Opiniones de Yonyx

Great Troubleshooting Tool

Comentarios: I have used Yonyx since 2015 in an ongoing capacity. I enjoy working in it and it's helped create a lot of integral guides for our internal employees.

Puntos a favor:

Ease of use and their willingness to explain their product and make effective changes when necessary.

Puntos en contra:

They normally fulfill my requests and I have no issues at this time.

Reimbursement Specialist

Comentarios: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Puntos a favor:

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Puntos en contra:

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Yonyx Review

Puntos a favor:

everything is easy to navigate although sometimes it can take some time to load properly

Puntos en contra:

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

Truly trustworthy and Secure tool. You should try Yonyx.

Comentarios: Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.

Puntos a favor:

Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.

Puntos en contra:

None in my experience. I have not experienced the bad side of Yonyx if any. I like it.

It's a 10 out of 10 for me!

Comentarios: 5 STARS! I would recommend it to everyone.

Puntos a favor:

I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.

Puntos en contra:

I have nothing bad to say about Yonxy. It's a 10/0 for me!

Easy and user friendly!

Comentarios: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.

Puntos a favor:

I love how user friendly and clear the website is. I like how it throws my name into the script

Puntos en contra:

There i not much i don't enjoy about Yonyx.

Great resource for daily work

Puntos a favor:

User friendly, Reporting, makes daily work an easy task.

Puntos en contra:

Could use a little more initial training and tips and tricks but other than that none.

Try Yonxyx

Comentarios: I've enjoyed using Yonyx and would recommend it to others.

Puntos a favor:

I love that it is a central place where I can review my scripts and the scripts for other departments.

Puntos en contra:

It is not linked to our phone system, so there have been some issues with that.

Great!! fast and very easy to use

Puntos a favor:

Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!

Puntos en contra:

I don't like that you can't open another lead while using it in another place, it messes up with the other one.

ResponseBPO feedback

Comentarios: this has been great, support is amazing. The teachings have been insightful

Puntos a favor:

the multiple features that allow me to configure the scripts exactly how i imagine them and expect them

Puntos en contra:

the number of steps taken to complete an action. complexity of setting something up

Best app if you need to use scripts.

Comentarios: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.

Puntos a favor:

Yonyx is very easy to use, we use it every single day and it has helped us tremendously.

Puntos en contra:

Nothing, so far so good. We love this app.

10 out of 10!

Comentarios: Yonyx has made my transitions into new roles flawless. Highly recommend

Puntos a favor:

The simplicity and user friendly website

Puntos en contra:

Nothing! Yonyx was very easy to use and navigate

Great product!

Comentarios: Very positive. It has been a great help at work.

Puntos a favor:

The ease of use. And the ability to add and change very quickly.

Puntos en contra:

A little hard to get used to clicking through each response.

Great Knowledge Base

Comentarios: Fantastic! It really helps me in my everyday work

Puntos a favor:

Functionality Ease of Access You'll see answers right away

Puntos en contra:

Sometimes it doesn't have any complete steps based on issue

call center

Comentarios: I love using Yonyx for dealing with our customer

Puntos a favor:

easy to use and toggle between different screens

Puntos en contra:

need more updates in management. or easier to input new information

Yonyx Review

Puntos a favor:

Its a smooth system that easily allows me to complete my job functions each day.

Puntos en contra:

Sometimes there can be technical issues.

Yonyx Review

Comentarios: Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.

Puntos a favor:

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Puntos en contra:

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

AMAZING SOFTWARE!

Puntos a favor:

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Puntos en contra:

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Really good product that just keeps getting better

Comentarios: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Puntos a favor:

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Puntos en contra:

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Yonyx review

Comentarios: New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved

Puntos a favor:

Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development

Puntos en contra:

Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved

yonyx is a site which made our wlork so much easier. it is like a dictionary for us.

Comentarios: a very greatful experience with yonyx. and it has made our life easier. it has made our work easier

Puntos a favor:

it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything

Puntos en contra:

we dont have many access for this site and but there is not a lot of thing to dislike

A script that is simplified!

Comentarios: I have been using Yonyx for 5 years. I appreciate a script available at my fingertips. I also appreciate how there are very little technical issues. Usually I just refresh and the script updates. I also love how we can provide instant feedback.

Puntos a favor:

I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.

Puntos en contra:

There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.

yonyx review

Puntos a favor:

The product was easy to use. And make your work easier

Eliminates tech support calls

Puntos a favor:

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

Puntos en contra:

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

My review about yonyx

Comentarios: i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

Puntos a favor:

yonyx guide us and give us resolution without any interruption that i like most about this software

Puntos en contra:

its provide as all information step by step