Opiniones de JobNimbus

JOB TASK SCHEDULING,CLIENTS MANAGEMENT AND JOB TRACKING MADE EASY

Comentarios: life has being easy, the tension we get from tenant/client, that we should to their respond to their services failures has reduced, and get response from our team quickly.

Puntos a favor:

My firm have being got a job to manage residential facilities and building services maintenance for clients and developers, we had a lot of job and calls from clients for over a year, with out a software, finally when we got a recommendation, we started with a trial version, the application was easy to learn through the help of videos, and the customer care response,tracking our jobs, technicians and client information and emergency needs on a mobile application software was a break through for my firm.

Puntos en contra:

Learning how to use the software with just videos was difficult, it would have being easier, if the customers care line can be available to respond at every instant,training the technicians and advising our client to subscribe to this application was not easy, but they now enjoyed its, they get their problems solve on just with the application on their mobile devices.

Must Have

Comentarios: Must have in any sales industy especially in the construction industry

Puntos a favor:

being on the go like most contractors being able to go through all your customers, jobs, tasks, and other key things in this industry at the touch of a button.

Puntos en contra:

Not a lot of cons. I wish when documents fail to save or close randomly it would auto save.

BEWARE: JobNimbus [sensitive content hidden] is not Company [sensitive content hidden]

Comentarios: Whoever owns the email that signs up for JobNimbus owns your JobNimbus account. Ownership and management of the company associated with the JobNimbus account does not matter.- [sensitive content hidden] , JobNimbus [sensitive content hidden]

Puntos a favor:

Hard to describe the pros of the product when you can no longer use it.

Great CRM for roofing industry

Puntos a favor:

Being able to keep track of all of our customers in one spot. Being able to run sales reports, but these still need to be tweaked. They are very hard to get the exact data we need. Being able to keep track of emails and conversations through the CRM.

Puntos en contra:

Sales reporting feature seems like our reporting is not accurate still

Love this software!

Comentarios: Keeps us organized at a reasonable price. Love the color coding and drag and drop format.

Puntos a favor:

The ease of use, price and usefulness in keeping track of my jobs

Puntos en contra:

There are certain things that could be better with the email functions, such as CC and BCC'ing clients would be a nice option, rather than adding each email in one line because the customer doesn't know if anyone else is included on the email

Happy Overall

Comentarios: Clear layout, easy to navigate and implement. I have used many CRM's, this one is by far the most simplest and yet thorough format I have utilized. Enjoying it over all.

Puntos a favor:

Credit card integration, ease of creating a contact, easy tabs and feature navigation, lots of great report options, color organizing boards, many category options for job status. Accounting integrations are nice.

Puntos en contra:

1st is we are not utilizing it right. We should be creating a single contact for each address. Customers could have paired or sister accounts, if say they own more than one property, but we definitely, should be creating a "Job" under a contact. Instead of creating a "new contact" for every lead/new job. Now we have multiple contacts for the same address, and each time it requires a unique identified since it can' be duplicated. This will become an issue long termCustomer Service - We do get fairly quick responses, however it seems the communication about the issue and getting to a resolution is sometimes tasking. The reps seem to repeat information you have already provided them as a resolution, not ask the right questions, get confused about the issue, close out tickets before the issue is resolved fully. I feel I have to get our head rep involved on tickets /conversations with specialists because the issue is going round and round. Sometimes I feel they complicate things, almost as if they aren't taking the time to read and understand the issue, or jump to what they find will resolve it before asking questions to clarify confusion they may have. The other thing that is somewhat a nuisance is just how new JN is, and that so many things are in beta, or testing. Also that some things are buggy, and getting attention to ideas or improvements may take a long time, and you do not get updates on the status of things you have requested a need for or improvement on.

Job Nimbus is great for Roofing!

Comentarios: Its been wonderful - onboarding was so easy with their help and customer service has been prompt to answer any questions we've had.

Puntos a favor:

Job Nimbus has helped so much with our organization and customer communication. Its so easy to customize to our needs and I love that!

