Opiniones de Yonyx

Providing Self-Service to our Dealer Network

Comentarios: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Puntos a favor:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Puntos en contra:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Must have side-arm to reduce variation across thousands of decisions

Comentarios: The team is supportive and knowledgeable, they have always helped in times of need.

Puntos a favor:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Puntos en contra:

- Advanced reporting needed some customization work

Yonyx Review

Puntos a favor:

Its a smooth system that easily allows me to complete my job functions each day.

Puntos en contra:

Sometimes there can be technical issues.

Yonyx Review

Puntos a favor:

everything is easy to navigate although sometimes it can take some time to load properly

Puntos en contra:

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

An Insightful Review of Yonyx

Comentarios: Overall, Yonyx is a great software package that can be used to quickly and easily build decision trees. The user interface is intuitive and easy to use and the analytics and reporting tools provide great insight. The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Puntos a favor:

Yonyx is a great software package that provides an intuitive and powerful platform for creating decision trees. The user interface is easy to use and understand and the ability to quickly build decision trees makes this a great tool for any organization. The built-in analytics and reporting tools are also very useful and provide valuable insights.

Puntos en contra:

While Yonyx is a great software package, there are some areas where it could be improved. The pricing structure can be confusing and it is not always clear what services are included in the package. Additionally, the customer support could be improved; the response times can be slow and the resources available are not always helpful.

Well creative application

Comentarios: We can solve the number complaints in the field and in the technical team. saving the money and lots of time implement the video upload option in the yonyx.

Puntos a favor:

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Puntos en contra:

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Yonyx

Comentarios: It is a very useful tool

Puntos a favor:

The guidance that it gives and how prompt it is

Puntos en contra:

Nothing in particular i think it's great

Gain Knowledge and Take Decision with Yonyx

Puntos a favor:

Know the Flow and Find the solution easily with Yonyx .Initially it helps me lot to learn the process.Pictorial Representation is just fantastic

Puntos en contra:

Search Options could be increased to a next level.

Impressive

Comentarios: it is like a great friend to me which guiding me

Puntos a favor:

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

Puntos en contra:

if there is any update it can be intimated with the email

Yonex is very usful tool

Comentarios: yonyx is help me to solve customer problem with there solution its very useful tool for me

Puntos a favor:

its help me lot to understand the customer problem and there solution

Puntos en contra:

chart flow is little bit critical for come back to home page

Really good product that just keeps getting better

Comentarios: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Puntos a favor:

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Puntos en contra:

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Multipurpose Tool

Comentarios: My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Puntos a favor:

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Puntos en contra:

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Great platform. Super user friendly!

Puntos a favor:

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Puntos en contra:

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Very useful Tool

Puntos a favor:

Yonyx is the one of the best tool for enterprise admin to setup self-help portal. Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Puntos en contra:

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

AMAZING SOFTWARE!

Puntos a favor:

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Puntos en contra:

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Great Tool

Puntos a favor:

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Puntos en contra:

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Great tool for providing consistent omni-channel customer experience

Puntos a favor:

- consistent message across different channels - ensures agent wise process adherence - ensures first contact resolution - great for a knowledge base

Puntos en contra:

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Yonyx is the way to go!

Comentarios: Since yonyx has been around its very useful and helps all the time.

Puntos a favor:

I love how you can populate a script, if the scripting is gone.

Puntos en contra:

Nothing, i enjoy it. I wouldn't change a thing!

My helpdesk uses Yonyx everyday

Puntos a favor:

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

Puntos en contra:

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

wonderful Yonyx, save the lives of many.

Comentarios: It has saved me and my colleagues from the little notion we had of technique.

Puntos a favor:

Step-by-step problem solving to reach an immediate solution to the problem.

Puntos en contra:

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

My review about yonyx

Comentarios: i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

Puntos a favor:

yonyx guide us and give us resolution without any interruption that i like most about this software

Puntos en contra:

its provide as all information step by step

I like Yonyx

Comentarios: Easy to use and makes my job easy.

Puntos a favor:

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

Puntos en contra:

I have had no problems with the software. Therefore, I do not have any changes to make

Easy to use

Puntos a favor:

I love the easy to use software, I think that my nona could use this software!

Puntos en contra:

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.

Easy to use solution with extraordinary support

Puntos a favor:

This is a light, fast, adaptable way to get the right answers to our customers. We imagined a slightly different use case and were blown away with the responsiveness of the Yonyx team who helped us make that possible. WCAG 2.0 AA compliance assistance was a huge plus. We like the analytics and are looking forward to using that to refine our guides as they get used.

Puntos en contra:

Early days for us so hard to say. I guess I don't much like how the guides natively interconnect, with dropdowns of guides per catalogue per line of business. But that's scarcely a problem given we embed these in our own site and use that navigation instead.

Yonyx helps collect all the data for our company to use

Puntos a favor:

Yonyx is super easy to use! My company makes a lot of data driven decisions in order for our success and time we spend here to be maximized. Our Data Scientists pulls data that is recorded on Yonyx to create reports that help determine what changes need to be made in our process for referral management. When I was being trained how to use it, it was very straight forward since every script we use can be categorized with ease.

Puntos en contra:

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.