Opiniones de DEAR

IntegrationKings review of Dear Systems

Comentarios: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Puntos a favor:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Puntos en contra:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

An Excellent Customer Service Specialist

Comentarios: I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called [sensitive content hidden]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people.

Puntos a favor:

The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system.

Puntos en contra:

There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help.

We've been using DEAR Systems for 6 years and this one incident made us really disappointed.

Puntos a favor:

Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary.

Puntos en contra:

- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. [SENSITIVE CONTENT HIDDEN] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with [SENSITIVE CONTENT HIDDEN] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though [SENSITIVE CONTENT HIDDEN] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers.

New Dear Users

Comentarios: We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful.

Puntos a favor:

The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity.

Puntos en contra:

The zero/ non zero stock can be a little confusing and awkward.

Great multi purpose operational solution for a growing business

Comentarios: So far so good, overall solidly gets the job done. A few improvements and attention to detail can make it even better.

Puntos a favor:

The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent.

Puntos en contra:

The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly.

Great Product, Great Support

Comentarios: Very happy as it saves us plenty of time and headaches to know exactly what is on hand and what the order statuses are.

Puntos a favor:

Easy onboarding process, had good support and was provided with demos on how to do the various tasks. Keeps accurate stock control and order management that keeps our warehouse and ecommerce store up to date.

Puntos en contra:

Took a bit of getting used to. Sometimes the connection is a bit slow - not sure if it is our NBN internet connection or the platform.

Great system

Comentarios: Great system with great team, would like to commend Raed for his support, for getting queries sorted. Thank you and good luck!

Puntos a favor:

There are a lot of features that are very useful in business esp when manufacturing stuff/tracking inventory. It allows you to automate and customize the way you want it, however, you need a support team to get it started.

Puntos en contra:

In every product/services, there's always room for improvement, I think more on bulk changes in the system or can notify users if there are accounts not synch properly. Also if could have an option to split accounts in Sales, if they have different products being sold.

Support - [sensitive content hidden]

Puntos a favor:

I like the fact it does everything I need

Puntos en contra:

Sometimes there are functions that I just don't understand but the support team are more responsive now.

DigiCloud review of Dear (CIn7 Core)

Puntos a favor:

A great overall platform for business selling products instore, online, wholesale to manufacturing products. Many integrations that just work!We love Dear!

Puntos en contra:

Support over the weekend would be great. And phone support would be great also :)

Good product for most features

Comentarios: Very good.

Puntos a favor:

Simple to integrate, plug and play for most features. Has a robust and mature set of capabilities. [sensitive content hidden] from customer care is extraordinary. He's an MVP.

Puntos en contra:

Customer service - we can't even pay for a designated CSM, and have no number to call.

Dear has significantly helped our company

Comentarios: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Puntos a favor:

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Puntos en contra:

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Great Product, Great Price

Comentarios: DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Puntos a favor:

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Puntos en contra:

Reporting functionality needs work, no ios app, light on more advanced features

A shot in the arm every business needs

Comentarios: A worthwhile and rewarding learning curve.

Puntos a favor:

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

Puntos en contra:

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Simple but very, very effective Inventory management and general business operations software

Comentarios: The business administration is now a multiple of it's previous efficiency. We can track sales, purchases and performance far, far more efficiently than before. The proof is in the pudding - walk around our sales office and at least one screen on every desk will have DEAR open.

Puntos a favor:

The software is made up of simple to understand modules that have a clear purpose and have extremely good help videos and articles available. There is a "simple" and "advanced" version of most functions which makes carrying out most tasks extremely efficient while still having the power of the full functionality available in the background if needed. Any simple document can be changed to an advanced document with the click of a button.

Puntos en contra:

The "Jobs" or project module is somewhat more difficult to use than other parts of the suite. Projects are a common part of many businesses and a simpler, more intuitive, module that allowed easy quotes and easy conversion to a Job would be a great enhancement.

Pretty Darn Good!

Comentarios: Great! The onboarding was also very comprehensive.

Puntos a favor:

We have used a lot of ordering / inventory systems over the years and this is our forever change (we hope!). I really appreciate the complex level of adjustments that can be made (eg: invoice customisation, staff permissions, custom fields) as well as the robust accounting integration. Once you use it a few times, the interface is fairly straightforward. Even my less tech savvy staff have commented they find the flow of DEAR easier to use, despite the added complexity of features.

Puntos en contra:

The WooCommerce integration has been a bit temperamental to set-up to manage stock correctly and we wish it would pull orders more frequency.

