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Sobre WebRezPro

El software de administración de hostelería en la nube WebRezPro permite agilizar las operaciones para todo tipo de propiedades, ahorrar tiempo y maximizar los ingresos.

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Puntos a favor:

Easy to use and the support staff are quick to reply and so helpful.

Puntos en contra:

Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate.

Valoraciones de WebRezPro

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,8
Funcionalidades
4,4
Relación calidad-precio
4,7

Probabilidad de recomendación

8,8/10

WebRezPro tiene una valoración global de 4,6 estrellas sobre 5 según las 206 opiniones de usuarios de Capterra.

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Filtrar opiniones (206)

Marianne
Marianne
Marketing 'amp;amp; Revenue Manager en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

5,0 hace 7 años

Puntos a favor:

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

David
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

WebRezPro - simple when you need it, capable when you're ready

4,0 hace 7 meses

Comentarios: The team at WebRezPro have been helpful for my property needs.

Puntos a favor:

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Puntos en contra:

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

James
Hotel Manager en Singapur
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy to use Software

3,0 hace 2 años

Puntos a favor:

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Puntos en contra:

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Christine
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Phenomenal customer service!

5,0 hace 4 meses

Comentarios: Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon.

Puntos a favor:

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Puntos en contra:

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Bill
GM en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Good property software for a seasonal business.

4,0 hace 4 años

Comentarios: Very good so far in our 3rd year using this software. The employees are still happy.

Puntos a favor:

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

Puntos en contra:

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Baris
Hotel Manager en España
Hostelería, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great PMS which enables multiple property management

5,0 hace 4 años

Comentarios: WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management.

Puntos a favor:

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Puntos en contra:

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Ruthella
General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Love this system

5,0 hace 4 años

Comentarios: This easily lets me see what my staff see when I'm in my office, my car, or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio. I am also able to run my financial reports easily and track sales

Puntos a favor:

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

Puntos en contra:

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Cathy
Owner en México
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Property Management the Easy Way!

5,0 hace 4 años

Comentarios: One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!

Puntos a favor:

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

Puntos en contra:

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

AnaLisa
General Manager en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

WebRezPro PMS Review

5,0 hace 5 años

Comentarios: Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!

Puntos a favor:

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

Puntos en contra:

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

Mark
Director of Sales en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Review from Nantucket Inn

4,0 hace 9 meses

Comentarios: It has been great since we began using it in 2009.

Puntos a favor:

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Puntos en contra:

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Eric
Owner en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Robust and Affordable

5,0 hace 3 años

Comentarios: WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner.

Puntos a favor:

I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.

Puntos en contra:

This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)

David
Chief Operating Officer en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Makes revenue management very easy, adds $$ to our top line as a result

5,0 hace 3 años

Comentarios: For the rare occasion when we need to contact support which is typically a user issue not a system issue, they are amazing. They usually have the answer before we finish the question.

Puntos a favor:

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

Puntos en contra:

Support is not available 24/7. For us on the West coast that's a little restrictive.

Chris
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product

5,0 hace 6 años

Comentarios: the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Puntos a favor:

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature.

Puntos en contra:

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Respuesta de World Web Technologies

hace 6 años

Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!

DeEtte
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

By far the "best" Reservation System

5,0 hace 5 años

Comentarios: Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

Puntos a favor:

Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.

Puntos en contra:

The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.

Andrew
President en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product and people!

5,0 hace 3 años

Comentarios: It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units

Puntos a favor:

It’s robust and they are always trying to make it better. The customer service is great so is the technical support.

Puntos en contra:

It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system

Bruce
owner /Manager en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

needs and app

4,0 hace 5 años

Puntos a favor:

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Puntos en contra:

constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Respuesta de World Web Technologies

hace 5 años

Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly.

Hayley
OWNER en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

The one and only solution that isn't tied to one payment processing company!

5,0 hace 2 años

Comentarios: It helps me keep organized and on task !

Puntos a favor:

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Puntos en contra:

The online Calendar view could be upgraded for ease of use for guests.

Penny
Owner/Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Exactly what we were looking for!

5,0 hace 5 años

Comentarios: WebRezPro has been a wonderful addition to our business.
Their program is easy to use and fits well with our type of business.
If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

Puntos a favor:

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

Puntos en contra:

I can honestly say nothing. We are very happy with this software.

Chad
CFO en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great Product, could use some improvements

4,0 hace 5 años

Comentarios: We have automated some processes using WebRezPro. The only complaint I have is that they are not too open to feedback about features that are needed for accounting purposes.

Puntos a favor:

I am in accounting, I like that it has interfaces for the other software we use.

Puntos en contra:

My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from Webrezpro to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues.

Ninon
Hotel Manager en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Love WRP and their support team!

5,0 hace 3 meses

Puntos a favor:

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Puntos en contra:

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Respuesta de World Web Technologies

hace 3 meses

Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you.

Amy
CEO en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Love WebRezPro

5,0 el año pasado

Comentarios: Wonderful!

Puntos a favor:

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Puntos en contra:

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Emily
Administrative Manager en México
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Shadowcliff Review

4,0 hace 5 meses

Puntos a favor:

Ease of use.it is very intuitive and clear.

Puntos en contra:

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

Respuesta de World Web Technologies

hace 5 meses

Thank you for your feedback. We're glad you find our platform intuitive. We wanted to let you know that we do have an online availability calendar that you can place on your website. For further details, please contact our support team.

Cristina
Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We love to work with Sharon, who it is very helpful and gracious to work with every time

5,0 hace 6 años

Comentarios: Organizes the visual communication between guests and us.

Puntos a favor:

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Puntos en contra:

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Respuesta de World Web Technologies

hace 6 años

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

Claude
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Motel Administration Software

5,0 hace 5 años

Comentarios: My experience with Webrezpro has been great. The executive was great when I was looking for a Motel reservation program and the customer support has been great. Thank you for your help.

Puntos a favor:

I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. Webrezpro has the best customer support team that I have ever worked with. When I was talking with my executive about Webrezpro I asked weather I could cancel if I didn’t like the software. She said I could but nobody does. I now know why they are the best.

Puntos en contra:

I can’t think of any problems I have had with Webrezpro

Chris
VP, CTO :-D en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Very capable, if complex

5,0 hace 6 años

Comentarios: I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

Puntos a favor:

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes. Service is excellent.

Puntos en contra:

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.