Opiniones de Bloomfire

Enables employees with a trove of knowledge

Puntos a favor:

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

Puntos en contra:

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

Happy with Bloomfire existing Functionalities

Comentarios: it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.

Puntos a favor:

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Puntos en contra:

having 2 links created for the same post when it is mapped under 2 groups.

A good platform for organization to begin their KM journey

Comentarios: Its been a pleasant experience overall with Bloomfire.Though scaling up the experience for multiples teams is a challenge.

Puntos a favor:

Amazing SearchEase of UseContent Management

Puntos en contra:

Lack of CustomizationsAPI integration with O365Quick upgrades and deployments can help

Bloomfire - Exceptional platform

Comentarios: Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday.

Puntos a favor:

Key aspects: searchability, how it looks, and organization features.

Puntos en contra:

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

Bloomfire is THE platform (and partner) for expanding the use of our data

Comentarios: Took our team to the next level. Love it.

Puntos a favor:

Easy to use - for uploading and downloading content

Puntos en contra:

Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content.

Bloomfire - faster searches and better collaboration

Comentarios: Bloomfire makes it easy to Collaborate with other users on posts, streamlines processes, saving time on multiple projects. It has proven to be an invaluable resource for managing paperwork and staying up to date on implementations, making workflow easier and more efficient.

Puntos a favor:

I started using Bloomdire since last year, at first I was a bit skeptical, but I realized that it is one of those platforms that makes your work easier, especially when searching for information and making decisions, I really like the interface it is Easy to use and the search function is efficient, Bloomfire significantly simplifies the search for information in our marketing department. the platform enables quick access to the information you need with just a few clicks or searches, surpassing traditional web searches in speed and reliability.

Puntos en contra:

Bloomfire is a software with useful tools, but it is not easy to understand for new users, it needs to be more intuitive so that the learning process does not take a long time, another aspect that needs to be improved is to be more open to customization, so that Users can adapt them to their needs.

An Essential Part of our Organization!

Comentarios: Bloomfire has been a HUGE part of our organization. Although we have been using it for years, this last year we have undergone our largest project within the organization and Bloomfire has been our savior. It has allowed us to have a central location with all knowledge/training pertaining to this Project and the launch would not have been successful without Bloomfire! We continue to expand our use and are excited for what else is to come!

Puntos a favor:

The ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business.

Puntos en contra:

We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming.

Life Insurance Company Migration

Comentarios: Bloomfire has been extremely helpful from the beginning. They have helped us develop a much-needed tool to accommodate all of our daily activity, content management and training needs.

Puntos a favor:

Product is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.

Puntos en contra:

Bloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting.

it takes time to get used to learn how to search and find answers

Comentarios: maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it.

Puntos a favor:

I love the main page and how you can change it to tailored it to our needs

Puntos en contra:

sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search

Senior Associate

Comentarios: Good

Puntos a favor:

Search functionality , Front page customisation

Puntos en contra:

It would be better if we have bulk upload functionality for doc upload and access

Frustratingly difficult

Comentarios: Frustrating

Puntos a favor:

I like the idea of series, but the search is so terrible you can't find the series you need.

Puntos en contra:

It's impossible to find the article you're looking for. Unless you know the exact full title, you'll never find what you're looking for with keywords.

Good General Product

Comentarios: It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Puntos a favor:

The search tool, and how it brings up all related material to peruse.

Puntos en contra:

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Great product

Comentarios: I absolutely love this product and look forward to watching the improvements and updates that come with this product.

Puntos a favor:

Our company uses this product as the information bible we have been building it up for years and this is used daily with all our agents and it is a very easy and effective way to get the info you need and if the info is not there that is an easy way to add it.

Puntos en contra:

adding links and making informational articles can run into formatting is a challenges and sometime finding information can be difficult

Double thumbs up!

Comentarios: My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too.

Puntos a favor:

The functionality and how easy it is to use on a daily basis. We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs.

Puntos en contra:

When in the administrator mode, we sometimes have trouble when doing multiple uploads and/or edits of contents. Site may freeze and causes re-work.

We love Bloomfire from a development perspective.

Comentarios: We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Puntos a favor:

Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Puntos en contra:

The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Simple yet powerful tool to organise knowledge and policies

Comentarios: Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

Puntos a favor:

- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration

Puntos en contra:

- limited editing options

Good knowledge base tool

Comentarios: We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

Puntos a favor:

Ease of use for end users searching for documents and for "Authors" to upload their documents.

Puntos en contra:

A bit of version control on the published documents would be nice.

Positive review

Puntos a favor:

Bloomfire allows our teams to mine the collective knowledge of the entire company.

Puntos en contra:

Overall pretty good tho’ I’m not real good at using the search function.

Director of Playout and Delivery

Comentarios: We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

Puntos a favor:

Ease of posting, searchability, low admin overhead.

Puntos en contra:

sometimes it can be hard to remove and modify users, not a massive problem but I had to say something!

Love this software

Comentarios: We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Puntos a favor:

The organization of being able to group items into series. It's so easy to maneuver and find things, based off the tag and search feature.

Puntos en contra:

we are trying to franchise another company, and its in the early stages of development. Since we don't have any franchisees yet, the price is too much to invest in this software. So it would be great if smaller packages were available for companies such as this.

Bloomfire Review

Comentarios: I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

Puntos a favor:

Ease of use Great for small community

Puntos en contra:

Some glitches Support could be better

My daily go-to resource

Comentarios: I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Puntos a favor:

Easy to load documents, pictures, videos or whatever we need to reference.

Puntos en contra:

Sometimes the posts have trouble saving & we have to retrieve them and post again.

Reduces time it takes to find the information you need!

Comentarios: time savings, early adoption, ease of use

Puntos a favor:

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Puntos en contra:

Administration can get a bit hands on, but the client support team steps in a ton for me with support.

So easy to use!

Comentarios: I am not commenting on customer support or value for money specifically, because I do not directly handle either. But based on ease of use, functionality, and general interface, this is THE most intuitive, fluid office organization program I have ever used. We have used it to organize and make searchable everything from everyday tools used by all staff, to institutional knowledge, to easy-to-find links to our frequently used websites. This will make onboarding new employees at least 75% easier. Thank you!

Puntos a favor:

Ease of use, especially the intuitive quick-search tool.

Puntos en contra:

It is proving slightly less intuitive to a select few older members of our staff, who were not brought up on smart search.

A decent tool for Knowledge base

Comentarios: Overall the experience with Bloomfire has been a positive one. The centralized knowledge base has proven useful and the benefits exceed any of the drawbacks we have seen by a wide margin.

Puntos a favor:

We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit. Community features such as likes and comments are a nice touch and give folks the ability to engage.

Puntos en contra:

For the most part, it does what any tool of this kind should. One of the biggest complaints we have is about indexing and navigation that can seem a bit cluncky at times.