Puntos en contra:

I would love for the scheduling features to be updated a bit and to be able to manage not customer projects - administrative projects - within JobNimbus

Love the Nimbus!

Comentarios: I love it. I use it everyday to keep track of where my company is in sales, where leads are in the process and where jobs are in production

Puntos a favor:

Ease of use! Doesn’t take a super skilled computer programmer to operate

Puntos en contra:

Wish there was a service option for when homeowners call for something on the project you completed that is covered under warranty.

It works great

Puntos a favor:

I like how it is customizable to our needs.

Puntos en contra:

Some of the estimate formatting can still use some tweaking.

Melanie's Review

Comentarios: I can't imagine not using it. We all are so happy to have Jobnimbus.

Puntos a favor:

We all love Jobnimbus because we can use it everywhere, not just in the office, but on our phones and add anything, find out what is going on with jobs and everyone can keep track of our jobs.

Puntos en contra:

I'm not sure of anything that I don't like about jobnimbus

It works if you put in the work.

Comentarios: It was alright; it felt like we were overpromised a little. I expected that from a SAAS company. If we were a little bit larger with a better rollout, we would probably still use JobNimbus

Puntos a favor:

Job Nimbus is probably the most customizable CRM for roofing companies. It's also very affordable at that. If you have the resources and time to invest in the program, I'm positive this is an industry-leading CRM. There are a lot of integrations that are available as well.

Puntos en contra:

That being said, those integrations are often finicky at best. Nothing flows easily if you don't have the team to properly onboard the software and manually enter information into each subset. I would compare JobNimbus and its competition to Apple vs. Android. One is very open source while sacrificing its ease of use. In contrast, its competitor is less customizable but easier to roll out (IMO, as a smaller company without a full team handling the integrations, etc.)For our size, we felt as if it was lacking in the integrations.

A guy who needs everything to be simple

Comentarios: 8-10 cant bitch too much

Puntos a favor:

the integration of pictures & the way the initial estimate can "create" more documents that we use. the uniformity is great. I live the estimate process software... I'm always busy and i can prepare a quote very quickly

Puntos en contra:

I absolutely hate how difficult it is to actually set the date and time for a lead appointment with the mobile app. It sucks.... the way you select the date and time is really a pain in the ass.. try it you'll see what I mean

Two way sync highly unreliable and many glitches in product they cannot fix

Comentarios: Many glitches but we've contacted them repeatedly and they have never fixed one or been able to give us an explanation. We've had product over 17 months. Their two way sync does not work in many areas and they repeatedly have asked us for print screens of the glitches which we provide but always say "they cannot replicate so they can’t help". If there is a problem the will use these technique over and over for the same glitch until you just are worn out and stop asking. If we make a change to an existing estimate in QB it does not change the estimate in JN so the estimates in JN are never correct and useless for us. Recently, we realized we had sent 3 emails to a customer over the course of a month through JN that they never received and in JN they were marked as "sending" but never go anywhere. We have brought it to their attention and they admitted “there was a problem” that they would look into but we don't expect any results. We made a suggestion online for a simple update to their customer record format (well over a year ago) as we were told by them that our feedback was important. Then I looked at the topic in the community area and over 300 customers had made the same suggestion over years and years and they have yet to do anything to help with the suggestion so obviously they are not responsive to customer input. Last, it is obvious from conversations with tech support over the years that they are low ll in the 17 months we have had their product.

Puntos a favor:

The boards are visually effective and easy to use

Puntos en contra:

Two way sync is a nightmare. Many glitches the company cannot/won't fix.

So Sweet!

Comentarios: It helps our company focus on our business, not on software.

Puntos a favor:

It is simple to use and team others to use. The people in customer service and very friendly. Their software is very friendly to our users too.

Puntos en contra:

I can't use forms that could help me with lead follow up... that I am aware of.

Love hate relationship

Comentarios: I stay because I haven't found anything else that integrates project management, crm and a calendar in one software. But I consider leaving often with the lack of progress on the development side or communication from their development team on what is forth coming. They seem relatively new so I think they have been set on just finding new customers, but without matching growth with new features, they aren't looking at retention very seriously. If you are considering them, check out their https://jobnimbus.uservoice.com/ to see if your needs on specific features will be met.

