18 años ayudando a las empresas
a elegir el mejor software
Sobre PrimeRx
Los sistemas de gestión de farmacias PrimeRx ayudan a farmacias independientes, farmacias minoristas, propietarios de múltiples tiendas y hospitales con flujos de trabajo personalizados.
Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
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Very Intelligent software
Puntos a favor:
-ease of use-large database-intellegent inventory management
Puntos en contra:
No cons.It became very important in my pharmacyI liked it very much
Respuesta de Micro Merchant Systems
hace 2 años
Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services.
REVIEW IN MD
Comentarios: So far my overall experience has been good.
Puntos a favor:
What I like best about PrimeRx was our trainer [sensitive content hidden]. They were both very nice and understanding
Puntos en contra:
I don't like that it seems like some days the screens change in appearance.
Respuesta de Micro Merchant Systems
hace 6 meses
Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager mdaniels@primerx.io
Poor performance
Comentarios: The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Puntos a favor:
The data entry function, the work queue.
Puntos en contra:
Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android.
Respuesta de Micro Merchant Systems
hace 5 meses
Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to support@PrimeRx.io and escalated to the development team. Please reach out to support@PrimeRx.io and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
primerx consideration
Comentarios: Impressive especially with the new merger with Pioneer
Puntos a favor:
Wide range of selection, lot of meds available
Puntos en contra:
Brand medications are the or higher price
Respuesta de Micro Merchant Systems
hace 3 meses
Dear Priscilla, Thank you for your feedback on PrimeRx. We're thrilled you appreciate our wide medication selection and recognize the benefits. We understand your concerns about brand medication pricing. PrimeRx MARKET offers real-time price comparisons from over 40 suppliers, helping you find the best deals. Please use this link to find out about discounted purchasing> https://www.primerx.io/market/ Best Regards The PrimeRx Team
PrimeRX 30+ years
Comentarios: It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance
Puntos a favor:
It’s easy to use . I’ve used best rx but I like the simplicity of primeRX
Puntos en contra:
It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives
Respuesta de Micro Merchant Systems
hace 9 meses
Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options. We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service. Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution. May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.
Practice Manager RN
Comentarios: When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed.
Puntos a favor:
The program itself has been fine as long as there are no issues.
Puntos en contra:
Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Respuesta de Micro Merchant Systems
hace 6 meses
Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr
Prime Rx Review
Comentarios: It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us .
Puntos a favor:
I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory.
Puntos en contra:
There are too many glitches especially when there is an upgrade available.
Respuesta de Micro Merchant Systems
hace 6 meses
Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels mdaniels@primerx.io
Awesome Pharmacy Software
Comentarios: great! knowledgeable customer assistance
Puntos a favor:
lot of options and diverse reports that can be made
Puntos en contra:
Sometimes theres a long wait for diff departments to call back, not always.
Respuesta de Micro Merchant Systems
hace 6 meses
Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager
The worst ever
Comentarios:
The worst customer service
The worst technical support
Cases are open for months
Techs disappear once they dont know how to do things
Hours and hours over the phone trying to reach someone who knows what he is doing
They let the new techs train on our issues which wastes tons of time
Respuesta de Micro Merchant Systems
hace 6 meses
I’m very sorry to hear about your experience. Please contact me at mdaniels@primerx.io, and I will ensure that you are connected with our Customer Service Director to discuss your concerns and work towards resolving them. Thank you, Michele Daniels Marketing & Communications Manager
With MMS for 20 years
Comentarios: Overall I’m happy with Micromarchent, I’ve been using them for last 20 years
Puntos a favor:
Easy to use but to be fair this is all I used since I opened my own pharmacy
Puntos en contra:
Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c
Respuesta de Micro Merchant Systems
hace 5 meses
Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team
Amazing Product
Comentarios: Overall very happy with product, would recommend
Puntos a favor:
Ease of use, great support team, very customizable to your specific needs
Puntos en contra:
Not as modern looking, needs updating to UI
Respuesta de Micro Merchant Systems
hace 6 meses
Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs. We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience. Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Best regards
The use of PrimeRx
Comentarios: It has worked very well. Has been convenient with training and easy to work with.
Puntos a favor:
The software is user friendly and easy to navigate.
Puntos en contra:
There are some things that are hard to customize.
Respuesta de Micro Merchant Systems
hace 6 meses
Sugiti Thank you for your feedback! We're glad to hear that you find the software user-friendly and easy to navigate, and that it's been convenient for training purposes. We understand that customization can sometimes be challenging, and we appreciate your input on this. We're always looking to improve, so if you have any specific customization needs, please let us know—we’d be happy to assist or pass your suggestions along to our development team. Thanks again for sharing your experience. Thank you Michele Daniels Marketing and Commications Manager
Pharmacy software
Comentarios: Excellently easy lot of good features to use
Puntos a favor:
Simple software and easy to use and navigate
Puntos en contra:
It’s nothing . Very user friendly software
Respuesta de Micro Merchant Systems
hace 5 meses
Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer. Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at support@primerx.io. Best regards, The PrimeRx Team
pablo chavez
Comentarios: very good all the colors there so nice and bright love love love
Puntos a favor:
all the colors there so nice and bright love love love
Puntos en contra:
not being able to have to pages open hate hate
Respuesta de Micro Merchant Systems
hace 5 meses
Hi Pablo, Thank you for your enthusiastic review! We’re thrilled to hear that you love the bright colors in our software—it’s wonderful to know that they enhance your experience. We appreciate your feedback about the inability to have two pages open simultaneously, and we’re always looking for ways to improve our user experience. Your input is invaluable as we continue to develop PrimeRx. If you have any other questions or suggestions, please don’t hesitate to reach out. We’re here to support you at support@primerx.io
Expensive system with poor service
Comentarios: For the extremely high price that is paid, the service does not keep up.
