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Sobre PagerDuty

Software en la nube que conecta personas, sistemas y datos en una vista única para aportar transparencia e inteligencia procesable a todas las operaciones.

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Puntos a favor:

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Puntos en contra:

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.

Valoraciones de PagerDuty

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,4
Relación calidad-precio
4,2

Probabilidad de recomendación

8,7/ 10

PagerDuty tiene una valoración global de 4,6 estrellas sobre 5 según las 211 opiniones de usuarios de Capterra.

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Filtrar opiniones (211)

Monish
Monish
senior software engineer en EE. UU.
Usuario de Linkedin verificado
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ensure High availability of your product to the end user by integrating it with PagerDuty

4,0 hace 5 años

Comentarios: PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Puntos a favor:

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Puntos en contra:

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Derek
Incident, Problem and Service Level Manager en Australia
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great solution for on-call and incident management for any organisation!

5,0 hace 5 años

Comentarios: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Puntos a favor:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Puntos en contra:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

M. Serhat
Senior Software Engineer en Alemania
Aprendizaje en línea, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

On-call software with rich features

3,0 hace 5 años

Comentarios: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Puntos a favor:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Puntos en contra:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Pankaj
Engineer en EE. UU.
Medios online, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Great product, helps us a lot

5,0 hace 5 años

Comentarios: As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Puntos a favor:

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Puntos en contra:

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

James
Director of Information Security en EE. UU.
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

The best option if you need to be alerted for when things go down

5,0 hace 5 años

Comentarios: We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Puntos a favor:

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Puntos en contra:

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

James
Sr. Systems Engineer en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

The standard in on-call notification

5,0 hace 5 años

Comentarios: I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Puntos a favor:

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Puntos en contra:

The Mobile app sometimes has issues refreshing when there is a lot of activity.

De Ville
CTO en Canadá
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

PagerDuty is the perfect solution for managing our production support team

5,0 hace 5 años

Comentarios: PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Puntos a favor:

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Puntos en contra:

- Pricing is a bit more than some competitors

Chris
System Engineer en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Pager Duty

4,0 hace 5 años

Comentarios: Helps monitor critical systems and alerting

Puntos a favor:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Puntos en contra:

After a few years the price started to increase.

Adam
Director en EE. UU.
Aprendizaje en línea, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

PagerDuty is the defacto incident management software

5,0 hace 5 años

Puntos a favor:

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Puntos en contra:

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

Vedarth
Tech Lead en India
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Value for money

5,0 hace 5 años

Comentarios: Web application is seamless and we had to contact support for any kind of question.

Puntos a favor:

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Puntos en contra:

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Joshua
Infrastructure Engineer en RU
Seguridad informática y de redes, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Get your incident management alert on the Go!

5,0 el año pasado

Puntos a favor:

Its reliable and the installation on mobile device is seamless, and its easy to use

Puntos en contra:

I have not found any negativity while using it

Ahmed
Systems Engineer en Pakistán
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

PagerDuty A guide for incident response.

5,0 hace 3 años

Comentarios: Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization.

Puntos a favor:

Followings are the PagerDuty benefits: - It is a SaaS based alerting systems allowing companies to use their in house technology for incident response. - It provides the realtime monitoring for all the infrastructure and services. - It provides a lot of integrations with other products for example Jira and Slack. - PagerDuty has a level of escalation setup that allows incidents to follow a process chain. - PagerDuty features like SSO, RoleBased Access.

Puntos en contra:

Followings are the Cons for PagerDuty: - It is expensive as compared to its competitors. - Its integration lacks some features like easy set up. - It has a way to improve its configurations so that a user with zero technical knowledge can understand it.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best in breed incident and on call management

4,0 hace 2 años

Comentarios: Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.

Puntos a favor:

Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.

Puntos en contra:

The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product

Usuario verificado
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy notifications and escalation

5,0 hace 2 años

Puntos a favor:

We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.