Puntos a favor:

Integrated CRM was a big deal, it was hard to find anything else that was a combination of calendar, crm and project manager. This does fill the job of being all in one. The interface is clean and easy to navigate.

Puntos en contra:

Customer service is actually pretty quick to respond and friendly to deal with BUT they can't do anything. Most of our issues have been limitations to the software and they tell you to fill out a feature request but then the development team completely ignores or doesn't update any of the feature requests. Some requests, that really are basic, have been sitting out there for YEARS with no response on if and when the development team will do them. I also am frustrated with the lack of ability to fine tune what fields and options are used/not used. It is time consuming to create a new project or customer contact because there are a lot of fields and no AI that will help autofill entries based on previous data. Example you might have a dozen customers that all work for the same firm/company but you have to enter EVERY field for that person and their location instead of it trying to suggest similar data for your entry as you start typing.

An easy-to-use application for organizing all records, appropriate for all corporate purposes

Comentarios: JobNimbus lets the organization to handle supply chains, sales, and warehouse activities efficiently and correctly. JobNimbus reports can also be used to prepare accounting and tax records. JobNimbus has helped organizations get rid of vast amounts of paperwork that used to burden salesmen and accountants. With JobNimbus, all client records, data, and orders are safe, and preparing sales reports and tax records has become much easier.

Puntos a favor:

All firms need JobNimbus to organize the process of providing their own documents, especially receipts and receipt vouchers. With JobNimbus, the company will have an integrated system that contains all records and papers, eliminating the need for vast amounts of paper records and the hassle of archiving them, especially because organizations have many paper forms that require extensive checking and searching for. One of JobNimbus's most notable features is its ready-made templates, which allow you to create custom invoices in the company's name and use the same format for all customers. She has the need. Its reports and analyses will help you arrange your finances and prepare budgets efficiently.

Puntos en contra:

JobNimbus is simple to use and helps the company eliminate significant volumes of paperwork and records. JobNimbus has an incredible interface, it is really easy to operate, and the company reps can handle it promptly.

A real review from a real consumer

Puntos a favor:

The software puts your entire customer and job log in one place. JobNimbus has been a vast boost to our company. The mobile app alone!! 5 STARS! Sales Reps had all of the information right in their pocket, they were able to upload pictures of the jobs while they were onsite plus calls to the office reduced drastically which always makes for more efficient work for everyone. The ease of use has helped every aspect of our business, even the older project managers have no complaints as far as learning the system.

Puntos en contra:

When an update happens for one company it affects every company. Example: When the update occurred for the reports so only the creator of said report could make changes such as date range etc. < This caused some issues which we then had to create work arounds for.

Just use JobNimbus

Comentarios: Excellent. Just get set up & use this CRM. You will not be disappointed.

Puntos a favor:

Love the support & options to make this fit exactly what we want.

Puntos en contra:

A few little tweaks, but the support staff is aware & working on them. Thank you.

Almost there...

Comentarios: This has helped us track our project exponentially better...as long as everyone enters the data.

Puntos a favor:

I love the ability to track communications and all files for a client through the project lifecycle. Especially when it is paired with Company Cam for tracking changes/photos.

Puntos en contra:

I would love to see this integrate with .xls document exporting better. It would be an amazing step if I could export an estimate or Invoice into an excel format for further breakdown and project tracking. This would in turn give much better opportunity for profitability and ease of use. As of now, I have to double enter everything OR use a completely different estimating suite....which I would rather not do.

A great start to bringing software into your company

Comentarios: Great. Cost-effective. Easy to use. Great support. The questions I had were answered well and within a reasonable amount of time. Definitely worth a try for any small-mid sized remodeling company.

Puntos a favor:

We looked at a lot of programs to help try to manage our customer projects. We were a strictly paper and word of mouth operation. Job Nimbus is allowing us to slowly change and monitor our practices. We've been able to secure a better sales pipline and keep better tabs on our accounts receivable and outstanding. It's hard to teach old dogs new tricks. Which is why I love that we can use what we need and ease into other areas. Not to mention it is far cheaper and the video instructions made it easier to set-up.

