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Puntos a favor:

There is a lot of things to like - but will these things work with software, its a question mark.

Puntos en contra:

He has difficulties working with a number of contacts. The integration with other administrative softwares is a bit complicated.

Valoraciones de LeadSquared

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,2
Relación calidad-precio
4,1

Probabilidad de recomendación

7,9/10

LeadSquared tiene una valoración global de 4,3 estrellas sobre 5 según las 159 opiniones de usuarios de Capterra.

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Filtrar opiniones (159)

Rahul
Rahul
Administrative Assistant - Admissions
Usuario de Linkedin verificado
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: GetApp

Very Useful Software for Sales Field

5,0 hace 8 años

Comentarios: I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Puntos a favor:

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc. Export import feature of the LSQ to help generate more defined reports in excel format. E-mail campaign report helps to target the audience based on open and click rate of the mailer. Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Puntos en contra:

Third party integration with LSQ takes time.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Ashutosh
Ashutosh
Vice President en India
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Highly Customizable CRM

4,0 el año pasado

Comentarios: Overall, LeadSquared is an excellent option for businesses looking for a comprehensive solution to their marketing, sales, and CRM needs. I have user Zoho CRM, Nopaperforms etc., but the flexibility offered by LS is better. Best part is that the CRM is highly customizable and can fit in the requirement of any business

Puntos a favor:

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Puntos en contra:

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Usuario verificado
Usuario de Linkedin verificado
Educación superior, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

We Go Live in a Week!

5,0 hace 2 meses Nuevo

Puntos a favor:

I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons are placed and what different user levels can and cannot see. Our partnership began in November 2023. We have built a beautiful system to meet our Admissions Teams' needs. The Marvin view is awesome! Our representatives are excited to start using it!

Puntos en contra:

There are only 4 levels of users (Admin, Sales Manager, Marketing, and Rep User). We have a 5-layer structured team, so one additional level would have been ideal. However, we figured out a workaround :)

Altaf
Altaf
Zonal Business Head en India
Usuario de Linkedin verificado
Aprendizaje en línea, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

A Frustrating Experience of Inefficiency and Disregard

1,0 hace 4 semanas Nuevo

Comentarios: Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period. Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform."

Puntos a favor:

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Puntos en contra:

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Rajesh
VP Finance & Accounts en India
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

CRM That Made A Difference

5,0 hace 2 años

Comentarios: So far Good, Excellent.

Puntos a favor:

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Puntos en contra:

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Devesh
Operations Head en India
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Great CRM Platform for B2C Businesses

5,0 hace 2 años

Comentarios: Lead Management and accumulation from various sources and channels has made various segments of operations organized

Puntos a favor:

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Puntos en contra:

Nothing as of now, mostly fulfils our requirements

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Bryan
Operations manager en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Has abilities but very lacking is support and implementation

2,0 hace 7 meses

Comentarios: Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.

Puntos a favor:

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Puntos en contra:

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Sagar
Manager Learning & Org. Development en India
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Leadsquared- One CRM to rule them all

5,0 el año pasado

Puntos a favor:

Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs.

Puntos en contra:

The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software.

shivendra
VP Sales & Marketing en India
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Review - Lakshmishree Investment & Securities Pvt. Ltd.

5,0 hace 2 años

Comentarios: amazing

Puntos a favor:

multiple customizable reports at different user levels

Puntos en contra:

issue in integration with our backoffice

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Tanmay
Manager en Namibia
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Tanmay - leadsqured

5,0 hace 10 meses

Comentarios: I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads ,

Puntos a favor:

Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup

Puntos en contra:

Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also

Preetha
GM-Operations en India
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Good CRM for marketing purpose

5,0 hace 2 años

Comentarios: As a CC manager, I can effectively track my CC's and this plays a very important role in the growth of my company. Leadsquared is very helpful in the sales and marketing department and I can experience the percentage of lead conversion increased after using the leadsquared CRM.

Puntos a favor:

Leadsquared helps to capture leads very effectively from different sources and lead distribution is also very useful. We could clearly track the call report of the tele sales team very effectively and could monitor them. We could analyse the lead stages also.

Puntos en contra:

It will be good if we can add call recording saving options so that we can do call audits very effectively without any additional payment. Every automation costs, so that is also not affordable for us since we are a start up company. Report area is lil bit confusing. It could be made user-friendly. Mobile CRM, sometimes it's getting hang

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Irfanudeen
Senior Academic Counsellor en India
Aprendizaje en línea, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Leads management with the help of LeadSquared

4,0 hace 2 años

Comentarios: I really liked this tooI for managing all my leads and I using this daily, I would recommend LeadSquared for those who need to organize, manage, categorize the assigned leads. And we create customer profiling concerning their nature of requirements like sales management or customer handling, student accounts management, call centers, ITs, Schools, higher educational institutes, even organizations for managing employees' details.

Puntos a favor:

Beneficial Sales user dashboard for tracking our leads, graphical representation of our lead funnel, task management with upcoming tasks with reminders and overdue tasks, along with activity summary. Quite impressing smart view mode and various lead stages for categorizing the leads.

Puntos en contra:

Sometimes the leadsqaured page takes more time for server management. The Leadsquared portal lags while accessing multiple leads, and the task reminder constantly pings us through the mail. Still, in the spam list, some text inputs are not showing correctly in the lead details like emojis, style fonts, some languages words.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Aditya
Business Development Executive en India
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

An effective lead management software

5,0 hace 2 años

Comentarios: PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Puntos a favor:

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Puntos en contra:

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Rohit
Digital marketing Executive en India
Ingeniería industrial o mecánica, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Leadsquared helps us manage leads efficiency.

5,0 hace 2 años

Comentarios: Any issues faced are easily resolved by customer support. It has helped us streamline our processes. The most beneficial feature is lead prioritization and it had helped us very much. It can be used an industry-specific CRM and otherwise which is a good point for CRMs.

Puntos a favor:

Captures lead from various sources and help in filtering them. Helps in data management. There is no privacy concern. Helps track the team and is easy to use as well. Automation in marketing is helpful and makes our process more quickly. Having used another CRM I can say that this switch has only helped out business more with it's additional features.

Puntos en contra:

There is no problem that we are facing currently. It's a good CRM. It is user-friendly but for someone new to the world of being able to use CRMs it can take some time to get there.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Kanchi
Sr Director Admissons en India
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A comprehensive CRM tool

4,0 hace 2 años

Comentarios: Serves it’s purpose as a Lead management system. Ease of use

Puntos a favor:

The best feature of Leadsquared is the control that the user has on customisation. Can create multiple forms, landing pages, lists all on their own which allows for short turn around times and better view of the data.

Puntos en contra:

Challenges with integration with other platforms

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Fastly growing Lead Management software

3,0 el año pasado

Puntos a favor:

The best thing that I like about Lead Squared is the call tracking feature that enables me to track my Sales Teams productivity and also identify gaps in lead conversions.

Puntos en contra:

The only thing that I don't like is the user interface. It has great features but the UI & UX is not up to the mark and also navigating through some features is difficult.

Palak
Team Lead en India
Administración educativa, 5.001-10.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

LeadSquared Review

3,0 el año pasado

Comentarios: Overall experiance has been average.

Puntos a favor:

The live calling updates and the recordings to listen exactly what happened on last call

Puntos en contra:

Interface is not that attractive and not much user friendly.

Arjun
Arjun
Program Head en India
Usuario de Linkedin verificado
Administración educativa, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Good CRM system to manage a sales team.

4,0 el año pasado

Puntos a favor:

The software is easy to use as compared to its other counterpart salesforce.

Puntos en contra:

Sierra Reporting is not the best, custom reports cannot be created properly.

Mahara
Team Lead en India
Aprendizaje en línea, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy to use in android devices

5,0 hace 2 años

Comentarios: Simple and effective software for maintaining all kinds of sales & marketing activates.

Puntos a favor:

Its so friendly for usage. And it can be operated in mobile phones itself. Best software for field sales and marketing time. With in fraction of seconds we can mark all information even while we are discussing with our customers.

Puntos en contra:

If we do a recording meeting , if any call or any other 3rd party interruption is done total recording have been crashed several times. Not supportive we lower model devices.

Respuesta de LeadSquared

el año pasado

Thank you so much Mahara for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Parth
Co-Founder en India
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Title of my reivew

4,0 hace 3 años

Puntos a favor:

The ease of integration and documentation

Puntos en contra:

The complexity in UI. It's not easy to exactly to know what is where

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Radhika
Customer Associate en India
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great CRM!

4,0 hace 2 años

Puntos a favor:

Ease of use, have all the data of the user in one place, quality reports

Puntos en contra:

Frequently facing the issue of call not getting triggered in the last quarter, though once raised - was resolved quickly by the team

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

vinay
IT-Team Leader en India
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Feedback

5,0 el año pasado

Comentarios: For the lead management, this software is the best.

Puntos a favor:

All Features are good, I personally liked the filters and exporting data feature. Its very handy and user friendly.

Puntos en contra:

I dont have anything in my mind.

Bhargav
Sales Manager en India
Gestión de inversiones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Value for money

5,0 hace 2 años

Puntos a favor:

This product help me in acceleration on lead management.

Puntos en contra:

Training for using the product efficiently should be given free of cost so that we can utilize the platform efficiently.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Gary
Sales head en India
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Post sales Customer queries

5,0 hace 2 años

Puntos a favor:

Excellent post sales team. With excellent customer support and immediate assistance is provided if needed.

Puntos en contra:

Usability and userflow is not as expected.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Bibhu Prasad
Digital Marketing Executive en India
Seguros, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

LeadSquared Review by Bibhu

4,0 hace 2 años

Comentarios: I have a good experience with LeadSquared as it helps us to track the lead stage and quality of the leads on various criteria.

Puntos a favor:

The product is easy to use. The best part is it helps us create a strong database.

Puntos en contra:

Custom reports on lead stages and campaigns like excel pivot need to be added so that it will save time.

Respuesta de LeadSquared

el año pasado

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.