Sobre SysAid
Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
The product is very easy to use and it's efficient. It has saved us time and money many times and I am sure it will continue to do so in the future.
Lack of On-premises mobile application version.
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Isidro Armando
All-in-one service
Comentarios: El fácil acceso que tiene y funcionalidad del modulo de flujos de trabajo ayudaron a simplificar el proceso de compras dentro de la empresa.
Puntos a favor:
Todos los módulos son de un uso muy sencillo si como el producto en general, la integración con los servicios de AD, correo, etc, se adapto de forma sencilla para implementar los servicios de flujo de trabajo que tenemos dentro de la empresa.
Puntos en contra:
No todos los módulos estan disponibles en la versión Completa, y que deberían de colocarte los al menos por un periodo para que puedas identificar las áreas que podrías automatizar con ellos.
Alternativas consideradas: BMC Helix ITSM
Razones para elegir SysAid: por la facilidad de uso y el costo
Razones para cambiar a SysAid: Costo de Implementación, costo del producto
Andres
SysAid, Excelente aplicación soporte IT
Comentarios: Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.
Puntos a favor:
Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.
Puntos en contra:
hay algunas novedades que se requieren implementar pero no hay documentación en español
Alternativas consideradas: Aranda
Razones para cambiar a SysAid: Porque el costo beneficio en la creación de una herramienta, no se tendría base de conocimiento o dificultaría la creación en comparación con Aranda la configuración es mas fácil con SysAid, la integración con AD, para ingreso de usuarios el control y hoja de vida de los activos dan valor a las actividades del área.
Caleb
Usa SysAid en tu empresa
Comentarios: Es una buena herramienta
Puntos a favor:
Administración de grupos de trabajo y proyectos.
Puntos en contra:
El precio es alto a comparación de otras herramientas
Alternativas consideradas: GLPi
Razones para cambiar a SysAid: Ya estaba implementado cuando llegue a la empresa
Juan Carlos
Software de Helpdesk
Comentarios: Es una herramienta fácil pero que puede mejorar mucho.
Puntos a favor:
Cumple con su función de gestionar los tickets. El inventario de activos deja mucho que desear. En los tickets existen campos innecesarios.
Puntos en contra:
No tiene los reportes necesarios para una buena gestión de tickets. Auqnue se puede extraer de la base la información.
Juan
reseña sysaid
Comentarios: Se ha resuelto el seguimiento a los reportes de usuarios de sucursales y corporativo
Puntos a favor:
Es una herramienta facil de utilizar y facil de implementar, permite el seguimiento a los indicentes de forma facil
Puntos en contra:
La interfaz es muy sencilla me gustaria que tuviera mas animaciones
Dante
Contacto Directo Interáreas
Comentarios: La plataforma solucionó un problema de contacto con el área de IT, categorizando problemáticas y permitiendo medir los tiempos de resolución.
Puntos a favor:
Lo utilizamos como solución de contacto con servicios de IT, a través de la generación de tickets. Fácil de usar, fácil de entender y fácil de organizar a través de categorías.
Puntos en contra:
Al menos como usuario no encontré inconvenientes en su utilización ni usabilidad. Muy bien desarrollado.
EDUARDO
LP
Comentarios: Es un buen sistema en manera general, con oportunidad de mejora en su entorno grafico.
Puntos a favor:
Su implementación y adecuación en los procesos internos.
Puntos en contra:
El aumento de sus costos en los últimos años en el paquete básico, el soporte técnico que es casi nulo en español.
Víctor Pavel
constructiva y estándares TI
Comentarios: me permite llevar un control de los activos
Puntos a favor:
la utilidad y control de los inventarios
Puntos en contra:
la dificultad para la conexión remota, es necesario otras aplicaciones
Lorena
Plataforma de gestión de solicitudes e incidentes
Comentarios: Muy buen servicio al cliente y soporte técnico.
Puntos a favor:
Fácil de implementar y administrar, en los años que tenemos de utilizarlo ha sido mínimo el soporte técnico que se necesita para aplicar cambios.
Puntos en contra:
El app móvil no es tan funcional, debe mejorarse
Usuario verificado
Excelente herramienta para la gestión de activos de TI y el Soporte Técnico
Puntos a favor:
Muy fácil de usar tanto para los administradores como para los usuarios
Puntos en contra:
La configuración no es sencilla y la documentación puede mejorar mucho.
Jairon Andrés
Experiencia con la aplicacion
Puntos a favor:
una buena integracion con dicho proveedor
Puntos en contra:
Actualmente todo esta en orden con la app
Usuario verificado
Muy buen programa
Puntos a favor:
Herramienta muy fácil de utilizar con muy buen soporte técnico
Puntos en contra:
De momento no tengo nada negativo a reseñae. La verdad es que funciona bastante bien.
javier
soporte
Comentarios: Los usuarios somos mas productivos eliminando tiempos de espera de ayuda de soporte tecnico
Puntos a favor:
Es una herramienta que ayuda al usuario en tiempo real a solucionar y dar seguimiento a nuestras necesidades de soporte informatico
Puntos en contra:
No poder pegar captura de pantallas,,,,,,
Sarah
We can track resolved incidents and help customers solve them quickly
Comentarios: The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Puntos a favor:
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Puntos en contra:
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
peter
My Personal Experience With SysAid ITSM TOOL and CMDB
Comentarios: SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.
