantastic solution for a Marketing Project Management tool. It allows the Project Manager and subsequent teams to manage projects with ease while also interacting with billing, time tracking, and overall profitability analysis.

Puntos a favor:

I love Workamajig's User Interface. After using various Project Management softwares in my day, Workamajig Platinum User Interface is easy to navigate and has an extremely successful adaptation for users. I also love the ability to customize workflows, add in additional deliverables based on the approval cycle, and communicate with other team members within the system.

Puntos en contra:

While building out the workflows within Workamajig we had quite a few 'workamarounds' that we had to come up with in order for the system to meet our needs. An example is: I wanted an email to fire when a task was assigned, which was possible on all tasks, but the first one. One of our workamarounds for that was to have the first task be assigned to the PM and was titled "Close this Task" so that the next task would fire an email to the appropriate team member. That's just an example of some of the workamarounds we had to come up with. The Deliverables were also very difficult for us to monitor the status of.

Long time user

Comentarios: This is the third agency I've used Jig at. Every place has it set up different but the pain points I mentioned above are consistent at each place. I haven't seen the platform evolve much over time, I can't believe there isn't a calendar integration yet or a mobile app.

Puntos a favor:

Timesheet capabilities. I don't use it for much else at this point, I use Outlook Tasks to keep track of what you call "my activities".

Puntos en contra:

No integration with Outlook or Google Calendar. The search function doesn't seem fully developed, doens't always populate the things we are looking for. Requires a lot of refreshing. No mobile app. There is not a great personal task option, not everything I need to complete needs to be on an activity.

We selected this tool to streamline our agency functions, increasing efficiency and productivity.

Puntos a favor:

Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing). Monthly updates. They listen to users' feedback and make updates in response.

Puntos en contra:

Initial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.

Workamajig is fine until we find something better

Comentarios: You need to make sure you have a trainer who understands the software. We have not in the past and it's incredibly frustrating to have a training session with someone who is guessing their way around the software ... again, this shows how the program is NOT user friendly.

Puntos a favor:

I like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.

Puntos en contra:

The software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.

WMJ Review- 3 years in

Comentarios: Our experience with WMJ has been mostly positive. It is always a transition to move over to a new agency and accounting software. They were very helpful during the transition with a lot of training and reaching out from our contact at WMJ.

Puntos a favor:

Search bar feature-- I love that you can search for any vendor, vendor number, project number at the top of the screen quickly and easily.

Puntos en contra:

Some of the reports are not as easily customizable as others. They ARE customizable in the new mainframe, Platinum, but we still use the Classic version. Eventually we will have to learn the new software and switch over. It could pose challenges, as they will no longer update the Classic version once Platinum is fully functioning.

They've come a long way

Comentarios: Overall, the product is an extremely effective tool for workflow and data logging, if only some of the bugs could get ironed out.

Puntos a favor:

WMJ provides a solid platform for each sector of the creative business. It's relatively easy to track time, create budgets & schedules, and monitor projects overall. The interface is clean and appealing, especially in the Platinum update.

Puntos en contra:

The flash version is archaic and extremely buggy. The updated version can be glitchy and doesn't automatically update to the current day. When entering tasks or time, it often has glitches and errors, or adds to the wrong fields.

Workamajig keeps advancing

Comentarios: I really do like WMJ, it's been my favorite software I've used this far.

Puntos a favor:

I like the software because of it's functionality and how many different ways there are to measure your productivity. I think it is complementary to many different roles within a company from accounting to project management to traffic monitoring, benefitting all of them equally.

Puntos en contra:

Although I like that WMJ continues to update and make the software more useful, I find that sometimes it's not very intuitive, especially while trying to train other team members on the many steps.

Features for small to mid agencies

Puntos a favor:

Time keeping/tracking. Customizeable desktop to see active jobs and notes about them.

Puntos en contra:

Copying/moving estimates and POs over to new jobs... For example... a project worked on in 2017 includes estimates and POs that would rollover to a new 2018 job. Workamajig does not allow you to do this. You have to copy and paste.

Works well for our team

Puntos a favor:

This software has the ability to cover several aspects of the business, from finance and sales to project management and time tracking. It is great to be able to have al resources in one program. Our account manager is also great in helping us fully understand the capabilities and settings. She is always available to help train us to use the software even better.

Puntos en contra:

There are some detailed features that we want to use, but are not currently in the software.

Effective, sometimes.

Puntos a favor:

Great for managing time with shorter projects or orknxedre that won’t span more than a couple days. The platinum update was a great improvement upon the old system with some great features for working on smaller projects.

Puntos en contra:

The aren’t always helpful and somethings Disrupt work on a creative side because there is no lead time or announcement of when and what the updates will be. Granted that might be given to others and not relayed down to our team and that is an internal issue

Outdated, but useful; being updated to new design and awful

Puntos a favor:

Once I learned Workamajig (classic) it was easy enough to figure out how to do what I need to do (Not super in-depth stuff; just time reporting and looking up projects).

Puntos en contra:

I was excited that a Platinum was coming out to ensure usability (as browsers remove Flash) and to give it a non-1990's interface. BOY was I disappointed. The user interface is so confusing and non user-friendly. It seems like an update for updates sake; a knee-jerk reaction to Flash going away.

Platinum vs Original

Comentarios: -I was trained on Workamajig Platinum and original at the same time as the office was transitioning from the old version when I was onboarding. In the end, the functionality of the original version made it necessary to stick to the old one to get work done though I prefer the look and feel of Platinum. - Please make Platinum able to print diaries without losing formatting -- our office needs hard copies - Also please add the missing "Track Budgets" selection on "Schedule" in Platinum which is needed to do timesheets and estimates. Previous version had to customize to add the column of check boxes, but not sure where this is in Platinum. - One more request for copying templates from another project --- would be great to have the ability to copy over without copying the people who were previously assigned to that project.

Puntos a favor:

- Interface looks great - Lots of fantastic features from project management to timesheets to tracking budgets

Puntos en contra:

- Diary posts don't print consistent formatting - Some features lost from the previous version - Timesheets can get glitchy when adjusting and deleting hours as you go throughout the day

Great customer support; up and coming product

Puntos a favor:

This product is up and coming. It has a lot of great features but not everything but their developers are currently developing more and more each day. If you are a customer you can put in requests for how you want things to work and they submit them as tickets to their developers to consider. The software has a lot of features already that you can use and are adding more each release (about once a month). The customer service is great and the software is very very reasonably priced.

Puntos en contra:

The current system requires manual work on our part in some cases to accomplish things that used to be automated in the system we used to use. The manual work is time consuming for us. Since the developers are currently working on the product the system does have some bugs and we discover them occasionally and have to work around them until Workamajig can fix them.

Workamajig is Our Agency Brain

Puntos a favor:

Best attributes: Project management Client management Project messages Time tracking

Puntos en contra:

Traffic Not easy to setup Not compatible with Quickbooks Steep learning curve Difficult to get all employees and clients onboarded