15 años ayudando a las empresas españolas
a elegir el mejor software

Sobre BigTime

BigTime está destinado a empresas de servicios profesionales que necesitan información más detallada de sus recursos más vitales, ganancias y productividad.

Descubre más sobre BigTime

Puntos a favor:

BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month.

Puntos en contra:

The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end.

Valoraciones de BigTime

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,7
Funcionalidades
4,4
Relación calidad-precio
4,5

Probabilidad de recomendación

8,7/10

BigTime tiene una valoración global de 4,6 estrellas sobre 5 según las 636 opiniones de usuarios de Capterra.

¿Has utilizado BigTime?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (636)

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Ayuda a llevar un control.

4,0 hace 10 meses

Puntos a favor:

Este aplicativo permite llevar un control de tiempo y gastos aparte de tener una variedad de herramientas muy utiles.

Puntos en contra:

No tengo quejas por el momento me ha funcionado muy bien.

Eduardo
Eduardo
Ingeniero de Sistemas en Perú
Usuario de Linkedin verificado
Diseño, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Escelente software para la productividad

5,0 el año pasado

Puntos a favor:

BigTime es façil de configurar y usar, permite la conexión a QuickBooks para publicar información y permitir la facturación a los clientes. Así mismo, visualizar informes de gastos y recopilar información de los proyectos en una base de datos. Además, cuenta con seguimiento del tiempo que es muy sencillo de controlar.

Puntos en contra:

Un punto negativo de BigTime es que a veces crea tiempos duplicados. Enviando el doble o el triple en horas de trabajo.

Itziar
Nutricionista en España
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Gran software para avanzar en tu negocio.

4,0 hace 9 meses

Comentarios: En general, me parece una gran herramienta si lo que quieres es facilitar y agilizar tu trabajo, por todas las funciones que ofrece, creo que es una de las mejores opciones a utilizar.

Puntos a favor:

Lo que más me ha gustado es su capacidad para facilitar y gestionar tu trabajo. Tiene muchas funciones que hacen posible todo lo que imaginas, desde gestionar los proyectos, realizar operaciones...

Puntos en contra:

Lo único a mejorar quizás sea el diseño del propio software, para que así sea un poco más dinámico en las gestión de proyectos.

Diego Sebastian
Estudiante de Medicina en Ecuador
Dispositivos médicos, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

BigTime: El software de gestión de horario en tareas

4,0 hace 2 años

Puntos a favor:

Es el primer software que conocí para gestionar mi horario

Puntos en contra:

No requiere muchas mejoras pero si en diseño

Ariadna
Arquitecta en España
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

BigTime

5,0 hace 8 meses

Puntos a favor:

Es un buen programa para llevar un recuento de las horas

Puntos en contra:

Hay aplicaciones con los mismos usos que este programa más faciles.

Jessica
Jessica
Game Programmer en EE. UU.
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A fantastic tool for managing projects

5,0 hace 2 años

Comentarios: The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.

Puntos a favor:

It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.

Puntos en contra:

BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.

Denise
Denise
Marketing Specialist en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy entry of time and expenses using Bigtime

4,0 el año pasado

Comentarios: Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.

Puntos a favor:

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Puntos en contra:

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Jenna
Office Manager en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Bigtime

3,0 hace 5 años

Comentarios: Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.

Puntos a favor:

I like that you are able to create your own engagements per client.

Puntos en contra:

I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.

Respuesta de BigTime Software

hace 5 años

Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team

Georgios
Engineer en Grecia
Transporte marítimo, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

BigTime review

5,0 hace 3 meses

Comentarios: BigTime is a very useful program.
I suggest it without a second thought.
You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems.
Is my pleasure to use BigTime.

Puntos a favor:

BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances. Very friendly for use program. Can have integration with WIP tracking and other programs. The 24/7 chat support is very helpful and gently and they can answer to all of our queries.

Puntos en contra:

The mobile app is very limited and it stucks very often. Except this I cannot say that I find something else negative by using BigTime.

Brandon
Brandon
Sales Specialist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

BigTime helps with expense and project management

4,0 hace 8 meses

Comentarios: We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges.

Puntos a favor:

You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program.

Puntos en contra:

It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential.

Maddie
Maddie
Game Developer en EE. UU.
Usuario de Linkedin verificado
Juegos de ordenador, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Both the interface and the customer service are excellent

4,0 hace 8 meses

Comentarios: Through the BigTime Wallet, sending and receiving invoices is a breeze. BigTime has improved the speed with which we are paid. The fact that it integrates with Quickbooks makes billing a breeze. Using BigTime wallet, you can get paid much more quickly.

Puntos a favor:

It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply.

Puntos en contra:

Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least.

Jean
Jean
Executive Assistant en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Accounts Receivable/Accounting Manager BigTime Review (Not project management)

5,0 hace 3 años

Comentarios: The training was really amazing. And the capabilities made it well worth the switch from Productive.

Puntos a favor:

The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks.

Puntos en contra:

I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit.

Courtney
Courtney
System Administrator en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

BigTime streamlines our projects efficiently

4,0 hace 6 meses

Comentarios: BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website.