Puntos a favor:
I do not see any qualities of PrimeRx that would make me consider recommending it to anyone.
Puntos en contra:
Service is horrible. I have no consistent contact with anyone. Sales rep or anyone else. Extremely slow in getting response and solutions, if any response is received. Too many times have to reach out multiple times to request help and even then response is not always received.
Respuesta de Micro Merchant Systems
hace 5 meses
Thank you for your honest feedback. We’re sorry to hear about your experience with PrimeRx and understand your frustration with the service and lack of consistent communication. This is not the level of support we strive to provide. We’ve already contacted the head of our support department to address these concerns and prioritize a resolution for you. Please don’t hesitate to reach out to us directly at support@primerx.io for any further assistance or concerns. We are committed to improving your experience and ensuring better communication moving forward. Thank you for sharing your thoughts, and we appreciate your patience as we work to make things right.
Great product
Comentarios: Has been great, easy to learn and use. Able to teach new employees easliy
Puntos a favor:
Customer service is great and quick to call back
Puntos en contra:
Cost. To replace items it can get costly
Respuesta de Micro Merchant Systems
hace 5 meses
Hi Robert< Thank you for your positive review! We’re delighted to hear that you find our product easy to learn and use, and that you’ve had a great experience with our customer service team. It’s wonderful to know that you can teach new employees easily! We understand that costs can be a concern, and we appreciate your feedback regarding item replacement. We continually strive to provide value alongside our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at support@primerx.io.
Updated primerx
Comentarios: Easy to learn new stuff updated version it better than before
Puntos a favor:
Easy going it’s really useful and easy to use software
Puntos en contra:
Nothing really I like everything about primerx
Respuesta de Micro Merchant Systems
hace 9 meses
Thank you for sharing your positive experience with PrimeRx! Pros: We're delighted to hear that you find PrimeRx useful and easy to use. Making our software intuitive and user-friendly is a key focus for us, so your feedback is greatly appreciated. Cons: It's wonderful to know that you haven't encountered any issues and that you're enjoying everything about PrimeRx. Your satisfaction is our top priority. Comments (Benefits): We're pleased that you find learning new features easy and that you appreciate the improvements in our updated version. We continuously strive to enhance our software based on user feedback. Thank you once again for your kind words. If you ever have any suggestions or need assistance, please don't hesitate to reach out.
pharmacy owner
Puntos a favor:
Easy to use, good customer service, audit friendly
Puntos en contra:
filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription
Respuesta de Micro Merchant Systems
hace 5 meses
Thank you for your feedback! We’re happy to hear that you find PrimeRx easy to use, with good customer service and audit-friendly features. We understand your concern regarding the filing prescription feature and the need for an auto-submit option to prevent other pharmacies from billing for the same prescription. Your suggestion is valuable, and we've shared it with our development team for consideration in future updates. If you have any further questions or need assistance, feel free to reach out to us at support@primerx.io. We’re here to help! Thank you for choosing PrimeRx!
PrimeRx review
Comentarios: PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking
Puntos a favor:
this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients
Puntos en contra:
customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand
Alternativas consideradas previamente:
PrimeRX Review
Comentarios: We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.
Puntos a favor:
The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.
Puntos en contra:
There's nothing I don't like about this software
Respuesta de Micro Merchant Systems
hace 4 años
Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!
Highs and lows
Puntos a favor:
Very user-friendly easy to use. Can train someone to use the software in matter or hours.
Puntos en contra:
Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.
Respuesta de Micro Merchant Systems
hace 6 años
Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager
i have been using this software for over 25 years and have had no issues with it.
Comentarios: A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Puntos a favor:
The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.
Puntos en contra:
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Respuesta de Micro Merchant Systems
hace 7 años
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
Primerx Review
Puntos a favor:
Hot keys, a lot of information at your fingertips.
Puntos en contra:
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.
Respuesta de Micro Merchant Systems
hace 7 años
Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS
ton of bells and whistles, but they don't ring or whistle
Comentarios: terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it. POS super slow with CC processing.
Puntos a favor:
a lot of temp pharmacist know how to use it
Puntos en contra:
terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs.
Respuesta de Micro Merchant Systems
hace 7 años
Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS
Does the job
Puntos a favor:
It’s easy to use and gets the job done too.
Puntos en contra:
Some features need improvement, like sea entry and checking system for failed controlled substance sending to hcs. Documenting rxs, every time u edit it changes the date and time stamp from The original unnecessarily.
Respuesta de Micro Merchant Systems
hace 6 años
Sir, Appreciate the 8/10 score (although the expectation is to get 9+ score every time) We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them. We do a audit trail on document edits, which is why we change the date and time stamp. This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking. We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, support@micromerchantsystems.com Thank you,