Puntos en contra:

The mobile app is not my favorite. I would love if they just scraped it and started over. It works well but the design, in my opinion, is not as aesthetically and functionally attractive.

Thank You JobNimbus!

Comentarios: This is has been a great tool to keep track of projects and to track my employees. Thank you!

Puntos a favor:

I loved that it is SO user friendly. This is very important to me as I have some team members who are a bit dated in their usage of computers and software. This is very user friendly and easy to maneuver. I love how you guys are constantly updating, there are many ideas floating out there and since you are listening to them and doing what you say, its a huge incentive to stick with you. You're not afraid to grow and we love that.

Puntos en contra:

It's difficult to get someone on the phone to help. I honestly don't have the patience or time to wait for emails all the time. I need help and a response immediately, so having a call service that is immediate response would be VERY beneficial. Please keep our ( the consumers) wishes in mind for more growth. I am YEARNING for the capability to edit my font in the email platform and to be able to add a second email.

JobNimbus Keeps Us Organized

Comentarios: It is amazing to go from the folder world to having all of the information electronic. We still keep folders but the need to keep them over time will diminish the more years that we use the Nimbus. Also with the Nimbus being able to be accessed from the jobsites if something is left at the office it is able to be retrieved.

Puntos a favor:

I like that this software is easy to use. The app is good for looking up information on the go and uploading job photos as the salesman is on the job. The invoices and forms are very professional looking.

Puntos en contra:

There are lots of places to do the same thing which can get confusing from time to time especially new users. I know it is not accounting software, but it would be nice to be able to send an invoice off of the Nimbus with payment options that would integrate with QuickBooks. The invoices generated from Nimbus are much nicer than those from QB, but because the ability to do that is not integrated we are forced to send online invoices from QB.

Easy to use software

Comentarios: Creating reports is awesome. We can get our information immediately and understand the state of our company and to know what decisions to make.

Puntos a favor:

User-friendly, easy to use and to teach people how to use it. Reports

Puntos en contra:

Don't like how the notes don't follow a thread. Each time that someone replies to a note it goes to the top instead of under the note that they are replying to. This is annoying because there can be 10 notes between the note you are replying to and your reply so following is confusing.

Job Nimbus is very beneficial!

Comentarios: Everyone having access to online files negates a lot of unnecessary questions and gets everyone one the same page a lot faster then everyone having a different part of a very large paper file. Over all communication is easier and also open for all in Job Nimbus, it benefits us greatly when referencing different segments of our daily activities.

Puntos a favor:

This platform is easy to learn, use, and incorporate into everyday functions of business. Helps keep an ever lasting digital file for customers and assists in communication amongst team members. Admins are able to edit features to fit our needs as a company and this helps us to optimize how we do business. All around I think Job Nimbus has a great over all design that has helped get away from paper files and has helped to increase communication between team members.

Puntos en contra:

While Job Nimbus has taken steps recently in this direction, I don't like how jumbled the notes become in a log format its easy for things to get lost in the mix. Job Nimbus has categorized notes which can help to sift through to find the information you need.

The best tool for partnerships to perfectly organize invoices and customer records

Comentarios: JobNimbus has helped companies get rid of large amounts of paperwork and records that used to be tiring salespeople and accountants with sorting and keeping them. With JobNimbus we no longer need that, as all customer records, data and orders are kept in a safe place, in addition to that, preparing sales reports and tax records has become much easier.

Puntos a favor:

The most part I love about JobNimbus is the ready-made templates that it provides, which gives you the ability to issue custom invoices in the name of the company and has the same format for all customers, and I also like how all data is stored in the system and how to extract reports and budgets with ease and in an organized manner. With JobNimbus, you will have an integrated system that contains all records and documents and eliminates the need to prepare and store many forms that are difficult to understand and find when needed.

Puntos en contra:

Everything in JobNimbus is organized as required, there is nothing unwanted to mention, JobNimbus has an amazing interface, it is very easy to handle, and the company reps can handle it efficiently.