Opiniones de Nextech EHR & PM

Ideal for the current specialist doctor

Puntos a favor:

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Puntos en contra:

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

EHR and PM

Comentarios: Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad

Puntos a favor:

Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees

Puntos en contra:

When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import

EHR Can be so much more efficient. Cut down on clicks, please, and stop all the scrolling.

Comentarios: I hand over as much as I can to my medical assistant. It isn't perfect, but it saves me a lot of time.

Puntos a favor:

It intersects with the scheduling software.

Puntos en contra:

It takes much longer to complete a task than is necessary. The software is rudimentary and needs a dramatic update. The clinician should not have click, scroll, click, scroll. The dictating function is poor. NT does not accept feedback for requests for greater efficiency. THe future will be AI, ChatGPT3 and 4. The time spent on EHR adds zero to the quality of patient care and is merely a tremendous time suck organized around the function of billing. Billing should be done through AI so clinicians can focus on patient care and going home at the end of the day.

User Friendly

Comentarios: I would highly recommend this system to another other medical practice

Puntos a favor:

How to navigate between the screens and easy access to other parts of the patients charts

Puntos en contra:

I am very please with this system and would recommend to any other practices

Stephenson Eye Associates Loves Nextech

Comentarios: Overall Experience has been Fantastic!

Puntos a favor:

We love the User Friendliness of this platform and the easy access help from the service technicians if they cant fix your issue they will find someone who can in a timely manner. Nextech is always up to date on the latest and greatest technologies and make sure that its clients have the access to that information as well.

Puntos en contra:

Templating for EMNS is not as user friendly to some people who arent tech savy and with every office being so different in their specific needs its sometimes hard to get a template for the office needs that fits perfectly.

9 years and running

Comentarios: They're aware of their impact and honestly try to make a user friendly product that delivers, on time.

Puntos a favor:

I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling.

Puntos en contra:

The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart.

Experienced User's Perspective - Over 9 years of use

Puntos a favor:

NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years).

Puntos en contra:

The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for.

Skyline

Puntos a favor:

Most of the processes went over easily to Nextech.

Puntos en contra:

there are a lot of reports that I should be able to run and print. The patient merge does not work for us completely. I have a laundry list of things I would like Nextech to improve on.

4 Years of Nextech PM+

Comentarios: One of the better EMRs I've had the pleasure of working with. 8.9/10

Puntos a favor:

Fairly straightforward and easy to navigate once you understand the UI.

Puntos en contra:

Autoloading previous profile/patient when attempting to speak/work with a different patient.

Why I use Nextech

Comentarios: I can see how the business if performing using all the features.

Puntos a favor:

How easy it is to get quality timely help.

Puntos en contra:

Learning curve but the features are valuable.

Excellent Patient Portal

Comentarios: Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.

Puntos a favor:

The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.

Puntos en contra:

There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.

Our office has been using Nextech Practice Management for 7 years. Customer service is excellent.

Comentarios: The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for

Puntos a favor:

Very user friendly. The customer service is excellent. They offer a number of financial reports. The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices. Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out. Totally love the PM part of Nextech

Puntos en contra:

I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long.

My Experience with Nextech.

Comentarios: Overall, Nextech has been very user friendly. Navigation is great. Always upgrading and fixing issues and new products added to make documentation more effortless. Your knowledge base staff is wonderful. Very patient and always willing and wanting to assist. Your support is exceptional!! You are able to get answers quickly and problems resolved. Attitudes of staff great! Makes my job easier.

Puntos a favor:

After having a very unhappy experience with another vendor, it is so enlightning to be associated with Nextech. Your software is very user friendly. Very easy to navigate. It is structured extremely complete for our specialty. Always coming up with new updates to make our documentation easier. I love the ease with the PM portion of Nextech. Everything from demographics to billing is structured in such a way that staff find it easy to use.

Puntos en contra:

I have seen financial summary reports that not only list each and every provider but ability to compare this year to last year on one report. On your reports each provider would have to be separate and each year would be separate making several reports.

worst Experience

Comentarios: This is not a software for Med spas, weight loss or any other practice who does not bill insurance. The customer care is the worst.
We were given the demonstration by the sales rep and during the demo he said yes to pretty much what we needed in a software like cloud software, automated, emails, online booking etc.
So, we signed the contract and then the nightmare started. No body contacted us for 3 weeks. We asked when we are going to implement, they gave us one call per week which was not enough to set the software, so we did a lot by ourselves like building all the forms. We realize this is not true cloud software as we were told during demo by the sales rep [SENSITIVE CONTENT]. you can only log in only 6 computers at a time, but we were told you can have unlimited iPad. But iPad version is very limited. We came across lot of other problems like
1. Saas cloud software
2. Not able to sign receipt
3.Slow Remote Desktop system
4.patients not able to sign forms in portal
5.iPad version missing important features like not able to update demographics info. Not safe to give iPad to patients forms as they can go in other patients’ charts.
Our company has invested serval hours in setting and learning this software. In the end it was very unfortunate waste of time and effort.
In the end we end up not finishing the implementation or using the software. We asked told them and this is not what we signed for. [SENSITIVE CONTENT] told us contract is a contract we must pay them for 3 years no matter what.

