Opiniones de Shortcuts

Tu negocio da un giro

Comentarios: Mi experiencia es muy buena, realmente nunca habia llevado mi salin de peluqueria tan bien como ahora porque en el tengo todo tipo de estadisticas e informacion que me ayudan a mejorar dia a dia

Puntos a favor:

Realmente no puedo decir algo en concreto q me haya gustado mas, porque realmente todas sus funciones son vitales para llevar un negocio, tiene mogollon de detalles que te hacen super facil una buena gestion sin llevar trabajo alguno......estas al corriente de todo en todo momento.......solo tienes q pensar que te gustaria saber y te aseguro que este programa lo tiene.....es increible!!!!!!

Puntos en contra:

De momento a dia de hoy no hay nada q extrañe porque lo tiene todo

Excelente Software para negocio de salones de belleza y cuidados esteticos

Comentarios: Gracias a este software he podido sacarle provecho a mi tiempo y ofrecer un servicio extraordinario a mis clientes, no he tenido más quejas con los tiempos de espera de los mismos y sus citas se han cumplido a cabalidad.

Puntos a favor:

Lo que más me impacto fue la programación de citas pues esta me ayudo a brindar un mejor servicio a mis clientes, también es muy fácil de usar y se adecuo perfectamente a las funcionalidades de mi empresa

Puntos en contra:

Hasta el momento me ha funcionado perfectamente, ha llenado todas mis expectativas y cumple con lo requisitos para ser el mejor software de mi peluqueria

Es un sofware muy facil de usar,

Puntos a favor:

Este software de salón es bastante fácil de usar. Mi personal puede ser fácilmente capacitado para utilizar esto. Utilizamos accesos directos en el punto de venta y para concertar citas con los clientes. Existe una amplia gama de informes y listas de marketing.

Puntos en contra:

Really, we haven't run into any issues with shortcuts. If we were unable to solve a problem, the service is excellent.

Best Salon Software Ever

Puntos a favor:

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

Puntos en contra:

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

8 years working with shortcuts

Comentarios: Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

Puntos a favor:

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

Puntos en contra:

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Shortcuts isn't a good choice for my salon

Comentarios: I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Puntos a favor:

It looks nice

Puntos en contra:

Its useless, not user friendly, over priced and very basic

Great product overall

Comentarios: Great!

Puntos a favor:

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

Puntos en contra:

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Great Salon Software

Comentarios: We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

Puntos a favor:

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

Puntos en contra:

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

Excellent software with amazing support

Comentarios: We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface
The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff
As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking
A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing
Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic
The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

SHORTCUTS SOFTWARE Disappointment

Comentarios: Shortcuts used to be innovative but that has gone to their heads. They are not competitive in the market place anymore and bundle services into their offering that is expensive but obsolete in today's market.

Puntos a favor:

Well branded Desktop reliability Not much really

Puntos en contra:

Archaic in terms of design and use. Very Expensive Being charged for training for what should be support Long contracts (3 years) with an autorenewal clause that made me feel like I am being held as a hostage. The arrogant attitude of the company

Good software - Parent company is poor.

Comentarios: Originally when independent they were a good company to work with. Jonas has changed this and they are not they same company. Disappointing.

Puntos a favor:

It's a fairly easy to use appointment system with some good features, albeit a rather dated configuration. Reports are good and system is capable of handling multi sites, although additional licences are needed.

Puntos en contra:

Since Shortcuts was bought out by Jonas, the support, software and general feel of the company has declined. They are very contract focused, with long contracts. Hardware is expensive to buy and it still requires the software to be loaded onto the computer, instead of cloud based like many newer systems. They have lots of 'bolt ons' to regular fees, ramping up the monthly costs. additional licences are needed for additional terminals or remote access, again increasing costs.

Choosing Your Software

Puntos a favor:

It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.

Puntos en contra:

Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.

Easy to learn and use

Comentarios: It was simply to use and easier to get staff to use it quicker. Training was minimal.

Puntos a favor:

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Puntos en contra:

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

Terrible service and very expensive experience

Comentarios: Terrible, unhappy, disgusting service

Puntos a favor:

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

Puntos en contra:

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally. Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them. Would seriously never buy anything from them again!!

Too expensive

Comentarios: Too expensive

Puntos a favor:

Don’t like it And too expensive Very complicated to remember steps Long wait times for help

Puntos en contra:

They want you to watch videos It is too complicated And for the price they should do what ever you ask Extremely long wait time for help Too expensive

Disappointed

Comentarios: Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Puntos a favor:

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Puntos en contra:

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

Horrible customer support and business practices

Comentarios: When trying to sell the product they are super nice. But don’t be fooled. They have horrible business practices and are only the there to milk you for as much money as possible. There are so many better alternatives to this software for much more competitive prices.

Puntos a favor:

Reports. Software was able to generate reports for different aspects of business

Puntos en contra:

Booking system is archaic and online booking is even worse

Overall Satisfied

Comentarios: Shortcuts customer support is always available and very helpful

Puntos a favor:

Shortcuts is very user friendly. I love how it keeps up with my client's histories

Puntos en contra:

Sometimes the program license times out which is frustrating and takes unnecessary time I don't have. The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching

Great for Beauty Salons and Barber Shops

Comentarios: Overall, I very like the software. We have had it in two businesses.

Puntos a favor:

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

Puntos en contra:

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

I love shortcuts!

Puntos a favor:

I love how easy this product is to use. It makes the business easy to run. I love how it sends out reminders to my clients and also changes to the color of there reply. It’s easy to adjust times and services! I recommend it to anyone!

Puntos en contra:

No cons. I love shortcuts! Highly recommended.

Pretty Good

Comentarios: I feel they try to keep up and the customer support is pretty good. Extras are a but expensive. Overall it’s good.

Puntos a favor:

Online booking and text confirmations and 24 hour support.

Puntos en contra:

No training on all it has to offer, kind of expensive and they go up in price. Shortcuts doesn’t really help unless you ask.

Simple and easy to use great for everyday running of salon appointment bookings

Puntos a favor:

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

Puntos en contra:

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

Shortcuts Software Review

Comentarios: Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.

Puntos a favor:

I like being able to login and see appointments and point of sale from home. I like the reports I am able to access. I like the online booking that is available for our customers.

Puntos en contra:

I wish customers could book 2 or more appointments at same time in an easier fashion.

Great service

Comentarios: Amazing

Puntos a favor:

All of new updates , except for the texting when you move clients from one stylist to another need

Puntos en contra:

Need to work on the texting part, has a few problems

Software Review

Puntos a favor:

Inventory features: being able to set the max. and min. for each product Inventory reports

Puntos en contra:

You have to click so many things to check someone out and to add services