Opiniones de SentricHR

Buen programa de gestión de recursos humanos

Puntos a favor:

Programa muy útil que te permite fijar tus objetivos, además de poner recibir las nóminas y gestionar las vacaciones de tu equipo

Puntos en contra:

Sin problemas hasta el momento. Es un programa muy útil

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Comentarios: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Puntos a favor:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Puntos en contra:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

Excellent Software with Many Options

Comentarios: The staff at Sentric have been incredibly responsive and friendly. They are more than ready to take time out of their day to help with a solution of any kind. If the company doesn't have an immediate solution for an issue, they are willing to brainstorm and come up with solutions not only to better our experience but to use to improve the experiences of other companies. They do not shirk the chance to develop new avenues to improve overall customer experience.

Puntos a favor:

The ease of use as well as the clarity with which things are presented, both from an administrative position and an employee position, is a breath of fresh air compared to the system we were using previously. It's an open environment with a lot of room for customization which can help us to engage employees in using the software as well as adapt to our ongoing needs.

Puntos en contra:

We are missing a few specific integrations for our company's needs but nothing that we can't work around. The staff at Sentric are already helping us to build out some solutions for the missing pieces.

The entire platform needs an improvement from web portal to mobile application.

Comentarios: Adding data into a central location.

Puntos a favor:

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Puntos en contra:

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

Sentric is a fabulous choice for ease of use and integration

Comentarios: The whole team from start to finish was STELLAR! They were friendly, helpful, and really took the time to make sure I understood how to set up different areas of the system. The training offered is great - I can watch a video on my own time, or schedule something one on one, or sign up for a live webinar.

Puntos a favor:

Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing. SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.

Puntos en contra:

This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.

Great product - very customizable

Comentarios: There were more limitations than what the sales person stated when I got my pitch and during the demo. I believe this is just a disconnect from sales to daily usage from an HR perspective. It would be nice for them to hire HR professionals to demo/sell their product if that is their target market. Overall, I really love the system. For the big HR tasks, they really hit the mark. For the tedious day-to-day, they could use some upgrading. I would absolutely recommend this product to other organizations.

Puntos a favor:

This software is extremely easy to use, not only for the adminstrators, but also for the individual employee. The app is GREAT! Works extremely well and can do almost everything you can do from the web version. Build team was fantastic to work with. I have a very complicated report that they were able to create in the Time platform so that this could be automated. The Performance Management platform is extremely customizable to multiple job positions.

Puntos en contra:

Missed punches in the Time platform are tedious and time consuming. There is no way for the employee to enter a missed punch on their own. They have to email their supervisor to let them know and/or the supervisor has to track down the employee when reviewing the time card. The Help center seems to only touch on the basics. For the more in depth questions (not specific to my company), I still have to reach out to customer service for help. While they are extremely nice, helpful, and timely, I would like to find out more on my own and not have to submit a ticket and wait for someone to get back to me.

SentricHR Review

Comentarios: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Puntos a favor:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Puntos en contra:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Worth Every Penny

Comentarios: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Puntos a favor:

The amount of features you get for the cost is amazing. And it is so easy to use.

Puntos en contra:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Big Sister Boston Review - Dec 2020

Puntos a favor:

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Puntos en contra:

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

SentricHR a great resource for our small non-profit.

Comentarios: SentricHR has allowed us to have the same HRIS capabilities as large companies have. It has transformed our on-boarding process from a time consuming manual, paper-driven process into a faster and more efficient electronic process. This has been especially great during Covid remote work. We haven't missed a beat these past two years in large part due to Sentric HR.

Puntos a favor:

SentricHR is a very user friendly platform that captures all the areas of HRIS functions that we need in order to run a small, non-profit business.

Puntos en contra:

Overall, SentricHR is a great product. If there was one area of improvement that I would recommend would be the ability to do more functions on the same screen without having to click back/forth as much.

Just completed the implementation

Comentarios: Our previous HRIS was "clunky" and every time I had an issue and called the support line I'd find out there was a "glitch" in the system and it would be sent to product development to resolve. SentricHR has amazing support who are very responsive and solution focused. I'm looking forward to a long relationship with the SentricHR team!

Puntos a favor:

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

Puntos en contra:

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

My first choice in Payroll and HR Software

Comentarios: Overall, this is the most comprehensive, yet user friendly, HRIS/Payroll system available. Having working with almost every large payroll product on the market over my 30+ years in business, the fact that I have implemented SentricWorkforce in the last 3 companies that I have worked with will be an indicator that this is a quality product, supported by a quality team of programmers, implementation specialists, and customer support and service providers. SentricWorkforce allows our company to drive supervisory responsibilities down to the managers that need it, while providing HR and Finance the confidentiality necessary to maintain our team members' privacy of information.

Puntos a favor:

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze. The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc. As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

Puntos en contra:

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

Great HRIS System

Comentarios: The company I work for has been utilizing SentricHR for almost 9 years. My overall experience with SentricHR has been great. The company I work for recently went through a change that involved SentricHR setting up a new account for us. The move from one company name to another - including behind the scenes tax / billing information - went pretty well. The SentricHR customer service is amazing!

