Opiniones de Paychex Flex

Paychex Flex: Una transformación en el control de gastos empresariales

Comentarios: Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.

Puntos a favor:

Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.

Puntos en contra:

Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.

Es un software aceptable y muy seguros con toda la información

Puntos a favor:

Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos

Puntos en contra:

Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien

Pays

Puntos a favor:

Pocas cosas buenas,solo los botones visibles

Puntos en contra:

Lento,se bloquea,no sirve para muchos datos cargarlos.

Oportunidades

Comentarios: Ninguno hasta ahora

Puntos a favor:

Es bastante facil de usar, muy dinámico y practico

Puntos en contra:

Hasta ahora no tengo ninguna queja, me parece bastante bueno

Calm in a sea of changing regulations

Comentarios: We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Puntos a favor:

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Puntos en contra:

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

It is very easy to use and has great support

Comentarios: Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

Puntos a favor:

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

Puntos en contra:

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Manage your employee and payroll needs with ease.

Comentarios: while Paychex Flex has several strengths, such as its comprehensive payroll and HR management features and customer support, it's important to consider the potential drawbacks when deciding whether to use this platform for a particular business.

Puntos a favor:

One of the things that I like most about Paychex Flex is its user-friendly interface. The platform is easy to navigate, and the customizable templates make it easy to set up and manage payroll and HR tasks.Another aspect that I find helpful is the range of features that Paychex Flex offers. The platform provides tools to manage complex tasks, such as taxes, compliance, and benefits administration. These features can help streamline payroll and HR tasks, saving me time and effort.

Puntos en contra:

One potential drawback that I have experienced is the level of customization available. While Paychex Flex offers a range of features and tools, I have found that the platform may not allow for as much customization in certain areas as other platforms.

Payroll System with options and needs user-friendly portal

Comentarios: If I was the owner of a business, I likely wouldn't use this software. People make a business, not the software itself. It isn't user friendly to those who may not be 'tech savvy'. It has limitations. I did not notice a chat feature to even reach someone with Paychex, that would be an excellent option since they don't return calls promptly. Customer Service is the backbone of every good business. Nothing is completely automated and nothing should be. People make the world, not technology.

Puntos a favor:

I like the pie chart. I like the layout overall, though many things I would change. Honestly, there isn't a lot of pros. I have more con's then pro's which makes this a difficult review.

Puntos en contra:

1. I don't like not being able to reach someone quickly by phone with questions. 2. I don't like that the person we have currently doesn't return calls promptly (within 24-48 business hours). 3. I don't like its lacking of excellent customer service 4. The website/portal is not user-friendly. 5. I don't like being made to change my password frequently and to something hard to remember!

"Streamlining HR and Payroll Management with Paychex Flex: A Comprehensive Solution for Businesses"

Comentarios: The product is known for its comprehensive HR and payroll management tools that enable businesses to streamline their HR and payroll processes and stay compliant with tax laws. Many users also appreciate the mobile access and employee self-service tools, which enable employees to manage their HR and payroll information on-the-go and reduce administrative burden on HR departments.Paychex Flex is a comprehensive solution for businesses to manage their HR and payroll needs efficiently, but like any software product, it may have some limitations and challenges that users should consider when evaluating the product for their needs.

Puntos a favor:

It enable businesses to calculate payroll taxes, process paychecks, and manage employee time and attendance. It helps businesses manage employee benefits, including health insurance, retirement plans, and other employee benefits.HR management tools, including employee onboarding, performance tracking, and time-off management. aychex Flex includes tools to help businesses manage their hiring process, including job postings, applicant tracking, and candidate communication.It can be accessed through mobile devices, enabling employees to manage their payroll and HR information on-the-go. It provides employees with self-service tools to manage their HR and payroll information, including viewing pay statements and updating personal information. It enable businesses to generate custom reports on HR and payroll data, including payroll summaries, benefits summaries, and tax reports.

Puntos en contra:

It can be relatively expensive compared to some other HR and payroll management solutions, which may be a concern for smaller businesses with limited budgets.It offers integration with a wide range of third-party applications and services, some users may find that integrating with certain applications or services is challenging or not possible.

Unfortunately, the UI is awful and has a steep learning curve

Comentarios: Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Puntos a favor:

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Puntos en contra:

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Lacking Proper Customer Service

Comentarios: Overall the system is good but their customer service needs to be more organized and at least be able to help you look into something when you need answers.

Puntos a favor:

We like that employees can log in and update their personal account info. such as new address ect. we also like that they can download their tax forms and so on

Puntos en contra:

Every time we've had questions it seems as though no one there has the answers we need. This can be very frustrating!

Powerful and feature-rich payroll and HR management software

Puntos a favor:

Paychex Flex is its extensive scope of elements, which incorporates finance handling, time and participation following, benefits organization, and HR consistence. The product likewise offers a versatile application, which empowers representatives to see their compensation stubs, advantages, and time-off demands. Its easy to understand interface, which makes it simple for clients to explore and deal with their finance and HR errands. The product additionally gives broad customization choices, permitting organizations to fit their finance and HR cycles to meet their particular necessities.

