Opiniones de Docebo

Docebo continues to grow and evolve as we do.

Comentarios: They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

Puntos a favor:

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Puntos en contra:

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

An LMS with almost infinite possibilities

Comentarios: Overall Docebo is one of the Top notch solutions when it comes to LMS-tools. It helped us setting up a whole new business within a really short time range because of good onboardings.We created a missing piece in our branch and with it we solved one of the biggest challenges out branch has.

Puntos a favor:

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Puntos en contra:

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Customer support is essentially non-existent below Enterprise level

Comentarios: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Puntos a favor:

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Puntos en contra:

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Unique LMS Platform

Comentarios: My overall experience with Docebo has been very positive. The team is professional, friendly, and knowledgeable. Docebo's user interface is simple and intuitive and their customer service is top-notch. The platform is powerful and effectively managed my online courses and classes. I'm very happy with my experience and would happily recommend Docebo to others.

Puntos a favor:

I liked the fact that Docebo is highly customizable and has lots of features and tools that can be used to create great learning experiences. Additionally, the support from the Docebo team has been great. They give prompt responses and help resolve any queries I have quickly.

Puntos en contra:

The least I liked about Docebo was the users’ lack of ability to customize menus and the learning management system’s overall design. The LMS platform often felt too rigid and limiting when instituting changes and making the interface more user-friendly. Additionally, the user interface was quite outdated compared to competitors.

Docebo is a cost-effective customizable powerhouse LMS

Comentarios: Docebo was very simple to roll out. It is very turn-key experience early-on, but also allows you to grow it into the LMS of your dreams. My LMS admin has been able to shape the learner experience by utilizing all the many customization features Docebo has. It is an integral part of our company's daily learning.

Puntos a favor:

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

Puntos en contra:

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.

Powerful Technology that Requires Lengthy Implementation

Comentarios: Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive. Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!

Puntos a favor:

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful. Usability - Our users find it very easy to use on their end. It is very user friendly Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want. The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Puntos en contra:

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course. A couple other things.... Response time can be frustrating. Our platform can be slow sometimes . There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Docebo - Great concept! Implementation needs work.

Comentarios: Great sales cycle, great implementation process, poor after care.

Puntos a favor:

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

Puntos en contra:

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

Forward thinking, cutting edge and learner centric LMS platform

Comentarios: Docebo is a fast growing organization with some very talented people. The platform itself is solid and will continue to get even better if they are able to continue implementing the features that are on their planned list. My biggest recommendation is to get to a better balance between firming up and fixing current functionality vs. pushing out new functionality.

Puntos a favor:

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Puntos en contra:

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Better than most

Comentarios: They're pretty good. For the most part we have a good relationship with the company and their help desk is there for us. Sometimes, however, it can be frustrating to deal with. Haven't experienced anything different across the board with other providers thought. I guess it's just par for the course unfortunately.

Puntos a favor:

The features available are pretty great. There are a few things missing, but for my company, it was a match. In addition, updates have happened frequently enough to make it worth our while. Recently they updated the video capabilities without advance notice I was pleasantly surprised to see.

Puntos en contra:

I would have like to know in advance about the update video resolution capabilities. I help design and create video pieces for my company's training. Being made aware of upcoming new capabilities isn't just something you should do, it's a must. Seriously!

Manage and enhance the learning of you and your team.

Comentarios: Having at hand a complete learning tool that has the main functionalities that are needed to learn online with excellence, besides being multi-language is a plus.

Puntos a favor:

This learning system facilitates and greatly enhances personal learning and for your work team or company, it should be noted that it handles a wide variety of languages, I have used two, and both English and Spanish are handled in a perfect way, the application With its simple but dynamic at the same time, it impels you to learn and follow the courses or the topic you want to learn, avoiding that you leave halfway, the service is offered in the cloud, so you can study and see the classes anywhere you have connection, for this and many other benefits is the best LMS tools I've used, try it.

Puntos en contra:

When you pass directly from the classroom to this tool some people may have a feeling of informality and this may reduce the enthusiasm that they put into the learning, it must be made clear that they are quality courses and that it gives certificate.

Nice but not with Joomla

Comentarios: They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

Everything you could ever want in an LMS!

Comentarios: We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Puntos a favor:

Ease of use, robust customization options, user friendly, great technical support.

Puntos en contra:

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Great E-Learning Platform

Comentarios: It was different from your average e-learning platform. It had very visual aspects and was more attractive than a power point presentation, for example. Read all its aspects and see if it is right for your company. It has excellent e-learning tools and new approaches on how information can be transmitted.

Puntos a favor:

It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed.

Puntos en contra:

We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more.

Multi-site migration success with Docebo

Comentarios: We moved 40+ separate Moodle instances to one Docebo instance. This solved many admin headaches like backup and reporting. The support we received to massage our data and get that successfully migrated was fantastic. The ability we now have to view the utilisation of the platform overall, right down to an individual's progress is great. We are confident now that we offer a platform with not only great content, but a great interface and reporting, and enhanced functionality.

Puntos a favor:

Slick interface for users and managers that conveys information and navigation simply. Effective partitioning of users into 'branches' so they can only see what we want them to see.

