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a elegir el mejor software
Sobre Bonterra Case Management
Apricot es una solución de administración de casos segura, flexible y fácil de usar para organizaciones sin ánimo de lucro de cualquier tamaño. Prueba gratis por 30 días.
I like that we can house our case management and our screening tool in one place.
I hate that I have to type in most of the info at least twice because it doesn't save from one page to the other.
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informe digital
Comentarios: me parece muy buena solución para manejo de datos en lineal y que lo podemos utilizar muchas personas a la vez en diferentes partes del mundo
Puntos a favor:
que podamos muchas personas utilizar la plataforma a la vez
Puntos en contra:
hasta el momento no he encontrado algo que no me guste de la plataforma
Alternativas consideradas previamente:
Jeremiah's Inn, Long Term Residential Treatment for Substance Use Disorder
Comentarios: Excellent. When we purchased the software there was no program that could track what we wanted in the format necessary to meet expectations of some of the new treatment protocols. This allowed us to build just what we needed when we needed it.
Puntos a favor:
The ability to build a system from scratch. At the time of purchase there were no programs that incorporated the treatment protocols and structure that we were required to adopt. Since purchase, the ability to make changes and improvements as needed and in real time has proved invaluable.
Puntos en contra:
There are some things I would like to see a little more automated.
Respuesta de Bonterra
el año pasado
Hi Dick, thank you for your thoughtful feedback. We are honored that our flexible platform has allowed Jeremiah's Inn to build the tailored system you need. Enabling your critical services is our priority. We appreciate you sharing concrete ways we can improve. Please don't hesitate to reach out with any other feedback. Your perspective is invaluable. Thank you again for putting your trust in Bonterra Case Management - we are committed to supporting your mission impact!
Alternativas consideradas previamente:
Flexible and configurable if you have the data and form design skills
Comentarios: Overall, my experience with Apricot Social Solutions has been very good - especially their support department. Having just-in-time support available via Chat has been a big part of why the system works for us.
Puntos a favor:
What I like the most about Apricot is that I can design my forms as I see fit, without writing any code.
Puntos en contra:
The features that could be improved include some aspects of reporting, as well as control over font sizes and form layouts.
Respuesta de Bonterra
el año pasado
Hi Bill, thank you for your review! We're glad to hear that our case management software's flexibility, configurability, and reliable support are serving you well. It's great that you find our form design helpful for better data control. We also appreciate your feedback on the reporting and font size features. We're always looking to improve our product, and your input is valuable. Thanks again for your review, and we're here to continue supporting your needs.
AVS Review
Comentarios: Very good. Customer Service is always available, reports are easy to run.
Puntos a favor:
Easy to use when looking up case history.
Puntos en contra:
Some area's for entries do not apply to our organization but input is mandatory in order to save a file
Alternativas consideradas previamente:
Great System for Case Management
Comentarios: I have had great success with Bonterra (Apricot) Case Management. It has kept myself and my staff organized and developed streamlined processes.
Puntos a favor:
Ability to keep everything organized and streamline of data.
Puntos en contra:
Cost seems to be rising each year significantly.
Respuesta de Bonterra
hace 2 meses
Hi Daniel, we're thrilled to hear Bonterra Case Management is helping you and your team stay organized and streamline your processes - that's exactly what we aim for! We understand your concern about rising costs, and we're always working to ensure our pricing reflects the value we provide to changemakers like you. Thank you for choosing us for your important work!
Wonderful platform for use with TKF on grants.
Comentarios: It's been very good. I really like the program over the former platform that TKF was using.
Puntos a favor:
Its very user friendly. I did not even need a step by step to figure out the user interface.
Puntos en contra:
I wish there was an option for the users to add clinics.
Respuesta de Bonterra
hace 2 meses
Eric, we're thrilled you've found Bonterra so user-friendly for your grant work with TKF! Your suggestion about adding clinics is valuable - we're always looking for ways to make our platform more flexible for dedicated professionals like you. Thanks for being part of our mission to empower social good!
Very poor customer service & technical support after implementation
Comentarios: Around 7 months into our contract with Apricot, one feature that was core to our operations - the scheduler - stopped working. Two months later, not only is that feature not working but all points of contact in customer success and support have stopped offering updates or support. We requested a credit, which they denied, saying that they are covered by the contract if something like this happens. We have been continually passed around with no single point of contact. We are now in the process of involving our attorney.What is frustrating is that we work for a grassroots nonprofit, and provide services for free to people in need. We go above and beyond for our clients, but yet we cannot get the same service in return from a for-profit organization.