Puntos en contra:

sometimes programming can be delayed to load, and that the announcing usefulness could be more vigorous.

Comprehensive HR Solution with Some Room for Improvement

Comentarios: While there is room for improvement, Paychex Flex has been a valuable asset in managing my company's HR needs. The comprehensive features and modular design have saved me significant time and effort, allowing me to focus on growing my business. I look forward to future enhancements to the platform.

Puntos a favor:

As a business owner, I appreciate how Paychex Flex simplifies HR management. The platform's all-in-one approach makes it easy to oversee payroll, recruitment, and employee information. The mobile app is particularly useful, enabling me to handle essential tasks even when I'm away from the office.

Puntos en contra:

Despite its shortcomings, I believe Paychex Flex is a valuable tool for managing HR tasks. The modular design and comprehensive feature set have saved me a lot of time and effort. However, I do hope they will continue to refine the user experience and address the occasional technical issues.

Always room to improve

Puntos a favor:

I the ease of use for the functions I used it to manage employee set up

Puntos en contra:

It didn’t seem like modern system and could improve

Streamlined and Simplified Payroll Processing and Ancillary HR Services

Comentarios: Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Puntos a favor:

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Puntos en contra:

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

Good product overall

Comentarios: It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.

Puntos a favor:

Recording time is relatively easy. W2s and paysubs are easily obtainable Easy to navigate

Puntos en contra:

From a user standpoint, nothing really.

Best decision we every made

Comentarios: They have helped me to ease up my role in the payroll process and they have set us up on five recruitment boards to help us find employees and the whole hiring process is so easy and I don't have to be so hands on through the process.

Puntos a favor:

The hiring/onboarding piece is amazing. They set us up in less than 3 days and had us doing our first payroll within a week. They sat with us through the whole payroll process from start to finish to make sure we understood it all. The Time and attendance piece is awesome and works so well for our staff

Puntos en contra:

There is nothing we don't like about Paychex. It has met our expectations and continues to do so daily.

My Paychex Flex Review

Comentarios: It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents.

Puntos a favor:

How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.

Puntos en contra:

Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.

I have never been happy with Paychex.

Comentarios: They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Puntos a favor:

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Puntos en contra:

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

The Biggest Rip Off in the HR Industry

Comentarios: Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!

Puntos a favor:

- Paid on time - Payroll documents easy to download - Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Puntos en contra:

- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not? C - HR Generalist does not return calls or emails in a timely manner if at all. - Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke. - Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Way better services out there for cheaper prices

Comentarios: Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.

Puntos a favor:

The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.

Puntos en contra:

Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.

Optimizing HR Processes with Paychex Flex

Puntos a favor:

Paychex Flex has been an excellent addition to our HR and payroll management systems. The cloud-based platform has a range of features that have made our operations more efficient and effective. The system is user-friendly, making it easy for us to manage payroll processing, time and attendance tracking, and employee benefits administration. The reporting capabilities of the platform are extensive, which has allowed us to quickly generate customized reports for our needs.One of the standout features of Paychex Flex is the mobile app, which has been incredibly helpful for our employees. It provides them with access to their HR information from anywhere, including pay stubs, time off balances, and more. The system's compliance features have also been a valuable asset to our organization, ensuring that we are always up-to-date with labor laws and regulations.

Puntos en contra:

Issue that some users have reported is that the platform can be complex and difficult to navigate, especially for beginners. Also concern is the potential for system downtime or slow response times, which can be frustrating for users and may affect business operations.

PayChex Flex is not that flexible.

Comentarios: Intuit should concede with their payroll platform and buy paychex, and paychex should enhance their integration and modernize the platform to something more agile like quickbooks. Employees should be able to onboard easier just as if they were buying something on Amazon. All of the 3rd party vendors that seem to be value added services are just more portals and passwords needing to be centralized.

Puntos a favor:

When it works and the overloaded staff can actually assist you, it is an absolutely awesome service. I have used PayChex since about 2015. Back in the day my first representative was the absolute most amazing advisor and gave me confidence when speaking with her because I could tell she knew her job. Over time as we added more states and switched companies, our SUI numbers became switched, bank accounts and invoicing was not aligned.

Puntos en contra:

Besides the reports that you are inundated with, the platform feels like it can actually perform, but truthfully it is pitiful java platform. The two factor auth is great but gets on my nerves and the fact that you cannot integrate with other identity providers or into your actual backoffice systems is a shame.

Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.

Puntos a favor:

Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me. The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks. What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Puntos en contra:

The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails. The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear. Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Love the Ease if Online Benefit Administration

Comentarios: Survey software is not something that I usually recommend.

Puntos a favor:

The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

Puntos en contra:

There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".