Opiniones de AdvancedMD EHR

AdvancedMD is good

Comentarios: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Puntos a favor:

Working in AdvancedMD is good and it's user friendly.

Puntos en contra:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Highly Customizable EHR

Comentarios: I really like the software and the providers I work with do too. It just takes time to ramp up.

Puntos a favor:

I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized.

Puntos en contra:

Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing.

Do NOT Buy!!!!

Comentarios: I should have listened to my gut and stayed with Athena. They suck too, but at least we got paid and the functionality was more intuitive. We're going back as soon as we can!

Puntos a favor:

We liked the idea of having an easy way to communicate with one another about patients.

Puntos en contra:

1. Buggy and slow program. Doesn't work well on Chromebooks. 2. Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side. Ridiculous! 3. Implementation was the WORST. I paid $5000 to these people to design chart templates (and I sent photos and details, no less) and they still screwed it up royally. Online forms still do not port over to the patient's chart, and I just found out it has to be done MANUALLY in 2022. FAIL. 4. Patient facing appointment scheduler not showing all appointments 5. Billing is slow and follow up is practically nonexistent. We have to institute all back end follow up. 6. No ability to easily input referring physicians 7.

My review

Comentarios: Very good

Puntos a favor:

That it can be customized -- to a point -- to my practice.

Puntos en contra:

Many things can not be added or changed unless done through the company -- and if it is not on their list of changes it may never happen. It is also not as intuitive to use as one would hope.

PM is great, EHR is just okay

Comentarios: Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR.

Puntos a favor:

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Puntos en contra:

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

Do NOT Use!!

Comentarios: The most horrific experience ever! Worst part is their contract has limits to their liability so even though their breach in contract resulted in over $630,000 in contractually adjusted charges for surgeries and another $300k in E/M collections, they only are responsible for paying $9k in both actual and punitive damages.

Puntos a favor:

That we stopped using them and switched to Athena.

Puntos en contra:

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Its Complicated

Comentarios: When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Puntos a favor:

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Puntos en contra:

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

Mostly Good

Comentarios: AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.

Puntos a favor:

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training. The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Puntos en contra:

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

A Decent All-Around Documentation Tool

Comentarios: Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Puntos a favor:

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Puntos en contra:

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Ease into EHR Try Advanced MD EHR

Comentarios: Very positive experience just find it expensive

Puntos a favor:

Ease of use, everything in one place, time efficient.

Puntos en contra:

To expensive for small business that are still trying to build themselves.

Awful experience, Please save your time, money, and stress for patient care!

Comentarios: Absolutely traumatic, exhausting, and awful!

Puntos a favor:

The mobile app. That is about the only thing I liked.

Puntos en contra:

complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months. So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill!

Poor training from day one!

Comentarios: About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised.

Puntos a favor:

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Puntos en contra:

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help

Advanced MD Review

Comentarios: We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.

Puntos a favor:

There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.

Puntos en contra:

The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult. I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.

Over-engineered, Underwhelming

Comentarios: Our overall experience has been pretty terrible. Though there are very friendly staff on occasion who try really hard to solve our issues, the training/implementation was criminally subpar and the bait and switch really set our practice back by about a year in terms of growth. We will never be able to get that time back, unfortunately, and are relieved to have moved forward with a company that has visited us onsite and is doing the legwork of tailoring their EHR to our needs.

Puntos a favor:

More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day.

Puntos en contra:

Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD.

Do not rrecommend

Puntos a favor:

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Puntos en contra:

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf. I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses. Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients. Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money. They also do not apply payment correctly and you request them to fix the errors , they will not respond. AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Terrible Customer Service

Puntos a favor:

Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot.

Puntos en contra:

Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be. We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else. We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them. My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February. I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess.

Not the software for Behavioral Health

Comentarios: Awful. It was expensive, outdated, convoluted, and took way more time than necessary to complete tasks that should have been routine and simple. It was also a nightmare when there was a significant issue that needed support, to actually get a support representative on the phone. It was not uncommon to wait 30+ minutes before ever getting a live representative on the phone. And usually, once on the phone, their "solutions" would take days to weeks before they were able to be completed within our system.

Puntos a favor:

We were able to complete claims and send the info to insurance companies. It saved previous diagnosis when creating claims, which was helpful.

Puntos en contra:

The overly complicated, user un-friendly, and ultimately outdated platform. It is way overpriced, and under-delivers. It is difficult to track the life of a claim once the claim is sent, and frequently claims get lost for months or longer without detection, and go unpaid. You can pay for additional features, which I am not sure whether or not help with tracking, but as this software is overpriced already, we never opted to do that. Taking payments and tracking them in the system is a convoluted nightmare that often causing errors in the system that always remain, no matter what.

Great Experience, Fantastic Support

Puntos a favor:

Any time I have had an issue or a question on how to make something work for our needs the support personnel at Advanced MD / EHR have stayed on the phone and walked me through my question until I understood everything, they would then even make suggestions on how to make it more efficient. They always seem to go the extra mile every time you need them. The whole system from the support team to the software is easy to use and very multi-functional.

Puntos en contra:

More detailed Advanced MD manual with step by step instruction on how to do things with out calling support, for example the exclusions tab in the Claims Center. It would be nice to have more detailed information as to how to fix the issues and when you need to delete and re-enter a charge after making corrections. The EHR is great as it is but having the ability to "lock" or "secure" an account completely, due to a patient requesting nothing be given out to anyone at anytime.

Poorly written program

Comentarios: Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Puntos a favor:

Schedule relatively easy to use. It seemed easy to use and learn. Has an embedded credit card processor which saves steps but is expensive.

Puntos en contra:

Cannot edit any payment entries. It voids the transaction and you have to re-enter it. Reports are inadequate without having to purchase a specialized program so that you can create your own reports. . Does not have a clear to read report for only patient payments for year end reports for patients. . Does not show how a patient payment was paid or the payment date or check number if a check.. Does not total the payments so that patient's can match up their payments. We do liability cases and workers comp and we can not easily print CMS forms, or reports. The transaction detail reports do not list the payer and do not break down payments or write offs by insurance carriers. It is listed in a lump sum only.

Comentarios: After 4 months post going paperless, I can say AdvancedMD has been a mixed bag. We are a multispecialty group that primarily deals with workers compensation which requires a plethora of individualized forms and data. We use both the Practice Mangement (PM) billing program and the Electronic Health Records (EHR) program, but we only use the PM to hold information as billing in workers compensation must be done separately by another company. The PM is counterintuitive with it being practically impossible to track and tag custom information. For instance, we need to track attorney names and address attached to a case/patient. There are custom data entry fields, but these fields are not accessable by any reporting, datasheet, or anywhere within the PM or EHR. I couldn't build a simple demosheet in the PM. The EHR can only get some information from the PM program and only in the predesignated format which is strange. So, if you want the diagnoses from the billing program you can only get it as a table with attached start, chronic, and resolved dates (dates which can't be accessed from the EHR). We had to repeat the data in the EHR for many instances like this. Where AdvancedMD shines is the possibilities for programming custom reports in the EHR. While the interface can be frustrating with inane quirks, it is possible to create true detailed narrative reports. I have incredibly detailed reports that are quickly generated from the exam, but it took me over 150 hours to program. The customizable reports are why we stayed with AdvancedMD. Recording exams and handling chart items in the EHR is a breeze. The iLearn program is good. They can even do basic customization for you. You have to realize that someone at your office needs to become the expert on the system. You cannot depend on anyone at AdvancedMD to be able to change your templates later on. It is, however, relatively easy. Technical support can only reread the help files for you. In summary, we love the EHR organization and the custom report ability. We don't like the PM program due to its inability to have any custom date and some of the quirks of programming the EHR. If they made just a few basic functionalities available and had technical service, they could have a product that was head and shoulders above the rest.

STAY AWAY FROM ADVANCE MD

Comentarios: Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.

Puntos a favor:

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Puntos en contra:

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.

Best PM Application out there - HANDS DOWN! NO COMPARISON TO OTHERS THAT ARE CURRENTLY OUT ON THE MARKET - I KNOW.

Comentarios: Listen... My words are worth their weight and gold! I do IT. I know computer software applications in healthcare. I have used almost everyone of them out there and can tell you this.. Billing. If you get another program your business will not be as financially successful as it could be. I know how to build databases, program and can tell you this was written by people who have done the job! I can't rave enough about the product!
Worse one out there... Centricity - Most labor intensive billing module there is! It's horrible. It in itself can cause a company to always stay in the red. I am experiencing it now and have twice in the past.Centricity - GET THIS CAN'T PRINT DOSAGE ON PAPER CLAIMS YOU HAVE TO MANUALLY ADD IT. WANT TO PRINT A CLAIM FORM AND SAVE IT TO YOUR DESKTOP - CAN'T. - STAY AWAY FROM CENTRICITY - AMD - WILL BE MORE EXPENSIVE BUT YOU WILL SEE TRIPLE THE CASH FLOW. - IT'S CRAZY THE BLACK AND WHITE OF IT.

Puntos a favor:

Everything. - It would be lengthy to tell you the specifics of why it's better. Okay let's start here.... Everything is in a box - and it all flows and makes sense. button are where they should be. the process is smooth - I am a systems efficiencies expert and this is the only application that can follow suit. Online app can access from home.

Puntos en contra:

Um.... THus the point. I swear to Jesus if you knew me and to know I sit and can't write anything shocks me... I am a critic is the worst way.. Advanced MD is the total package - I have no complaints about people support or applications. I don't think I would use advanced md if I was a physical therapist. there that's it - it is not the best application for PT or DME. - but all other specialties it is the best.

Poor quality and high price equals the worst combination.

Comentarios: I use this software for scheduling, billing and EHR.
It is not a good software.

Puntos a favor:

Unfortunately I have nothing good to say about this software.

Puntos en contra:

The app is difficult to use and slow, and quite often, there are technical difficulties when modules do not work properly. The tech support does not know well the software, and the Sales Team and Training Team do not know or are unable to set you up with the software modules correctly. Patient portal is difficult to use by patients, radiology results are not interfacing. The CPT codes for the labs are not updated, and as a result the lab companies are not performing the tests requested, the fax module has delays the transmission of documents by days. MIPS billing is not efficient and horribly time consuming Doctor's Notes templates are badly created

It’s not good

Comentarios: The tec support are helpful but the software does not improve. Also the representative they assign to help you is useless

Puntos a favor:

If you have a very basic practice it works

Puntos en contra:

Everything is an add on and if you have anything more complicated then a PCP office the features are just not there. Constant problems with connect and development just does not build features to compensate for shortcomings

Advanced MD Provides Effective Solutions for Practices

Comentarios: I really enjoy working with this company. I find them friendly and helpful. The software has its occasional problems (cloud-based can be effected by server issues, internet connectivity, etc) but they are never issues that last long - AMD is quick to act to take care of their customers.

Puntos a favor:

Ease of template creation and modification Ease of payment posting and billing functions Patient Portal included Many add-on features that integrate well with the software

Puntos en contra:

Issues are usually limited to lower level knowledge of software functions - however, a call to support generally handles these problems quickly.