Opiniones de TheraNest

All-in-one platform that's perfect for my small private practice!

Comentarios: My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Puntos a favor:

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Puntos en contra:

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Theranest lies about their customer service

Comentarios: From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Puntos a favor:

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Puntos en contra:

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

User Friendly EHR

Puntos a favor:

I have used Theranest for over five years since starting my solo private practice. The ease of use has been outstanding. I have everything I need to keep organized records, appointments and invoices all in one place. I transitioned to providing Telehealth seamlessly with Theranest during the Covid pandemic as well.

Puntos en contra:

There is really nothing I don't like about it.

Terrible product.

Puntos a favor:

The looks are easy enough on the surface. But even from the there the functionality is poor.

Puntos en contra:

The billing side is terrible. They won't let you post a zero pay payment, like a deductible, in an easy way. You need to post the payment, then find the patient, do the codes, and do the adjustment. And if there is secondary insurance, the user has to mark it to bill. These should all be done for the user.

Excellent Product

Comentarios: Very positive experience!

Puntos a favor:

I most like the one location for all aspects of our business. We have grown and TheraNest can handle the growth giving us accurate reports and scheduling practices.

Puntos en contra:

The app is less reliable and not as user friendly.

Can't live without you

Comentarios: Overall I am pretty happy. My use for this program may not be comprehensive, but I cannot live without it.

Puntos a favor:

Being able to keep track of clients, new and archived.

Puntos en contra:

The telehealth portion does not work well for me. I tried it and decided to go with an EMDR friendly telehealth platform. I also dislike the portal. My clients often have difficulty getting into it.

Best EHR

Puntos a favor:

I have been using this software for several years and I have enjoyed the ease o use. Customer service is very helpful and quick to response.

Puntos en contra:

Sometimes the claims process is long, but I don't think this is any software fault. I think this is just the process.

Just Starting Out

Puntos a favor:

As a new MH business you are looking at your start up costs. The fact that TheraNest is willing to grow with you is definitely an advantage. It helps keep the cost down for the new little business.

Puntos en contra:

It seems like many clients have a hard time understanding the statements.

A review from a long time user

Comentarios: I have appreciated the way TN has improved incorporating features which make scheduling, reminders, calendaring, and note taking so much simplier.

Puntos a favor:

I started with TheraNest in 2014 when we implemented EMRs for our private practice. Found TN to be affordable and convenient.

Puntos en contra:

None that I need at this time. This program meets all the needs I have at this time.

Theranest is the way to go.

Comentarios: Positive. There is a reason I’ve stayed with a Theranest.

Puntos a favor:

Easy to navigate and do what I need to Run my private practice. Customer support has always been really helpful when I needed to reach out to them.

Puntos en contra:

It is a bit more expensive than I would prefer.

Not made for larger organizations with multiple locations

Comentarios: Overall I was very disappointed and felt like I paid for a glorified calendar. They charge by client load, but clients do not just come and go. You have to wait for billing and payments, therefore I had to up my subscription twice in 6 months to keep making room. Again, I think this system would be great for a small therapy practice that has one location and keeps it all simple. It ended up costing our business 200,000 in receivables, an additional 40 hours of labor plus monthly charges for using a system that doesn’t work. Lesson learned. We switched to Kareo.

Puntos a favor:

My staff and I would unanimously agree that the calendar is amazing. I loved the ease of use, the color coding and the emails the system sends when appointments are booked. Although the repeat function was awful. We would delete appointments for the future, wouldn’t see any for the future and the client would show back up again.

Puntos en contra:

The billing, after being with them 6 months still never worked. Our office has central scheduling and multiple tax id’s. We were told they were capable of handling our size company. Our billing never went out properly and we never got a single EOB back through the system. When I confronted them about it, I was told at least my Blue Cross would be manually uploaded for us weekly and they would make it a high priority to figure out why those were not posting. I was told this the beginning of August. They uploaded those EOB’s once for us and the issue never got resolved. You also cannot call and reach customer service. The customer service is all through chat and they have very limited office hours. The reports are great for a small company but very limited for larger practices like ours. Luckily we held on to compulink during this time and sent all our billing out through them.

Don't do it!!

