Opiniones de TriNet Zenefits

Gestión optimizada de recursos humanos con Zenefits

Comentarios: Mi experiencia general con Zenefits ha sido positiva. Ha simplificado significativamente mi administración de recursos humanos, permitiéndome concentrarme en hacer crecer mi negocio.

Puntos a favor:

Descubrí que Zenefits es una plataforma increíblemente fácil de usar, lo que me facilita administrar las necesidades de recursos humanos de mi empresa.

Puntos en contra:

Aunque Zenefits ofrece muchas funciones, he experimentado fallas ocasionales y tiempos de carga lentos. También creo que el precio podría ser más competitivo, especialmente para las pequeñas empresas con presupuestos limitados.

Seamless low-cost solution for small to mid-sized companies that kills busy work

Comentarios: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Puntos a favor:

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Puntos en contra:

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Fantastic Experience with Zenefits- A Must-Have HR Software

Comentarios: Overall, I had a great experience with Zenefits. The onboarding process was easy to follow and the customer service team was very helpful. Although the pricing structure was a bit confusing, overall I was satisfied with the product.

Puntos a favor:

Zenefits is an incredibly user-friendly and intuitive HR software. The onboarding process was very straightforward and easy to use. Additionally, their customer service team was prompt and helpful in answering all of my questions.

Puntos en contra:

The pricing structure for Zenefits can be a bit confusing and it's not always clear what you're getting for the price. Additionally, some features could be improved to give users a better experience.

Premier level HR organization

Comentarios: Overall, zenefits is incredibly simple and effective. Allowing employees the opportunity to track and manage their time off is helpful .

Puntos a favor:

Zenefits allows our company to track and manage employee time off, sick hours and vacation time with ease. Adding or subtracting benefit time is simple, and employees find the software simple enough to navigate at any age, or ability.

Puntos en contra:

Notifications regarding employee time being maxxed out would be helpful, or annual reminders to add new time off allowances.

Great Sales Department but not backed up by Service or Software

Comentarios: I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

Puntos a favor:

Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.

Puntos en contra:

Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Managing payroll with Zenefits is a breeze

Comentarios: This year, I had some trouble putting up vacation rules, and getting in touch with a live representative proved challenging, as I had to navigate through multiple menus before I was finally connected. The representative at that time was exceptionally helpful and handled my request for assistance with utmost professionalism.

Puntos a favor:

Our experience with Zenefits has been quite positive. We use it to manage new hires, time off requests, benefits administration, and payroll all in one place. In most applications, it has been a pleasure to use because of how intuitive and simple it is.

Puntos en contra:

Employees should be able to access their pay stubs through their profiles. A call to the firm should not be necessary for a terminated worker to be rehired.

Zenefits has been a great help in our HR team

Comentarios: Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.

Puntos a favor:

Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service.

Puntos en contra:

Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits.

Effective, but pricey, payroll tool

Comentarios: The experience has been ok. It gets the job done but I'd be open to new options.

Puntos a favor:

Zenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government.

Puntos en contra:

The cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service.

Zenefits Review

Comentarios: our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.

Puntos a favor:

The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.

Puntos en contra:

Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

User friendly solution, good experience overall

Comentarios: We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.

Puntos a favor:

I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.

Puntos en contra:

The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

short and sweet

Puntos a favor:

has quick-finding tools which makes it easy to use and navigate through the options well

Puntos en contra:

needs more features and better visuals so it is not a constant background

User Friendly and Intuitive

Comentarios: The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!

Puntos a favor:

Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!

Puntos en contra:

The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.

Easy and Convenient

Comentarios: Very positive. I have never used an outside service for basic HR functions before, but was pleasantly surprised at how much work Zenefits saves me by letting employees enter their own info.

Puntos a favor:

Easy to use - Managers can access/input/share the info they need, employees can fill out their own info which saves HR a lot of work. Customer Service can be contacted easily. Reports/Info can be accessed easily. Reminders are emailed to you if any necessary information is missing.

Puntos en contra:

I believe Zenefits does not have the ability to pay third party garnishments directly.

21 days and counting for customer support RE: Tax issue

Puntos a favor:

The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair

Puntos en contra:

We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021.

Stay Away From This Company

Comentarios: I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could.

