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Opiniones de SurveyMonkey Apply

Sobre SurveyMonkey Apply

Apply permite a las organizaciones recopilar, gestionar y revisar sin problemas las solicitudes de subvenciones y tomar decisiones de financiación mejores y rápidas.

Descubre más sobre SurveyMonkey Apply

Puntos a favor:

The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too.

Puntos en contra:

I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

Valoraciones de SurveyMonkey Apply

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,6
Funcionalidades
4,4
Relación calidad-precio
4,4

Probabilidad de recomendación

8,6/10

SurveyMonkey Apply tiene una valoración global de 4,6 estrellas sobre 5 según las 303 opiniones de usuarios de Capterra.

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Filtrar opiniones (303)

hans gabriel
independiente en Perú
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Muy util ya que te permite realizar encuestas de una manera facil y rapida

5,0 hace 2 años

Comentarios: Los problemas principales que soluciona el software es que te ayuda a realizar encuestas para los trabajos que te dejan en la universida y tambien para que las empresas puedan hacer encuestas a sus clientes de una manera muy facil

Puntos a favor:

te ayuda a realizar todo tipo de encuestas como para la universidad y empresas y lo mas importante de una manera facil incluso para las personas que no tienen conocimiento sobre como hacer una encuesta

Puntos en contra:

En lo que podrian mejorar es en el tema de los colores la pagina podria ser mas colorida ya que eso le haria que resaltara mas

Paulina
Operations Asistant en México
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

La mejor opcion para hacer encuestas y tener acceso a las respuestas de manera organizada

5,0 el año pasado

Comentarios: Muy buena. Me gusta mucho utilizarla cuando las encuestas van dirigidas a un mercado tal vez mas formal, mas serio.

Puntos a favor:

Que es realmente muy sencillo tener los datos que arrojaron las respuestas de las encuestas de manera organizada, por lo que todo es mucho mas rapido, eficiente, y visualmente facil de entender.

Puntos en contra:

Yo diria que se puede mejorar en hacer que las preguntas de los cuestionarios tengan mas opciones de formas de contestarlas para hacerlas mas dinamicas, aunque de igual manera creo que para eso hay mas aplicaciones y por lo tanto no afecta.

hans gabriel
independiente en Perú
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Muy buena encuestadora puedes utilizarlo para fines de estudio o temas comerciales y es completamente gratis,

5,0 hace 5 meses

Comentarios: Es muy buena encuestadora ya que me sirvio cuando estaba en la universidad y lo utilizaba para hacer encuestas a mis compañeros y hoy en dia lo utilizo para hacerlo a mis clientes.

Puntos a favor:

Es una encuestadora que es gratis y te sirve para hacer encuestas para temas universitarios o de trabajo.

Puntos en contra:

Me gustaria que tenga funciones como incluir videos.

christian
vendedor en Perú
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

encuestas reales

4,0 hace 6 meses

Comentarios: es una buena aplicacion solo que demora en terminar la encuesta es un poco engorroso en llegar al final y terminar la encuesta

Puntos a favor:

lo que mas me ha gustado es que las encuestas son mas directas transparentes y precisas y que demuestren las preferencias del encuestado para asi mejorar sus encuestas

Puntos en contra:

lo que menos me ha gustado es que son varias paginas de encuestas hasta terminar la encuesta demora aproximadamente 30 minutos y a mi me gustaria hacerlo en menos tiempo y cobrar mas por encuesta

Francisca Catalina
Administración en Chile
Dispositivos médicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Creacion de encuestas

5,0 hace 11 meses

Puntos a favor:

Fácil de utilizar, muchas opciones a utilizar

Puntos en contra:

Podria ser más simple, colores mas llamativos

Usuario verificado
Usuario de Linkedin verificado
Práctica de la abogacía, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Siento que pueden dar más

4,0 hace 2 años

Comentarios: Hasta ahora es amor odio

Puntos a favor:

Las respuestas son faciles de indentificar

Puntos en contra:

Es poco intuitivo, bastante caro para lo que ofrecen, no he podido recabar la información como lo he necesitado de manera gratuita, tuve que suscribirme, pero no me ofrecen mucho más.

Santi
Estudiante en Argentina
Juegos de ordenador, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

No me parece buena

3,0 hace 2 años

Puntos a favor:

Muchas de las veces eh realizado encuestas por paga y jamás fueron pagadas.

Puntos en contra:

No me gusta que siempre te envié a anuncios alternos de otras páginas.

Nadia Regina
Nadia Regina
Estudiante en Paraguay
Usuario de Linkedin verificado
Educación superior, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Efectivo y eficaz

5,0 hace 2 años

Puntos a favor:

Todo en absoluto, es una plataforma muy amigable

Puntos en contra:

No hay nada que no me guste, está bien hecho

Sue
Sue
Operations Manager en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Perfect application platform with superb Customer Service!

