Opiniones de Workamajig

14+ years using WMJ

Comentarios: From dealing with customer service to upgrades to the software over the years the overall experience has been exceptional. I work on the Finance side but whats wonderful that it doesn't matter which piece of the software you go in to, the layout and functionalities throughout are consistent. In a small office under 20 sometimes people only touch parts of the software or their roles cross, the customization that WMJ offers to be able to handle the crossover in security and viewing ability makes this feasible. Being able to leverage the ability to look at financials by client/campaign/project and then report on efficiency and profitability is important to our management​ team.

Puntos a favor:

The ability to integrate our CRM, time tracking, project management​, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.

Puntos en contra:

The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.

We call it Jiggy!!

Comentarios: The software is consistent, our team loved the UI and it was relatively easy to implement because the customer success team was so hands on.

Puntos a favor:

This is our 4th attempt at finding the right software to manage our agency, projects and tasks. Jiggy is here to stay!

Puntos en contra:

The true PM side of this solution is not MS Project (but that is not necessarily a bad thing). We have made it work for our agency and are happy with the results.

Does so much!... but at not well

Puntos a favor:

I liked that workamajig housed our advertising agencies accounting, time management, project management, etc!

Puntos en contra:

Since workamajig does so much, it seems like it doesn't do anything super well. Still is impressive that a single software can handle so many different areas of the business. I wish that they had better training/consulting, as I wonder how much we were not "fully utilizing" the system.

A dense, useful, but often unituitive task management platform

Comentarios: As an end-user, Workamajig was helpful once I overcame the long process of learning the system. The system worked for a long time in helping manage complex tasks, budgets, etc, but we ultimately are transition for something more MEDIA friendly.

Puntos a favor:

In the complex world of task management for video production, Workamajig fielded many of the needs we threw at it, to varying degrees of success. Fairly customizable, with a ability to create custom and interdependent forms When they upgraded to Platinum a few years ago (from Classic) the interface improved its usability. Notifications settings were easy, and program didn't default to an overwhelming amount of email.

Puntos en contra:

A fairly steep learning curve. The interface is very text heavy. Tracking the progress of tasks was often difficult, without intuitive features like status bars, etc. No simple and effective way (in our video environment) to store and display media, generate proofs, etc. Search functions didn't live update, making navigating backlogs more cumbersome.

Solid Project Management Tool to Connect the Dots

Puntos a favor:

Our organization uses jig for critical functions of the business - from forecasting, project planning and time reporting to billing and invoicing. What is nice about jig compared to other systems I've used in the past is the connectivity of tracking so you can see the exact amount of hours spent per team member vs. your initial projection, and pull that through to invoicing in a seamless way. The reporting capabilities are great, too.

Puntos en contra:

With almost any software, there can be some glitchiness and brief periods of outages. The IU is not the prettiest either, but once you get to know your way around it does what it needs to do.

I love the promise, but I need so many updates from Workamajig to love it.

Comentarios: Frustrating

Puntos a favor:

It ties timesheets and expenses together with billing. And I like the reports it can give.

Puntos en contra:

The UX and UI. There needs to be so so so much work put into the user flow. There are 20 different way to get the to the same features, it's unattractive, terms and vocab are all over the place... I could go on.

Workamajig not worth it

Comentarios: Not great. We ended up requesting a refund after months of testing and never being able to get it to run the way we needed it to run for or processes. Support didnt seem to understand our inhouse Marketing design and review process.

Puntos a favor:

In our initial meeting with their representatives its seemed this program would work well to replace our outdated project management software

Puntos en contra:

Nothing worked as it was described to work in initial meetings and support was very little help. I felt as though we were beta testing this program for them and pointing out all of the bugs, for which they had no solutions. Sharing reviews of Marketing materials, receiving comments back and keeping the project flowing became impossible with projects falling into oblivion and not showing up in anyone's queue, depending on what was clicked where or who clicked it when. This ultimately drove us to look for another program.

Great Project Management & CRM Software for Mid-Sized Agencies

Comentarios: Overall I really like this software and would highly recommend it to any small to mid-sized agency that needs help to organize their project flow, tracking, client and vendor communications/task tracking/follow up and A/R or A/P.

