Opiniones de Paycom

Paycom

Comentarios: Excelente software siempre lo sugiero a amigos y conocidos.

Puntos a favor:

El proceso de nómina se ha vuelto mucho más eficiente y en general, es una nómina mucho más fluida. También me encanta que tengamos un representante disponible cuando sea necesario. Si nuestro especialista no está disponible cuando llamo, se aseguran de transferirme a alguien que pueda ayudar.

Puntos en contra:

No hay nada en este momento que no me guste de Paycom porque todo me ha sido explicado muy bien. Me gustaría que todas las fechas importantes, como cumpleaños, fechas de contratación y números de seguro social estuvieran juntas. En este momento, debajo de fechas y recursos humanos, el número de seguro social no está en esa sección. Al completar la documentación adicional, creo que tendría más sentido tenerlos juntos. Tener estos números reales juntos facilitaría la experiencia.

Paycom simplifies manager and payroll/HR access

Comentarios: Paycom has numerous advantages, one of which is that it allows workers to review their time sheets and paychecks before they are officially submitted.

Puntos a favor:

It's simple for staff to utilize Paycome to review and sign off on their own timesheets. Your devoted specialist's constant help has been greatly appreciated. If they don't know the solution, they'll go look for it and get back to you. What I need is a business that specializes in finding and applying solutions.

Puntos en contra:

My only complaint is the price, but that's only because I'm a miser. The only drawback I've experienced is a delay in receiving my tax results. But if I wait patiently, I can get anything I want.

Paycom handles forms excellently

Comentarios: Paycom was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time.

Puntos a favor:

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

Puntos en contra:

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Not a good fit for a Small Business

Comentarios: Should have never signed up with Paycom, should have looked for a Payroll company that caters to small businesses.

Puntos a favor:

Not a good fit for a Small Business ! they treat you like a corporation from the start, they charge misc additional fees, payroll system NOT user friendly. Waste of my time and money.3 months in and still can’t get timesheets to work.

Puntos en contra:

Not easy to use by administrators & employees and Takes too long to get up and running.

Easy to Use

Comentarios: Overall, I love paycom. I highly recommend it, it's detailed, easy to use and efficient.

Puntos a favor:

I like that paycom is very user friendly and easy to use. It makes approving time cards and leave very easy. It's also helpful in tabulating leave. I love that I'm able to see how much leave I'll have by a future date. I love the web page and mobile feature, this is extremely helpful when approving time cards remotely. The kiosk clock in makes it easy for my staff to sign (with their four digit employee ID) in easily instead of signing in through the website login. My staff love that they can see their hourly rate in paycom, update their direct deposit, change their benefits and see a "sample check" of how much they'll get paid.

Puntos en contra:

The only thing I don't like about paycom is that once an employee has resigned they still remain in your populated list of employees when you're reviewing timecards.

Miss Paycom

Comentarios: I took it for granted. We use workday now and I’m so mad now. It’s frustrating. I just wish they would improve their education portion.

Puntos a favor:

I love how easy it us to navigate Paycom. Clear instructions, easy to understand and use. I love the tabs and dashboard

Puntos en contra:

Boring courses that had cheesy and or stale content. Most of it was entry level content that applies, but it always felt like review. I didn’t feel like I learned anything new or interesting

Quality product

Comentarios: Easy to use. Great for large or small companies.

Puntos a favor:

The ease for our staff to use Paycom and make time corrections and PTO requests was so valuable! We worked hard to flesh out the learning tools and applicatn tracking, it was very customizable

Puntos en contra:

Slow to make updates at times. Wish there was a texting feature built into applicant tracking and a better worklist.

Functional payroll and timeclock with mobile capability

Comentarios: It's been very positive, there are a lot of instructional docs and videos to help and support is pretty good.

Puntos a favor:

Fairly easy to use, mobile app works very well.

Puntos en contra:

A few features are buried but not too terribly hard to find.

Paycom is exellent, just don't forget your password, you may never be able to log in again.

Comentarios: I've been using it for a little over a year and have very little complaints. One thing that is a bother is the trouble with logging in, and it is sometimes sluggish.

Puntos a favor:

It is wonderful to be able to check you time card for errors, put in for time off requests, and is overall an extremely easy to use and handy application.

Puntos en contra:

Many co-workers have great difficulty with log ins and password changes.

easier workflow

Puntos a favor:

It is a platform that with its usefulness facilitated the workflow to decrease by allowing employees to interact in a special way when reporting information for payroll, vacations or additional payments that sometimes they forget to make, there is closer communication with each one of the employees

Puntos en contra:

for the function with which I use this software there have been no failures

Great way to keep track of paychecks

Puntos a favor:

I used paycom a few years back while working for a previous company. It was primarily used to clock in and out for work. I really liked how easy it was to use and helpful links were provided for features I had difficulties with. I could also keep track of paychecks, the amount of taxes I was paying, and whether my timesheet had been approved or not among others. Having this online system really came in clutch during the pandemic when we had to switch to online work.

Puntos en contra:

I'd say I least liked how overwhelming it is to use initially. It took me a few hours of looking around to understand where everything was and how to use it the intended way.

The black hole that is Customer Service in Paycom

Comentarios: The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess.

Puntos a favor:

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

Puntos en contra:

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

A really good system a couple of short steps from greatness

Comentarios: The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Puntos a favor:

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Puntos en contra:

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Best of the Best

Comentarios: Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Puntos a favor:

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Puntos en contra:

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

User Friendly System

Comentarios: Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist.

