--- description: ¿Qué piensan los usuarios de Salesforce Customer360? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Salesforce Customer360. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión empresarial](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.es/software/1062021/salesforce-customer360 Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.es/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 es un conjunto integral de productos diseñados para revolucionar la forma en que las empresas se conectan con los clientes. > > Veredicto: 48 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.8/5** | 48 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Salesforce - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2003 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - Alertas y notificaciones - Automatización de marketing - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de campañas - Gestión de clientes potenciales - Gestión de contactos - Gestión de flujos de trabajo - Gestión del pipeline de ventas - Herramientas de colaboración - Importación y exportación de datos - Métricas de rendimiento - Panel de actividades - Seguimiento de interacciones - Third-Party Integrations ## Categoría - [Software de gestión empresarial](https://www.capterra.es/directory/30532/business-management/software) ## Categorías relacionadas - [Software de gestión empresarial](https://www.capterra.es/directory/30532/business-management/software) - [Herramientas de colaboración](https://www.capterra.es/directory/15/collaboration/software) - [Programas de inteligencia artificial](https://www.capterra.es/directory/30938/artificial-intelligence/software) - [Sistemas automatizados de ventas](https://www.capterra.es/directory/12/sales-force-automation/software) - [Programa CRM](https://www.capterra.es/directory/2/customer-relationship-management/software) ## Alternativas 1. 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[Asana](https://www.capterra.es/software/120550/asana-pm) — 4.5/5 (13547 reviews) ## Opiniones ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 de enero de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Desventajas**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 de noviembre de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Desventajas**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1 de julio de 2025* | Hostelería | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Desventajas**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "BEST VALUE CORPORATE CRM" — 5.0/5 > **Speranza** | *2 de noviembre de 2023* | Marketing y publicidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them. > > **Desventajas**: Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs. > > I liked it a lot and it was easy to learn to manage it according to my needs, to take advantage of them and save me time. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 de mayo de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Desventajas**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.es/software/1062021/salesforce-customer360?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/1062021/salesforce-customer360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados