Opiniones de Talkdesk

Herramienta muy práctica

Comentarios: Muy bien

Puntos a favor:

Realmente la usamos durante el periodo de prueba ya que estábamos en busqueda de un software de llamadas para implementar en nuestro Call Center. La herramienta es sencilla de manejar y tenía las funcionalidades básicas. Es bastante amigable a la vista y no se hace complicado tanto para admins como para los agentes el manejo de la herramienta.

Puntos en contra:

En su mometo no pudimos enlazar otras integraciones de canales escritos, por ejemplo, integrar WhatsApp. Esto era muy importante para nsotros condensarlo todo en un solo lugar.

Talk

Puntos a favor:

Facil de usar las funciones y atajos de charlas

Puntos en contra:

Medio pesado el archivo para la carga de daros e info

Escritorio al habla

Puntos a favor:

Lo use para comunicarme con mi profesora de ingles nativa y habia claridad en la llamada y facilidad para grabar las clases.

Puntos en contra:

En todo el tiempo usado no note nada que dijera esto no me gusta

TalkDesk is above the rest! - Cortney K

Comentarios: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Puntos a favor:

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Puntos en contra:

Sometimes the audio is best when connected via ethernet cable.

Saved My Fashion Brand Business

Comentarios: Overall, Talkdesk has been a game-changer for my business, allowing us to deliver the exceptional support that our customers expect and deserve. We're confident that our partnership with Talkdesk will continue to drive our success and help us to achieve our customer service goals for years to come.

Puntos a favor:

My business, Kixara is a company that values customer service , and we were thrilled to find a partner that shared our commitment to delivering exceptional support. Talkdesk has helped us to streamline our customer service operations and provide faster, more efficient support to our customers.One of the key benefits of Talkdesk has been its ease of use and intuitive interface. Our team was able to get up and running quickly, with minimal training required, and the platform's flexibility and customizability have allowed us to tailor our customer service operations to meet our specific needs.Talkdesk's advanced analytics and reporting tools have also been invaluable, providing us with valuable insights into our customer service operations and helping us make data-driven decisions. We've been able to identify areas for improvement and implement changes that have resulted in faster response times and higher customer satisfaction ratings.

Puntos en contra:

As a business that values exceptional customer service, there were times we experienced occasional bugs or technical issues. This normally causes disruptions to our customer service operations, leading to delays or frustrations for our customers and representatives. However, we appreciate that Talkdesk's customer support team is always available 24/7 to help troubleshoot and resolve any issues that may arise.

Sleek Product for Small Start-Ups

Puntos a favor:

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Puntos en contra:

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Great Experience with Talkdesk!

Comentarios: Overall, my experience with Talkdesk has been great. It is a great customer service tool that is easy to use and provides great customer support.

Puntos a favor:

Talkdesk offers an easy-to-use interface, making it very simple to set up and manage my customer service. The customer service team is also incredibly helpful and always responds quickly to any inquiries.

Puntos en contra:

The pricing could be more affordable and other features could be improved, such as the reporting and analytics.

A fantastic all-in-one phone solution : Talkdesk.

Comentarios: With all of our other systems, this service works seamlessly. For all aspects of our operations, we utilize various phone lines using this service. TalkDesk is a fantastic product all around. It is a perfect fit for our Contact Center because of its user-level user-friendliness and simplicity.

Puntos a favor:

The overall caliber of each call is the most major element. Both you and the customer can hear each other clearly. I adore how effectively it integrates with Zendesk and how well their voicemail system functions as well. Additionally, the opportunity to quickly call my customers with only a press of a button.

Puntos en contra:

None that I can think of as so far the tool have been excellent in all ways and form. But I have a suggestion, It would be a good idea, to add a feature that allows you to put the customer on hold while calling another number from the same account.

One of the best software for call recordings and clear calls.

Comentarios: My overall experience was not that great especially with call distribution but with a few improvements talkdesk could work better or even the best.

Puntos a favor:

The most impactful feature for me is the clear call and call recording. You will be able to track your calls and missing recordings in no time.

Puntos en contra:

Not fair call distribution. Only one agent that is on the priority list is getting the calls

Good tool for quality check

Puntos a favor:

It's very easy to use, since it's simple, but quite complete.It's very flexible and the report features are very complete, allowing us to have a wide and clear vision of our performance.

Puntos en contra:

Since it doesn't have the "search" option, we need to go over all chats to find the client we need. It's not very intuitive.

Talkdesk Review

Puntos a favor:

It had an intuitive interface that made it easy to set up and manage my customer interactions. Flexible customization options, advanced analytics and reporting, and integrations with other business tools.

Puntos en contra:

The user interface isn't as user-friendly as some of the other solutions, and it can be a bit confusing and complicated to use.

Definitely a must for contact centers!

Comentarios: Overall, perfect for contact centers set up where calls are coming in and out to keep the business going with such ease.

Puntos a favor:

The easy and even navigation of calls. Clear audio. Effortless transferring of calls to different channels.

Puntos en contra:

I think its the separation of a third party CRM from it. It would be perfect to have to access calls without having to open two tabs.

Great Software, A few bugs but things are getting better

Puntos a favor:

I love how easy this app is to use. I use Talkdesk daily in a healthcare call center setting. The calls come through smoothly. They are easy to disposition and listen to. I really enjoy using this service.

Puntos en contra:

It is sometimes glitchy. Agents at my current job have had calls come through while they were on a call. It also lags when it is ringing, this could be due to high call volumes.

Great experience so far

Puntos a favor:

We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.

