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Sobre Fishbowl

Sólidas funciones de control de inventario para usuarios de QuickBooks, mayoristas, distribuidores, minoristas y fabricantes.

Descubre más sobre Fishbowl

Puntos a favor:

It makes training for accounting much easier. From a manufacturing perspective, FishBowl is a fairly powerful tool that can track inventory and assist in production planning.

Puntos en contra:

The user interface is difficult to navigate and make sense of.

Valoraciones de Fishbowl

Evaluación media

Facilidad de uso
4,1
Atención al cliente
4,2
Funcionalidades
4,1
Relación calidad-precio
4,1

Probabilidad de recomendación

7,7/10

Fishbowl tiene una valoración global de 4,1 estrellas sobre 5 según las 828 opiniones de usuarios de Capterra.

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Filtrar opiniones (828)

Almudena
Especialista comercial en España
Seguros, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gran gestor de proyectos colaborativos

4,0 hace 12 meses

Comentarios: Suficiente para pequeños fabricantes o distribuidores a un coste muy inferior a otros ERP's. Si necesitas gestionar un inventario, pedidos o compras, esto es lo que necesitas.

Puntos a favor:

Es sencillo de implantar y la curva de aprendizaje es sencilla y rápida. Posible conectarlo con otros softwares de terceros y seguimientos de empresas de transporte.

Puntos en contra:

La gestión de informes es mejorable. Aunque tienen varios informes para elegir, siento que algunos de ellos se pueden actualizar para incluir más de un producto a la vez. Por ejemplo, al buscar un producto que se vendió en un día en particular y tiene más de un tamaño del mismo producto, sería bueno poder seleccionar tantos productos como se desee en lugar de uno a la vez.

Santiago
ingenieria sistemas en Colombia
Usuario de Linkedin verificado
Hardware informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Learning with Fishbowl

4,0 hace 5 meses

Comentarios: Es un buen software me encanta que sea facil de usar y implementar.

Puntos a favor:

Es una aplicación que se le agradece lo increíblemente intuitiva que es y fácil de usar, gracias a esto agiliza bastante la implementación de este software para con los usuarios, es sencillo de usar y tiene muchas funciones interesantes.

Puntos en contra:

Podría mejorar un poco su soporte técnico

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Fishbowl para warehouse

2,0 el año pasado

Puntos a favor:

Sistema facil de usar. Funciones disponibles para escaneo de productos, envío y shipping. Generador de órdenes de pedidos e inventario

Puntos en contra:

En ocasiones muy lento. Cuando varios usuarios se loguean en la aplicación se torna muy lento o imposible de entrar

Hilary
Hilary
Sales & Marketing Coordinator en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Asset to Our Company

5,0 hace 3 años

Comentarios: They have done a wonderful job in taking care of us from learning to use it to just small mistakes here and there. The support is outstanding.

Puntos a favor:

Fishbowl is a great asset to our company. It has been wonderful in helping us manage inventory for our warehouse and tracking errors. The customer support is always amazing. [SENSITIVE CONTENT HIDDEN] our representative is one of the most helpful people. He goes above and beyond to make sure we are satisfied with the product.

Puntos en contra:

Some reports cost extra, but I understand that it takes them time to write it. The turn around is usually fast.

Respuesta de Fishbowl

hace 2 años

Thank you so much for taking the time to leave this review, Hilary. We are so glad to hear that your experience has been satisfactory for you and your company. We appreciate your business.

Angelo
Associate Product Manager en Benín
Internet, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A Comprehensive Inventory Management Tool

5,0 el año pasado

Comentarios: I have been using Fishbowl for several months now and I am very happy with the results. It's a comprehensive inventory management tool with a wide range of features and options. The user interface is intuitive and easy to use, and customer support is quick and helpful when needed. The pricing structure can be a bit complex, but overall, Fishbowl is an excellent choice for inventory management.

Puntos a favor:

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

Puntos en contra:

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

Joshua
Human Resources en EE. UU.
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good Software

4,0 hace 2 meses Nuevo

Puntos a favor:

Fishbowl is easy to use. It kept a very good inventory of all of our goods which we had in our shop.

Puntos en contra:

Fishbowl was unable to connect with shipping software, such as UPS Worldship, pirateship, etc. thisnmade for a less than enjoyable experience.

Mike
Owner en EE. UU.
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Dishonest, No Integrity

2,0 hace 4 semanas Nuevo

Puntos a favor:

My software implementation specialist was friendly.

Puntos en contra:

I wish I would have thoroughly read these reviews before making the awful decision to give fishbowl a try. I had been in the market for this type of software for a while and had a long conversation with a fishbowl sales rep who promised me that fishbowl could do exactly what I was needing. I was hesitant, because it did not seem like this was true, but he promised me they could do a "custom build" that would address my company's specific needs. Most importantly, he assured me over and over that I could get a full refund if it turned out that the software was not a fit for my company. He promised that I would be able to go through training, implementation, and use the software for a full 30 days after the end of training to decide if it was going to work out. So I spent countless hours over the next several months in the training and implementation of the product. Throughout the training, I expressed my doubts that it would work out, but I had hopes that the "custom build" would be the solution. Training concluded, implementation began, I tried my best to make this thing work for my company, but we were approaching the money-back deadline, no custom build had been provided, and I could not see any way this software would do what I needed. So I attempted to contact my sales rep multiple times via email and phone but got no response. Miraculously, four days AFTER the deadline, I was finally able to communicate with someone who informed me that my sales rep was no longer with the company and that I had missed the deadline for a refund. So let's try that custom build now and see if that'll work. So we did, and to no one's surprise, it was still useless. I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. So after a complete waste of $14,000 and about year of my time, I'm right back where I started, except poorer and older. I would STRONGLY advise thinking twice before entering into any relationship with fishbowl.

Eduard daniel
Wine seller en Rumanía
Vino y licores, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best solution for my business

5,0 hace 3 meses

Puntos a favor:

It helps me a lot on keeping my firm on the first place in the region where i live

Puntos en contra:

Sometimes it blocked but i solved the problem

Michelle
Custom Orders Dept. en EE. UU.
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A Great All Around Product For Inventory

5,0 hace 2 años

Comentarios: Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.

Puntos a favor:

Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.

Puntos en contra:

The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

Respuesta de Fishbowl

hace 2 años

Thank you so much for this review, Michelle. We appreciate you taking the time to provide your feedback. We are happy to hear that your experience has been satisfactory and will take your suggestions into consideration while we continue to make improvements.

Trevor
Director of Design and Technology en EE. UU.
Artículos deportivos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Functional but Complicated, Expensive but Unrefined, Capable but Rigid.

3,0 hace 2 años

Comentarios: Overall, the Fishbowl program is decent. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined. It is as if they only stay on the development/conceptual side of things and never test their product daily. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. Until then, It remains difficult to recommend this product to others.

Puntos a favor:

I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).

Puntos en contra:

I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Quite unfortunate. Another common issue that we face is the program's habit of freezing constantly. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO. Speaking of the POS side, their "Checkout" program is not great at all. It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. On top of that, they don't even integrate with any other POS programs or companies that work for basic retail applications, so we currently don't have an alternative.

Neal
President en EE. UU.
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sales, Point of Sales, Inventory, & Manufacturing

4,0 hace 2 años

Comentarios: It has been very positive from the beginning. Support has been great as well as my sales manager.

Puntos a favor:

Can be used in multiple locations via server. UPS integration. Accurate inventory control

Puntos en contra:

None to speak of. Every program will have it's pluses and minuses. Overall great value for the investment.

David
Sales en EE. UU.
Plásticos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Good Value and performance

4,0 hace 2 años

Comentarios: Fishbowl has been key to our organization. This is where we maintain all inventory and create sales and purchase orders.

Puntos a favor:

Controlling inventory and sales management

Puntos en contra:

Creating customized reports can be cumbersome

Jarod
Owner en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Fishbowl

4,0 hace 2 años

Puntos a favor:

Ease of use. Seem to make updates from requested ideas.

Puntos en contra:

They don't currently have an online version, only through hosted.

Cassie
VP en EE. UU.
Almacenamiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

5,0 hace 6 años

Comentarios: Being able to operate above and beyond to what we used to. We can now compete with our competitors

Puntos a favor:

I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Puntos en contra:

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes: 1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation when a customer begins buying a product. So, we have to create "quotes" on excel sheets and save them on our network folder. So it would be easier if it was all w/in FB. Or if there was a different section from pricing rules that you could make a pricing rule? If that makes sense 2) Wish we could customize reports that are staples of FB w/o paying high dollar. For ex. the packing slip should have a signature line or at least the option to include it. Or there should be options on layouts or what columns to include. Also, we've gotten feedback from customers on how they wish the item # and description where split into different columns. 3) If FB alerted a user if a sales order has been in the system for "x" amount of time. Like a dormant SO in FB 4) Be able to sort the packing slip. Ex. by Item #, customer #, item description, etc. 5) Had a UNSPSC code field. We've found that this is going to be an important code for future web sales.

Lucas
Inventory Manager en EE. UU.
Fabricación de productos eléctricos/electrónicos
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

We totally regret the purchase!

1,0 hace 7 años

Puntos a favor:

The Part & Product feature works fine. The Calendar function is good. This guy (can't say his name) was the ONLY PERSON that should not take the blame for a bad customer support. He was excellent and I am very thankful to him!

Puntos en contra:

Everything, or pretty much everything. Customer service is TERRIBLE, really, I am not exaggerating, it is the W O R S T P A I D customer service I've ever seen, looks like that they are your customer instead. Glitches, you will find MANY glitches! After 7 months using it and having issues with my inventory quantities day after day, month after month, I came across to a discrepancy in my inventory numbers that I was sure that wasn't a human error, got (miracle) on hold with their support team and what happened? "This is a glitch in your database that we can't solve, what YOU(yes, we, the customers) will have to do is to start a NEW database, from ZERO" And guess what? "Oh, by the way, you CAN'T import SO's that were already fulfilled/shipped(that means that we LOST our HISTORY of everything that we sold from the past 7 MONTHS!)" Do you think they helped me to import data to the new DB? No they did not, they simply stated that this is unlawful and they would not be helping me on the process. Plus, but not least, you CAN'T, as well, import fulfilled PO's, meaning that you also loses the history of your purchases! (like, dude, seriously?) Everything above is part of my recent issues, pretty much all that had happened around 09-01-2016 - 09-15-2016 _____________________________________________________________________________________________ Let's talk about scanning (yes we also did the mistake of purchasing the scanner and Fishbowl GO). Mind you that I am not even going to talk about the promises that were made in terms of fulfilling our needs and stuff, so you can assume that everything I am concerned about, it's just because we've spoke about it before purchasing it. Scanning(Fishbowl GO) is SIMPLE, that's the word. If you need to scan order's(doesn't a matter if it's a SO or PO) by boxes, FORGET ABOUT IT, the system will bring over the total amount of pieces/boxes that you are supposed to receive right after the first scanned bar code. What I want to say with that is that you ARE NOT ABLE to scan orders by boxes, having the sum of everything at the end, and THEN matching with the order. Police actions Pretty much everything in the system can be changed, when comes to dates, memos, SO's, PO's, etc. But Fishbowl won't hold a tracking of who has changed it, it simply won't. That's a big deal for us, and I believe for the majority as well. UOM - Conversions Be careful when setting UOM's and Conversions, this can REALLY screw up with your inventory! Training DO YOURSELF A FAVOR AND TAKE NOTES ABOUT THAT - IT'S REALLY IMPORTANT! They will usually provide you with a 12h (the basic package) support, which will be also used to train you. Along the way with Fishbowl, pieces of information were given to me in a monthly basis. Meaning that I did not have someone that would come to me, study our needs deeply and work with it. Instead, I had to "play with it(as per what they told me to do)" and find errors, problems, situations where I'd need support with, in order to get an answer. YOU MUST KNOW exactly what you need, you must let them know it, and you must BOTHER them in order to get information. They will simply careless if you have a big issue. It took me about 6 months to fully (if I really do understand it) understand the software, and it was VERY painful. I don't even remember how many times I took the blame for errors that I came to realize that weren't my fault, but fishbowl's lack of information (or misleading information). I would not be writing all that if I was even a bit happy with the purchase, my life has been a nightmare since we bought it, mind you it was 7 months ago. The software isn't that bad, Fishbowl's consultants are the problem, or it's company's culture. Do yourself another favor, look trough all the bad reviews in here, it's very easy to manipulate good reviews, but the bad ones you cant. Make sure you have everything explained, and PLEASE, use the 30 DAY MONEY BACK GUARANTEE to dig into the software, even if you have to create fake SO's and PO's to test it, even if you have to spend 8h/day during the whole month working on it, but DO IT, I assure you that it will help A LOT to really find out if that works or not for your company. I hope that you understand that this is a review of a very, very, VERY disappointed customer, and that in any situation I'd dispose myself to screw a company like that if I wasn't right. I hope you read it all and wish you better luck than what we had! :)

Dave
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice
4,5 hace 11 años

Comentarios: North Park is a 3rd Party Logistics and Contract Packaging business, specializing in light manufacturing, warehousing, and B2C shipping services. We provide each customer the service and attention only the 'big guys' get at other fulfillment houses. Our search for a new Inventory/Manufacturing software solution was prompted by our move away from a warehouse operation towards a 3rd party solution for small to medium-sized businesses, that are outgrowing their current warehousing capabilities. Prior to using Fishbowl Inventory, we used 'MS Dynamics AX' (think 'GP' on steroids). Our management team has had decades of experience using everything from BaAn and SAP to high-end custom systems, and even home-grown customized solutions. We chose Fishbowl Inventory primarily based on value, integration w/Quickbooks, and ease-of-use. We've been running for more than 3 years, currently running ver 13.2 Manufacturing, Salespoint and Mobile Warehouse. We highly recommend staying updated with the current version, as improvements and features are continually being added. Initial install and implementation took us less than a full day, including import of Customer, Item, BOM, etc. from QB. User training took a week or so for all our team to be up and running well enough to use it in live production. (Only one of us spent any time in the demo.) For the most part, Fishbowl is simple and intuitive to use. There are very few places or processes where the desired next step isn't obvious. However, we've found many useful tips & tricks that we benefit from greatly, and most would have been learned with onsite training, but we declined initially because of our extensive background with other systems. Customer support has been absolutely fantastic for us! We use the Live Chat option as first contact, and only rarely need to resort to phone calls. Despite the recorded phone tree that is standard today, Fishbowl's is about as short as it can be and still direct your call to the right group. Once there, it's always leave a message and wait for a call-back; but I've always gotten a call within 2 hours (usually less). For truly urgent needs, I've always been able to call back, get the operator and get in touch with Support that can at least identify the issue and suggest some troubleshooting I can do while awaiting Technical help. In 3 years we've only had 1 instance of down-time due to system failure and that was resolved and we were up and running in 2hrs. Biggest benefits of using Fishbowl for us are ease of implementation and use; power/reliability of the system; manufacturing capabilities (only shortcoming there is full MRP/CRP/ERP modules for planning, but for our size and complexity it does surpisingly well). The biggest shortfall of Fishbowl for us is Reporting. The nature of our business doesn't lend itself well to many of the standard informational reports (operational reports are fine). However, Fishbowl is ODBC compliant, their reporting platform is open source (similar to Crystal Reports, but a bit steeper learning curve), and if you're not comfortable with SQL there are several 3rd party options for customizing reports.

Tommy
Technical Manager en EE. UU.
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Perfect Solution for Small & Large Businesses

5,0 hace 2 años

Comentarios: We've been successfully using Fishbowl now for at least five years and it's allowed our company to process orders and control our inventory to a point where everything runs smoothly between our manufacturing team and our front of house team. Fishbowl has helped turned our "mom and pop" business into a streamlined operation with customers all over the world.

Puntos a favor:

I have used other CRM/inventory management applications over the years and Fishbowl is by far one of the most robust, all-in-one solutions for our business. It's ease of use, stability, and accessibility has helped run our business for the past several years in terms of POS operations, inventory control, and handling purchase orders.

Puntos en contra:

My only complaints are that, under the customer tab, the SAVE and DELETE buttons are next to each other. Also under the customer tab, the check balance is next to the history button (which we have to utilize constantly throughout the day). If we accidentally hit CHECK BALANCE, the process runs and holds up Fishbowl for upwards towards a minute. Since this is not something that we utilize, is there a way to possibly disable that button?

Carlos
Director of Business Intelligence en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Absolute Ripoff

1,0 hace 8 años

Comentarios: Ignore any of the positive reviews they are clearly lies placed by the company. Notice how only the negative reviews mention any specifics. If you can adopt this software to fit your business needs, you will quickly find it is not a scalable solution whatsoever. The software allows for minimal to zero customization and requires to follow every step of their preset workflows. The product is essentially an open-source, i.e. free, database packaged with a one size fits all schema and a slow and clunky front-end. They include an open-source reporting platform (iReports) and market it as having fully customizable reporting. Yet they do not support this free reporting platform and barely support getting it connected if you're patient and don't mind waiting up to a week for answers. They also sale a completely impractical mobile interface that will quickly make anyone prefer to run over to a computer before trying to navigate their handheld device software. It could NEVER be used by someone operating a forklift. This product is a complete RIPOFF targeting a great group of suckers, i.e. businesses without the financial or technical acumen to move beyond the world of QuickBooks. Before you spend $50,000 on a bad, bad, solution think about return on investment and whether your business plas to grow. Then find one of the many scalable ERP systems that can be implemented for the same price, even if it takes a little longer to get setup. Better to get by with spreadsheets for 6 months and have a real solution down the road then waste time and resources in solution that if you're lucky enough to get to work, you will outgrow in a year. THIS SOFTWARE SUCKS A !!

Puntos a favor:

The 2016 front end looks slick. There is an API, but it will cost you more to hire a progammer to figure out how to integrate with it than to just get better softwate that plays better.

Puntos en contra:

THE SUPPORT IS HIDEOUS, THE MOBILE APP IS USELESS, SALESPEOPLE ARE LIARS

Michael
President en EE. UU.
Bellas artes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Intuitive manufacturing, inventory control and distribution software.

5,0 hace 2 años

Comentarios: Overall, I am satisfied with purchasing the Fishbowl software for manufacturing bill of materials and inventory management. Have only been using for approximately one year but so far it seems much easier to use compared to the previous software that we used. We have only used the out of the box software. All other software's we use always required special programing which was always a hassle and large expense.

Puntos a favor:

The ease of set-up and use of the manufacturing process. Very intuitive and do not need to spend a lot of time training new people to use. Once we set up, new users can begin working with very little guidance.

Puntos en contra:

The training was good, but for a startup additional training time would be good after we are up and running. After the initial training I only heard from someone when they wanted to sell me something additional. No follow-up calls, emails or communication to determine if there were any additional questions or concerns. With software I always felt that good prompt support is essential. I still have issues with the QB accounting integration, and I receive zero support from FB.

Chris
Controller en Canadá
Fabricación de productos eléctricos/electrónicos
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Did not work out

1,0 hace 8 años

Puntos a favor:

Customer support is thorough when you are able to reach them. Software was very easy to understand and implement. There are a few valuable stock reports. Data module allows you to write your own SQL queries.

Puntos en contra:

1. IT issues a. Having to reset company server every Sunday. As per IT department, this is a known issue on Fishbowl’s end with no plans to fix b. Having to reset fishbowl server every day due to export failures. Again, known issue. c. The client stalls on our staff daily. Just this past week, collectively we've had to kill the application 40 times due to random lock-ups. This is not an issue on our IT department's end. d. Our quickbook's database has increased tenfold due to the amount of exports fishbowl has made over the last three years. Manuvering in Quickbook's is now a nightmare here in Canada since users are unable to compress the database anymore. 2. Internal Control a. No audit trail as it relates to changes to SKUs, POs, SOs, changes to inventory valuations b. Inability to lock down PO and SO items after they are issued c. Inability to police SKU creation. We need users to be able to create SKUs and submit to management for approval. Once approved, the SKU details are locked down. Fishbowl's user account control is VERY limited. 3. Reporting a. Poor inventory reporting – not able to view listing at a specific date. Fishbook’s workaround does not reconcile to the quickbooks ledger since the report is only a snapshot and not an actual valuation at that date. b. Not able to customize views on reports such as POs, SOs, etc. c. Inventory days aging calculation is flawed. If I move inventory to another location, it resets to zero. That is not how days in inventory is properly calculated. Fishbowl can’t calculate this measure since historical values are not stored. Same with GMROII. d. Inability to create custom reports to track measures such as inventory performance and turnover. Historical carrying cost data is not stored. 4. Poor integration with Quickbooks a. If SKUs accounts were not correctly mapped, a change must be made in both fishbowl and quickbooks after the fact. If we were able to police SKU creation properly, this would rarely be an issue. b. Live inventory valuation in Fishbowl almost never agrees with ledger and I can’t figure out why.

Yousef
Owner en EE. UU.
Envases y contenedores, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Okay, when it works. A disaster when it doesnt

3,0 hace 2 años

Puntos a favor:

When Functional, it is a good software. Order Management, fulfillment, inventory updates, accounting integrations are all great. keyword is WHEN it functions properly.

Puntos en contra:

I was on the phone with fishbowl support at least 4-5 times a month. One issue after another, and although extremely friendly, i was given either incorrect information, or sent to an inbox with no reply. I could not get order fulfillment to work, my customers wouldn't receive tracking numbers. They blamed Woocommerce, but when i switched to multiple other competitors it worked just fine. We also had a ton of shipping integration issues. Any orders that had a credit card declined wouldnt come into fishbowl either. Just super glitchy Woocommerce customers, try out orderhive, its working great for what i am doing.

Michael
Contract IT Service Provider en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Needed Database tech support for failing upgrade

4,0 hace 6 años

Comentarios: Helps the various departments of our company work together better.

Puntos a favor:

One of the team members was my point of contact for our recent issue. We started upgrade at close of business and ran into issue late in the night. The upgrade process had been test driven successfully on the new target servers prior but something in the tag data at the moment of upgrade caused a failure. We opened for business the next AM dead in the water. They were excellent in his handling of the issue and giving it the attention we needed as our business was on hold due to the issue. The DB Tech that worked on the problem was also on point in the solving of the issue.

Puntos en contra:

Only cure for bugs is full upgrade. Given that we have many custom reports it does not make it an easy option. Would like to also see support for iReport as it is bundled with your product but discontinued on it's own. Lastly, would like to see a solution that would create true "Admin" level accounts. We have in house admins that get all rights but cannot affect "Company" (and other misc) settings without using the factory "Admin" account.

Leilani
Controller en EE. UU.
Alimentación y bebidas
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

The updates are killing me

3,5 hace 7 años

Puntos a favor:

The customer support is great. It's just hard to get a hold of them when you need to speak to a live person on the phone. The people who work there are the nicest and most helpful when you do get to talk to them and they do resolve the day to day issues that pop up. ie, inventory getting stuck in committed status is a pretty quick fix, but then again, should it really happen in the first place?. Bigger problems take more time to fix, but they seem to keep working on it until its resolved. The people they have providing training are excellent. The wikis are pretty easy to access and are pretty good

Puntos en contra:

This year the updates seem to break something that's had been working. Then it takes hours with customer support to fix and get going again. The phone support team could use more staff because it does take hours to get a call back. The reports are difficult to customize, you have to know programming. There is no simple report writer function or a reports that can be customized. If you have to pick inventory from two locations for one sales order, it will create two invoices. There is no way around that in Fishbowl. The calendar is pretty basic, could use enhancements. The inventory export CSV file does not use FIFO, but average costing. So if you use FIFO or any other method other than average costing, you have to use a different report instead of getting the data in CSV format. The shipping module is frustrating and the way it is set up does not allow us to use carton count efficiently, so we have to change the packing list after it's printed. If you want Fishbowl to count the cartons for you, you have to add each carton manually. And if you do that, it will not total or summarize the number of cartons you have, it will list each one individually. So you could have a packing list that could be several pages long. The UPS integration used to be great and then UPS updated, Fishbowl did not support the updated software and we had to change to UPS Worldship. Definitely a step backwards because the old integration worked beautifully. Now it's more manual and cumbersome.

David
CEO en EE. UU.
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

The Way Software Should Work

5,0 hace 5 años

Comentarios: If you are a small business manufacturer, this is the system for you. Don't even question the price. It is 1/10 the price of "enterprise" systems with all the features you need. If it sounds like I'm a fan-boy, I am. I love it when software works the way it should.

Puntos a favor:

The program is intuitive and extremely in depth. We a food manufacturer (coffee roaster) and we invoice through Fishbowl. We are not yet using the mobile app, so I can't talk about that. Unlike our accounting system (brand Q), one module smoothly integrates with the next. It is easy to administer and our users just get it. It is the standard by which other database systems should be measured. The integration with Quickbooks is painless. Fully automated and has never, never failed. I have not had one single

Puntos en contra:

Their chat support isn't the most knowledgeable. They do have the option of custom fields, but there isn't the option to make some fields visible/invisible. The server occasionally locks up, however, all you need to do is restart. No fuss.

Bo
IT Manager en
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Essentially no support unless you complain to your sales rep

3,0 hace 7 años

Comentarios: If you are going to charge this much for a product it should look like it was made in this century, it should have all of the modern data interchange features expected from a modern application, and support should be fantastic. We have started looking at alternatives and will NOT be renewing.

Puntos a favor:

Decent product. The interface is a little dated, and some standard thing you would expect in functionality are missing or difficult to use. But, overall, it is a decent product if your goal is to have an inventory and order management system that integrates with Quickbooks.

Puntos en contra:

You will get no support unless you complain. We just updated our license, paid for a year of support. Still waiting 48 hours later for a call back from support. This is normal. When you do get the support you will most likely start with the lowest level support and have to either speak to the real support people through an intermediary or have to wait another day or two for the next level of support to call you back. Repeat that process until you finally get to someone who knows what they are talking about. Support this expensive should be fantastic. Instead, I am not certain what they could do to make this any worse.