5,0 hace 3 años

Comentarios: SurveyMonkey Apply enables us to increase the resources efficiency with customized application workflows. The real-time reports also help us with moving away from time-consuming and manual processes. Definitely recommend SurveyMonkey Apply and be sure to ask for a product demo, especially the integration with other platforms.

Puntos a favor:

SurveyMonkey Apply makes the application process easy to use for our applicants. The review process is seamless for our internal team. The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too. Reports feature is wonderful. Customer Support is superb with fast turn around responses.

Puntos en contra:

Updating the current fields for the form could be better. We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead.

Hector
Mgr of Strategic Services en EE. UU.
Artes escénicas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

The Best Software You Didn't Know You Needed

5,0 hace 3 años

Comentarios: My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve. I hope to keep using it for many years.

Puntos a favor:

Above all, I love the customer service. All issues are resolved quickly. In addition, the software is easy to use for all users: applicants, reviewers, administrators. COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver.

Puntos en contra:

If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.). If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it. There should be a way to override the need to have a verified email.

Dawn
Manager en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great tool to use when needed a response from many

5,0 hace 4 semanas Nuevo

Puntos a favor:

It easy to deploy and set up. It makes it very simple for me to get answers from 40-60 people on the same thing in a timely manner.

Puntos en contra:

Setting up the survey is the worst part but still not difficult or time consuming

Frederick
Executive Director en EE. UU.
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!

2,0 hace 6 años

Puntos a favor:

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

Puntos en contra:

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Respuesta de Momentive

hace 6 años

Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that. We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further. We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option. Thank you again and we look forward to speaking with you.

Matthew
Pastor en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Apply for setting us up

5,0 hace 3 meses

Comentarios: While data entry took some time initially, after the start it was incredibly easy to stay up to date.

Puntos a favor:

It was easy to set up, and put all our contacts info in for quick connections.

Puntos en contra:

I haven't run into any cons for how we use it.

Beth
Program Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great service from Engineers, not so much from Sales or Management.

5,0 hace 3 años

Comentarios: The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.

Puntos a favor:

For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great.

Puntos en contra:

Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.

Gabrielle
Grants Coordinator en Australia
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Fabulous System - Time Difference causes issues

5,0 hace 3 años

Comentarios: Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best.

Puntos a favor:

I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.

Puntos en contra:

I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

Beth
Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Review

4,0 hace 3 años

Puntos a favor:

This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant.

Puntos en contra:

Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

SurveyMonkey is via way of means a long way one of the finest survey software programs around.

5,0 hace 3 años

Comentarios: SurveyMonkey The reporting could be very easy to use, read, examine, or maybe defloration to the extent you want. The response time could be very good, the survey settings and the improvement bar are convenient. Very speedy and easy to view insight.

Puntos a favor:

I have lots to mention approximately this one. I love how clean it's miles to navigate and create surveys. The present templates are brilliant and complete with issue count expertise. The branding alternatives, the special widgets, and the alternatives to feature multimedia make survey advent very simple.

Puntos en contra:

There isn't always a great deal I dislike regards to this utility SurveyMonkey, however, there's one subject matter I need to talk of that's the number of questions they ask you for an easy assessment for simply one enterprise desire they could make it shorter for the ones who've to check an enterprise.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Emerging workflow management tool for modern usage purposes

5,0 hace 3 años

Comentarios: A quick plug and play tool. No complaints.

Puntos a favor:

Simple, intuitive and provide all needed workflow tools, collaborations channel to improve productivity

Puntos en contra:

Little room for customisation or personalisation of the software to fit organizational culture or specific needs.

Tom
Digital Manager en RU
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A great system, but with significant flaws

4,0 hace 3 años

Comentarios: I've generally found the SMA team to be very responsive, but on raising the issue regarding the new reporting tool I have been very disappointed to have not heard back from our [SENSITIVE CONTENT HIDDEN] or our FR transition manager.

Puntos a favor:

SurveyMonkey Apply is a powerful application management system. It is used across our education to administer the application and review process for public grants, fellowships, and competitions. Each programme can be customised to a high degree, and automations can be built in to ease administrative burdens for repetitive tasks. The application itself meets web accessibility standards, and both our applicants and reviewers find it to be intuitive.

Puntos en contra:

Recently, the reporting and data export tools were significantly redesigned. In doing so basic capabilities were removed that has resulted in chaos for our administrators. Specifically, the Applicant and Reviewer data has been separated in a way that makes it impossible to retrieve and merge data from these different parts of the application process in a single report (as was previously possible). In practice this means that I am unable to produce a spreadsheet that combines both the application title and value of the grant requested with the average reviewer score: a fundamental and serious limitation. I reached out to the Customer Service team to query this change, and it was suggested that administrators would have to run two reports and merge them in Excel after they've been created. Unfortunately, as anyone who has run similar programmes would know, there is rarely time to undertake even this basic level of data wrangling. The system is, for our purposes, no longer fit for purposes, which is a shame as it previously functioned very well.

