Opiniones de Network for Good

Un muy buen acierto .

Puntos a favor:

Me gusta mucho ya que es económica aparte su paleta de funciones es muy basta desde la mas minima función tanto como un orden en las donaciones tanto como la aceptación de tarjetas de crédito siempre esta herramienta tiene un buen soporte técnico.

Puntos en contra:

En este caso en si el único defecto que noto es su precio es de un nivel medio considerando todas las funciones que el software posee y decidimos adquirirlo en nuestra empresa y hasta el dia de hoy se usa.

Exelencia

Comentarios: en general es buena ya que es bastante sencillo de utilizar y lograr realizar las tareas de manera rapida y efectiva

Puntos a favor:

me gusta que gracias a este sofware se pueda lograr configurar un deposito directo para donaciones.La plataforma es facil de usar ,el servicio al cliente y el sistema de chat de ayuda de Network a mejorado bastante.Es una plataforma que satisface las necesidades.

Puntos en contra:

En realida aun no le hemos encontrado fallas o algo a mencionar asi que no hay algo que no me guste de este sofware

My experience Network for Good

Comentarios: En general, es un software fácil de usar.

Puntos a favor:

Lo que mas me gusta del Software es lo fácil que se puede usar, y lo sencillo que es.

Puntos en contra:

Todas las funciones son fácil así que todo estará bien.

Good donor software

Comentarios: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Puntos a favor:

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Puntos en contra:

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Solving Multiple Goals of a Varied Organization

Comentarios: We are managing regular operational donations, a Capital Campaign with donor pledges, sponsor support for specific events and memberships to the organization. All of these work well with minimal need to track anything outside the system but if we do need that, the Export and Import functions make that easy. Customer service has been WONDERFUL and very responsive.

Puntos a favor:

Maintaining contacts, donations and associated communications is easy for both centralized data coordination and other users in the organization. We cover Arts, Education and Recreation so our donor base has multiple interests when supporting us. Network for Good allows us to streamline both our internal procedures and our communications processes using email and letters.

Puntos en contra:

It's hard to find anything I don't like. However, the Year-End Tax Reporting provides great detail at both a summary and individual donation level. It could benefit from a "Campaign" level subtotal that would help distinguish type of donation but not result in multiple pages for our sustaining donors who have monthly recurring activity.

Greatly disappointed

Comentarios: We regret switching to Network for Good and are in search of a replacement.

Puntos a favor:

Having email and text messaging integrated with the donor management function is very helpful.

Puntos en contra:

There are a lot of features lacking, and they are not receptive to feedback/requests for improvements or changes. The reporting customization options leave a lot to be desired in comparison to our previous system. Many things that seem like they should be easy to automate must be done manually. They accept PayPal, and they offer no way to charge donor cards. Constituent addresses are automatically shortened (e.g.: Street becomes St), which creates a lot of extra work when generating a mailing where we want addresses fully spelled out on the envelope. Peer-to-peer fundraising is clunky and siloed in a different place than other donations, making reporting difficult.

Easy to use, efficient donor management program!

Comentarios: The biggest benefit will be the time saved using this program. The support has been good and the free office hours and onboarding support has been very helpful. I like that we can do email and text blasts and thank you letters are auto-generated.

Puntos a favor:

You can easily create custom fields for each contact, it's very easy to navigate, printing reports is pretty straightforward.

Puntos en contra:

The most difficult part was exporting the data from our previous database because it was not a normal/widely used database. But NFG worked with us and actually imported our data a lot sooner than we anticipated.

Covers All The Bases

Comentarios: I found it very easy to set up a campaign, manage donors, send broadcasts and the support was terrific.

Puntos a favor:

I like the ability to offer payment options and recurring payments all in one simple interface.

Puntos en contra:

Just wish it was less expensive, or at least a cheap "starter" option.

Pros and Cons for a Small Nonprofit

Comentarios: I am overall very happy with our use of NFG for our DMS.

Puntos a favor:

The system is very intuitive and easy to learn and subsequently use. It was a great next step for our organization in terms of adopting a DMS that went above an beyond a very simple system that ultimately dealt in spreadsheets. We love to use the video feature and often use the built-in communications platforms for easy communication with our donors. Generally, I am pleased with the filtering options and functionality, although there are some pieces to that the I would like to see changed or added. It is great to have the option to export and import data with ease

Puntos en contra:

I have had ongoing issues with the direct mail feature. Despite several chats with the support team and attempts to edit the original templates to our direct mail letters, I continue to have issues with the formatting. It would also be ideal to be able to export the letters to both Word and PDF so that edits could be made via Word when those edits are not possible in NFG.As well, it would be great to be able to add attachments to gift entries. For example, when a donor makes a gift via check, I would like to be able to attach the scan of the check and the scan of the signed acknowledgement letter. An additional feature that would be extremely helpful would be to filter on pledges and tasks. This would be incredibly helpful when pulling reports for our Development Committee and Board.Finally, and this is minor, it would be helpful to have the ability to search within the filter field - in other words, instead of scrolling through the drop down list to find a category to filter on (i.e. donation date, address, etc), it would be possible to search the list from the top by typing in the field I am looking for.