Puntos a favor:

BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects.

Puntos en contra:

The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications.

Joanna
Business Manager en Canadá
Servicios medioambientales, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

New to Big Time

5,0 hace 8 meses

Comentarios: The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time.

Puntos a favor:

Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements.

Puntos en contra:

The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system.

Greg
Owner en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Customer Service

5,0 hace 10 meses

Comentarios: Invoicing and interfacing with QuickBooks is a huge plus for my business

Puntos a favor:

It is a full featured package with many tools I am not using since they don't apply to my business

Puntos en contra:

Some features are not intuitive which leads to extra time to complete or change something

Jessica
Director of Operations en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Lots of Options

4,0 hace 3 años

Comentarios: Support team is quick to respond and has multiple options to contact them. Account managers follow up frequently.

Puntos a favor:

Ease of timekeeping and expense module.

Puntos en contra:

There are lots of different options to set things up and you need to fine tune what works best for your organization and the other softwares you implement into. Still fine tuning 2 years later to find the best ways to set up projects and tasks for quality reporting. Would like to see white labeling and SSO integrations in the future.

David
Co-Founder & Partner en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Solid Platform for Professional Services Organizations

5,0 hace 5 años

Comentarios: Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates.

Puntos a favor:

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation.

Puntos en contra:

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future.

Respuesta de BigTime Software

hace 5 años

David, First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you. Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help. Thanks again, The BigTime Customer Success Team

Benjah Maina
marketing en Catar
Redacción y edición, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Honest Review of BigTime

4,0 hace 2 años

Comentarios: Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting.
Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs.
Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget.

Puntos a favor:

-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level

Puntos en contra:

-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up

Sonia
operations manager en EE. UU.
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

The training sessions have been paramount to my success with using the software. Brea rocks!

4,0 hace 7 años

Comentarios: Ease of use with Quickbooks integrations and lots of customizations for staff

Puntos a favor:

Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software.

Puntos en contra:

While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job.

Usuario verificado
Usuario de Linkedin verificado
Investigación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Good Basic system that is easy to use

4,0 hace 5 años

Comentarios: Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime.

Puntos a favor:

The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.

Puntos en contra:

For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.

Tamara
Director of Operations en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Small Business Review of BigTime

4,0 hace 12 meses

Comentarios: Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough.

Puntos a favor:

BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved

Puntos en contra:

There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.

Soncerie
Office Manager en EE. UU.
Diseño, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Big Time Switch from Timeslips after 20+Years

4,0 hace 3 años

Puntos a favor:

It is bendable once you figure out exactly what you need it to do. Customer Support works with you to get to your end goal. I am particularly pleased with the ongoing support have received from [SENSITIVE CONTENT HIDDEN], who handles every support ticket with Support, Satisfaction and Complete Competence . Her knowledgebase is clearly an asset to her customers and what she is unsure of, she escalates and does not spin her or your wheels wasting time, which is a precious commodity in the World of REMOTE WORK Space.

Puntos en contra:

Its inability to perform some task that I am used to which is to be expected in a switch form one system to the next.

Terri
Office Manager en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Invoicing Webinar

4,0 hace 5 años

Comentarios: I love the software for invoicing.

Puntos a favor:

I think the software is very user friendly, however, there are parts of it that I have never used and not sure how to use it.

Puntos en contra:

I think the software is very easy to use, but I would like to know more about how to use the features I don't use.

Respuesta de BigTime Software

hace 5 años

Terri, Thanks so much for this review! We're most pleased that you found our Invoicing Webinar useful and that you're also finding your BigTime user-friendly and easy to understand. In regards to learning more about BigTime, there are many options: Knowledge Base: http://kb.bigtime.net/ - we have 100's of articles on almost every topic imaginable about BigTime here. Just type in what you're looking for and hit enter! Blog - https://blog.bigtime.net/ - our weekly updated blog has tons of excellent articles: industry best practices, tips & tricks, frequently asked questions, and much more! Webinars - https://www.bigtime.net/webinars/ - webinars that cover multiple topics offered each month. All free, all the time. Also, please do not hesitate to reach out to our Customer Support or Customer Success Teams - we're happy to help! Thanks again, The BigTime Customer Success Team

Amy
Design Director en EE. UU.
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Big Time Review

4,0 hace 6 años

Comentarios: I really love Bigtime because of the customer support. Without that this would be extremely challenging. I hope there will be more development to make the program more fluid for various types of projects.

Puntos a favor:

Simple interface, fairly user friendly, and customer support!

Puntos en contra:

The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost.

Respuesta de BigTime Software

hace 6 años

Amy, Thank you for taking the time out of your day to post a review for us here at BigTime. We are very pleased that our software and support and proving helpful to you. Also, we wanted to let you know that in addition to our support offerings, we have an excellent Knowledge Base that can also be used to assist you when you have questions. Feel free to check it out here: http://kb.bigtime.net/ Please do not hesitate to reach out to us should you have any questions - we look forward to hearing from you! The BigTime Customer Success Team

Ben
Vice President en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Core features have degraded - Buggy updates

2,0 hace 2 años

Puntos a favor:

This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.

Puntos en contra:

It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.