Opiniones de ResNexus

An easy way to manage your hotel

Comentarios: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Puntos a favor:

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Puntos en contra:

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

Trust & Feature Rich

Comentarios: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Puntos a favor:

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Puntos en contra:

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

Terrible setup process

Comentarios: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Puntos a favor:

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

Puntos en contra:

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Best software and support I have ever used

Comentarios: Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.

Puntos a favor:

The Red Carpet Specialist [sensitive content hidden] I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Puntos en contra:

Absolutely nothing, service has been beyond my expectations.

Being a rural owner/operator business...I Appreciate ResNexus and their support!

Comentarios: We started out with ResNexus reservation software and then had them create our website. It is very nice & convenient to have everything in one location for questions, help and support. Our occupancy continues to grow each year.

Puntos a favor:

Friendly, knowledgable, customer support

Puntos en contra:

Originally I had a Red Carpet Professional that wasn't a good match for me. (Not you Tony)

ResNexus is great Inn property management software

Comentarios: Love working with the team, love how intuitive it is to use.

Puntos a favor:

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Puntos en contra:

Wish reporting capabilities had more functionality

channel manager

Comentarios: excellent experience that continues even to this day

Puntos a favor:

personal attention and excellent support system

Puntos en contra:

i did not like paying my monthly bill during covid

New to resnexus

Comentarios: Easy setup and ease of use and working with [sensitive content hidden] was great

Puntos a favor:

Price, features and the ability to manage group reservationd.

Puntos en contra:

Additional charge for texting feature. Reporting structure

A solid product that gets the job done!

Comentarios: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Puntos a favor:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Puntos en contra:

Can't think of much, to be honest...for us, it does the job, and it does it well!

Left hanging. Lost many days due to tech errrors

Comentarios: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Puntos a favor:

Nice looking grid that shows room status.

Puntos en contra:

Inability to provide what they claim to be able to provide.

ResNexus made taking reservations way easier.

Puntos a favor:

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Puntos en contra:

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

Amazing Customer Service Above & Beyond

Comentarios: See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees.

Puntos a favor:

ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, [sensitive content hidden] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, [sensitive content hidden] was able to give us many suggestions to help us boost our reservation numbers.

Puntos en contra:

One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong [sensitive content hidden], which is not ResNexus' fault!

YAY Resnexus!

Comentarios: Shout out to [sensitive content hidden] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. [sensitive content hidden] and I were able to work together to get this system working appropriately for the company.

Puntos a favor:

Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer.

Puntos en contra:

I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.

Great Value for small business

Puntos a favor:

As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help.

Puntos en contra:

The possibility the company will raise the price of the basic reservation service i have.

Always improving

Comentarios: Our customer service rep is always readily available and responsive to our needs.
When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day!

Puntos a favor:

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Puntos en contra:

Sometime the changes (improvements) are hard to keep up with.

The Best customer, from a property management system (PMS)

Comentarios: I've been a customer since 2006 and have not found any reason to sue any other service.

Puntos a favor:

ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services.

Puntos en contra:

Nothing to speak about. I have not met the minimum

Nes Rexus is a good system but the best thing is the Customer Support

Comentarios: Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports

Puntos a favor:

Good support and service, System easy to use

Puntos en contra:

System needs some experience to learn, More effort needed for new users

ResNexus Team Rocks!

Puntos a favor:

The staff at Resnexus is five star! Anytime you call, even if it’s multiple times within one day which I have done they are more than happy to help, very patient, easy to understand, and determined to figure out a solution.

Puntos en contra:

There are no concerns with Resnexus. There’s always someone available to answer any questions you have I like everything about Resnexus.

Amazing live support.

Comentarios: It has been very pleasant but it has great tutorials

Puntos a favor:

[sensitive content hidden] our red carpet specialist is so helpful. I would be lost without his help and explanation leading me real-time one on one guid in the program.

Puntos en contra:

It can be overwhelming all of the programs.

Excellent people at ResNexus

Comentarios: Excellent products for hospitality industry

Puntos a favor:

Services are great! [sensitive content hidden] has been working with us. We appreciates his talents and professionalism.

Puntos en contra:

Editorial functions on promotion may be enhanced, for example, video.

ResNexus Review

Comentarios: A significant part of my positive experience with ResNexus has been due to Andrew Webb's exceptional support. Andrew's prompt attention, detailed guidance, and assistance in using the platform have been invaluable. He has consistently gone above and beyond to ensure that I understand and can effectively utilize all the tools available. His dedication to providing top-notch service has truly made a difference. I highly recommend ResNexus to anyone seeking a reliable and easy-to-use platform. And for unparalleled service and support, I strongly suggest reaching out to Andrew Webb. His expertise and commitment to helping clients are unmatched.

Puntos a favor:

I have been thoroughly impressed with the ResNexus platform and its user-friendly interface. Navigating through the features has been seamless, making my tasks much easier and more efficient.

Puntos en contra:

At this point, I have no cons. The platform has been exactly what I have needed for my facility.

ResNexus Works for RV Park

Comentarios: We have a small RV Park (32 sites), and Resnexus works great for our needs. The customer support has also been very good, but we hardly use this now, as Resnexus works so well.

Puntos a favor:

Ease of use, and the ability to see everything going on using the Grid. (I like the original Grid, but not the new Beta version). The Front Desk is GREAT. Please do not remove this! The overall software is very intuitive.

Puntos en contra:

The inability to change the weekly and monthly rates at one time, like you can do with the daily rates. For those changing RV sites (

Great Option for Campgrounds and Continuing to Improve

Puntos a favor:

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Puntos en contra:

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

Superior Customer Service for Reservation Platform

Comentarios: We've used ResNexus almost as long as they've been in business. Our business has been operating since 1985, going from hand written reservations to ResNexus. They are wonderful to work with and always ask for feedback to enhance the product.

Puntos a favor:

ResNexus has similar features to other reservation platforms. However, they are by far the best for customer service and support. The product is easy to use, customizable and affordable.

Puntos en contra:

Back office does not have an easy to use/navigate hand-held option.

Fantastic all around reservation system

Comentarios: Great experience. I will continue to use this system as I find it easy to use for the most part and my customers find it user friendly

Puntos a favor:

Booking grid, reporting and user friendly.

Puntos en contra:

The promotion pkg input gets confusing on how to make them show up in the enhance your stay option. I always forget where I need to go to create the codes and then add them. They also show up even after I want them to expire.