Opiniones de TrueCommerce EDI Solutions

Brilliant. The support team is enormously helpful, understanding, and flexible.

Comentarios: Does not applies

Puntos a favor:

It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees

Puntos en contra:

Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Always glitches

Comentarios: The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Puntos a favor:

Ease of use, the importing of hundreds of orders has saved us mega time

Puntos en contra:

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Very disorganized company

Comentarios: You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works

Puntos a favor:

Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce

Puntos en contra:

nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company

A solid, upfront, and useable solution!

Puntos a favor:

Their many E-learning videos and other resources on navigating their EDI solution.

Puntos en contra:

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

Simplified order management

Comentarios: It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

Puntos a favor:

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

Puntos en contra:

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

EDI Integration

Comentarios: We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

Puntos a favor:

I like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex

Puntos en contra:

Every customer of ours has different requirements for their EDI

REASONABLE SOLUTION/ALTERNATIVE

Comentarios: SO FAR HAS WORKED GREAT. WE SWITCHED TO THIS PRODUCT NOW ABOUT 6 MONTHS.

Puntos a favor:

EASE OF USE EASE OF SETUP COST EFFECTIVE IMPLEMENTATION DOES THE ENTIRE WORK AS PART OF YOUR ONBOARDING. PROVIDES TRAINING AND DOES ALL THE BACK END WORK

Puntos en contra:

FAIRLY NEW TO US SO AT THIS TIME VERY LITTLE TO HAVE ANY CONS. ABOUT THE ONLY THING I CAN SAY IS THERE IS A LITTLE LESS ON THE SHIP TO FOR THE LARGER CHAIN STORES SO WE ARE USING A WORK AROUND FOR THIS.

Product is good and fairly easy to use.

Comentarios: Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources.

Puntos a favor:

Easy to use after it has been setup. Fairly low maintenance after setup, as long as nothing needs to be changed

Puntos en contra:

Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service.

The Best!

Puntos a favor:

We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Puntos en contra:

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Good EDI Partners

Comentarios: Allowed us to integrate our EDI products into our ERP system with customers that require it.

Puntos a favor:

Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Puntos en contra:

Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

A winning partnership

Comentarios: We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Puntos a favor:

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Puntos en contra:

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

They make EDI Easy!

Comentarios: They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)

Puntos a favor:

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Puntos en contra:

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

Quick to take your Money, Slow to do any Work.

Comentarios: Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting. There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done. Their initial, long timelines are bad but their ability to even meet those is even worse. Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business. I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back. If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.

Puntos a favor:

When it works it does a fine job, reasonably easy to use and functional.

Puntos en contra:

The online portal can be finicky and their connection utilities are unreliable and support is hard to get.

Exceptional EDI package

Comentarios: Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

Puntos a favor:

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

Puntos en contra:

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

Navigation and Accessability

Comentarios: WE have combine multiple trading partners under on Vendor ID which has cut down on the amount of training and accessibility that is needed.

Puntos a favor:

The ease of navigation through the data is very helpful for my company. We have multiple Trading partners and sorting date is easy.

Puntos en contra:

The expense of the per kilobyte data transfer can get expensive.

TrueCommerce is an easy to setup and use product

Comentarios: The customer service tech dept is very knowledgeable and solves any issue that comes up. My only complaint is having to wait approx 20 mins to get a tech.

Puntos a favor:

The ease of setting up new trading partners. It is also very easy to setup and use with NetSuite.

Puntos en contra:

The lag time on importing 810's from NetSuite

Best EDI Solution For Our Business

Comentarios: True Commerce has been incredible for our business. They were patient with us as we transitioned business systems over to a new ERP. The integration with our new system is incredible; it takes full advantage of the capabilities of EDI.

Puntos a favor:

We decided to reevaluate out EDI systems a couple of years ago after our provider failed to meet our expectations on an integration project. We happened upon True Commerce and were not only impressed with the functionality, but also we shocked by the affordability and price!

Puntos en contra:

Their support structure is a little difficult to navigate. If you are in a trading partner implementation phase, you can't get support from one of their support agents. You have to wait to speak with an implementation specialist.

Small Company EDI

Comentarios: Very good people

Puntos a favor:

Great Support Easy of use Breath of offering with EDI partners

Puntos en contra:

Weak on WMS No Picking with scanners Historical Inventory not good.

Good Service Provider, but improvements are needed

Comentarios: Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Puntos a favor:

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Puntos en contra:

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Fast, easy and reliable EDI solution! I love it!

Comentarios: The greatest benefit to utilizing DI Central as my EDI provider is the ease of use, and their reliability. I have found the customer support team to be prompt with the response when needed!
I have never experienced any down time or missed transmissions with DI Central. They are an outstanding EDI provider!

Puntos a favor:

I love the ease of use the most about the DI Central software. We haven't experienced any down time utilizing DI Central. It is very reliable and consistent!

Puntos en contra:

Does DI Central have integration with Quick Books capabilities. That would be an asset! I would like to see more integratoin with my internal programs so that the processing of orders could be more seemless.

Overall it's a pretty good solution for businesses that do a lot of EDI transactions

Comentarios: When it works as planned it saves me a lot of time!!!!

Puntos a favor:

Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Puntos en contra:

For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Wished we had never switched EDI provider

Comentarios: From initial implementation until now, we have had one issue after another and customer service capabilities are lacking

Puntos a favor:

The TC solution is functional at a minimum

Puntos en contra:

Technology and user friendliness is outdated

Shipping orders with EDI

Comentarios: Overall we are satisfied now that the new format has been fixed.

Puntos a favor:

I like the ease of access to be able to get batches of customer orders in and out throughout the day. We take a lot of orders in a day and the ones that comes via EDI are always the easiest and fastest to get processed and shipped out for our customers.

Puntos en contra:

The new format took away some of the features that made the old EDI format work. In addition to the downtime when it was implemented hurt us a little bit as everything was getting figured out.

DiCentral works like a champ.

Comentarios: Overall DiCentral has allowed us to meet all of our EDI needs, and has allowed us to stay in good standing with our Distributors.

Puntos a favor:

I like the ease of use. We picked up DiCentral back when our IT staff was small. The software allowed us to send and receive EDI documents without having to hire an EDI specialist.

Puntos en contra:

Not much. We are able to do everything we need with DiCentral. Nothing bad to say here.

Could not ask for a Better EDI partner

Puntos a favor:

True Commerce's web based EDI platform fully integrated with our ERP and website back end NEXTERNAL. Easily handles our order volume of 200 + orders a week. We no longer spend hours entering orders it is done in a matter of minutes. New trading partners are easy to add. True Commerce and Highjump on constantly making improvements and taking this product to the next level.

Puntos en contra:

Web based transaction manager required silverlight to run. When new version is released this problem should go away.