Great features and easy use

Comentarios: It has been very easy to learn to use Network for Good's software over the last six months since I began my current position. It is very intuitive and has made my transition into the nonprofit world that much easier.

Puntos a favor:

The donor management database features and the donation tracking are very easy to use, but also have all the necessary features and metrics to keep track of our progress. The availability of assistance from NfG employees has also been excellent. I never have to wait long and I always have my question answered.

Puntos en contra:

There's nothing that we are particularly missing, but I wish it were easy to personalize and export letters (i.e. for the traditional mail) in Network for Good. I generally do that in Google Drive instead, but it would be convenient to be able to do everything in Network for Good. That said, no major complaints.

User-friendly software for educational institutions

Comentarios: Network for Good continues to be critical in day-to-day communications, and is easy to teach to new people. There are so many ways to customize our messaging and make communicating so much easier.

Puntos a favor:

Sending newsletters and notifications to students, staff, caregivers, and community members is fast and easy, as is customizing contacts that belong to more than one group within the organization. Fundraisers are a breeze to set up. Network for Good is our go-to for all things fundraising and communciations!

Puntos en contra:

I do wish the ticketing and events part of the software was less expensive to use beyond the free features, and wish it was priced in a tiered way (2 ticket types pay $, 3 ticket types pay $). I also wish there was a text notification portion of the software where we could send text notifications to groups.

MUSIC & MEMORY® Review of Network for Good

Comentarios: Superior platform. Superior service. Superior coaching.

Puntos a favor:

We've been using Network for Good for almost two years and it has fundamentally changed how we as an organization raise funds. The systems ability to make donor management and email marketing easy and intuitive has allowed us to quickly grasp the basics of online fundraising and get superior results.

Puntos en contra:

It's unfortunate that you can't customize landing pages beyond a certain point. It certainly would be helpful to have that ability.

Functionality is Worth the Learning Curve

Comentarios: Donor engagement is improved. Donations are up 18% over the previous year. Our Fundraising Coach has been excellent in getting us up and running. Love that donor communications, appeals, logging and monitoring is all consolidated in one platform,

Puntos a favor:

The options to create professional looking e-blast templates, monitor response rates to appeals and emails has been a game-changer for our donor and volunteer communications.Quick and easy donor acknowledgements via email using templates that can be individualized to the donor and sent--saving so much time, printing supplies and postage, while giving better donor response.GAllery of other non-profit templates for inspiration.Access to support articles.

Puntos en contra:

It may just be my "newness" to the software, but the Create Filter feature seems a bit cumbersome. I'd like to be able to select an existing filter to use as a template rather than starting anew.

NFG has changed our org for the better!

Comentarios: You need to know this - the customer service we've received from Network For Good is AMAZING. I am serious! We had Neon before, and it was like pulling teeth to get ANY help. I am a customer service maven and I hated dealing with neon but I LOVE dealing with Network For Good because they help us to feel as if they value our business. The chat function works almost immediately and every query has resulted in a viable solution. What's not to love?

Puntos a favor:

The reporting feature in Network For Good is intuitive and easy to use and integration with Neon was nearly seamless. We were able to cancel our email service with another company since Network For Good enables sending eblasts from the CRM - literally at the click of a mouse! And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service!

Puntos en contra:

I'll let you know once I figure this out because I haven't encountered a problem yet!

Network for Good - friendly interface and great communication features for nonprofits

Comentarios: We received consistently good support from Network for Good during the transition period when we migrated our data from the old system into the new program. They helped us figure out how to best set up our new management system. The technical support is also very good. We receive responses to questions very quickly or within a few hours.

Puntos a favor:

Network for Good's design and bundled features make it extra easy for our Executive Director and staff of our small nonprofit organization to handle donor management tasks and communicate with our donors and other contacts. We had been using another donor management system with a much less user-friendly interface and only two people were able to figure out how to use it. Now, our Executive Director and other staff are regularly using the features without needing constant help. The way the interface is designed actually encourages you to communicate more with your donors, by email, videos or texts because it's so easy. We use Network for Good for email blasts, mailings and text messaging, so we were able to cancel our Constant Contact and text messaging contracts and move everything into Network for Good. It helps to have all of our contacts and their information in one place. During the pandemic when our program went virtual, we started text messaging our members (our clients) about scheduled Zoom meetings, and have continued to use this as an effective communication device. Another nice feature are the "Giving Pages," which are attractively designed pages to handle online donations for specific events or purposes. These can be embedded on our website. We've created several giving pages that have helped us raise thousands of dollars for our new building, annual fund, etc.

