Opiniones de CDK Global

CDK is great..If only it was more user friendly

Comentarios: CDK is great, it has many features built in one single product.

Puntos a favor:

I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.

Puntos en contra:

I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.

Elead CRM - A Strong Choice

Comentarios: I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies.

Puntos a favor:

It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly.

Puntos en contra:

Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US.

CDK / E-Leads User for 6 Years

Puntos a favor:

Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity!

Puntos en contra:

Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however.

For the money they need to do much, much better

Comentarios: Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Puntos a favor:

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Puntos en contra:

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Romeo Auto Group Review from BDC Manager

Comentarios: Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. [SENSITIVE CONTENT HIDDEN] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up.

Puntos a favor:

The easy accessibility to our customers. Multiple mining areas. Customized reports.

Puntos en contra:

Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself.

Cdk drive a full dealership solution

Comentarios: 30 plus years I have seen this product develop and just keep getting better.

Puntos a favor:

Ease of use and customizable options make this the obvious choice

Puntos en contra:

Service documents must be printed in order to archive. Would be great to save paper and print right to archive.

Large Market Share and No Innovation - Poor Service

Comentarios: They are only a means to an end. We have been on the lookout for other DMS softwares to move forward with for years now. We are only waiting for our current contract to end.

Puntos a favor:

CDK is a means to an end. We need an auto-dealer specific software and CDK just happens to be the one we signed up with 5 years ago. It helps us get what we need to done.

Puntos en contra:

There has been little to no innovation and their customer service is horrible. It's impossible to get anyone on the phone to help resolve issues and their chat/message service is horribly slow and the people they have serving you don't know the product and can't help and just end up "escalating" the matter to someone higher up than them which then could take days longer to get a response. They lock you in to multi-year contracts because they are large and hold a lot of the market share.

eLead is a essential tool for our dealer

Comentarios: ELead is an essential tool for our dealership. I've worked with many other CRM's for dealers and eLead definitely deliveries what most dealerships need as a CRM tool

Puntos a favor:

Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want

Puntos en contra:

Integration with inventory cost sometimes isn't the best

Good luck if you need support

Puntos a favor:

The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great.

Puntos en contra:

Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle...

Easy to use, lacking in support

Comentarios: Overall, eLead has helped us simplify our customer management and reporting.

Puntos a favor:

I like that it is easy to use and pretty simple in design and layout. You don't have to guess where things are, it is intuitive to navigate.

Puntos en contra:

The biggest struggle or pain point I've had with eLead is a lack of support. I feel like this is improving, but many emails to management tend to go unnoticed, or at least not replied to.

Very frustrating. Product has a lot of features, but design is awkward.

Comentarios: Offers some coordination of sales consultant and management. Tracks sales.

Puntos a favor:

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Puntos en contra:

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers. No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward. No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.

Horrible Support & Behind The Time

Comentarios: Overall, all of CDK's products are lacking innovation and ease of use. Support is also an extremely huge issue for this company and they will lose clients if they do not start changing they way they do things.

Puntos a favor:

Honestly, there is not much I like about this software. The analytics dashboard is probably the only item I do not have complaints about.

Puntos en contra:

The websites are glitchy and slow. The are not very compatible with a mobile layout, the dashboard is not easy to navigate or use to make changes, the support department is terribly slow and unhelpful and he marketing is a joke. We have been paying for display ads that lead to a broken 404 page!! When I brought it to their attention everyone I spoke with had no idea about it. This software is so behind the times and is no where near competitive with the other options, that I cannot wait until GM gives dealers more options so that I can switch.

Decent CRM but perfect

Puntos a favor:

It is an easy interface to input and manage customer database.

Puntos en contra:

Customer data entered into CRM does not always transfer across multiple forms within the CRM. It becomes frustrating while working a deal when information is not consistent and stops work flow. Constantly having to ask IT support to fix issue and it is never resolved.

TERRIBLE CUSTOMER SERVICE

Comentarios: TERRIBLE, THERE CUSTOMER SERVICE IS THE WORST. THEY DON'T CARE ABOUT ANY CLIENTS AS THEY HAVE TOO MANY AND CHARGE WAY TO MUCH FOR THERE SERVICES AND WITH THE HIGH COSTS YOU STILL GET THE WORST SERVICE. THERE ATTENTION TO THERE CUSTOMERS ABILITY TO CONDUCT BUSINESS DAILY (WHICH ALLOWS REVENUE TO PAY THERE HIGH BILLS) THE CARE IS A 0 OUT OF 100 THEY WILL NOT DO ANYTHING TO HELP AND COULD CARE LESS AOBUT YOUR ABILITY TO RUN YOUR BUSINESS DAILY. I RECOMMEND GOING ELSEWHERE AND IF WE COULD GET ALL DEALERS TO MAKE A SWITCH ( UNFORTUNATELY THEY FORCE YOU TO LOCK IN A MULIT YEAR CONTRACT) WE COULD MAKE A DIFFERENCE AND FORCE THEM TO ACUTALLY FOCUS AND CARE ABOUT THERE CLIENTS

Puntos a favor:

FAIRLY EASY TO USE, HOWEVER OTHERS ARE JUST AS EASY

Puntos en contra:

VERY DATED, NEVER SEEMS TO CHANGE WITH NEWER TIMES, SYSTEM IS SAME AS 20 YEARS AGO WITH A FEW MINOR CHANGES

Decent software just not recommended for a service center

Comentarios: The financial and dealership side is the only value that we found in this program. We are not happy with what they promised us as far as for our service department and they don’t seem interested in solving their issues anytime soon.