Puntos a favor:

Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects. Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located. Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.

Puntos en contra:

It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.

Workamajig from a CFO perspective

Puntos a favor:

The ability to download just about any information into csv file and analyze easily, without modification of formatting, into tables and pivots.

Puntos en contra:

The slide in and out screens in new platform.

It does the job.

Comentarios: It works, the little improvements have helped. I wish would hand non-linear workflows better.

Puntos a favor:

I'm familiar with and know how to use it. It can function for most of my needs.

Puntos en contra:

I honestly preferred the flash version. Seeing utilization and other reporting was a bit easier.

Workamajig

Comentarios: Overall, my experience with Workamajig has been great. If there is something that I feel would make my life easier, they send it to the engineers who review, and add to the next update. If I have special reports that I need, but cannot figure out on my own, they create them for me. They have helped walk me step by step through the process from day one, and have made many updates and improvements to the software along the way that has been beneficial.

Puntos a favor:

Workamajig is easy to set up, easy to use, and easy to train new employees. You can jump in using everything or ease in using different applications. The training staff is great at answering questions, and they are very helpful in getting set up, and walking you through various changes as your business changes and grows.

Puntos en contra:

We chose to use our own server, instead of being on the Workamajig server. I would recommend that you be on the Workamajig server, as they make certain that updates are completed in a timely manner, and in the long run will make your life easier. This is not really something that I dislike about the software, but a recommendation that I would make to someone thinking about purchasing.

Workamajig is an excellent project management tool plus more!

Comentarios: I can't get into specifics on how our company uses Workamajig due to confidentiality reasons, but I will say the Workamajig team whether it is the leadership, support or engineering team is definitely a Class A organization. They put forth the time and effort to support their customers which is priceless in todays environment!

Puntos a favor:

What I like most about this software is the ease of use for the admin functionality. When the business comes for updates, its easy to come up with a solve and address their business needs. We have expanded Workamajig use in so many facets of the business. Due to this and the automation that can be set up with other applications we are taking efficiency to the next level.

Puntos en contra:

Teaching the business was a little bit of a struggle since there are so many ways to get to what they are looking for. Although listing this as a con, it can be taken as a positive also. People think and operate in different ways! URL's can also be supplied and set as a bookmark to help users out.

We selected this tool to streamline our agency functions, increasing efficiency and productivity.

Puntos a favor:

Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing). Monthly updates. They listen to users' feedback and make updates in response.

Puntos en contra:

Initial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.

Workamajig is fine until we find something better

Comentarios: You need to make sure you have a trainer who understands the software. We have not in the past and it's incredibly frustrating to have a training session with someone who is guessing their way around the software ... again, this shows how the program is NOT user friendly.

Puntos a favor:

I like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.

Puntos en contra:

The software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.

Workamajig Works!

Comentarios: Workamajig has been great to work with! We been a user since Creative Manager, through "classic", and are now fully integrated into Platinum (in fact we were in Beta for most of the development of Platinum). Support is wonderful- questions are answered promptly, in a clear, concise manner.

Puntos a favor:

Love the seamless integration between estimating and invoicing. Scheduling works well, and has the added benefit of several print views. Conversations has been a great way to keep all project details and updates in one location.

Puntos en contra:

Some databases are still a bit tricky to access- searching for closed projects can be time consuming.

They've come a long way

Comentarios: Overall, the product is an extremely effective tool for workflow and data logging, if only some of the bugs could get ironed out.

Puntos a favor:

WMJ provides a solid platform for each sector of the creative business. It's relatively easy to track time, create budgets & schedules, and monitor projects overall. The interface is clean and appealing, especially in the Platinum update.

Puntos en contra:

The flash version is archaic and extremely buggy. The updated version can be glitchy and doesn't automatically update to the current day. When entering tasks or time, it often has glitches and errors, or adds to the wrong fields.

Workamajig keeps advancing

Comentarios: I really do like WMJ, it's been my favorite software I've used this far.