Puntos en contra:

The only feature that I would want to improve is to make the design of the giving pages a little more flexible.

Excellent Donor Management / Communication Software

Comentarios: We are very happy with selecting Network for Good. We did in-depth research and demos with 8 donor management software companies. Our team that did the research unanimously selected Network for Good.

Puntos a favor:

The software provides a foundation for donor management and communication with donors. We easily loaded our contacts from Mailchimp(c) and financial information from Quickbooks (c). The system is easy to use. It notifies us when a donation is made. I can check it on the phone. My favorite feature is that donations can be acknowledged with an individual custom video, easily made on your phone or laptop and sent to the donor via text or email. Our donors LOVE this. Reasons we selected the software were it automatically generates a receipt to donors that donate online; it was easy to set up; and the cost was reasonable.

Puntos en contra:

There are some missing features. I would like to be able to send a video thank you do donors. At least I'd like to save a vdeo and send to many people. During our main giving season and gala, when donations are rapidly coming in, I would have to record numerous individual videos every night. I'd like to record a video and then send. Also, I would like to generate an automatic receipt for donations not thru our website, those sent in by check that we enter into the system.

How Network for Good helps a small nonprofit

Comentarios: I am delighted to be back with NFG. I only have one place to check to send emails to donors, and now videos to thank donors. I can see who has donated and check on their past history. Network for Good has been a blessing for this small nonprofit.

Puntos a favor:

In 2008 as we revamped the Ghanaian Mothers' Hope website, we realized that online giving options were a thing of the future and we needed to add an online donation page. Through my work with a Maryland NGO program, I was introduced to Network for good and their incredible workshops for nonprofits. After attending several workshops, I convinced my board that we should subscribe to NFG. The donation program was first class but a little pricy. We also found a CRM and email program. After two years we were approached by another company that offered a seamless interface with a CRM and we switched. The new program was okay but was missing features offered by NFG such as giving donors the option to pay the fees. We switched to another company but once again, the service for donations was not a efficient as NFG. A few years later, during a free workshop from NFG, I learned that they offered a CRM as well as the ability to send emails. The fee was slightly higher than what we were paying for our three service: online donations, CRM, and email. The ability to do all of these things in one place made the the difference in price worth paying. As a small nonprofit with only one employee, it is important to not waste time doing the same work in several systems. Switching to NFG saved us time and money.

Puntos en contra:

The thing I like least about NFG is the payment structure. Waiting until the middle to the month to receive payment for our donations is sometimes difficult. Also, finding the report for the payment is sometimes confusing since it is only used once per month. I would prefer our donations be more automatic. It takes a while to understand how to create good reports.

Great product for a small growing non-profit!

Comentarios: I wanted a simple software that could at a glance let me know where we are financially and that had an easy communication tool. NFG has that and my team all love it.

Puntos a favor:

We picked Network For Good because of the free video and text options for communicating with our donors. It was a simple and easy product to use and learn. And for the price!

Puntos en contra:

One thing that I wish was different about the software, is that I wish there was more flexibility in the design area of the fundraiser pages and the email design. I am a person who loves fonts and graphics and moving things around. And the pages and emails are simple to create but with that you loose some customization ability.

New Non-Profit User

Comentarios: Maintaining donor data accuracy is now so, so easy! No more manual updates of spreadsheets. Anyone on the team with authorization can access and manipulate data...knowing now we are all looking at the same data! Ability to filter data to create reports is fantastic compared to our previous labor intensive manual efforts. A Few keystrokes and wa'la'...its done.

Puntos a favor:

We went from excel spreadsheet to automated donor management 'overnight'....very easy data upload, easy to learn how to manipulate , plenty of 'on-boarding' assistance and instruction, and an excellent catalogue of 'self help' knowledge tools.

Puntos en contra:

Payment processing is limited to Network for Good's own system...would like to see them incorporate PayPal (or other payment processor) to offer prospective donors additional payment processing gateways. (They tell me they are looking at it.)

Network For Good review

Comentarios: Very pleased. One less thing to worry about!

Puntos a favor:

The great customer service and the site design keeps us working efficiently and moving forward towards growth.

Puntos en contra:

More video trainings on specific features. There is always more to learn!