Puntos a favor:

I really like the financial side and tracking of the company financials within the program. They do a very good job at this software does a good job with the dealership sales side that seems to be where they spend most of their effort making it right

Puntos en contra:

This software does not have a proper scheduler that functions for a service center. This software does not have a good functionality of a service department scheduling of technicians might as well be nonexistent. This company does not do a very good job at customer service and knowledgeable staff.

Good for a small store

Puntos a favor:

Been on the car business for 3+ years and this is the first time using eLeads. I do like the fact that the customers paperwork can be print out from the system, enter the credit application, and assign tasks to other users.

Puntos en contra:

Some past customers go away after 90 days of selling the vehicle. Seeing a list of people in the showroom is not available for everyone and is complicated to look at past weeks visits. There's no option to not do anything with a task until further notice.

Great CRM

Puntos a favor:

Very easy to use and navigate. Can keep track of calls and messages in one place.

Puntos en contra:

Sometimes the CRM can lag or take longer then usual to load.

CDK Global Review

Comentarios: Aside from some support delays, CDK Global runs smoothly for all of our locations.

Puntos a favor:

After the system is up and running it is very easy to navigate and get custom reporting. Creating new and managing existing user accounts is also very easy to do.

Puntos en contra:

Sometimes it is a pain working with support as you will wait for a very long time with no responses. Also adding new functions for a user can be a pain if you don't know the exact code.

eLead does what we need it to do

Comentarios: Our main use of eLead is through our sales teams at our different stores. We also have Conversica interact with customers through eLead. The way we are using eLead works pretty well for what we recognize we need out of a CRM.

Puntos a favor:

What I like most about eLead is the support when I need something. The rep who is my Performance Manager bends over backward to do whatever he can when we need questions answered and challenges solved. Our trainer has also been very accommodating and happy to create learning accountability assessments tools with me which have had a very positive effect.

Puntos en contra:

Some areas of eLead are not very intuitive. Our support gets us what we need when this is the case and improvements happen on a regular basis that often improve the CRMs usability.

Obsolete CRM. Do not waste your time.

Comentarios: Eleads got very comfortable with their huge customer base that no enhancements have been made in years. The version they have now would be great in 2007. They are lagging behind, they know it but do not care since most dealerships do not want the hassle of switching.

Puntos a favor:

The desk log is the only good thing about this sorry CRM

Puntos en contra:

The reports are a waste of time. You will rarely get good numbers from there. I do most of the reports manually. You want to see specific numbers? Pay them 4-5k and wait 6 months for them to generate the report hoping it will pull the right info (it will not)

Eleads CRM

Comentarios: I have used Eleads for approx 5 years, between here and my previous job. The customer service has always been very good. The Rep that we have now, is excellent. She is always very responsive , helpful and very good with her follow up to any issues or concerns that I have. She also is very knowledgeable about her job and also tells me when she cannot do something that I want. If all of the Reps that I deal with were like her,my job would be alot easier and more fun to do. Thank you, Greg Friend

Puntos a favor:

It is very easy to use

Puntos en contra:

It does have some limitations

Some minor issues, but good response times from their customer service and tech support

Comentarios: This is the 3rd CRM I've worked with in the last 10 years and not the best but not the worst.

Puntos a favor:

I like that it is linked to Ford's OEM vehicle info and customer database.

Puntos en contra:

I don't feel like I have enough control over what I can see and do on it. I feel like I have to ask "permission" to customize it to work best for our particular dealership and even then, I have to get tech support to do everything for me one event at a time.

Elead1One

Comentarios: Elead has been great for creating an effective workflow and follow up method. This has been great in seeing where improvements need to be made in our processes.

Puntos a favor:

I like the ability and ease to schedule a complete follow up schedule. I also like the simplicity of viewing the customer details and notes. The support that I get from my executive is also awesome and probably the best part about working with Elead.

Puntos en contra:

My least favorite thing about Elead is not being able to access multiple pages at once. When I am going through the month's internet leads and doing follow up with every incoming customer, I have to essentially close the screen to access another report or answer a new incoming lead. I have to have two tabs open for Elead in order to efficiently do bulk follow up and work today's new tasks.

GONE DOWN HILL

Comentarios: We're going to swith to Vin Solution.

Puntos a favor:

I loved them before CDK purchased them. They have gone done hill since then. Customer support is non existant.

Puntos en contra:

I was on hold for 14 min before it finally went to message center.

Solid option, not perfect

Comentarios: We've used CDK global for 15 years. It gives our dealership a solid option with inventory, accounting, payroll, etc. I've found it to be somewhat flexible, but has it's limitations within all segments of the software. I love that it can feed to most online directories. I love the CRM option as well, but you have to pay for it.

Puntos a favor:

This program/company is obviously a long time, solid option for dealerships. Great support, easy to call and get help.

Puntos en contra:

I want all programs to work like Windows and the developers didn't do that. It does have good functionality, but still has a long way to go. I get a LOT of error messages.