Opiniones de Tripleseat

The system every Private Dining Sales person has been waiting for!

Comentarios: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Puntos a favor:

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Puntos en contra:

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Great, Powerful tool for event management and more

Comentarios: If more customization options are added, we'd be able to replace multiple other software solutions with it.

Puntos a favor:

Extremely user-friendly, easy to set up and customize, and reporting is great!

Puntos en contra:

Need more customization options to fully implement it with all of our systems.

Extremely bad customer service, buggy software

Comentarios: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Puntos a favor:

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Puntos en contra:

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Rosie's Review

Comentarios: The software is easy to learn and very organized. It's very customizable, as I don't use every feature and I don't feel like I need to for each booking. There are some features I only use once in a while, but are so awesome that they are available in the same software. I'm able to work with ease and cut my documentation time in half. I'm a huge fan of how I can keep track of each interaction I have with our guests, so I can create lasting relationships with everyone I speak with.

Puntos a favor:

I love how many ways you can diversify and collect data and contacts through each function. Being able to document each interaction with a guest has been paramount in creating the best and most unique experience for our clients.

Puntos en contra:

I'm not a fan of how contacts must be assigned to a booking. Some guests have the same names and I have to create an odd name to separate it from a previous unrelated booking.

Tripleseat is The "IT" girl of event management portals

Comentarios: Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary.

Puntos a favor:

Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails.

Puntos en contra:

Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc...

Your Most Loyal Tripleseat User

Comentarios: I love Tripleseat and have been a very loyal user for almost 10 years now. I have recommended it consistently and always insist on using it with all of my clients. Additionally, your staff has always been wonderful - from [sensitive content hidden], down to all of the sales managers and ops managers and even help desk folks I've worked with throughout the years.

Puntos a favor:

Ease of use, easy & clear way to communicate with clients & staff members. Partnerships and linking to other software that I use regularly like Open Table and Prismm.

Puntos en contra:

I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. Also, I would like the ability to send multiple contracts at once to a client through the "booking" portal. It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. There are a few smaller issues here and there, but I think those are the biggest ones. OH! And also - please bring back the sales funnel that used to be on the reports page!!! I miss it so much!!

Tripleseat - Triple Threat: Organization, Communication, Efficiency

Comentarios: I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product!

Puntos a favor:

I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages.

Puntos en contra:

There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc.

Tripleseat for Brewery Venues

Comentarios: Tripleseat is an indispensable tool for our business.

Puntos a favor:

Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added.

Puntos en contra:

There is no integration with Toast, our POS, available at this time.

I LOVE TRIPLESEAT

Comentarios: I absolutely love tripleseat so much that I've applied to work there multiple times. I've only used 1 other booking system, but Tripleseat is by far the best one I've seen. I don't know how I would do my job without tripleseat!

Puntos a favor:

It is very user friendly. Love the reporting aspect of it.

Puntos en contra:

The email system. Lots of bounced emails. Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that.

I heart TS all day, every day!

Comentarios: Overall, I absolutely ADORE Tripleseat! I have been so impressed with this company since I first started using it in 2013. I've since implemented it in 4 venues I've opened.

Puntos a favor:

Tripleseat has been a fantastic product from the very beginning, but has never rested on their laurels and continually adds features & improves their offerings! Also, extremely fast to respond and so helpful!! (This part might be my favorite!)

Puntos en contra:

The new items layout in selecting from the picklists in my documents. The quantity & price boxes are entirely too wide. The overall new look just feels clumsy and antiquated. Also, once you've selected the items, when you got to modify them, the item box moves a little and is frustrating.

Gather is the ONLY program for me!

Comentarios: I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Puntos a favor:

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Puntos en contra:

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Gather Rocks for Event Planning!

Comentarios: From the get-go, the Gather team has been a pleasure to work with. Their representatives were very well informed and knew their products, helping me make a decision to switch over to them. They helped me set up the program, and input all of the information, and they respond almost immediately any time I have a question.

Puntos a favor:

This program has turned our event planning into a very easily streamlined business. It is so easy to book groups, send menus, send invoices, and even collect payment. The calendar portion makes it to where I can have my entire staff have access to seeing when dates are booked, without them seeing any other details, so they don't have to come to me to ask if a date is available. It also makes it very easy to track clients and to use as a database.

Puntos en contra:

There are just a couple tweaks that could be made to make the mobile app a little more user friendly, but all in all, it is a great program.

A good fit for breweries

Comentarios: I could not do my job without Tripleseat. The amount of time I save by communicating with clients through the software and using it to build BEOs for internal communication is the only way I can manage the volume of business I do on my own.

Puntos a favor:

As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.

Puntos en contra:

Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.

Great Booking Software for events and GRC!

Comentarios: Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are great -they are super responsive and great to work with! Best customer service out of all the different software platforms we work with in our company.

Puntos a favor:

We love the event order and pick list process. It makes it easy to create.

Puntos en contra:

The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

Great customer service

Puntos a favor:

You actually get to speak to real people when it comes to setting up, onboarding, and support.

Puntos en contra:

I with the UI was a bit more functional like competitors sites.

Honest 3Seat Review from a daily user!

Comentarios: The Tripleseat team is amazing and the product is great and easy to use once you understand the system!

Puntos a favor:

Streamlines all data very well and super organized! Great features for the everyday user.

Puntos en contra:

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

Great System!

Puntos a favor:

The ease of booking events is awesome! Especially since we are a property that houses private and social events. Easy access to documents for the client and love that we can have all discussions with clients and staff organized under one event.

Puntos en contra:

We need an app that works for smartphones.

tripleseat review

Comentarios: Great! Wonderful customer service!

Puntos a favor:

Extremely easy to manage when you have multiple properties.

Puntos en contra:

Some features like tasks could be improved.

User-friendly but lacks data!

Comentarios: It was great! Their customer service was speedy. However we had to transfer to another platform because it was more catered to the type of service we provide. Although, I did like that we could send the link to our artists/talent and they pretty much see their calendar. By far, the easiest booking platform we have used

Puntos a favor:

Tripleseat is web-based, so you can access it on your browser. Its easy, like navigating Facebook, very straightforward

Puntos en contra:

It's mostly catered to restaurants so we had to change some languages in there to cater to event management

Straightforward, yet powerful event management software

Puntos a favor:

This software makes my job so much easier! I love that I can book clients, send invoices, and use the built in communication tools all in one place. Extremely helpful!

Puntos en contra:

I wish that the messaging platform had more formatting features. Spacing can be inconsistent and there isn't any sort of spell check for quick editing.

Easy, low-cost, and distinctive event coordination

Comentarios: Using Tripleseat, I can easily send invitations to anyone interested based on contact lists provided into Tripleseat, as well as complete registration and fee payments.

Puntos a favor:

Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.

Puntos en contra:

Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.

Very Happy Gather User

Comentarios: We have been using Gather for a few years now and it has definitely made our day-to-day much easier, more organized and allowed us to focus on more things to grow the business. Their customer service is very quick at responding and helpful in finding a solution to questions that have come up.

Puntos a favor:

Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

Puntos en contra:

We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more. We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

Wow! This was a lifesaver.

Comentarios: TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Puntos a favor:

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Puntos en contra:

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

The best private dining software

Comentarios: Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.

Puntos a favor:

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Puntos en contra:

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).

Fantastic program in so many ways!

Comentarios: Gather has helped us streamline details for successful events for all of our teams. It is so great to be able to create one document that everyone can access for details and assistance. It has helped us be able to execute events of all styles and sizes with ease from the moment a lead comes in to the day of the actually booking.

Puntos a favor:

I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously.

Puntos en contra:

The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template.