A review from someone who never writes reviews

Comentarios: Overwhelmingly positive. If you're a development director, at least consider looking into this software. It has made my job so much easier. I am not someone who gushes for companies or products often, but this has made my life/job SO much easier, I am NFG's newest and biggest microphone. 10/10 would recommend

Puntos a favor:

The simplicity. Anyone who is reading this who is thinking of getting out of eTapestry or something because of how ludicrously non-intuitive it is, this is your software. I love how straight forward and user friendly it is. Everything just makes sense and is so easy to use.

Puntos en contra:

I honestly don't really any glaring con, at least yet. It took me a second to figure out the texting aspect but doing a quick webinar with them explained everything. Every small issue I've had was easily explained by their help desk or webinars or whatever. Very easy to get help, unlike past platforms we've been on

Organization is key to fundraising

Comentarios: Amazing overall experience. The help with creating "task" is like an educational drill where after you schedule your first campaign, you realize what it takes to organize a campaign with the tools isn't difficult. You can plan two weeks to a month of scheduled videos, emails, text and video in 1 - 3 days.

Puntos a favor:

What we like about the platform is being able to communicate to our supporters without the use of multiple platforms. It really changes the game when you can see everything on one platform that lets you target your support base with ease.

Puntos en contra:

I haven't experienced any cons. I would say it was pricey, but after using network for good, I realized how much time and money we saved. We can't afford to hire a full time fundraising manager, so this platform helped us out in a great way.

Network for Good is the Perfect Solution for Small Nonprofits!

Comentarios: Network for Good is AMAZING. I am 100% satisfied with the product, the support, and the value it offers my non-profit. It was one of the best decisions that I have made to improve my outreach and fundraising efforts.

Puntos a favor:

I LOVE the product and would not be able to function without it. I used to chase Excel sheets and lack donor giving history. Now, it is easy to track giving and manage campaigns. The feature I like most is the ability to create a custom video for those that support my program. The feedback I have received is very positive. The other thing that I enjoy is that the company actually makes me feel that they care about my success. Anytime I have had questions, they have been very responsive and helpful. That type of customer service is hard to come by in today's marketplace.

Puntos en contra:

The initial transfer of data was a bit overwhelming. It has taken me a year to merge duplicate files, but that is a minor issue. My nonprofit has been around for 25 years when I decided to go with Network for Good. We had many different data sheets and sources. That contributed to the difficulty of the initial data transfer. On the upside, the data upload process was so simple that I was able to figure it out in minutes. Please keep in mind that Network for Good will do the transfer for you, so you don't have to become an expert if you do not want to.

Reputable website among active donors with dinosaur functionality and page design.

Puntos a favor:

For three years, I worked at grassroots nonprofit that has been around for more than 2 decades. Network for Good was the donation service we used to accept all online donations. Trusted among lifetime donor/philanthropist types It seems like many boomer-aged donors who have been engaged in long-term philanthropy are familiar with and trust the website. Donation Pages: Donors can indicate whether they want to make a one-time donation or a recurring monthly donation. As an admin you can pre-set donation amounts and/or let donor indicate any amount that they would like to donate (although there is a minimum donation amount). Network for Good also allows you to customize a set number of campaign pages for no additional charge to their standard subscription fee. As a legacy customer, our non-profit enjoyed the benefit of a grandfathered-in lower monthly rate in addition to access to ConstantContact, which was great. Reports: You could pull donor reports (download as excel) by dates and campaign type and then sort by criteria. Customer service was very good. Wait times were always short and phone reps were very knowledgeable and able to help.

Puntos en contra:

The interface for customizing donation pages was truly terrible. Even though Network for Good provided design template options, it was very challenging to make the text appear on the page as it was supposed to. You had to go through like 10 different screen categories, in order, and fill out little forms containing the information that you would want to be displayed. When you specify donation amounts, you need to enter them in the order that is to appear lest you want to spend thirty minutes toggling arrows only to have the site freeze. If the nonprofit I was at didn't have the legacy version that included ConstantContact, I would have recommended getting rid of the subscription. The donation processing fee is no less than that of any other payment processing service. In fact, other sites that do not charge a monthly usage fee (gofundme, eventbrite, etc.) provide much better functionality and even other bonus services. I get that the site wants to be super secure and that as nonprofit you want to collect as much donor info as possible, but it would be great if people could make a donation without having to fill out ALL of their personal information: name, address + payment address (if different), phone and email. I think that this deters younger donors or anyone who wants to donate quickly/impulse donations.

Network for Good - a partner in our fundraising success.

Comentarios: Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with [SENSITIVE CONTENT] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly.

Puntos a favor:

The things I like best about Network for Good include access to an excellent fundraising coach. [SENSITIVE CONTENT] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none.

Puntos en contra:

Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated.