Opiniones de retailcloud

Sobre retailcloud

Cloud-based point of sale system to increase sales, better manage inventory, and provide actionable reports.

Descubre más sobre retailcloud

Puntos a favor:

This software from first impressions looks very easy to use and thorough.

Puntos en contra:

The one draw back with this app is that it does not support account customers.

Valoraciones de retailcloud

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,7
Funciones
4,4
Relación calidad-precio
4,4

Probabilidad de recomendación

8,9/10

retailcloud tiene una valoración global de 4,3 estrellas sobre 5 según las 16 opiniones de usuarios de Capterra.

Filtrar opiniones (16)

Ordenar por

¿Has utilizado retailcloud?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (16)

Linda
owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Small Business

5,0 hace 5 meses

Comentarios: I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers.

Puntos a favor:

It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need.

Puntos en contra:

I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report.

Jack
Owner en RU
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use

5,0 hace 6 años

Comentarios: The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

Puntos a favor:

Lot of Customization Multiple Roles Inapp Chat Support and Help access

Puntos en contra:

Looking for more hardware in europe region

Respuesta de retailcloud

hace 6 años

Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

eric
snr technical manager en Ghana
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

review on first use

3,0 hace 6 años

Comentarios: good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

Puntos a favor:

cost is okay

Puntos en contra:

i cannot add my own currency

Respuesta de retailcloud

hace 6 años

Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

Gurcan
OWNER en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simply The Best

5,0 hace 6 años

Comentarios: They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

Puntos a favor:

I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

Puntos en contra:

I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

Meet
Owner en EE. UU.
Vino y licores, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Top notch onboarding team!

5,0 hace 2 años

Comentarios: So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with.

Puntos a favor:

Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday.

Puntos en contra:

Nothing. Do yourself a favor and schedule a Demo!

KING
IT Admin en Nigeria
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

IT Administrator

4,0 hace 6 años

Comentarios: Wonderful easy to use POS, can be deployed on PCs and Mobile.
With a friendly and responsive/articulate customer care service.

Puntos a favor:

Its easy to use and deploy

Puntos en contra:

We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.

Les
Business Consultant en Australia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Using RetailCloud

4,0 hace 6 años

Comentarios: I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.

Puntos a favor:

I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.

Puntos en contra:

The one draw back with this app is that it does not support account customers.

Veera
General Manager en India
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

easy to implement

5,0 hace 6 años

Comentarios: comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

Puntos a favor:

quick response on questions from support

Puntos en contra:

default templates for quick start

Respuesta de retailcloud

hace 6 años

Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

James
James
MD en Singapur
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

simple to use software - u get more with a paid plan

4,0 hace 2 años

Comentarios: pretty good software for small biz to try out and use

Puntos a favor:

ease of usage on platform, very simple for staff to use.

Puntos en contra:

worry abt data security as it cloud based.

VICTOR
IT SUPERVISOR en Nigeria
, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE

3,0 hace 6 años

Comentarios: We had difficulties using the software initially but we have gotten around that with your technical support.

Puntos a favor:

The POS is very simple to use

Puntos en contra:

Lack of data flexibility. It's not easy to make data modifications.

Tony
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Soccer has never been easier!!

5,0 hace 6 años

Comentarios: Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.

Puntos a favor:

Ease of use!! In and done!!

Puntos en contra:

None

SYED
EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT

5,0 hace 6 años

Comentarios: HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.

Vipin
Business Development Manager en Emiratos Árabes Unidos
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Customer Service

5,0 hace 6 años

Comentarios: Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.

Prima
Nigeria
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Software is great, and customer care is even better

5,0 hace 6 años

Comentarios: This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.

Puntos a favor:

User interface, ease of use.

Puntos en contra:

Loyalty program is only available in the premium version.

Derisly
Nueva Zelanda
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Support

5,0 hace 6 años

Comentarios: I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!

Puntos a favor:

This software from first impressions looks very easy to use and thorough.

Puntos en contra:

I havnt had and bad experiences yet.

Amy
Manager en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

This system would not be worth the price if it was free!

1,0 hace 2 años

Comentarios: LOUSY

Puntos a favor:

Nothing. It is the clunkiest, awkward, difficult to use POS that I have ever seen.

Puntos en contra:

We have had it for two weeks and are still not up and running. the backend is anything but intuitive. Customer support and documentation are practically nonexistent. Technical bugs galore, I am no novice with computers and this system is absolutely horrible. DO NOT WASTE YIOUR MONEY!!!