Puntos a favor:

I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret.

Puntos en contra:

When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot. Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy.

We're new but we love it here

Comentarios: We love it. We're excited for the years to come.

Puntos a favor:

It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward.

Puntos en contra:

The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it.

Zenefits - WSPA Review

Comentarios: Excellent! Customer service is the only small issue, wait times can be long but typically they offer good resolutions.

Puntos a favor:

Ease of use as an administrator and as an employee

Puntos en contra:

Reminders are sent and are not easily removed from the home page of my administrator section.

Feature-Packed HR Platform

Puntos a favor:

At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.

Puntos en contra:

The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.

Zenefits payroll is very bulky. It is also limited and lacks functionality.

Comentarios: Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs. I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off.

Puntos a favor:

Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits. PTO: PTO is simple and streamlined.

Puntos en contra:

Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along. Pay Runs are akward but here is the process: 1. You need to approve your employees timesheets. 2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed. 3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased. 4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely. PTO Policy is there but since its so easy to do, its subject to a lot of abuse. You cannot reimburse an employee in net earnings. The functionality just isn't there. You need to select whether employees clock in through an iPad or their phones. You can't mix and match. The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone. Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.

One Stop HR Solution

Comentarios: Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company.

Puntos a favor:

Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper.

Puntos en contra:

They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.

Just okay

Comentarios: Zenefits is nice because it can be used anywhere by pretty much anyone, it is has an easy mobile app and a simple dashboard. However, Zenefits fails at being open to feedback and actually caring about the customer who literally spend thousands of dollars to use their service.

Puntos a favor:

It is nice that everything is in one location and Zenefits is fairly easy to navigate.

Puntos en contra:

-The new time/attendance is an absolute nightmare, it is glitchy and slow. -Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved. -Club Zen is where I was advised to provide feedback, which was pretty uneventful.

Excellent UX - Lacks on the service provided

Puntos a favor:

The platform itself is incredibly easy to use. The time off feature was extremely valuable and appreciated by employees. Open Enrollment via the platform was easy for the employee and running reports was incredibly efficient. Overall, the platform was well made and well managed.

Puntos en contra:

The payroll "integration" was never accurate so we couldn't rely on it. The service that Zenefits provided, from a Customer Service standpoint, was unreliable. We always had issues, whether it be random deletion of employees from our benefits, adding dependents randomly to our benefits, an agent assuring us something was taken care of and finding it was not, being provided incorrect info, taking long periods of time to correct errors, getting different answers from different reps, etc..., we could not rely on their service. We had to duplicate our efforts so frequently that the "automated" service Zenefits provided was irrelevant. Also, while the data migration was provided in a bulk download, we were missing documents and had to reactivate our account multiple times to retrieve missing documents. Nowadays, local insurance brokers are providing robust services with Open Enrollment platforms that integrate with most systems - Zenefits and the headache of their customer service doesn't provide value any longer.

Zenefits has been great for our company!

Puntos a favor:

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Puntos en contra:

Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

Easy to use HR Platform

Comentarios: Overall, I've enjoyed using Zenefits as both an employee and a manager. I enjoy the easy access to documents, overall design, and helpful Support team.

Puntos a favor:

I've used Zenefits for almost 4 years now, and I've always enjoyed its ease of use and UI, compared with other HR portals I've used in the past (like ADP). As an employee, it's always easy for me to request time off, view other employees in the organization, view/manage benefits, file HSA claims, and more. When I started my job, I remember how easy the onboarding process was with digital signatures on documents and other important forms. I'm now a manager and enjoy the interface for each of my direct reports. As a visual person, I also enjoy the simple design and color scheme. Reaching out to the Support team is also easy - via email and requesting a call. Support agents have been helpful and friendly.

Puntos en contra:

It's a bit vague about who I should contact with issues regarding my account, in the Help portal. I never know if I should I contact my HR Manager or Zenefits support directly? For example, my Zenefits HSA no longer works. I can't find info the Knowledge Base on how to get a replacement card. This will lead me to submit a support ticket, but I wish I could find the answer easier in the app. I also think an account walk-through would be nice for new users.

I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!

Puntos a favor:

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits. I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator. As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Puntos en contra:

I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.