Puntos a favor:
The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.
Puntos en contra:
I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)
Alternativas consideradas: ServiceNow
Razones para elegir SysAid: Cost and SysAid promise of meeting our CMDB requirement
Razones para cambiar a SysAid: Cost and SysAid promise of meeting our CMDB requirement
Jorge
Capterra Review
Comentarios: Reports pre buit that help us to generate the different metrics.Easy use for new employees.
Puntos a favor:
It's easier to use and customize with a good look and feel.
Puntos en contra:
Only the support in Spanish althoug is not impediment for my case.
Alternativas consideradas: InvGate Service Desk y EV Service Manager
Razones para elegir SysAid: Because HubSpot didn't meet our needs.
Software anterior: HubSpot CRM
Razones para cambiar a SysAid: Solution complete.
Jae
Behind the times.
Comentarios: A haphazard ticket system that sometimes works better then nothing at all.
Puntos a favor:
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Puntos en contra:
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Respuesta de SysAid Technologies
hace 6 años
Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed
Shayla
Robust and affordable IT management tool
Comentarios: We also use it for tracking changes, keeping an inventory of our assets, and generating reports. We are now better able to track and manage our assets, as well as identify the type and version of software running on each machine.
Puntos a favor:
The IT business processes in our company are monitored, measured, and supported by end-users thanks to Sysaid. We needed a solution that provided constant, seamless connectivity across all of our devices.
Puntos en contra:
It seems like they are halfway done implementing a whole new, cutting-edge UI design, judging by the current state of the user interface. The layout and aesthetic of the many pages varies. The product makes use of three or four distinct styles.
Thomas
SysAid - Simple Solution, Big Outcome
Comentarios: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Puntos a favor:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Puntos en contra:
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Alternativas consideradas: ServiceNow Customer Service Management y ManageEngine ServiceDesk Plus
Razones para elegir SysAid: No longer fulfilled our growing list of requirements.
Software anterior: ServiceNow Customer Service Management y ManageEngine ServiceDesk Plus
Razones para cambiar a SysAid: Cost and Versatility
Tomás
Great tech support
Puntos a favor:
So far our experience with SysAid has been very smooth. We've had some issues but the tech support team is very fast to find the problem and the solution.Very happy with them.
Puntos en contra:
I would love to be able to filter my tickets easier.Have more options in general over how I see my tickets.
Nelson
Review of SysAid Ticketing System
Comentarios: I love SysAid... That it! My team is organized thanks to this app.
Puntos a favor:
SysAid provide us at efficient flow to incidents reports by the users and IT team. Our users can connect witch us ease and received a great service.
Puntos en contra:
The dashboard customize can have more improve.
Jim
SysAid Review
Comentarios: Everything has been going well. Their support team is very responsive
Puntos a favor:
I find the product easy to use and easy to train others on for ticketing
Puntos en contra:
Learning what others have created is a challenge. It took a little to figure out the protocols for creating templates
Eduardo
The perfect solution for IT management in my company
Comentarios: Since I started using the platform, I have noticed a great improvement in the efficiency and speed of the IT management processes in my company. Service automation has been especially helpful as it has allowed me to reduce my workload and respond to requests much faster.
Puntos a favor:
It has allowed me to do my job smarter and more efficiently as the help desk pretty much manages itself. In addition, I can follow up on my requests easily and quickly, which has allowed me to respond to the needs of my company in a much more agile way.
Puntos en contra:
I felt that there were many options and features that I needed to learn and understand before I could use the tool effectively. However, once I got past this initial phase, I was able to take full advantage of all that SysAid has to offer.
Kevin
SysAid the ITSM that you need.
Comentarios: We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch Management and reporting.
Puntos a favor:
SysAid Ticket management are completely customizable to fit our business needs. Asset Management gives complete visibility into assets across the organization and reporting The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.
Puntos en contra:
The integrated remote control piece works but we miss some features of a more robust product.
Alternativas consideradas: ManageEngine ServiceDesk Plus, Freshdesk, SolarWinds Service Desk, Kaseya VSA, Track-It!, JIRA Service Management, ServiceNow y Confluence
Razones para cambiar a SysAid: SysAid was one application that we looked into that provided us the "Single Pain of Glass" with all the needed features in one easy to use cloud based application.
Simon
Sysaid the best ITSM tool for all
Comentarios: All in all, Sysaid is an easy to use tool and has a lot of other feathers that can be utilized by any size of the orgainzation
Puntos a favor:
Sysaid is easy to implement and use. i like the Change and release component which is on point. the ticket aging is also one feather is easy to pick
Puntos en contra:
The report creation is quiet difficulty. needs i lot of training and time to understand
