Opiniones de Kommo

Un buen CRM

Comentarios: La gestión de leads se hace de forma muy cómoda y rápida. Es un CRM muy personalizable y adaptativo a un muy buen precio.

Puntos a favor:

Es un CRM con muchas integraciones y aun precio muy reducido en comparación con sus rivales. Es fácil de utilizar y configurar. Incluye Bots automáticos y conexiones con muchas herramientas y plataformas de captación de leads. Las limitaciones por volumen también son bastante más amplias que otras plataformas y es algo a tener muy en cuenta.

Puntos en contra:

El servicio técnico no es todo lo rápido y resolutivo que debería y las integraciones personalizadas están muy limitadas por la API.

Aprendes a usarlo rápido, pero falla mcuho

Comentarios: Necesito un CRM que me permita atenteder clientes de wsp, inst y FB, que me permita crear bots para hacer seguimiento pre y post venta, lo hemos logrado, pero con muchos problemas reportados y muchos no solucionados. Por ejemplo si quiero que un bot el dia de cumpleaños felicite a un cliente, NO SE PUEDE CON amoCRM, se debe hacer manual el envío del mensaje. Otra cosa, en dias pasados reporte fallas de que no podía ingresar a mi licencia y me dijeron "ahhhhh es que se cayó el servidor de LATAM"

Puntos a favor:

Lo intuitivo que es. Pude configurar los bots por mi mismo, de hecho algunas deficiencias las solucioné por mi mismo programando los bots. Pero he tenido algunos problemas con elementos de los bots, por ejemplo, hay una condición que me dijeron "puede ponerle a que revise infinitas opciones..." y NO sirvió, el si deja colocar tooooodas las que quieras, pero llega un momento en donde se rompe y deja de funcionar.

Puntos en contra:

Hay muchas fallas y muchas veces reportamos caídas de su plataforma. Hay muchas necesidades no cumplidas por los bots, por su forma de activación; cuando se reportan los errores, algunos asesores dicen que así fue diseñado y que yo debo buscar solucionarlo con un partner de ellos, es decir pagar más. Algunas veces no se envian la imagenes, algunos bots no se activan, se activan doble, hay algunas funciones que se supone que hace algo y resulta que no lo hace, los mismos asesores no saben explicar algunas fueatures, en fin NO CREO QUE NOS QUEDEMOS CON ESTE CRM, es una lástima porque si es muy intuitivo. Vale resaltar que de los 6 meses de licencia que compré en octubre 2021, solo llevamos 1 y en verdad espero mejoren, porque su facilidad de uso es mejor que freshworks por ejemplo, pero su inestabilidad y sus multiples problemas nos hacen querer pasarnos a otro crm.

Simplemente una solución comoleta, adaptable y robusta.

Comentarios: Es una herramienta muy completa para ventas, gestion de cobros y atención al cliente, por medio de los bosts logramos canalizar cada conversación al area que corresponde y estas siempre son atendidas por la persona que corresponde, ademas con el uso de etiquetas para segmentar y el uso de plantillas, logramos mantener una comunicación ágil y oportuna.

Puntos a favor:

El crear bots que son capaces de resolver, canalizar o atender casi cualquier situación que se presente a los clientes, ademas estos trabajan las 24 horas del día, ventas automatizadas, atención automatizada, clientes atendidos en tiempo y forma, todo se traduce a satisfacción por parte de nuestros clientes.

Puntos en contra:

Que no se puede enviar un comunicado masivo por medio de los contactos, sino que deben ser leads para poder hacerlo.

Excelentes Características PERO NO FUNCIONAN!

Comentarios: Al principio fue buena, pero desde que empezó a presentar las fallas es inutilizable

Puntos a favor:

Tiene muy buenas caracterisitcas, bots, envío de mensajes masivos, facil de integrar, el precio...

Puntos en contra:

NO FUNCIONA ninguna característica, por momentos todo va bien pero cada pocos días la plataforma se daña y no me puedo comunicar con mis clientes, la respuesta del CRM es "estamos trabajando en ello" pero pueden pasar meses y siempre le van a decir "estamos trabajando en ello"Es un CRM que NO me permite comunicarme con mis clientes.

La más completa en CMR

Comentarios: Nos a dejado fascinado con el manejo especial de crear todo en un solo software completo de ventas útiles para creación de nuestro país.

Puntos a favor:

Lo veraz y completa en desarrollo de estar cerca del cliente y brindar la seguridad perfecto de nuestro equipo.

Puntos en contra:

La capacidad de almacenamiento debería de estar con más amplitud.

Atención al cliente lamnetable

Comentarios: Super emocionado con las fuñones que tiene, decepcionado con la atención postventa.

Puntos a favor:

La cantidad de funciones que tiene y la facil integración con whatsapp

Puntos en contra:

LA terrible atención que ofrecen. Mucha lentitud de respuesta 5 días intentnado qeu me solucienen algo que debería ser sencillo. Soy usuario avanzado de este tipo de productos.Van pasando de uno a otros y sin da soluciones, no se preocupan de hacer un followup del problema. El producto, muy bueno, la atención terrible

Dr. Edgardo Saavedra Cirujano Panama

Comentarios: Buena. Tengo toda esperanza de lograr crear un boot adecuados para mis pacientes y así no perder más tiempo en dar respuesta en diferentes plataformas y así aumentar la satisfacción de mis pacientes por mis servicios

Puntos a favor:

Poder centralizar todas lasConsultas que se me hacen de mis servicios quirúrgicos, de diferentes redes, en un solo punto a tiempo y automáticamente darles respuesta por medio del chat bot. Y redirigirlos finalmente a una consulta clínica / reunión y así terminar en cirugía.

Puntos en contra:

No me gustan los colores de la interface, debería poder escoger plantillas. Y el APP no es fácil de usar.

La peor experiencia que tuve con un sistema

Comentarios: De las peores experiencias que he tenido con un sistema, luego de definirme por ellos no tuve más que malas noticias, errores, problemas, etc. Debut y despedida. Intenté varios días por varios medios contactarme con ellos, y nunca hubo una solución real a las inquietudes, básicamente nunca lo pudimos usar al 100%

Puntos a favor:

El sistema parece resolver muchas problemáticas diarias, que optimizan tiempos y esfuerzos, el problema es que no funciona

Puntos en contra:

El soporte es un desastre, rozando la falta de respeto.

Nos encanta Kommo!!

Puntos a favor:

Me encanta que podemos automatizar conversaciones con nuestros leads a partir de bots que hacer el proceso muchísimo más sencillo!

Puntos en contra:

A veces el boy manda un mismo mensaje muchas veces

Reseña amoCMR

Puntos a favor:

La facilidad para interactuar con la aplicación

Puntos en contra:

Que falta algunas integraciones, pero las que tiene me han servidor mucho

Great features and nice customer service at a fair price

Comentarios: Price is reasonable for all feature in get and customer service is exceptional.

Puntos a favor:

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Puntos en contra:

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

amoCRM the CRM of the networks and whatsapps

Comentarios: The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.

Puntos a favor:

With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

Puntos en contra:

Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.

Customer support useless

Puntos a favor:

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well.

Puntos en contra:

Customer support useless. Every time you chat with new person who know nothing about your problem.

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Comentarios: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Puntos a favor:

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Puntos en contra:

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Excel vs amoCRM

Comentarios: Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Good CRM for Mid-size companies

Comentarios: We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Puntos a favor:

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Puntos en contra:

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:

Puntos a favor:

They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients

Puntos en contra:

I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.

AmoCRM is outstanding

Comentarios: This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

Puntos a favor:

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Puntos en contra:

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

amoCRM the best system for sales

Comentarios: I work in sales for 20 years, at different times work with clients was organized differently - these were tables
in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave
with this magnificent system for conducting customers and sales accounting.
Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system
it is impossible to miss the problem in the transaction, or to lose the attention of the client.
At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics
on sales of my company from anywhere in the world where there is Internet because of using cloud technologies!
I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales!

amoCRM - optimal solution for a dynamic business

Comentarios: amoCRM seems to be an optimal solution for a dynamic business – as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Puntos a favor:

Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Puntos en contra:

Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation.

It Is For You

Comentarios: I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Puntos a favor:

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Puntos en contra:

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Convenient linking of deals to contacts

Puntos a favor:

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Puntos en contra:

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

amoCRM - the system aimed at obtaining the result

Puntos a favor:

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Puntos en contra:

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Functional customer base accounting system

Puntos a favor:

In our company, we use the amoCRM system to account for the customer base and sales department transactions. The platform allows you to create sales funnels for reports and increase profits. There is full integration with mobile devices.

Puntos en contra:

The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources. The second is a function to predict the number of sales.

Functional Sales Management System

Puntos a favor:

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Puntos en contra:

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.