Puntos a favor:

During the demo we were told that it is a cloud software , can send automated emails and marketing etc. All most too good to be true.

Puntos en contra:

features which were told by sales rep were not present in software.

The Review

Puntos a favor:

easy to use and move around, integration with DermPro and touchmd.

Puntos en contra:

I was not here but integration was not done well which caused to use the systems incorrectly. We have a lot of clean up still to do. It can be challenging to learn all of the features and know if we are using the system in the best way possible. Directional videos of common functions and how they effects other areas would be amazing!

A mediocre software with an awfull support

Puntos a favor:

A lot of different reports available, especially for marketing purpose. But I wish the data export would be easier.

Puntos en contra:

The SMS Reminder module doesn't work. The support team doesn't answer our emails. It's impossible to know who is in charge of a problem. Our requestsare beeing forwarded from one service to another. No one takes responsiblity. We have open issues since over a year and there is no solution in sight. In the meantime, we loose a lot of Doctors'time because of no shows. We started with the basic settings and planed to buy several other modules. But we are considering other options now. My advice : hands off.

customer service quite poor.

Puntos a favor:

Decent layout

Puntos en contra:

Though we only use certain aspects of the software rarely, we either must pay the FULL support fee or agree to shut down that support of that component. If we shut down support of that component and then decide to use again in the future, we will need to REPURCHASE that compnent ---- even though we already paid the full purchased price for that component alone (EMR). If you make 10,000 emr entries annually or 100, you pay the same fee for support. This is not attractive to lower volume practices.

Super Easy System to Learn

Comentarios: I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Puntos a favor:

It has been a fairly easy system for all staff members to learn

Puntos en contra:

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

Nextech client for 15 years!

Puntos a favor:

Ease of implementation, user friendly, great tech support, and easy to add on modules. We have a busy plastic surgery practice and are very pleased with practice management features. The product support is excellent.

Puntos en contra:

Would like to be able to customize the surgical quote system more

Best Medical Software araound

Puntos a favor:

Billing is a breeze for us , we enjoy the templates as well. Love the new credit card system through nextech

Puntos en contra:

having choice besides trizetto, the e eligibilty is not that accurate

Am tied to Nextech for 10 years. Absolutely the worst product and customer service. DO NOT BUY.

Comentarios: Stay away if you value your time, money, and sanity.

Puntos a favor:

it works as scheduling, EMR, and for resource management. It meets basic minimum requirements but that's really it.

Puntos en contra:

where to start: 1. Server and expensive licensing to maintain the servers/hardware site 2. software is ridiculously expensive and yearly support doubly so 3. their feature set is weak and many don't work 4. customer support is really terrible 5. that's just the beginning

Robust Specialized Product

Puntos a favor:

Nextech is an extremely strong product with high customizability. The product has all the bells/whistles one might need for an aesthetic practice and has great practice management workflows.

Puntos en contra:

If you are not techy and/or willing to engage with your product, this may not be the best solution for you. Robust = need to put the time in to make it yours.

Review

Puntos a favor:

support and options withinm her software, also the conference is extremyl helpful too

Puntos en contra:

I would like to be able to customize more

NexTech is easy to use and navigate!!!

Puntos a favor:

I really like NexTech software for a few reasons. Being the only full time coder at a busy dermatology office I sometimes will code multiple dates of service on one date. If a claim is sent with the wrong date it will be rejected by the insurance company. NexTech will stop your claim before you can send it and ask if you're sure you want to bill on a date that the patient wasn't here. This saves time, money and headaches for not only coders, but billers. I also really like that NexTech will give you a pop up when patients are in post operative periods, so you don't forget your modifier!!

Puntos en contra:

I can't find much I dislike about this product without it coinciding with user error. The Hide zero balance bills over 3 months old check box is extremely helpful when you're searching for unapplied payments. I do wish the button would reset when moving from one patient to another because there are times when I am wracking my brain trying to figure out why a certain patient has no claims sent, then I realize the button is still checked. But this is most often due to user error, not the product itself.

Plastic Surgeon Review

Puntos a favor:

Great software for billing insurance and cosmetic claims. The software can typically be tweaked to fit your office needs.

Puntos en contra:

Some of the support staff if very helpful and knowledgeable. Although, some of them need more training. I don't want to feel like I am bothering them when I need help. We pay for support for a reason, to get support.