Opiniones de Setmore

Digital House

Puntos a favor:

Facilidad de uso tanto para nosotros como cliente, como para quienes hacen sus reservas

Puntos en contra:

el setup a veces es complicado, no resulta tan intuitivo

Setmore ha simplificado mi vida

Comentarios: ¡Me encanta! Lo amo.
El servicio al cliente es excelente, profesional y rápido.

Puntos a favor:

Es súper fácil de utilizar y puedes modificar los servicios, horarios, tarifas, todo, cuando lo desees o necesites. Es súper friendly trabajar con él.

Puntos en contra:

Quizás el cambio de hora en el calendario porque en Puerto Rico, no cambia; pero llamé y me atendieron rápido, resolvieron inmediatamente y quedé súper satisfecha.

Fotógrafo Cubano

Comentarios: Problemas con el calendario.

Puntos a favor:

Puedo tener todo mi equipo junto, usar mi pagina de facebook directamente en la plataforma.

Puntos en contra:

más información en youtube. y en español

Buen producto

Puntos a favor:

Excelente asistencia, se pueden manejar varios calendarios

Puntos en contra:

El costo es elevado para mi en este momento

Setmore for Business

Comentarios: I've been able to generate my return of investment within the first month and not just that be able to give value to clients in documentation and also frequent meetings.

Puntos a favor:

It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.

Puntos en contra:

I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.

Fantastic app for scheduling and appointments

Comentarios: Fantastic - highly recommend, especially for the 24/7 customer service

Puntos a favor:

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Puntos en contra:

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

Great diary booking platform

Puntos a favor:

Simple & easy to use, great features & value, much preferable over similar options like calendly

Puntos en contra:

Happy with everything & been using it continuously for over 3 years

A good, easy to use program, well-priced, but with a lot of unusual glitches

Comentarios: We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature. The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Puntos a favor:

Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Puntos en contra:

Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Optimize Your Calendar Management: An In-Depth Analysis of Setmore

Comentarios: I had the chance to use Setmore for scheduling and meeting management while working as an intern at the university's pharmaceutical research and development division. The software turned out to be a useful tool for planning and monitoring various research-related tasks. With its simple interface, I was able to quickly schedule meetings with study participants, collaborators, and supervisors, resulting in efficient time management. The automatic reminders reduced no-shows and enhanced communication in general. All appointments were kept up to date across all devices thanks to Setmore's smooth interaction with well-known calendaring services. Overall, Setmore dramatically improved our appointment management procedures, increasing output and fostering effective departmental collaboration.

Puntos a favor:

A number of benefits are available with Setmore for effective appointment management. Businesses may simply schedule and track appointments using its user-friendly interface, which lowers the possibility of multiple bookings and scheduling problems. Businesses may customize their scheduling procedure and simply link it with their website thanks to the software's adaptable booking page. In addition, Setmore offers automated reminders and notifications to decrease no-shows, and its extensive reporting and analytics capabilities provide insightful data on the efficiency of businesses. Setmore guarantees flexibility and accessibility for both clients and clients' businesses with its mobile app and connectivity with well-known calendar services.

Puntos en contra:

Although Setmore has many advantages, there are also some disadvantages to take into account. One drawback is the absence of sophisticated customization possibilities, which might not be suitable for companies with intricate scheduling needs. Additionally, some users have mentioned that the software occasionally has bugs or speed problems. Despite the fact that these flaws are not serious and have little effect on Setmore's overall functionality, fixing them would improve both the software's usability and dependability.

Setmore: Manage your appointments with ease.

Comentarios: I had the chance to work with Setmore as an intern in my university's IT department, and I was pleased by its feature set and simplicity of use. Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure. It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch.

Puntos a favor:

Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it.

Puntos en contra:

The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away.

Excellent appointment maker

Comentarios: Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Puntos a favor:

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Puntos en contra:

I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

Good Product, but Indians cannot take payments

Comentarios: It is great for scheduling.

Puntos a favor:

Very easy to use and lots of options to create workshops as well as appointments.

Puntos en contra:

The email sent to the customer can only be customised for ALL emails. So whether or not they sign up for a workshop or an individual session, they receive the same instructions, which makes this hard. Also if you want to recieve payments, you have to subscribe and that is super expensive, and also if you're an Indian, receiving payments from Indians is not an option unless they use credit cards only (since you can use stripe).

Easy to use, lots of integrations available

Comentarios: I have loved setmore enough that I have recommended and even set it up for others

Puntos a favor:

I tried multiple schedulers before deciding on Setmore for my podcast interview scheduling. There is a free version that is highly functional and does everything I need. When helping someone else build their business, I was able to use Setmore to integrate with their systems as well. The paid version is worth the price for the extras gained, such as additional payment integrations and sms appointment reminders.

Puntos en contra:

Some areas may be improved by more customization options, but I’m pretty happy with what is already possible

Setmore Review

Comentarios: Helped me create a clinic appointment schedule

Puntos a favor:

Setmore is User-friendly, easy to do scheduling flexibility, appointment reminders and online booking

Puntos en contra:

setmore has a Limited customization and some premium features require payment

Almost met all my needs

Comentarios: Overall, with as much as I like it, the inability to book multiple services with one buffer time is a deal breaker for me and I'm probably going to have to go with another software.

Puntos a favor:

I like that the software integrates Square for CC processing, which I have already been using for years. I like that it is easy to set up. I like that you can add a buffer to the services, that really helps with the new cleaning requirements due to Covid.

Puntos en contra:

I am disappointed that I am unable to book multiple services from my end of the software. This is huge for me as I rebook my clients at the end of every appointment. If I had to rely on my clients to rebook themselves in a timely manner they would forget and my schedule would be disrupted. Not being able to do this affects my business income, which is a huge problem. Other minor concerns are, 1) color coding of services, when a service is added to a category, it should automatically take on that categories color, not a random one. 2) it would be nice if there were a deposit option on booking instead of just full payment, it should have a percentage of service total option, 3) I can't see all schedules for the day side by side 4) I also wish there was an option to have memberships available

Excellent value, reliable online booking system

Comentarios: I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business. Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks.

Puntos a favor:

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Puntos en contra:

Two complaints: 1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing. 2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Why I still use Setmore

Comentarios: So far very satisfied with constant improvements in Setmore.

Puntos a favor:

Very easy to manage, great customer support, clear and simple interface.

Puntos en contra:

Lots of bugs over time while booking an appointment or especially when changing currenty booked appointment. Many times customers are overbooking each other, even when it is not allowed in the settings. For an example, two customers have probably booked from computer at the exact same time. So one of them gets the appointment created email and the other does not. But for the first timers it is very confusing so they both come at the same time it was available. I suggest implementing a small time frame the booking has to be made, so when a customer clicks on the preferred time he/she is the only one accessible for that appointment in this small time frame, lets say 2 min. Other thing which would be beneficial for the users would be so called "Customer view". Simple push of the button in the booking calendar view for the administrator that would hide currently booked customer names, so when Client is in the office he/she can choose another available time without seeing other customers names and info. So to say discreet view for customer eyes.

Day Spa Booking software

Comentarios: Good, but could be better.

Puntos a favor:

Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online. Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes. Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs. Keeps an ongoing data base of all clients year to year. So you data base just gets larger. Not difficult for staff to learn to use for booking appointments.

Puntos en contra:

Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake. Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients. Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa. Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.

LOVE Setmore..but

Comentarios: I have tried other's and have come back to Ashmore!!

Puntos a favor:

The ease. Not too many p ages to flip through. We sto p ped using setmore and paid for more expensive ones... only because doesnt quite cover our needs. But i came back to setmore when weighing up pro & cons

Puntos en contra:

I ideally need more photo space. And to be able to view photo bigger. I would also like better reporting. We have now got square so I'll see i f that makes reporting better. Also staff get to access client info, it would be good if they just saw their schedule ,& not able to change it and not see $ .

GREAT product, GREAT customer support

Comentarios: While at times very frustrated with glitches, customer support resolves quickly. Super friendly and will do all they can to fix your issues. This software has made my life a lot easier. I have gotten many messages and phone calls from other booking software companies but given the good experience with the software and GREAT customer support, I'm not going anywhere unless it becomes expensive!

Puntos a favor:

I like everything from the blue color to convenience. This software enables my clients to schedule their appointments at their own convenience and eliminates the need for someone at the front desk. You can also keep track of income and view daily, weekly and monthly. Hoping they add yearly soon! GREAT customer support 24/7 and always someone on chat. Chat is like texting so you can respond at your convenience, in between clients, etc.

Puntos en contra:

Glitches! Most times things run very smoothly but there are times when there are many glitches. This can really throw things off however, customer support is amazing so things are usually fixed quickly.

Some suggestions for improvement

Comentarios: Honestly, love it, made our work so much easier. Sometimes I personally have between 10 and 15 meetings a day, and this way it is easy to follow who I have spoken to, whether it be my partner or a new client.

Puntos a favor:

It is simple to use, all can be done in two clicks, and our users had only positive feedback about it.

Puntos en contra:

Well there is pretty much nothing, but the integrations you offer for premium users. Namely, it would be better to tie Zoom Accounts to Staff members and not to the whole Company. Example: We have lets say 18 slots per Staff Member, which means users can double book as we each use our own Skype account. Now, we would like to switch to zoom as you offer integration but with all this my users cannot double book, as it is not possible to hold two meetings on the same Zoom account simultaneously.

fetching grooms review of setmore

Comentarios: Setmore has been the main tool of record keeping for my business since i opened. I rely on it heavily. It has helped with lessening phone call duties by the online booking option, easy and fast SMS reminders for all clients, data entry is stored safe and secure for each individual client and visable with a few simple clicks of buttons and also has given me a professional looking receipt for my customers who have requested it.
I am very happy with the product.

Puntos a favor:

Setmore has been fantastic since i started using it 2 years ago. Its very basic which makes it super easy to use and to teach new employees to use. Theres not many areas you can make mistakes like overbooking or incorrect data entry so its very safe, when less thing to worry about as a small business owner.

Puntos en contra:

The only things i could see improvement on is when you add extras to a customers bill it doesnt add it to the overall revenue, and same with giving discounts too. When you apply discounts to a customers bill it changes the prices for the receipt but for the total revenue it remains the non-discounted price. Id also love to have an option for the calendar weekly & daily view to have an 'all staff' option so that you can see all bookings for every staff member rather than having to change between staff constantly.

Excellent Product

Puntos a favor:

Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Puntos en contra:

They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature. IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.

Brilliant app without having to buy the premium version

Comentarios: Setmore is a brilliant booking system, it's one of the few free versions that I have used which offers many features without having to upgrade. The customer support is excellent.

Puntos a favor:

You can access your diary from any device. Clients can make their own bookings. It sends confirmation of bookings. Saves all of the client info & history.

Puntos en contra:

You can't create multiple service bookings for a client unless the client books from our bookings page. You can't create a buffer time per booking instead of per service, this can accumulate when booking multiple services. The app often doesn't show all the bookings that have been made. The online version has a tab that says today on the calander but when you change the date it doesn't change from today to 'Tuesday' for example. You can't type to search for a service when using the online version but you can on the app. If we decide to open on a certain day during peak season we can't just book that specific day without allowing bookings when we have time off or changing our business hours. We can't book time off for multiple staff members at once, it needs to be done individually.

Great tool to bring organization to a complex business and diverse team

Comentarios: We have all easily adapted to use of Setmore. Staff loves the ability to schedule appointments remotely on their cell phones. We are also able to book appointments for one another, and get updates as appointments are set. We love that the app offers a layout that makes it easy to see the day's schedule for all team members at a glance.

Puntos a favor:

We implemented Setmore as a way to track our open projects and keep track of client appointments. We use Setmore to communicate appointment times to clients and to inform each other of our out-of-office appointments, as well as to forecast our weekly business opportunities.

Puntos en contra:

It would be great if clients could reply to the appointment reminders and the responses were directed to the team member with whom the appointment was set instead of to the general mailbox. We have misssed some client communications due to this setting / feature.