Opiniones de Spidergap 360 Feedback

Spidergap Rocks

Comentarios: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Puntos a favor:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Puntos en contra:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Alternativas consideradas: SurveyMonkey

Razones para elegir Spidergap 360 Feedback: For efficiency in administering and reporting on 360 feedback results.

Razones para cambiar a Spidergap 360 Feedback: It’s the best solution of its kind available.

Affordable, good customer service and an easy-to-use service

Comentarios: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Puntos a favor:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Puntos en contra:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternativas consideradas: Qualtrics EmployeeXM y SurveyMonkey

Razones para cambiar a Spidergap 360 Feedback: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

This product is great for 360 feedback and the customer service is outstanding!

Comentarios: Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful.

Puntos a favor:

I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers.

Puntos en contra:

I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment.

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Puntos a favor:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Puntos en contra:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

360 Feedback for a small non profit organisation

Comentarios: This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

Puntos a favor:

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

Puntos en contra:

I struggled with getting the time line planned out, I did not find that particularly intuitive

Spidergap Review

Comentarios: A good tool with excellent customer service, easy to use, and affordable. It offers many services to companies.

Puntos a favor:

Good software for preparing and tracking surveys, provides a free trial, is easy to use, can automate evaluation processes, makes it easy to generate a lot of statistics, and provides good after-sales service.

Puntos en contra:

The program needs more work and development, it is preferable to increase the allocation space, it is preferable to add some features so that the work can be performed more efficiently.

Highly Recommend!

Comentarios: Exceptional product! I will be using them again.

Puntos a favor:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Puntos en contra:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Spidergap is a rare gem!

Comentarios: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Puntos a favor:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

Puntos en contra:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

You get more than just software, you also get consultants

Puntos a favor:

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

Puntos en contra:

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

Superb Customer Support

Comentarios: My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Puntos a favor:

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Puntos en contra:

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Takes 360 degree feedback to the next level

Comentarios: Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels. However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process. The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on. To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.

Best 360 tool I've found

Comentarios: I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.

Puntos a favor:

Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service

Puntos en contra:

Would love to be able to custom design the front cover without needing tech support

Exceeds my expectations

Puntos a favor:

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Puntos en contra:

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Fit for purpose design with great support

Comentarios: I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.

Puntos a favor:

I chose this software because the reports and results are professional, easy to understand and customizable. I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.

Puntos en contra:

Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.

Easy to use and to customise. Great support team!

Comentarios: Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Puntos a favor:

The software is easy to use, and the support team is very efficient and quick to answer.

Puntos en contra:

The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

As a professional coach, I needed a 360 feedback system I could use with my clients

Comentarios: I recently completed a project using Spidergap for this and found it worked perfectly. With online technology you tend to expect a lot of issues, but we didn't have any with Spidergap - it did everything it was supposed to do. The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well. One big benefit to my client was the ability to customise the questions (whereas most other tools don't allow this). I also found Spidergap's 360 Academy really useful, helping to remind the 360 participants (and me!) that the aim of the feedback review meeting is not actually to review the feedback, it is to make an action plan. Support was fabulous, and worked extremely well. I will definitely use Spidergap again.

Great, would recommend it to anyone

Puntos a favor:

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Puntos en contra:

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Excellent! I truly recommend.

Comentarios: I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

Puntos a favor:

flexibility, ease of use

Puntos en contra:

that I cannot select single assessment scale (need to compare target performamce with current performance)

Good tool, easy to use and streamlines the process

Comentarios: Good tool, easy to use and streamlines the process.
Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Spidergap delivers!

Comentarios: From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

Perfect 360 Feedback Tool

Comentarios: We have been working with Spidergap for 3 years now. Our collaboration started with a small 360 feedback survey of 2 teams that combined included 50 employees. We have now expanded this survey to the whole Operations Unit with 500 plus employees Globally. Spidergap has given us all the flexibility and support that you expect from a top notch company. The tool performs great both on small samples and on large worldwide groups. Compared with some of the other tools out there, I highly doubt you can get better value for your money.

Very Friendly User Experience

Puntos a favor:

Very user friendly interface with great customisation especially in design and reminder comms. Help desk are on hand and very effective (in my experience). The reports they generate are really interesting and detailed. Haven't used the software yet but the impact survey also looks a great addition to understand how our clients experience was felt.

Puntos en contra:

Lack / awkwardness of distinguishing between self and peer reviewers

An intuitive, easy to use system with insightful performance reporting

Puntos a favor:

The software is intuitive and easy to use, questions can easily be removed, added and customised.

Puntos en contra:

I feel as though the desired performance questions (though these can be deleted) can lead the reviewer to answer the actual performance questions in a particular manner.

Brilliant Tool and Support

Comentarios: The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !

Spidergap is professional, user friendly and a great help.

Puntos a favor:

The 5 credits were extremely helpful and generous. It made us want to create other reviews just to use the system :) It is easy to navigate, very user friendly and quite detailed. The user support is really good too. Well done.

Puntos en contra:

Setting up the data in the excel upload file can be quite time consuming. Would it be possible to populate my data with your spreadsheet to save the time to type each name and criteria separately? Hope this makes sense??