Puntos a favor:

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Puntos en contra:

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Good product but definitely pricey

Comentarios: Nice software with lots of flexibility but every function has a cost so it isn't really plug-in-play.

Puntos a favor:

There are great features and reporting and lots of flexibility for user defined components.

Puntos en contra:

Price is a bit much. There are lots of things you can do with it, but every little thing comes with a price. It doesn't work well with all enterprise systems, so you can make it work, but again, for a price.

A well-rounded, feature rich HRIS

Comentarios: We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Puntos a favor:

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Puntos en contra:

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

A good solution for the money

Comentarios: Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Puntos a favor:

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Puntos en contra:

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Puntos a favor:

ESS Dashboard/Tiles and notification menu. Ability to send automated "no thank you letters" to rejected interview candidates Test sample paychecks Total comp letters Dynamic Benefits / Open Enrollment Process

Puntos en contra:

No historical reporting No option for change reports to pull one or two field items and does not show effective dates System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation Phantom period in Time Off Module Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted. Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data) Can't hide unfilled/unused custom fields Performance Review Module not very dynamic/customizable Survey function not very dynamic/customizable (no logic) No Job Description function/Module 401k changes wont feed to our external vendor Too many individual steps to accomplish one task (i.e. build a check list) In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Paycom

Comentarios: Very very satisfied. Highly recommend to any business. Amazing company to work with.

Puntos a favor:

Easy to use. Is/can be a one stop shop for any employer. Application tracking system is amazing and saves time when entering a new hire into the system. Also has government and task management section that has pre-loaded modules to send out to employees to help keep a company in compliance with federal/state laws. Customer Support is awesome. Our assigned rep reaches out monthly to see how things are going and will schedule meetings every few months to come onsite to discuss any changes, upcoming changes and to answer any questions you may have or walk you through something you may be having an issue with

Puntos en contra:

One thing i wish paycom had the option for is taking an applicant that you have saved/generated under "Candidate Tracking" and be able to convert them into either the Applicant Tracking and/or creating a profile for them if you hire the employee. Currently, if you save an applicant as a "candidate" you cannot convert them to the applicant tracking side or make them a profile once the job offer has been accepted.

Struggling to get support

Puntos a favor:

Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off.

Puntos en contra:

We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system. We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication. My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days. We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back. We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response.

Best HRIS

Puntos a favor:

Paycom covers the entire employee life cycle. I can access the system anywhere and all of the employee's information is in one spot. The customer service at Paycom is the best I have ever worked with. The response time to emails, phone calls, etc is so fast and the team I work with is so friendly and helpful. Previous payroll companies we worked with had massive turnover and I knew I would have to explain myself multiple times before someone would be able to help me. Paycom's support team knows myself and my team as well as all of our specific information. I don't have to explain myself or what I'm trying to do in the system. They can usually fix the issue or help me right away. Before Paycom we switched payroll companies every year because we were so dissatisfied. We have now been with Paycom for 4 years and I can't even imagine leaving. Paycom has been able to grow with our company and support us during our growth.

Puntos en contra:

Anything that hasn't worked for us in the system Paycom has been able to come up with a solution for us. We asked for approval tiers in expense management and Paycom is working on creating this for us right now.

Customer Service Needs Improvement

Comentarios: Paycom's field customer service could use improvement. When we first joined with Paycom, our account manager was responsive and available when we needed something until we pushed back on additional charges for an item. From then on, I never heard from her.
Many months later, I spoke with someone at the corporate office about an add on product and was introduced to our new account manager. Things were going great until we pushed back on a module because we didn't see the value. The account manager then become unresponsive. Finally, her manager reached out and he also would take many days to respond.
In my experience, when things aren't positive or a hard conversation needs to happen, the field employees go silent.

Puntos a favor:

I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed.

Puntos en contra:

You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more!

Perfect for managing employee records and automating HR procedures.

Comentarios: Paycom allowed us to perfectly control our databases, as the high-quality automation enabled us to keep the data updates continuous without interruption, and this led to the preparation of payrolls in the required time without any delay, and all other records are always ready upon request.

Puntos a favor:

Paycom helps provide integrated solutions to build a comprehensive database of the organization's employees, and it also works to automate the implementation of operations, especially with regard to payroll, and also helps to find a variety of solutions that meet the requirements of the human resources department. I very much appreciate the intuitive interface of the dashboard, whether it is a web page or a mobile application, as it enables us to use all the tools and access all records and data with complete ease. Filtering and searching options within records are easy, as is reporting.

Puntos en contra:

You can't hate Paycom, especially when you deal with their support team, as they are very responsive, and provide appropriate solutions with complete transparency.

Terrible Service

Comentarios: There are just too many headaches when working with this company. I had to do a full audit on PTO to make sure people were credited correctly. I would not recommend this company and ended up switching payroll companies this year.

Puntos a favor:

The interface is easy to use and has a lot of features. They time clock is easy for employees. Reports are intuitive.

Puntos en contra:

The service was terrible. It would take 3 to 7 days to return my email's and I typically had to resend the email. The platform was changed and I was not timely notified so it took hours longer to run the payroll. My W-2's were amended twice last year and will need to be amended again this year. The staff does not understand the reporting rules on a health savings account. I have an employee over 55 who wanted to make a catch up contribution to the 401k. The system erroneously didn't allow it and changed the check that i had submitted. I didn't receive a phone call from Paycom but I caught the mistake and was able to get it fixed.