Puntos en contra:

TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.

Talkdesk was there when we needed it

Comentarios: Easy to use, with the options to expand and customize TD to your needs.

Puntos a favor:

I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic.

Puntos en contra:

I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating.

So glad we made the move to Talkdesk!!!

Comentarios: I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since coming over from ZenDesk. I am not putting down ZenDesk either, their help desk platform is hard to beat. But for the calling feature which is all we use, Talkdesk does it much better and saved us thousands a year!

Puntos a favor:

What I like most about this software is that IT WORKS!!! We have used two other systems in the past and both were iffy at best, often went down, and when they did it was always someone else to blame. Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary!

Puntos en contra:

The licensing can be a bit tricky to figure out as they have some seasonal ones you can add but sometimes that's confusing and doesn't happen quickly if you need to add them. But that is also planning on our part and giving them time.

Talkdesk is an awesome all in one phone service.

Comentarios: I would highly recommend this service to companies in need of an online phone system.

Puntos a favor:

This service integrates well with all of our other systems. We use different phone lines with this service for all ends of our business.

Puntos en contra:

Setup could have been a little easier, but support was awesome.

The Best, Near Perfection Integration

Comentarios: We have been using both SalesForce and TalkDesk for more than a year now for our company and it could have never been easier compared to what we were using before, I am really thankful that our team have discovered this platform. We started using SalesForce first for a few weeks but then TalkDesk happened and it has never been this easy for me and my team, Calls logged automatically, Cases auto populate with the correct and necessary details which results in fast and efficient customer response and information backtracking. We can never ask for a better service, The Talkdesk Live at our dashboard was super helpful for managing our Agents and for tracking our service level rates which is very important if you are working for a customer driven company/job. The only hiccup that we have experienced overall is SF connector not linking properly to the TalkDesk widget in which we figured was caused by Internet fluctuations whenever the connection speed gets lost/slow but with coordinating this with the Talkdesk Team and our IT department we were able to fix the issue and it barely happens anymore and when it does occur it can be easily fixed by reloading SF. Such an awesome service.

Puntos a favor:

Integration is a breeze, My team and I never encountered any issues with the integration and the information of any of our call logs getting lost/missing

Puntos en contra:

Callbar integration would sometimes disconnect fail, there are times where the information takes minutes to get transferred to Salesforce which is detrimental to fast customer interaction

Fairly innovative company, not perfect but who is

Puntos a favor:

We've been with Talkdesk for over 2 years, and in that time they've proven to be hungry for the market, very innovative and collaborative. The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface. The sentiment reporting is invaluable and you often don't have to reach out to support since their knowledge base is ridiculously thorough.

Puntos en contra:

We definitely noticed with the departure of our first CSM and transition to another, our rose colored glasses started to come off. Talkdesk suffered some serious outages later in 2017 (though they did their best to make it right after the fact). There are some seemingly obvious improvements that could be made to the product that they have so far de-prioritized over those shiny "innovative" features. Reporting more often than not requires exporting CSVs in order to truly dig into the data, and when you do have to contact support you'll always get a canned response, have to clarify and emphasize again, *then* the agent starts to answer your question.

Good Value

Comentarios: Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center. While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

Puntos a favor:

The Talkdesk interface is a fairly easy system to navigate. From a user perspective, the software makes it simple to answer and transfer calls using a Web Widget. From a management/admin perspective, the software data analytics interface has become more robust in the last year which allows us to have more key insights into agent productivity and how we are interacting with our customer base.

Puntos en contra:

The new studio flows are not user intuitive. I wanted to love them but the support guides for setting them up were not really helpful and it took hours of troubleshooting to get them going. There have also been more frequent outages with TalkDesk over the last couple of months. We have never had issues with downtime with TD prior to this.

This is how you communicate with your customers fast and effectively!

Comentarios: Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.

Puntos a favor:

The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. - Kenley B

Puntos en contra:

There is no texting feature. Most customers love to text or take a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature. The ability to say something to my representative while they are on a call, and customers cant hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call. - Kenley B

Great for all businesses that have Sales and Support teams

Comentarios: Great to use. Would recommend to everyone to use asap.

Puntos a favor:

The most important feature is the overall quality of each call. The client can hear you and you can hear the client properly. I love how it works with Zendesk really nicely and their Voicemail system works well too.

Puntos en contra:

The recordings. When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating

Room for improvement

Puntos a favor:

The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support.

Puntos en contra:

I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system.

Easy and convinient

Comentarios: Slice is the software which connects our company with thousands of customers on a daily basis and makes our business successful.

Puntos a favor:

I have been using talkdesk for more than 3 years. It is part of my daily job now and without talk desk my job as a digital marketing rep is unimaginable. Talkdesk gives you the opportunity to reach out to your customers and partners in a very easy way, the quality of the voice is great and you never have any kind of issues with the voice. Talkdesk is very easy to use and timesaving I don't think that there is any better product than talkdesk. Keep up the great work guys.

Puntos en contra:

So far everything is great using this software and it has been more than 3 years now. It gets updated and improved all the time. My suggestion for this software is if there is any possibility to change the tones when you dial.

Easy to Use and Helpful

Comentarios: Beneficial to have the call recording for our records, convenient to transfer call to another team,

Puntos a favor:

Easy of use, call recordings that we are able to access at any point in the future, emails with voicemail recordings, no bulky phone on my desk, accessible online, caller ID,

Puntos en contra:

To be able to send a call directly to voicemail instead of sending the call to a team member line first before the voicemail option kicks in.