Puntos a favor:

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Puntos en contra:

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Solid Records Management

Comentarios: The customer service is good and very responsive, I am just not wild about the expense.

Puntos a favor:

I like that it is easy to see whether or not I completed my notes. Integrated Telehealth appointments.

Puntos en contra:

There's not a lot of ability to see multiple calendar dates at once or move between dates. I get charged for every little thing.

Good Telehealth but poor customer service

Comentarios: I have lost quite of bit of money dealing with Theranest now dealing with their poor performance around timeliness in working my claims.

Puntos a favor:

The Telehealth platform is the pretty decent with few session interruptions and great integration of the Wiley resources.

Puntos en contra:

Customer service is poor. If you start to have a problem with anything and become dissatisfied with their attempt to resolve it. Forget it, they will make it difficult for you to get out of any contracts.

Incredibly happy and satisfied that we switched to Theranest!

Comentarios: Exceptional. Our journey started with their [SENSITIVE CONTENT HIDDEN], who did an exceptional job explaining what Theranest would provide and how the system works. My big issue is customer service, if it involves a client's experience, whether its billing or telehealth assistance. When I have occasionally come upon a problem (which sadly is often user error....me...), I have gotten prompt response and excellent customer service. ([SENSITIVE CONTENT HIDDEN]? Amazing. And those articles by [SENSITIVE CONTENT HIDDEN], so helpful) . We are delighted with the switch.

Puntos a favor:

I love the clean interface and the ease of use this product provides. As someone who is not particularly technically savvy, this was an easy platform to learn and to teach. Secondly, and VERY important to me, the customer service is exceptional. They respond in good time, and they are incredibly helpful when they do. Its worth mentioning, that often I'm sending in a request for help at the end of my day, knowing that I won't hear back until tomorrow. While I usually loathe being referred to an article to address a problem, the articles they provide are exceptionally written, and give clear concise STEPS to resolve an issue. (Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Puntos en contra:

I haven't found any yet. We've had this for 6 months and nothing has happened that is problematic. In fact, its been a pleasure learning and working with the system and the Theranest Team. (And they are a TEAM) [SENSITIVE CONTENT HIDDEN] particularly is phenomenal. I even like the bot system that does the initial chat space! I usually hate that but its SO effective.

Works well but has limitations for large counseling programs

Comentarios: This keeps our program running well and all the counselors can stay on top of their paperwork. It has it's limitations but it is working fine for us.

Puntos a favor:

It is very intuitive and easy to learn how to use the basic functions. All our staff use it daily and generally can use all of the needed functions with limited training. The price is reasonable and the support is pretty good. They are friendly and understand the problem.

Puntos en contra:

We have found several limitations for our counseling center: 1) we see multiple members in a family with different counselors. You cannot create more than one account with one email. So if there is only 1 parent and 2 children that need to be seen we need to be creative in how to get intake paperwork to them. 2) Some of the forms are not customizable. We tried to use our own Intake and Treatment Plans, but then none of it had interface with the other features, so we went back to using their forms, but they are not in the format we need for Medicaid and for our own needs. 3) we do assessments to track progress. They recently added a few basic standardized assessment tools, but we would prefer to use our own that we developed. So we need to use Survey Monkey for that function. Generally we would prefer a product we can tailor more to our program needs, but realize this would cost a lot more. So for the money, this is an adequate product for us.

Overall, my favorite EMR of the five I have used and tried.

Puntos a favor:

Set up to document all phases of counseling; ability to upload documents into client records; MSE with each progress note; can email clients through client portal for HIPPA compliance; clients can securely complete, sign, and submit intake paperwork through client portal; ability to accept credit and debit cards easily for services rendered; GREAT invoicing and billing features; automated appointment reminders; integrated calendar; multi clinician capability; Wiley planner and progress note features; the reports feature is fantastic for tracking payments, invoices, and notes status. Subscribers can also develop custom forms for clients or for clinician documentation needs. The help and tutorial features are easy to follow, and customer service has been responsive. TheraNest continually seeks feedback about subscriber needs and uses that feedback to improve their product. There is also an internal office chat box feature.

