Opiniones de RXNT

Excellent for hospice and palliative care

Puntos a favor:

E-prescribing is the only feature that I use and it is excellent. It makes EPCS easy and allows my staff to assist me with preparing the prescriptions for my review and authorization.

Puntos en contra:

The web interface could be better as well as the process to add and administer users.

Dr C. Ziomek

Comentarios: Good in general. It is really nice to get faxes directly into RXNT.

Puntos a favor:

Ability to e-prescribe and the ability to make notes without templates.

Puntos en contra:

After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.

Too many clicks and glitches

Comentarios: I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients.

Puntos a favor:

It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on

Puntos en contra:

You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.

Overall very good in function

Comentarios: Very good bust slow on showing data sheet for patient

Puntos a favor:

Ease of access and efficiency and capable of executing anywhere and have records under previous. Also avoid mailing prescriptions

Puntos en contra:

Do wish show phone number of patient beside birthday on face sheet

Hospice POV

Puntos a favor:

Easy to navigate the app. Easy to find the information needed for medications.

Puntos en contra:

Not all medications are in RXNT data base. Need formulary medications as well as compound medications. Need to add concentrated medications to data base.

Easy to use and no maintenance issues

Comentarios: Very satisfied with this system

Puntos a favor:

Very easy to use, simple instructions, good customer service support.

Puntos en contra:

Cannot connect to our clinic EMR because our charting system is very old.

rxnt

Puntos a favor:

It is cost effective. Easy to use. Easy onboarding.

Puntos en contra:

Need more support in terms of data/claims reconciliation.

RXNT REview

Comentarios: Beautiful

Puntos a favor:

Easy to navigate and accessible. Hippa compliance

Puntos en contra:

Nothing to think of. I have great experience

RXNT, highly recommended

Comentarios: Overall, I am satisfied with RXNT as a whole.

Puntos a favor:

The ease of access and prompt assistance from the RXNT support team.

Puntos en contra:

The encounters for IOP and OP change often and enters issues with connecting at times.

Efficient and quick

Puntos a favor:

It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.

Puntos en contra:

It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.

Krogstad Review

Comentarios: I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated

Puntos a favor:

The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that

Puntos en contra:

1. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available

LOST PRESCRIPTIONS & DELAYED SUPPORT

Comentarios: Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.

Puntos a favor:

I like that the program is cloud based and can log in from anywhere.

Puntos en contra:

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

Unreliable

Comentarios: If I had a choice, or a say in our practice using this software, I would change it ASAP.

Puntos a favor:

The price of the software is better than most, but you get what you pay for.

Puntos en contra:

The fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.

Poor Customer Service, Crashes, duplicate charts, support says clear your cache

Comentarios: We were with them for many years, AS THEY GREW THEIR PROCESS TO IMPLEMENT CHANGE AND NOT CUSTOMIZE PER PROVIDER REALLY IMPACTED BEHAVIORAL HEALTH PROVIDERS. WE WERE NOT THE PRIORITY - BIG ISSUES WITH DUPLICATE PTS BY PHARMACY AND NOT ABILITY TO STOP IT.

Puntos a favor:

MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful.

Puntos en contra:

Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler

Billing Module

Comentarios: Pro: customer support is very responsive. Con: several times emails have been sent with screenshots of the issues and the tech's response is basic user instructions that do not actually resolve the problem and feels condescending. Would rather it take a little longer, do a screen share with the the tech, or whatever it takes to make sure the actual problem is understood by the representative so that they can give a proper resolution the first time. The billing portion of the software is easy to use once it is set up. However, RxNT partners with Change Healthcare which can be difficult to communicate with of you are not tech saavy.

Puntos a favor:

The ease of billing once the product is set up is nice.

Puntos en contra:

The reporting feature is less user friendly than other software I have used.

Out in front in meeting EHR mandates. Great bang for the buck. Great customer service.

Comentarios: Have used this software since 2012 or so, I think that says it all!

Puntos a favor:

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Puntos en contra:

Minor issues which company addresses and attempts to improve over time to improve over time.

The best experience to date!

Comentarios: My sales representative, Kelsey is the best sales professional I have ever worked with. I've been using the prescribing software for many years and Kelsey has always been responsive in a prompt manner and quickly resolved any problems I experienced.

Puntos a favor:

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

Puntos en contra:

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .

One of the best software out there

Comentarios: I was never given any training on an RXNT just a few forms on how it runs but no one to even go to to learn how to navigate it learning to navigate it was all trial and error but once I learn the system it was very easy to use very user-friendly I love being able to look back and see past Scripps the interactions pop up easily without having to look for an interaction checker

Puntos a favor:

Very user friendly. Easy to navigate. Keeps important information in one place.

Puntos en contra:

Updates can be a bit difficult to manage at first there are rarely instructions or directions with the new updates it’s a trial and error.

Mostly positive

Comentarios: Please change the dates on Current Meds to reflect when the ACTUAL prescription was written, and not when the pharmacy wrote asking for a refill!

Puntos a favor:

Mostly fine.

Puntos en contra:

When I look at "CURRENT MEDS" it shows the date when a **Pharmacy asked me for a refill** as being the last date date a prescription was "written," instead of the ACTUAL last date I wrote one. This is very confusing, as I do not respond to these pharmacy requests 99% of the time. Patients must come into the office to get refills. When they call asking for refills, these misleading dates make things more difficult to figure out, as I try to see when they should run out of their prescription and by which date they need to schedule followup. Very frustrating but my only real complaint.

Easy and accurate

Comentarios: Well worth using

Puntos a favor:

A highly intuitive system with excellent connectivity. Data entry is easy and instructions are clear. Support services are prompt and always helpful and polite.

Puntos en contra:

NONE except for poor support availability outside business hours. Althouh the weekend recording states that emergent issues can be addressed there are no instructions as to how to indicate an emergency situation exists. A message I left on a weekend indicating the need to resolve an emergency situation was not answered until Monday, the first business day.

MULTIPLE CLICKS AND SPINNING SCREENS WATE VALUABLE TIME

Puntos a favor:

CLAIM SENDING OPTION IS SIMPLE. E SCRIPTS WORK WELL. The DASHBOARD is a convenient feature that we find helpful .

Puntos en contra:

Too much time wasted with extra clicks. Inability to create simple custom reports. Many of the PM reports are useless and require much added time to create something that is useful. Once created, system is unable to save the template for future use as other programs do. Lack of available , useful information on the schedule screen leads to more multiple clicks for simple items such as copays. Constant browser spinning, constant re-sign ins from screen to screen. Overload of of system errors bog down production. Although this product has potential, it is still in it's infancy in terms of being useful. Spell check would help improve the professional look as well. Staff is often unavailable immediately for help.

EXCELLENT

Comentarios: In general we are very happy with RxNT, and the support ans assistance we receive always with a smile. Every issue we have ever had has been addressed in a timely manner and resolved quickly.

Puntos a favor:

Ease of use, the program s very easy to use and navigate between tabs. Customer service is always personalized to our particular needs.

Puntos en contra:

Functionality and easy to use, willingness of customer service to assist and solve issues that arise. Everyone we have had the pleasure of speaking too is always very pleasant and willing to assist with whatever issue we may have.

Better than anything else out there

Comentarios: I love how easy it is to use. I can easily send refills, make notes for myself, cancel prescriptions, and print medication logs.

Puntos a favor:

I love how much you can customize your prescriptions.

Puntos en contra:

When I write messages to the pharmacy they aren't always visible to the pharmacy. I wish I could at least fax a response to the pharmacy through the app. Also I wish there was a more concise history of medications so I could gather dates and doses easily for PAs.

Excellent ePrescribing Software

Comentarios: I’ve used RxNT for years and it just works. Simple to use, sends prescriptions to all pharmacies that I have tried to find, never had a single prescription that was not sent perfectly

Puntos a favor:

Easy to use Remembers the medications that you use most commonly Keeps track previously prescribed medications for each patient Can be used on Windows, Mac, iPhone, iPad, and Android cellphone Best ePrescribing software that I’ve used

Puntos en contra:

Need sufficient memory on a desktop to run smoothly

Ease of RXNT

Puntos a favor:

RXNY is so easy to use. I can send of a script in no time and not miss time with family after hours or slow down my day to day work. Easy to access time I last sent in script for patient. I am so thankful for RXNT

Puntos en contra:

Would like to be able to customize especially for pumps that require a different drug concentration than what is listed