Puntos a favor:

The reporting feature is one of my favorites. If SentricHR hasn't already designed a report in need, they will help you design it or I can design something myself by using their Ad-Hoc option.

Puntos en contra:

The thing I like least about SentricHR is - employees do not have the option of filling out a timecard via a mobile phone unless employees punch in and out each day. It would be nice for SentricHR to design a program that allows employees to add how many hours they worked in a day - via a mobile device.

Best Customer Service Team Ever!!

Comentarios: If there is ever anything I do not understand, need a path to reach or operator error, Sentric amazing Support Team is fast to respond and make me feel as if even my smallest concernm is a major concern with their personalized response.

Puntos a favor:

Easy to use dashboard Unparalleled training Team

Puntos en contra:

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved. Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.

SentricHR Fan

Comentarios: We have had a great experience with SentricHR and I can't stress enough how great the support staff is. I've never had an issue that was not quickly resolved other than the mobile app.

Puntos a favor:

The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.

Puntos en contra:

When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.

Ease of doing business

Comentarios: I had a wonderful experience, I had to convert data from the old system and the team made sure I knew it was overwhelming at first, but then it got easier, and with that ease my system loaded well, my data was safe and secure, the training to the staff and employees on how to use it was so easy. The support from SentricHR is the best I have ever had with a software company. They are all a great group of people!!!

Puntos a favor:

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

Puntos en contra:

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

Sentric Workforce is so helpful

Comentarios: This solved our problem of keeping track of all Employee information and having it all in one place is just wonderful.

Puntos a favor:

I like that Sentric is able to handle so many functions. We use it for everything! We keep all of our staff information, qualifications, benefits, payroll, etc. in the system. We also use it for recruiting and posting jobs as well. We can track our applicants and all of our openings. Once the applicant's information is in the system, it transfers over when they are hired so we do not need to reenter addresses, education, etc. It also has the capacity to run reports. We use it for so many functions, we don't know what we would do without it!

Puntos en contra:

Some of the functions (such as reports) do require practice but the more you use it, the easier it becomes.

New SentricHR User

Puntos a favor:

Integration team was very easy to work with. Some features were harder than others to implement but overall a good experience

Puntos en contra:

PTO/Absences were very difficult to get transitioned over and get balances correct. Also benefits such as GTL had to be manually entered with no upload so that was very time consuming. Also, reports are not able to be filtered or changed so we have to run multiple reports for information. Would like to have the Report Writer capability that was in M3

New to Sentric HR but very impressed!

Comentarios: We are greatly improving the candidate experience with the Applicant Tracking and onboarding system. The is critical as we are a people oriented organization.

Puntos a favor:

I really like the ease of use and the incredible support! Our rep solves issues quickly and with great ease. I am so impressed!

Puntos en contra:

Non that I can think of currently. Everything has been great

Great Customer Support!

Comentarios: I could not be happier with the service we receive from the SentricHR team!

Puntos a favor:

The customer support is fantastic! Always helpful and friendly! The software continues to be upgraded and adapted as business needs change.

Puntos en contra:

The reporting features could use some improvement with ease of use and functionality.

A Good HRIS System

Puntos a favor:

Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

Puntos en contra:

It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should. That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

Corporate Air

Comentarios: Good. There is a lot to learn but [SENSITIVE CONTENT HIDDEN] and the team have been extremely helpful with our scheduled calls and pop up questions/calls. [SENSITIVE CONTENT HIDDEN] has helped me learn at a pace that I can retain the most information.

Puntos a favor:

There is a lot to the software but its easy to use. SentricHR and Attendance work great together.

Puntos en contra:

Routes and Alerts is going to take a while to learn. There is a lot you can do but being new to the software it seems complicated.

Sentric HR Review

Comentarios: I am very satisfied with the product and support of Sentric HR. I can typically find all of the information I need in one system, which is great. I also live by the Sentric support team. They are always so awesome, friendly and helpful.

Puntos a favor:

I like that everything is integrated into one system, and it is very user friendly.

Puntos en contra:

I am happy overall with the Sentric system. I think there are always improvements that can be made to anything, but nothing specifically comes to mind.

SentricHR - Customer Oriented

Comentarios: We have been with Sentric HR for over a year now. The customer support they offer is tremendous. Lots of helpful and friendly people - especially [SENSITIVE CONTENT HIDDEN] who was our implementation specialist and continues to be a reliable support for our team! It is fairly inexpensive compared to other products offering similar services, but yet maintains a professional look.

Puntos a favor:

Customer Support is Great - not "just a number" to the company (like the larger payroll companies) Lots of functionalities that are new to our company and help elevate our HR team. Interface looks good, too!

Puntos en contra:

There are too many steps (and clicking) for one simple task.

I use the HR portion of the system.

Puntos a favor:

New hire entry wizard. Employees can pull up their time off to see when/what they've used. Unfortunately it's not always accurate.

Puntos en contra:

The reports are not accurate and cannot run reports that should be HR standard, cannot run "simple" reports with ease; onboarding; lack of communication when upgrading issues occur.