Puntos en contra:

Like any product, it is not perfect. The calendar feature is good but has room for improvement with respect to appointments spilling into nonwork hours or the occasional time I choose to see clients outside my regular hours to compensate for conferences or other needs taking time from my regular client schedule. I understand this issue is being addressed. Progress notes can be lengthy due to incorporation of the client's entire treatment plan into the note. I have yet to find a way to mark treatment goals and objectives as completed in the treatment plan even when using the review feature. This would be a helpful feature to track a client's progress quickly and for planning future session interventions to address unmet goals.

Love the training and customer service responsiveness, but some key features aren't well thought out

Puntos a favor:

Customer service and responsiveness is very impressive. Now that I understand how it all works together, appointment scheduling and notes are very easy to use. I used to love that they have integrated credit card processing, but for the way we run our business it has a serious flaw. They are very open to feedback, and try to be responsive to features being asked for. Since we've signed up with them in January they have added quite a few new features, some of which are really helpful, others that don't apply to the way we happen to run our business.

Puntos en contra:

Some features only seem half thought out. For example: you can write one group note and have it appli to all members of the group, but in order to sign the note you have to go into each members account. This completely negates the time saved by applying the note to all group members with one key stroke. We are a small clinic and use this as our accounts receivable software also, yet there is no accounts receivable report you can generate. They have something called an "Invoice Aging" report that lists each clients outstanding invoices, but you have to go through and manually add up all the lines to get the total. To me, having an accounts receivable report should be standard. Just give me their name and the total of what they owe us. And now for the biggest con for us: The integrated credit card processing. The structure of our clinic is that each of us earns exactly what our clients pay us (in crude terms, we "eat what we kill"). For this reason when we get a deposit in our bank account we need to be able to easily identify what transactions make up that so we can give the correct therapist credit for it. There is currently no way to get this info. Theranest suggested we look at a list of payments recently made and figure out a combo that add up. This is way too time intensive (we have a bookkeeper we have to pay to do this) and it's prone to error. We're hoping they fix this soon

Extremely satisfied

Comentarios: There is nothing more reassuring than good customer support. Any time I have needed assistance, I have been offered answers and often good suggestions.

Puntos a favor:

First of all, the instructional materials and webinar made implementation far less stressful than I had imagined. Customer support is ALWAYS extremely responsive. The functionality is intuitive and allows me to set or change functions based on the needs of staff and clients. Also, if there is a clear need to upgrade or change functions or features, TheraNest seems quite willing to adapt to the needs of their customers, which is very reassuring.

Puntos en contra:

Integration was NOT difficult at all. There aren't really any cons. There are only things that I would add to cater spicifically to OUR office. Obviously, that isn't possible. And TheraNest already has a "suggest a feature" feature to allow customers to chose new functions by voting. Pretty cool.

Very good resource for our group practice

Comentarios: We have been users of Theranest for the last year. It is very, very user friendly, especially compared with some of the other products that we demo'd. Most things were very, very well --- scheduling, appointment reminders, progress notes, reporting features that help us know who is current with progress notes and assessments and who has gotten behind, treatment planning and diagnostic features. We do not use the Wiley Treatment Planner library, but we might at some point and are thrilled that it is available. We initially used the merchant account features to run credit/debit/flex cards through the system, but we found we could save considerably by having a merchant account with our bank instead. Switching back and forth was not a problem. We have generally been very pleased with most aspects of the service, especially the finance terms. This platform works very well for a practice that has several clinicians and when the work is exclusively individuals, couples or families.

Puntos a favor:

We love it that we pay a rate based on the number of active clients, not the number of users. We have several part-time staff who want and need to be able to use the same system, and other EHRs charge by clinician. The best part, though, is that it looks and feels very much like a paper record, and getting tech-anxious clinicians to make the switch from paper really very easy. Even the most reluctant found that they love it and do not complain about changing from paper to EHR.

Puntos en contra:

Group rosters, group notes and scheduling of groups is possible but definitely a weak area for Theranest. Other weak areas include the way the ledger interfaces with attendance in the creation of invoices and superbills (putting cancellations on them, even if there was no charge). And lastly, reporting features could be better for helping practice managers better assess productivity and other information. The dashboard looks great, but as far as I can tell, we can't change the data that the graphics are pulling from and they always are reporting information that is from the beginning of the practice's use of Theranest, not with any particular timeframe or different variables. This may be possible to change, but if so, it's not easy enough for THIS user to figure it out.