Puntos en contra:

We haven't anything bad to say about the product as it does everything we need and does it very well.

Soumya
Platform Operations Engineer en RU
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Does way more than what is on the box if people knows to use it.

5,0 hace 5 años

Comentarios: Overall its been amazing and always a friend of operations team now spreading to development teams.

Puntos a favor:

- Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk.

Puntos en contra:

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

Danny
Sr. Software Engineer, DevOps en EE. UU.
Marketing y publicidad, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

An Excellent Service for Orgs with complex alerting needs

5,0 hace 5 años

Comentarios: PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Puntos a favor:

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Puntos en contra:

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

After hours queue management hasn't been easier

5,0 hace 7 años

Comentarios: If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.

Puntos a favor:

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Puntos en contra:

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Danny
Product Support en EE. UU.
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excellent Product

5,0 hace 5 años

Comentarios: Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.

Puntos a favor:

I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!

Puntos en contra:

No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!

Ross
Senior Software Engineer en EE. UU.
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Hello from an SRE

4,0 hace 5 años

Comentarios: PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Puntos a favor:

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Puntos en contra:

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Narinder
Sr Cloud Architect en EE. UU.
Salud, bienestar y deporte, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Pagerduty is Life Safer for DBA

5,0 hace 6 años

Comentarios: Overall We are happy with this product from first day as it ease lot of manual intervention for any failure or critical alert which help us to maintain our SLA

Puntos a favor:

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Puntos en contra:

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Cheryl (Cheri)
Cheryl (Cheri)
Technical Support and Network Admin en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Set it and forget it

5,0 hace 5 años

Comentarios: Over all, it is easy and reliable.

Puntos a favor:

It was fairly easy to set up and once it is, you almost never have to change it.

Puntos en contra:

Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone

Brian
Scrum Master en EE. UU.
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

It is hard to beat PagerDuty for the functionality and itegration into alerting systems

4,0 hace 5 años

Comentarios: On-call rotations are managed through PagerDuty and it allows each functional area to build their own escalation procedures. We are exploring the newly added teams and business process functionality of the software to improve collaborative efforts between teams.

Puntos a favor:

Lots of Integrations with other tools and ways to integrate even without commercial integrations, with RESTful interfaces and email integrations.

Puntos en contra:

Working with the software renewal and licensing aspects of the software has been challenging. There were some legal snafu's that made getting the agreement signed quite a chore.

Yotam
Algorithms engineer en Israel
Internet, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Review about PagerDuty, from a user standpoint

4,0 hace 5 años

Comentarios: Over all as I said it does the job. Minor UI improvements will help to make it more convenient.

Puntos a favor:

First of all, PD does the job. It means that my company can customize it as they wish, and I get alerts efficiently using email, SMS and phone calls (and the app). The alerts are effective and the needed information is found inside the incident body. It is not trivial to have a system that works in large scale as it does in Taboola.

Puntos en contra:

There are some end-user UI issues I would like to raise: 1. It is too easy for me to see others' incidents. I do not want to see it - it's confusing. Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents. I am only interested in mine. 2. In "alerts" I see many alerts which are not mine! again you are loading me with details not relevant for me. 3. In "indicents" in the website, I put on "any status" but I don't see closed incidents. 4. The smartphone app is great, very focused to what I need. Why not add the option to add a calendar entry for PD on-call shifts?

Trevor
Software Engineer en EE. UU.
Producción audiovisual, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

PagerDuty keeps my team on point

5,0 hace 5 años

Comentarios: PagerDuty has been instrumental in notifying my team when problems arise.

Puntos a favor:

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call. The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Puntos en contra:

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

David
Systems Architect en EE. UU.
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Page Duty for Operations

4,0 hace 4 años

Comentarios: It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.

Puntos a favor:

The use of email, SMS, or phone to communicate alerts efficiently. It also has the ability to escalate based on a user's response.

Puntos en contra:

The calendar override feature is problematic and sometimes doesn't apply when creating an override policy.