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Sobre Synchroteam

Administra las fuerzas de trabajo móviles con Synchroteam, el software de gestión de servicios externos (FSM). Crea tu prueba gratis en menos de 1 minuto. Asistencia en vivo.

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Puntos a favor:

Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Puntos en contra:

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Valoraciones de Synchroteam

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,3
Funcionalidades
4,1
Relación calidad-precio
4,3

Probabilidad de recomendación

8,2/10

Synchroteam tiene una valoración global de 4,4 estrellas sobre 5 según las 89 opiniones de usuarios de Capterra.

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Filtrar opiniones (89)

CLAUDIA
INGENIERA EN ADMINISTRACION DE EMPRESAS en Chile
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA

5,0 hace 2 meses Nuevo

Comentarios: ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO.

Puntos a favor:

ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL

Puntos en contra:

EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO.

Respuesta de Synchroteam

hace 2 meses

Hello Claudia - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is happy to hear that this solution provides excellent programming and logistics. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Brayan
Alalista IT en Colombia
Software informático, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Synchroteam

5,0 hace 5 meses

Puntos a favor:

Su mayor ventaja es que es un aplicativo intuitivo, en todas sus plataformas, proporcionando una gran cantidad de herramientas perfectamente diseñadas.

Puntos en contra:

Podría llegar a mejorar su gestor de búsqueda implementando búsquedas por número de serie.

Respuesta de Synchroteam

hace 5 meses

Hello Brayan, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform intuitive with perfectly designed tools. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you!

Carlos
Ing. Mecánico en México
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

constancia de trabajo

4,0 hace 2 meses Nuevo

Comentarios: en mi experiencia es de regular a buena, porque me falta comprender mejor como se maneja el programa

Puntos a favor:

la simplificación de mis actividades y la programacion del trabajo

Puntos en contra:

lagunos detalles de como se puede aprnder a manejare de modo mas eficiente

Respuesta de Synchroteam

hace 2 meses

Thank you, Carlos for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped to simplify your work scheduling. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Lorena
Mantenimiento y puesta en marcha en España
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Servicio excelente

5,0 hace 2 meses Nuevo

Puntos a favor:

Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores

Puntos en contra:

Los mantenimientos algunos de ellos han interrupido nuestras labores

Respuesta de Synchroteam

hace 2 meses

Hello Lorena - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service has been excellent during your experience. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Nelson
Jefe de Servicios en Honduras
Suministros y equipo para empresas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Aplicación de buen uso

5,0 hace 2 meses Nuevo

Puntos a favor:

Planificación y reportería, informes personalizados

Puntos en contra:

Integración contable y no poder modificar el diseño del reporte (imagen)

Respuesta de Synchroteam

el mes pasado

Hello Nelson - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear you have found our personalized reports helpful. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Es muy eficiente e informativo.

4,0 hace 12 meses

Puntos a favor:

Es una aplicacion muy intuitiva, con buena interfas grafica tanto para dispositivos moviles como computo.

Puntos en contra:

Hace falta implementar la opcion de busqueda por numero de serie del resto funciona muy bien.

Respuesta de Synchroteam

hace 11 meses

Angie, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that our tool is an intuitive application that fits your specific business needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Robert
Robert
Owner/Head Tech en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Efficient. Informative. Useful

5,0 hace 7 años

Comentarios: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Puntos a favor:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Puntos en contra:

missing some features, for example can't search by serial number

Respuesta de Synchroteam

hace 6 años

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Felix
IT Technican en Alemania
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy Field service

5,0 hace 2 meses Nuevo

Comentarios: I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Puntos a favor:

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Puntos en contra:

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternativas consideradas previamente: Mobile Field Report y Praxedo

Razones para cambiar a Synchroteam: Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.

Respuesta de Synchroteam

hace 2 meses

Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Mark
Director en Países Bajos
Ingeniería industrial o mecánica, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Synchro team enabled us to optimise our service planning

3,0 hace 2 meses Nuevo

Comentarios: Good experience. helpdesk responds as expected

Puntos a favor:

Easy to create a new user, without any costs

Puntos en contra:

there is no dutch helpdesk. Not all our employees are good in the English language.

Respuesta de Synchroteam

hace 2 meses

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Rita
Administrator en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

One of the best scheduling platforms out there!

5,0 hace 2 meses Nuevo

Comentarios: I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Puntos a favor:

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Puntos en contra:

Some app issues. The astrict symbol when searching for customers.

Alternativas consideradas previamente: WeSuite

Razones para elegir Synchroteam: T-sheets did not show previous service call history.

Razones para cambiar a Synchroteam: Offered a more cost effective solution for what we were looking for and an overall simplex platform.

Respuesta de Synchroteam

hace 2 meses

Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Maria
Managing Director en Panamá
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excellent field service management and scheduling software

5,0 hace 2 meses Nuevo

Comentarios: We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.

Puntos a favor:

Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Puntos en contra:

Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Respuesta de Synchroteam

hace 2 meses

Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Ryan
Ryan
Owner en Canadá
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Not great, not terrible

3,0 hace 7 años

Comentarios: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Puntos a favor:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Puntos en contra:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Respuesta de Synchroteam

hace 6 años

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Rudi
Service delivery manager en RU
Producción de alimentos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

very good engineering software

5,0 hace 2 meses Nuevo

Comentarios: I am not the most computer literate of people, but found that synchroteam is easy to use

Puntos a favor:

responsive, ease of use, ability to set own parameters

Puntos en contra:

I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Respuesta de Synchroteam

hace 2 meses

Thank you, Rudi for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has been responsive, easy to use, and has the ability to customize parameters. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Paul
Service . instillation engineer en RU
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Surveys and servicing

4,0 hace 2 meses Nuevo

Comentarios: Going digital has been a success.
1 click I can see if a job has started or has been completed.

Puntos a favor:

template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day.

Puntos en contra:

Sometimes syncing the reports can take some time but this is usually down to poor signals.

Respuesta de Synchroteam

hace 2 meses

Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Federico
Research and Development Manager en Emiratos Árabes Unidos
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Synchroteam experience

5,0 hace 2 meses Nuevo

Puntos a favor:

The software is very useful to us in tracking the jobs of our service team and monitoring their activities.

Puntos en contra:

I like the least about synchroteam is the time tracking

Respuesta de Synchroteam

hace 2 meses

Thank you Federico for your excellent review of Synchroteam's field service management solution. We are so glad to hear you are taking advantage of our "tracking jobs" feature. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Stoney
president en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Good Product and Great support

4,0 hace 2 meses Nuevo

Comentarios: Very Good support and quick to respond to questions

Puntos a favor:

Easy to get a person to communicate with

Puntos en contra:

Reports and Training could be improved on

Respuesta de Synchroteam

hace 2 meses

Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Adam
Owner en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great overall Product

5,0 hace 4 años

Puntos a favor:

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Puntos en contra:

- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Respuesta de Synchroteam

hace 4 años

Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Victor
Project Manager en Canadá
Seguridad e investigaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Good but could be better

4,0 el año pasado

Comentarios: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

Puntos a favor:

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

Puntos en contra:

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Respuesta de Synchroteam

el año pasado

Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Britney
Project Administrator en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Is able to fit our specific range of needs.

4,0 hace 3 años

Comentarios: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Puntos a favor:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Puntos en contra:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Respuesta de Synchroteam

hace 3 años

Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Helpful, but a little underdone

4,0 hace 6 años

Comentarios: Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Puntos a favor:

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Puntos en contra:

Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Respuesta de Synchroteam

hace 6 años

Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

Uzair Khan
Ha utilizado el software durante: No especificado
Fuente de la opinión
Fuente: GetApp

Finally found what I was looking for

5,0 hace 10 años

Comentarios: I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Puntos a favor:

Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy

Respuesta de Synchroteam

hace 6 años

Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Danson
Danson
Social Worker en Kenia
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Enables dispatch management in an easier mode

4,0 hace 6 años

Comentarios: The workflow is smooth and manageable

Puntos a favor:

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Puntos en contra:

In areas where there is slow connection tracking down the various employees can be challenging in that situation

Respuesta de Synchroteam

hace 6 años

Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Benton
CEO en EE. UU.
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Used in start up company

4,0 hace 4 años

Comentarios: It is getting the job done.

Puntos a favor:

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Puntos en contra:

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Respuesta de Synchroteam

hace 4 años

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Stephen
Stephen
Inventory Manager en EE. UU.
Usuario de Linkedin verificado
Maquinaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Straight forward and easy to utilize.

4,0 hace 6 años

Puntos a favor:

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.

Puntos en contra:

Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.

Respuesta de Synchroteam

hace 6 años

Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

Steven
Owner en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

The support staff is awesome and provides great support as needed. The software is pretty straight forward

5,0 hace 6 años

Comentarios: schedule all my crews keeps track of jobs upcoming and past.

Puntos a favor:

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Puntos en contra:

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Respuesta de Synchroteam

hace 6 años

Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.