Puntos a favor:
- Implementation team very thoughtful and helpful at designing workflow for our unique needs
Puntos en contra:
- Support and customer "success" team responses are not helpful
Respuesta de Bonterra
el año pasado
Hello! I first want to thank you for being an Apricot customer. We greatly appreciate your business and want to acknowledge your experience using our products. It's really terrific to hear that your implementation was successful and that we were able to help you accommodate your unique workflow needs. As far as having being dissatisfied with customer support, we're sorry to hear that we missed the mark and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Our Director of Customer Success would be happy to speak with you. Could you please send me an email or reply here so we can set up a convenient time that works for you? Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Kind regards, Kathleen
Apricot admin - nonprofit
Comentarios: Overall I really like Apricot overall as a robust online record system housing all type of client information.
Puntos a favor:
Product is relatively easy to use and to train others on as needed. What's most impactful is how customizable Apricot is and it can be adjusted to our case management needs.
Puntos en contra:
Difficult aspects of the product have included missing notification systems to let case managers know of missing info in Apricot, the many form choice fields can be make it hard sometimes for building and pulling reports, ongoing tech issues when running reports so have to talk with customer support to help out. The inability to delete files all together would help with streamlining and data cleaning too.
Forensic Interviewer
Comentarios: I like being able to navigate through it easily.
Puntos a favor:
I enjoy the ease of navigating around and finding the information I need.
Puntos en contra:
I have not found any issues that I am unable to navigate through.
Respuesta de Bonterra
hace 2 meses
Mary, we're thrilled to hear you're finding Bonterra easy to navigate in your crucial work as a Forensic Interviewer. Your ability to find information quickly is exactly what we aim for - we want to empower professionals like you to focus on making a difference, not wrestling with software.
Review of
Comentarios: Overall it is a good system but i do believe like stated above their are somethings that could be better but that goes with anything
Puntos a favor:
I like the system as a whole but their are some bug that need worked out
Puntos en contra:
I would like to see more point blank categories for some things. I would also like to see more reports offered
Efficient and friendly
Comentarios: It has been easy to navigate and makes my work day easier.
Puntos a favor:
Bonterra has an easy flow and awesome support services.
Puntos en contra:
I definetly struggled early on with timing out and remebering to save. I would love a larger save reminder!
Apricot review
Comentarios: Apricot is great because it's something I can manage myself without contracting it out to an IT support company. Keeping it in house makes it so much faster to get what I need.
Puntos a favor:
It's super easy to use. Reports can be built and pulled within minutes. Forms can be created and edited within minutes.
Puntos en contra:
Sometimes the chat feature is just not the greatest way to communicate. Having email or telephone support (not for additional cost) that's used only rarely would be a huge help. The only thing I struggle with is setting up new users. It' s just not as intuitive as the rest of the product.
Great product and easy to customize.
Comentarios: This helped us take our organization to the next level since we can now track and report data on our program.
Puntos a favor:
My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem. The customer service cost is included in the cost of the software so you don't have to decide how bad your problem is...you can reach out for help to minimize any disruption to your business. Finally, they are constantly upgrading their system which is free for the user. They ask for improvement ideas and often times implement them after which everyone receives the upgrade. I highly recommend their product!
Puntos en contra:
I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.
Respuesta de Bonterra
hace 7 años
Thank you for the great feedback! We are thrilled that you are happy and are committed to continuing to exceed your expectations. It's why we love what we do!
Very good Resident/Client management software.
Comentarios: We needed software we could use as a client tracking and reporting devise but also the amount of information is not conducive to the regular HMIS data system so Apricot answered those needs for us as we could design and input all we needed to track as those needs grew. It's flexibility and ease of use really is a blessing.
Puntos a favor:
Ease of entry, tracking of those entries and reporting on that data. Our Chief IT was able to answer all our needs, and then some, and continues to adjust the program as we have grown and moved forward. Our only issue is with the data collection from the property management companies we provide services for and their willingness to share their data!!
Puntos en contra:
Maybe it's the ease and flexibility of it, which is good and bad, the good above is also a bad because we have added and added and now, we need to pare it down as it's become b=very confusing to our new users. That's on us though not the program!
Reason to Use Apricot
Puntos a favor:
It is very user friendly, there is minimal training needed for new hires to use on a daily basis.
Puntos en contra:
Some things aren't intuitive. I wish I could select multiple services at the same time.
Respuesta de Bonterra
hace 2 años
Hi Amanda, Thanks for the review! It's exciting to hear about all the ways our software has helped your organization achieve its goals. It's so important for you to be able to pull specific reports quickly so you can make better decisions faster! We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being an Apricot customer! Keep doing awesome things :) Kathleen
Solid Product
Puntos a favor:
Flexibility and intuitiveness for users - ease of implementation
Puntos en contra:
Need IOS compatibilityReporting formats, printing optionsDouble Entry Necessary when entering new clients - needs to be addressedTechnical Support Options - it's all of nothing - need ability to have smaller increments for paid support and the ability to have one person support a business - if not then all of your support people need same level of training and please stop with the 24 hour response on email support - too long. Need to deploy more mobile solutions for tablets and smartphones - current beta is ok but needs work.