Puntos a favor:

I like the software because of it's functionality and how many different ways there are to measure your productivity. I think it is complementary to many different roles within a company from accounting to project management to traffic monitoring, benefitting all of them equally.

Puntos en contra:

Although I like that WMJ continues to update and make the software more useful, I find that sometimes it's not very intuitive, especially while trying to train other team members on the many steps.

Features for small to mid agencies

Puntos a favor:

Time keeping/tracking. Customizeable desktop to see active jobs and notes about them.

Puntos en contra:

Copying/moving estimates and POs over to new jobs... For example... a project worked on in 2017 includes estimates and POs that would rollover to a new 2018 job. Workamajig does not allow you to do this. You have to copy and paste.

Works well for our team

Puntos a favor:

This software has the ability to cover several aspects of the business, from finance and sales to project management and time tracking. It is great to be able to have al resources in one program. Our account manager is also great in helping us fully understand the capabilities and settings. She is always available to help train us to use the software even better.

Puntos en contra:

There are some detailed features that we want to use, but are not currently in the software.

Effective, sometimes.

Puntos a favor:

Great for managing time with shorter projects or orknxedre that won’t span more than a couple days. The platinum update was a great improvement upon the old system with some great features for working on smaller projects.

Puntos en contra:

The aren’t always helpful and somethings Disrupt work on a creative side because there is no lead time or announcement of when and what the updates will be. Granted that might be given to others and not relayed down to our team and that is an internal issue

Outdated, but useful; being updated to new design and awful

Puntos a favor:

Once I learned Workamajig (classic) it was easy enough to figure out how to do what I need to do (Not super in-depth stuff; just time reporting and looking up projects).

Puntos en contra:

I was excited that a Platinum was coming out to ensure usability (as browsers remove Flash) and to give it a non-1990's interface. BOY was I disappointed. The user interface is so confusing and non user-friendly. It seems like an update for updates sake; a knee-jerk reaction to Flash going away.

Platinum vs Original

Comentarios: -I was trained on Workamajig Platinum and original at the same time as the office was transitioning from the old version when I was onboarding. In the end, the functionality of the original version made it necessary to stick to the old one to get work done though I prefer the look and feel of Platinum. - Please make Platinum able to print diaries without losing formatting -- our office needs hard copies - Also please add the missing "Track Budgets" selection on "Schedule" in Platinum which is needed to do timesheets and estimates. Previous version had to customize to add the column of check boxes, but not sure where this is in Platinum. - One more request for copying templates from another project --- would be great to have the ability to copy over without copying the people who were previously assigned to that project.

Puntos a favor:

- Interface looks great - Lots of fantastic features from project management to timesheets to tracking budgets

Puntos en contra:

- Diary posts don't print consistent formatting - Some features lost from the previous version - Timesheets can get glitchy when adjusting and deleting hours as you go throughout the day

Great customer support; up and coming product

Puntos a favor:

This product is up and coming. It has a lot of great features but not everything but their developers are currently developing more and more each day. If you are a customer you can put in requests for how you want things to work and they submit them as tickets to their developers to consider. The software has a lot of features already that you can use and are adding more each release (about once a month). The customer service is great and the software is very very reasonably priced.

Puntos en contra:

The current system requires manual work on our part in some cases to accomplish things that used to be automated in the system we used to use. The manual work is time consuming for us. Since the developers are currently working on the product the system does have some bugs and we discover them occasionally and have to work around them until Workamajig can fix them.

Workamajig is Our Agency Brain

Puntos a favor:

Best attributes: Project management Client management Project messages Time tracking

Puntos en contra:

Traffic Not easy to setup Not compatible with Quickbooks Steep learning curve Difficult to get all employees and clients onboarded

Workmajig is a great tool

Comentarios: I have been using Workamajig for about 7 years now and I always find it does everything I require. Customer service is also useful because you can always get a quick response to your simplest of questions and they even go as far as walking you through to a good solution

Puntos a favor:

It performs lots of functions and integrates great with finance and allows seamless communication between team members.

Puntos en contra:

Finding settings and features that the system might have is difficult. Software obviously designed by engineers not by designers.