Puntos en contra:

I would like to be able to build more elements on a screen than the 10 maximum.

Good LMS, but needs enhancements

Puntos a favor:

The reporting aspect was pretty decent, easy to create reports

Puntos en contra:

The Customer Support was lacking. Even after sending them video recordings or screenshots of the issues, they would eventually respond back that they needed more information. Seemed like a delay tactic and we would rarely get them to fix anything.

So easy to implement

Comentarios: Coming from an extremely complex and non-intuitive LMS (Oracle) to Docebo has been a breath of fresh air. Everyone is excited about using it and everyone is so happy we have finally moved away from the old one.

Puntos a favor:

This is a very intuitive software package. It is easy to use, easy to implement. Has so many features, but it's possible to pick and choose exactly what you want to use and release the others as you see fit. It provides an excellent end user experience for all levels, learners, admins and everyone in between. And best of all is the absolute BEST customer service we have EVER had anywhere! Responsive, helpful, and fast! Implementation of Docebo was basically without frustration!

Puntos en contra:

There is currently no bulk way to mark all attendees as having completed an ILT course. Each student must be evaluated individually. This is on their feature request list though. There is a 800mb file size limit for SCORM and video content.

Disappointing Search Capabilities

Puntos a favor:

Ability to have different permission levels. You can use the tool for internal or external customers. It allows Webinar, Classroom and E-Learning options.

Puntos en contra:

Search results are questionable at best. It is a 50/50 shot that you will get the result you want. When setting up a Webinar the login credentials for Docebo have to match the webinar tool account. Doesn't allow Admins to set up Webinars for others in the company w/o logging in as a different user.

The best LMS system I came across

Comentarios: Since the first day we adopted docebo as our LMS, we just noticed a lot of improvements such as employees engagement and retention programs, a better training structure and an excellent managment tool for any of our coaching sessions. I have to mention also the excellent and professionnal customer service we get everytime we needed help.
Thank you guys!

Friendly LMS Platform

Puntos a favor:

There are so many good things, I will try to list the most important: very friendly and easy-to-use, simple to deploy (cloud-based), flexible to upload learning content, outstanding automation functions that make administration much easier, modular features, more than 30 languages and the chance to test it free for 14 days.

Puntos en contra:

Current pricing for users packages for more than 350 active users (less competitive); a few parts of the software are not translated yet (not a big issue).

Docebo is a simple to use LMS platform for training our large distributor base on their schedule.

Comentarios: Training our distributor base.

Puntos a favor:

The Docebo platform allows us to create custom training materials. This self service platform lets us implement and update training modules in minutes. This used to take weeks with our prior LMS tool. We've been able to leverage the platform across multiple departments within our organization letting us train both internal and external partners.

Puntos en contra:

Currently we create the training modules off line and upload them in to Docebo. I wish Docebo had a tool integrated into the platform which allowed us to create dynamic modules.

A really bad experience

Puntos a favor:

Unfortunately there's no good point to talk about this software. They have some nice features that doesn't work well.

Puntos en contra:

Customer Success Area doesn't work properly, we don't have a good approach of our Customer Success Manager. Problems aren't solved and take a really long time to be answered. There's also a lot of bugs and almost zero support.

Great LMS solution and a fantastic partner!

Comentarios: We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Puntos a favor:

Very user friendly system from admin to learner. Great reporting that provides many custom options Accept feature requests and regular weekly updates to the system Mobile Friendly Gamification ability

Puntos en contra:

Not really things i like least but more about things i would like to see in the system from future updates.

Docebo Served Approximately 100,000 Course Assignments at an Offshore Drilling Company With Ease

Comentarios: We use Docebo to serve almost 500 courses to over 8000 personnel members. In the last year and a half, we made nearly 100,000 course assignments. The only training for each personnel member is a one page email that goes to them for each set of assignments. With no further explanations, 78% of them have completed their assignments. The personnel members work on offshore oil rigs all over the world, yet they were still able to complete their training! I added a 3rd party monitor to verify Docebo's uptime, and found greater than 99.9% uptime for many parts of the world (including the US, Europe, and Austria), and very high for Africa and Brazil. Their support is outstanding. Whenever we had an issue (always minor - no system outages except for a few hours on one Sunday in the last 1.5 years) they resolved it very fast. They listened to my feature requests and added them to their main product. Hat's off to Docebo! It is no surprise that their company is rapidly growing.

New Customer

Puntos a favor:

The platform is intuitive and easy to use.

Puntos en contra:

I would like to be able to push content from the sandbox to production after testing.

Terrible Experience

Puntos a favor:

Docebo was a terrible experience. They sold us on it telling it had a ton of features that it didn't.

Puntos en contra:

Docebo was a terrible experience. They sold us on it telling it had a ton of features that it didn't. Had poor customer service that was nonresponsive. Then canceling after one week of not being able to use it due to major limitations like the video size that is half of the industry standard. After ignoring us for 9 months then they reach out trying to get our business back and when that didn't work they forwarded it to collections and legal. When they breached their own agreement and SLA. So here is the lesson, they lie to you to sell you the product, when they cant deliver they ignore you, tell you work around, and then try to sue you to collect on a product you have never even used. Stay away.