Many new learning experiences

Puntos a favor:

When I began at my current place of employment, I had worked as a counselor/therapist for over 30 years, but had never worked in a clinical setting. Thus, when I began, I had a great deal to learn about progress notes, assessments, treatment plans, etc. It took me about nine months to get the feel for the paperwork and the software. From that point, I have felt comfortable with navigating the software. The articles in the help section were useful and answered most of my questions. One of the early lessons I learned was never to leave a page on which I had entered information without saving it. Overall, it was fairly easy for me to learn, given that it was my first experience with any kind of software designed for the mental health field. I should also mention that I use TheraNest as a therapist; there is another staff member to work with the business/financial side of it.

Puntos en contra:

As with any technology, when a problem occurs which prevents one from doing the necessary work, it is very frustrating. In the nearly four years that I have used TheraNest, those kinds of problems have not occurred very frequently. When they have occurred, the TheraNest tech team has had them resolved in a reasonable amount of time.

Good product at a good cost

Comentarios: The ease with tele therapy and inexpensive cost. Some clients seem to find it difficutlt to initially log on, however. I suspect they may not be entirely reading instructions, however.

Puntos a favor:

Software is very user friendly and intuitive.

Puntos en contra:

Some of the add-on features are more complex. Billing and credit card processing. The training when taken a while ago seemed to move too fast. Seems training is now mostly on-demand type components. Help can be delayed at times (I suppose this is due to COVID-19, but not absolutely sure.) Some of the modules with casework seem incomplete. Creating treatment plans for instance - - it is difficult to update the plans. Only option is to add addendums.

Software that enables trouble free insurance submission and payment

Comentarios: I haven't had to hire someone to do my insurance submission, which would take from my business profits as a sole proprietor.

Puntos a favor:

I liked that I was able to submit insurance simply and quickly, with claims accepted and paid in a reasonable time frame. I like being able to have my clients fill out on line forms so that their information is easily accessible. Setting up appointments is also easy and am able to set them up on my phone app as well. The price is more reasonable than all the others I checked out. For an extra $10/month I am able to provide telemental health appointments securely to my clients. Customer service has been very helpful and they have been able to solve any problem I am having.

Puntos en contra:

Phone App does not have as many features as Simple Practice, which is why I first chose Simple Practice over Theranest. Forms were not as easy to create as Simple Practice. Sometimes takes a while to get my questions answered. Would like to have someone available by phone that was more easily accessible.

Hidden fees and not intuitive

Comentarios: Nothing I didn't already get from other EHR's. Nothing special.

Puntos a favor:

It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty)

Puntos en contra:

Extra fees for: wiley planner, customer portal, reminders, adding staff (pay once to add them, then to give access to wiley, then to give access to client portal!), more than 30 clients, etc! Plus, there is a 10 mb limit on uploading docs to client files. The editor for the intake paperwork is atrocious (let me upload a PDF!). The credit card payments take MONTHS to post in your account. No direct notifications when a client messages you! Unable to edit "non patient appointments" on the mobile app! Several buttons within forms direct you away from a page WITHOUT SAVING PREVIOUS INFORMATION! I've worked with other EHR's in the past and this one is not the worst, but the fees leave a bad taste in my mouth. There are other EHR's that just offer a flat rate and do ALL of these functions. I will be switching at the end of the year.

Good but needs some improvements

Comentarios: I would say in the beginning Theranest was excellent, it has made a lot of updates and improvements but the Telehealth still needs a lot of help to be more efficient. Im debating on cancelling my subscription and using Zoom or Doxy.me instead. Also takes longer to implement suggestions, I felt they were quicker in the beginning.

Puntos a favor:

I love the automatic appointment reminders and the missing progress notes reports. I also love the set up for entering notes. Love the new prescriber software.

Puntos en contra:

1. The Telehealth app is very glitchy (lose sound and video often) 2. No chart alerts options, which Ive requested for the past one year 3. Customer Service is hard to get to, takes too long, hours too short especially since we have evening shifts