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Sobre Setmore

Permite que tu negocio crezca con esta solución de programación de citas gratuita que funciona en la web, equipos de escritorio, Android e iOS.

Descubre más sobre Setmore

Puntos a favor:

The price is great and there is no fuss if you want to switch back to a free version.

Puntos en contra:

There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating.

Valoraciones de Setmore

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,7
Funcionalidades
4,3
Relación calidad-precio
4,7

Probabilidad de recomendación

9,0/10

Setmore tiene una valoración global de 4,6 estrellas sobre 5 según las 953 opiniones de usuarios de Capterra.

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Filtrar opiniones (953)

Brett
Brett
CEO, Life Coach & Business Coach
Usuario de Linkedin verificado
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A perfect fit!

5,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Maria Eugenia
Coordinadora de Producción en Argentina
Aprendizaje en línea, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Digital House

4,0 hace 4 años

Puntos a favor:

Facilidad de uso tanto para nosotros como cliente, como para quienes hacen sus reservas

Puntos en contra:

el setup a veces es complicado, no resulta tan intuitivo

Dr. Nelissa
Career and College Counselor en Puerto Rico
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Setmore ha simplificado mi vida

5,0 hace 4 años

Comentarios: ¡Me encanta! Lo amo.
El servicio al cliente es excelente, profesional y rápido.

Puntos a favor:

Es súper fácil de utilizar y puedes modificar los servicios, horarios, tarifas, todo, cuando lo desees o necesites. Es súper friendly trabajar con él.

Puntos en contra:

Quizás el cambio de hora en el calendario porque en Puerto Rico, no cambia; pero llamé y me atendieron rápido, resolvieron inmediatamente y quedé súper satisfecha.

Respuesta de Setmore

hace 4 años

Hi there, Thank you so much for your review! Delighted to hear that Setmore is helping your business and the software is easy to use. Team Setmore is here to help 24/7, feel free to reach out at any time. Julia, Team Setmore

Tedd
Fotógrafo en Cuba
Fotografía, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Fotógrafo Cubano

5,0 hace 4 años

Comentarios: Problemas con el calendario.

Puntos a favor:

Puedo tener todo mi equipo junto, usar mi pagina de facebook directamente en la plataforma.

Puntos en contra:

más información en youtube. y en español

Wendy
Psicologa en México
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Buen producto

5,0 hace 4 años

Puntos a favor:

Excelente asistencia, se pueden manejar varios calendarios

Puntos en contra:

El costo es elevado para mi en este momento

Jared
Jared
CMO en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Setmore for Business

5,0 hace 2 años

Comentarios: I've been able to generate my return of investment within the first month and not just that be able to give value to clients in documentation and also frequent meetings.

Puntos a favor:

It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.

Puntos en contra:

I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.

Respuesta de Setmore

hace 2 años

Hi Jared, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use for your social media platforms and that customers can book from those platforms. It's great that you think Setmore offers simplicity and doesn't need a high level of tech experience to use. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the team. Julia, Community Team

Sarah
Sarah
System Engineer en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

I love that Setmore is so simple to use

4,0 hace 2 años

Comentarios: Setting up Setmore couldn't be easier because to its user-friendly UI. Client self-booking, automated appointments, and prompt customer service are three of my favorite aspects. For extra features, you can pay an additional fee or subscribe to a premium subscription.

Puntos a favor:

My favorite thing about Setmore is how easy it is to use, yet filled with all the information I need to book the right appointments and services every time. Within the first month, I was able to create my return on investment and provide value to my clients via documentation and regular meetings.

Puntos en contra:

Setmore's sole flaw is that it can occasionally crash. Occasionally, things don't save correctly and updates don't appear until hours later when you reenter the application. Setmore's only genuine flaws are these little hiccups in the system.

Respuesta de Setmore

hace 2 años

Hi there Sarah, Thank you for taking the time to leave us a review! Thrilled to hear that you think Setmore is simple to use, terrific and affordable to help manage your business. It's great that you like the social media integrations, client self-booking, automated appointments, and prompt customer service. If you require any assistance, do not hesitate to reach out to our 24/7 team via the live chat in the app or at help@setmore.com. Happy Scheduling! Julia, Community Team

Sarah
Sarah
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: GetApp

A good, easy to use program, well-priced, but with a lot of unusual glitches

3,0 hace 8 años

Comentarios: We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Puntos a favor:

Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Puntos en contra:

Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Annabelle
Annabelle
Director en RU
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: GetApp

Fantastic app for scheduling and appointments

5,0 el año pasado

Comentarios: Fantastic - highly recommend, especially for the 24/7 customer service

Puntos a favor:

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Puntos en contra:

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

Respuesta de Setmore

el año pasado

Hi Annabelle, Thank you for taking the time to provide such a lengthy review. Firstly, it's wonderful that you think the app has helped transform your business, you appreciate the 24/7 customer support, and the 2-way google calendar sync functionality. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers for consideration. Julia, Community Team

Mindy
Mindy
Owner en Canadá
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión
Fuente: GetApp

Alternativas consideradas previamente:

Upset that I must cancel Setmore because my clients can't buy memberships/packages.

5,0 hace 2 años

Comentarios: I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.

Puntos a favor:

Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.

Puntos en contra:

I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.

Respuesta de Setmore

hace 2 años

Hi Mindy, Thank you for taking the time to review Setmore and providing us with feedback. We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature. We hope we will be able to welcome you back to Setmore in the future. Julia, Community Team

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Even the free account works perfectly.

5,0 hace 4 años

Comentarios: The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!

Puntos a favor:

1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

Puntos en contra:

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?

Gidon
Gidon
CEO en Israel
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Excellent appointment maker

5,0 hace 4 años

Comentarios: Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Puntos a favor:

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Puntos en contra:

I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

Keri
Keri
Systems manager en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Easy to use, lots of integrations available

5,0 hace 2 años

Comentarios: I have loved setmore enough that I have recommended and even set it up for others

Puntos a favor:

I tried multiple schedulers before deciding on Setmore for my podcast interview scheduling. There is a free version that is highly functional and does everything I need. When helping someone else build their business, I was able to use Setmore to integrate with their systems as well. The paid version is worth the price for the extras gained, such as additional payment integrations and sms appointment reminders.

Puntos en contra:

Some areas may be improved by more customization options, but I’m pretty happy with what is already possible

Respuesta de Setmore

hace 2 años

Hi Keri, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use and appreciate all the integrations we offer. It's great that after trialing different schedulers, you chose Setmore Free as it has everything you need. We'll pass on your comments to the team. Julia, Community Team

Holly
Holly
REALTOR® Designated Managing Broker en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

So far, so good!

5,0 hace 4 años

Comentarios: So far so good. I reached out to support Via the chat feature and they were very helpful.

Puntos a favor:

It’s easy to set up and get started. I tried others for a minute and never finished

Puntos en contra:

Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.

Stephanie
Therapist en EE. UU.
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Setmore was a sleek, cool and easy way of scheduling appointments for clients

4,0 hace 2 meses Nuevo

Comentarios: Loved it and would use it again in the future if the need arises.

Puntos a favor:

Easy to use and setup, features were convenient and helpful.

Puntos en contra:

It's been a while since I used it, but at the time a place to write some notes would have been helpful. Also merchant fees could be lower.

Ben
General Manager en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Setmore helped us navigate Covid beautifully

4,0 hace 2 años

Puntos a favor:

During the pandemic, we were able to quickly add Setmore's features to our website to allow customers to rent specific blocks of time in our taproom for their group, which gave us a chance to double our foot traffic during a time when everyone was shut down. Providing a simple interface and clean process for finding what's needed was essential in maximizing a unique opportunity during a busy & complex time for everyone.

Puntos en contra:

We really wanted to be able to allow customers to purchase gift cards or gift a block of time (reservation) to friends, as we had some really great feedback from our customers and our return numbers were phenomenal. Having the option to send a "gift card" for a pre-paid block of time or appointment would have been a real game changer for us.

Respuesta de Setmore

hace 2 años

Hi Ben, Thank you for taking the time to leave us a review! Thrilled to hear that Setmore helped you during the pandemic by providing a safe, clean environment. We appreciate all feedback as it helps us improve our service. We'll make sure to pass on the gift card option to our developers. In the meantime, you can add a discount to specific appointments: https://support.setmore.com/en/articles/491040-discounts-receipts-and-refunds If you have any further questions, do not hesitate to reach out via the live chat in your app or via email at help@setmore.com. Julia, Community Team

Nadine
Owner en Australia
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Setless

3,0 hace 5 años

Comentarios: Not very helpful at all, the technician cut and pasted some script that seemed vaguely close to the question I asked and just kept sending it repeatedly, each time I reworded the question.

Puntos a favor:

I think it was designed with a yoga studio or hair salon in mind, so adapting it to studio hire has been challenging, but it mostly does what we need it to do.

Puntos en contra:

For the monthly cost of it, It doesn't have a completely seamless interface and mostly its not very intuitive or customisable, ie: you cannot create a hire by the hour, where your client selects the amount of hours they would like and the system automatically calculates the total hours, then adds the gst and fees and offers the totalled amount to the client to pay. Seems to me a function a lot of types of business could use.

Corinne
RMT/Owner en Canadá
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excellent value, reliable online booking system

4,0 hace 5 años

Comentarios: I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business. Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks.

Puntos a favor:

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Puntos en contra:

Two complaints: 1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing. 2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Jörgen
Physiotherapist en Estonia
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Why I still use Setmore

4,0 hace 5 años

Comentarios: So far very satisfied with constant improvements in Setmore.

Puntos a favor:

Very easy to manage, great customer support, clear and simple interface.

Puntos en contra:

Lots of bugs over time while booking an appointment or especially when changing currenty booked appointment. Many times customers are overbooking each other, even when it is not allowed in the settings. For an example, two customers have probably booked from computer at the exact same time. So one of them gets the appointment created email and the other does not. But for the first timers it is very confusing so they both come at the same time it was available. I suggest implementing a small time frame the booking has to be made, so when a customer clicks on the preferred time he/she is the only one accessible for that appointment in this small time frame, lets say 2 min. Other thing which would be beneficial for the users would be so called "Customer view". Simple push of the button in the booking calendar view for the administrator that would hide currently booked customer names, so when Client is in the office he/she can choose another available time without seeing other customers names and info. So to say discreet view for customer eyes.

Bill
Co-Owner, IT & marketing en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Day Spa Booking software

5,0 hace 5 años

Comentarios: Good, but could be better.

Puntos a favor:

Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online. Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes. Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs. Keeps an ongoing data base of all clients year to year. So you data base just gets larger. Not difficult for staff to learn to use for booking appointments.

Puntos en contra:

Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake. Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients. Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa. Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.

James
Company Director en RU
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Simplifying Appointment Scheduling with Setmore

5,0 el año pasado

Comentarios: I would recommend Setmore to other small business owners looking for an easy-to-use appointment scheduling tool. While there are some limitations to the free version, the basic features are still very useful and have helped me streamline my scheduling process.

Puntos a favor:

I have been using Setmore to schedule appointments for my small business and overall, I have found it to be a helpful tool. The platform is easy to use and has a clean, intuitive interface. I appreciate the ability to customize my booking page with my business's branding, and the automated email and text reminders have helped reduce no-shows. Additionally, the platform integrates with my Google calendar, which makes it easy to manage my schedule.

Puntos en contra:

While the basic version of Setmore is free, some of the more advanced features, such as custom booking pages and payment processing, require a paid subscription. Additionally, the platform can be a bit slow to load at times, which can be frustrating when I am trying to quickly schedule an appointment.

Respuesta de Setmore

el año pasado

Hi James, Thank you for taking the time to review Setmore! Thrilled to hear that you find Setmore easy to use, helpful and think the app offers a clean, intuitive interface. It's great that you appreciate the brandable aspects of the booking page, the automated reminders and the ability to integrate your calendar with Google. We appreciate all feedback as it helps us improve the services we offer. We'll make sure to pass your cons onto our developers for consideration. Lastly, it's wonderful that you recommend us to other small business owners. If you require any further assistance, do not hesitate to reach out to help@setmore.com. Julia, Community Team

Shay
Barber Shop Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

GREAT product, GREAT customer support

4,0 hace 5 años

Comentarios: While at times very frustrated with glitches, customer support resolves quickly. Super friendly and will do all they can to fix your issues. This software has made my life a lot easier. I have gotten many messages and phone calls from other booking software companies but given the good experience with the software and GREAT customer support, I'm not going anywhere unless it becomes expensive!

Puntos a favor:

I like everything from the blue color to convenience. This software enables my clients to schedule their appointments at their own convenience and eliminates the need for someone at the front desk. You can also keep track of income and view daily, weekly and monthly. Hoping they add yearly soon! GREAT customer support 24/7 and always someone on chat. Chat is like texting so you can respond at your convenience, in between clients, etc.

Puntos en contra:

Glitches! Most times things run very smoothly but there are times when there are many glitches. This can really throw things off however, customer support is amazing so things are usually fixed quickly.

Dragana
Executive Director en Serbia
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Some suggestions for improvement

5,0 hace 4 años

Comentarios: Honestly, love it, made our work so much easier. Sometimes I personally have between 10 and 15 meetings a day, and this way it is easy to follow who I have spoken to, whether it be my partner or a new client.

Puntos a favor:

It is simple to use, all can be done in two clicks, and our users had only positive feedback about it.

Puntos en contra:

Well there is pretty much nothing, but the integrations you offer for premium users. Namely, it would be better to tie Zoom Accounts to Staff members and not to the whole Company. Example: We have lets say 18 slots per Staff Member, which means users can double book as we each use our own Skype account. Now, we would like to switch to zoom as you offer integration but with all this my users cannot double book, as it is not possible to hold two meetings on the same Zoom account simultaneously.

renee
dog groomer en Australia
Veterinaria, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

fetching grooms review of setmore

5,0 hace 5 años

Comentarios: Setmore has been the main tool of record keeping for my business since i opened. I rely on it heavily. It has helped with lessening phone call duties by the online booking option, easy and fast SMS reminders for all clients, data entry is stored safe and secure for each individual client and visable with a few simple clicks of buttons and also has given me a professional looking receipt for my customers who have requested it.
I am very happy with the product.

Puntos a favor:

Setmore has been fantastic since i started using it 2 years ago. Its very basic which makes it super easy to use and to teach new employees to use. Theres not many areas you can make mistakes like overbooking or incorrect data entry so its very safe, when less thing to worry about as a small business owner.

Puntos en contra:

The only things i could see improvement on is when you add extras to a customers bill it doesnt add it to the overall revenue, and same with giving discounts too. When you apply discounts to a customers bill it changes the prices for the receipt but for the total revenue it remains the non-discounted price. Id also love to have an option for the calendar weekly & daily view to have an 'all staff' option so that you can see all bookings for every staff member rather than having to change between staff constantly.

Eileen
Owner en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Highly Recommend

5,0 hace 4 años

Puntos a favor:

The ability to set & send automatic notices (to us & the client) of appointments made, appointment reminders, rescheduled appointments, and cancellations is incredibly valuable for our needs. Setmore has taken customer service to another level, in a good way! The "chat" icon is the best! It's like a Setmore customer service rep is hanging out, ready to help. Whereas many company's bombard you with constant emails about everything, Setmore discreetly shares useful tips, new features, and important announcements through the tiny chat icon present on your screen. To help their clients during the COVID-19 crisis, they announced and released FREE tools for social distancing while working. Including a video conferencing tool. All FREE. It doesn't get much better than that!

Puntos en contra:

It was a little tricky confirming our booking page.

SARAH
Owner en Nueva Zelanda
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

SERENITY

5,0 hace 5 años

Comentarios: Over the years when I have had an idea to make SETMORE work alittle more taylored to my buisness I have shared this with customer support. I love how you strive to take into consideration what a client has asked for in your develop of SETMORE program which evolves all the time.

Puntos a favor:

As a business owner I have found SETMORE very easy to use when setting up my business profile and everyday use. My customers have loved being able to make an appoinmtnet 24/7. Even my clients who find technology a challenge have stated how easy and straight forward the process was to make a booking.

Puntos en contra:

The only little issue for my buiness it that I would like to be able to set up a treatment with various time durations and prices E.g Swedish Massage - Drop Down ICON for TIME & PRICE - 30 min $40 , 45 min $55 , 60 min $70 , 75 min $90 & 90 min $110. Currently I have to list this massage 5 times on SETMORE. This makes my menu list very long as I offer other styles of massage and treatments at various time periods.