Brenda
allocation chairman en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ease of use

5,0 hace 6 años

Comentarios: Excellent. We transitioned this summer from fluid review to Survey Monkey. It was easy for the onboard specialist to fit all of our application process into Survey Monkey. Also we received training on the new system.

Puntos a favor:

I like the ease of use. Applicants are really responding to our system. I am assuming they are finding the process easy and quick to use. The best part of Survey Monkey is the tech support I receive. They do an excellent job of walking me through my problems and help me troubleshoot any issues that arrive.

Puntos en contra:

I don't like that I have to send separate emails from several pages or I have not figured out how to send to all. For example: I needed to send 81 emails today. One page shows 50 and then I have to go to the next page.

Respuesta de Momentive

hace 6 años

Thank you for taking the time to provide this review. It¿s great to hear that you find the solution easy to use and that applicants are responding well to the system. Your comment about sending separate emails from several pages did catch my attention. I would love to connect with you to understand the emails you are sending in more detail and explore a solution to this pain point. I will follow-up via email. Thank you again for taking the time to provide feedback and we look forward to continuing our partnership.

Cynde
Executive Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Integrating from FluidReview to SurveyMonkey Apply

5,0 hace 3 años

Comentarios: The customer service through SurveyMonkey Apply has been outstanding! Not only do the representatives walk you through the training, they also send you the instructions via email so you have access to them at any time.

Puntos a favor:

We have been with Survey Monkey for several years and we integrated over to SM Apply last year. The thing I like most about SM Apply is the ability to maintain all of our previous information on scholars and being able to build on that over time. We were able to integrate everything over from FluidReview and us being a renewable scholarship that was very important.

Puntos en contra:

The integration was not as easy as I had hoped for, however, it's a matter of retraining your thinking process in how the program works. Once I was able to work through the different processes I was able to work through it with no problem, it just took some time and patience.

Liz
Scholarship Funds Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

So glad we went with Apply!

5,0 hace 7 años

Comentarios: From the day I first met the Apply salesperson, I've been impressed with the professionalism and thoroughness of everyone on the team. Their product functions exactly as they claim, and they work closely with clients to customize each organization's platform. We use Apply for our grants and scholarship programs, and although there are similarities in our use of the platform, they were customized to best fit each time of award program. The help desk is responsive, the on-board team is accessible and explains how best to use the system that they create with your input. One of the great features of Apply is that we, the administrators, can go in and tweak the application, build reports and communicate with our applicants through the system. We've been through onboarding, one full year's cycle of scholarships and grant making, as well as an annual review and subsequent tweaks, and we're in the midst of our second round, and we couldn't be more pleased.

Puntos a favor:

Professionalism of staff, ease of use, ability to change our platform ourselves as needed, and the ability to build reports on any piece of data that we collect from our applicants. We even have happy reviewers use the system.

Amy
Grants Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Getting the Good Work Done

5,0 hace 8 años

Comentarios: If it were possible to give more than five stars for customer service, we would. We have had a positive experience with Apply from the start of our build more than two years ago through daily use by our staff, funders, and non-profit clients.

Puntos a favor:

Very intuitive, internally flexible (that is, there are typically multiple ways to access a command or list), built with the user in mind, very robust in terms of crunch times and multiple access

Puntos en contra:

Sometimes I deal with people who like a simple picture and are easily confused by different routes to the same goal, or too many alternatives. Easily dealt with by giving them a specific path to follow, but it took me a while to figure out that occasionally the system can look complex (when it really is just flexible).

Tisha
Resource and Support Center Manager en EE. UU.
Seguros, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

We have been using this product to award safety grants. We have had two cycles so far.

4,0 hace 7 años

Puntos a favor:

It's fairly intuitive from the admin side. I like how easy it is to make changes to the homepage and link to resources. I like being able to set up automatic trigger emails. Very happy there is a new version (SurveyMonkey Apply) coming out next month!! Watched the demo yesterday and it will certainly address many current issues.

Puntos en contra:

The reporting capabilities do not produce anything my superiors would like to see on a regular basis which causes a ton of manual work on my part. Also the users get frustrated with not being able to easily understand the flow of what they are to do.

Elizabeth
Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Improved our process tremendously

5,0 hace 7 años

Comentarios: We've been with Apply for two annual application cycles and are about to begin our third. We can't say enough positive things about the tool and it's capabilities. Applying, reviewing and scoring applications, and accomplishing administrative tasks (emailing applicants) on the back end is more improved and seamless than we could have hoped when we first switched to Apply from an in-house application tool. I would recommend Apply to anyone reviewing applications, whether it be a small, medium, or large organization.