Simple, yet Powerful!
Comentarios: I Absolutely love it, Powerful enough for simple users to use, yet Flexible enough to allow the more Seasoned users to work with or around Most limitations
Puntos a favor:
Straightforward interface for those users whom Are Not skilled in database management
Puntos en contra:
Takes quite a bit of time to get Needed common-sense interface changes implemented (such as the Birthday Date flag)
Respuesta de Bonterra
hace 2 meses
Ray, thanks for your awesome review! We're excited that you find Bonterra both simple and powerful - that's exactly what we aim for. We hear you on the interface changes; we're always working to balance flexibility with simplicity, and your feedback helps us get that balance right. Keep rocking those database skills, and thanks for being part of our mission to empower every doer of good!
Functional but Expensive Software
Puntos a favor:
I like the ability to create forms and reports to meet customized business needs. I also like the robust knowledge center.
Puntos en contra:
Features seem to be rolled out without enough testing to ensure they work. The ability to create forms and reports, while initially a plus, ends up seeming like more of a negative because so many features don't quite work correctly in conjunction with each other. Additionally, when using customer support, it is quite common to receive differing, and contrary, answers to the same question.
Respuesta de Bonterra
hace 3 años
Amy, we appreciate your honesty and are sorry that this is your experience using Apricot. We'd very much like to learn more details about how forms and reports are working together or with other features. Our Director of Client Success would like to talk to you to learn more about your concerns so they can be addressed. Please respond to this message if you'd like to talk to her. Thank you.
Apricot Review
Comentarios: We seem to run into issue after issue with the system- many errors and limits with using features because they are not functioning properly. We do not get timely help with fixes and end up waiting a long time to be able to roll things out. Even things as simple as forms have been delayed months because there are errors that are not getting fixed.
Puntos a favor:
We have received great customer service from our Advanced Support Consultant. I like that we can make changes to forms and implement new processes on our own.
Puntos en contra:
It does not function nearly as well as we were told through the sales process. It seems Apricot is better suited for smaller agencies, as we have been told that many of the issues are because of the size of our system. It seems Social Solutions is more focused on growing their business rather than ensuring the product they have functions appropriately.
Kellie's Apricot Review
Puntos a favor:
The ability to customize forms and fields to capture information in the exact way it is needed for reporting.
Puntos en contra:
Record searching could be more intuitive, able to find partial or similar names, etc.
Reliable
Puntos a favor:
Apricot is easy to fairly easy to navigate, and quickly displays reports and information over time. I like how charts can be combined and reports added to prior admissions for repeat clients.
Puntos en contra:
It can be difficult at times to find a client. It can take multiple tries to type a name before it shows up in the list. You have to go back and clear the settings at times before the client's name appears. The transitioning between documents in the chart could be smoother. It takes quite a few clicks to print and get back to the list of notes. It can also be tedious to save and it's difficult to maneuver in the chart quickly.
Martina's opinion
Comentarios: The staff are easy to work with, sometimes we have had some issues for example the word "Hidden "is in the name of one of our properties and unfortunately it was "hiding" words and data.
Puntos a favor:
Easy to login and apply case notes. When logging in it saves your information, which is easy for daily users.
Puntos en contra:
cost and some of the features specifically adding the address to every client, wish there was a drop down button.
Alternativas consideradas previamente:
Solid Case Management
Puntos a favor:
The platform is robust and enables our frontline case managers to track their data and outcomes
Puntos en contra:
Time to implement was 3x longer than estimate due to complexity of organization
Flexible and Customizable
Comentarios: The Apricot team has been wonderful to work with! We have been able to build out a platform that captures our service delivery to easily report on SDOH impacts.
Puntos a favor:
I like the ability to make changes and customize forms and reports on my time; as opposed to having to wait for an Apricot employee to take on the task. The report building is so easy! I can build a new report in minutes to be able to capture or reflect data on nearly anything that a partner or funder may ask for.
Puntos en contra:
There are some areas in the software that aren't very intuitive to use, and definitely require some Apricot support to figure out.
Poor communication and overpriced for small non-profit case management.
Comentarios: We are a small non-profit that has been using Apricot Essentials for our case management needs for the past year. Initially we were satisfied with the customizable features and ability to track and organize case notes. However, as our organization grew we realized that we had software needs that Apricot didn't fill. Not only did our the renewal specialist somehow miss our appointment to try to cancel our automated renewal due to "technical difficulties" in their system, we were unsuccessful in attempting to get in touch with her before our contract automatically renewed (WITH an automated price increase) for another year. At this point we continued to attempt to back out of our contract to no avail. We were finally able to reach someone who was very helpful but ultimately unable to assist us with backing out of our contract with a software program that does not meet our needs.
Puntos a favor:
Customized features, Adequate case management
Puntos en contra:
Poor customer service experience/ Lack of communication