Great manufacturing aid

Comentarios: Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Puntos a favor:

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Puntos en contra:

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

It was DEAR to me until it wasn't

Comentarios: We discovered a technical glitch that caused severe bloat to our database that was seemingly stemming from DEAR. We approached the DEAR team leader with the matter. Rather than accepting responsibility and assuring us that he would provide the customer service that was necessary, he did not. He instead brought attention to other aspects of the integration. After three months of pain, and moving to a new web hosting environment, and being down for 24 hours and up and down for a total of 3 months, a technical team was able to isolate the issue as being related to DEAR, and for the last 48 hours I have still not heard back from the DEAR tech LEAD on a fix, or with any offer of any kind to help us get back up and running the way that we are supposed to be. We are trying to trouble-shoot without any answers coming from the DEAR development team. I have never seen anything this lacking in terms of customer service in my 30 years of business. I am disappointed and expected more from the tech LEAD and DEAR customer service.

Puntos a favor:

I created a requirements document of what we needed in an Inventory Management System and DEAR met all of them. I was so excited to find such a robust and affordable software solution in the cloud that hit all of my notes in my small indie maker business.

Puntos en contra:

It was very very difficult for us to try and implement this product on our own. We hired an outside DEAR consultant. We spent $10K in consulting fees to get up and running. It took just about 8-9 months with a FTE almost completely focused 3/4 time and problems with the integration started just about the same time that we were up and running. Though we did not realize our problems with our web site were related to DEAR. We experienced outages and slowness on our site and were directed to take matters up with our hosting company. They reset and tuned our database-- and still we experienced slow performance. Because there are many moving parts-- and several outside vendors-- each pointing to each other--- it was this long, painful, expensive journey before we arrived right back to DEAR with the performance issues stemming from their API.

Great software platform for inventory management

Comentarios: DEAR is phenomenal for a user that is willing to put in the time to discover it. If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Puntos a favor:

1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software. 2- SaaS is not buggy at all 3- Their devs are constantly rolling out updates 4- DEAR has good, nonbuggy integrations with almost every major app in its market niche. 5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Puntos en contra:

1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS. 2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc. 3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.

DEAR is essential to the way we manage our inventory. Lacking some features we need but has most.

Puntos a favor:

Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Puntos en contra:

Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans. One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.

experience

Comentarios: I am pleased with some of the responses I receive from support staff, but a few do not take the time to explain clearly i.e. in detail. I have to ask several times to end up having an exact answer

Your software is very complex to learn especially as my language is French, but the results are good when there are no mistakes. And there is no place to error otherwise you have to start all over again. For example if we change the cost of a raw material we have to reassemble, but if there have been sales, write off, credits, etc. related to this raw material and to this assembly we must all UNDO and then redo. It is a long process that should not be so. I asked and was told I had no choice! It’s incredible !

I lost more than 1 month (actually) trying to find the cause of a synchronization problem with QBO and the error was on your side, you hadn't done the required testing, you weren't ready to put your software on the market. Refer to cases 122382 in particular and also 123752 and 123954 etc. to name a few. You have created a special tool (FIND INCORRECT DUPLICATE MANUAL JOURNALS IN QUICKBOOKS) to correct these problems, and this tool was far from adequate since it erased several transactions that were not to be in QBO , and again I had to work very hard to check what had been erased and redo everything. This defect in your programming has had a huge impact on accounting in QBO.
I will no longer use your tool which is supposed to find duplicates in QBO, I prefer to check eac

Puntos a favor:

The immense possibilities of your software

Puntos en contra:

We had a lot of difficulty during the first few months following the integration with QBO. We asked for compensation but to no avail. I am copying an email I wrote to [SENSITIVE CONTENT HIDDEN] in July. We had a charge of 3,016.00 $CA in March 2019. We ask you for a discount for the renewal of 2020 please

DEAR from the Eyes of a Cloud Solutions Reseller

Comentarios: DEAR Systems is a great tool to manage your business' operations and reaching out customers via different sales channels such as POS for Retail, Back-End Sales as a Corporate Level, Ecommerce & a B2B portal.

Puntos a favor:

<> Strong Integration with POS <> Click & Collect from POS Sales Orders created on the Back-End <> Bulk List / Catalogue - Very easy to List/Unlist Products on POS or Ecommerce <> Useful Shopify Integration Features <> Many Costing Methods to suit a lot of different types of products <> Strong Activity Log & History of Products, Customers & Suppliers <> Assemblies <> Manipulation of Documents & Email Templates is great to have even though it can take a while to get it right

Puntos en contra:

<> Jump in price when needing a dedicated server when Sales Orders are forecasted to be higher than a specific amount <> Having to void Stock Adjustments to products just to be able to void a Purchase Order Credit Note for a different item just cause they are in the same original purchase order <> Not having a report with the ability to issue a historic Stock Valuation of Products for a specific date, say for example a Stock Valuation at the end of the two years ago, or last year

We can get it to do what we need.

Comentarios: We have a retail store that sells custom furniture with a multi-month lead time. Most of the software out there assumes immediate fulfillment of orders so we had to have something to sit between our POS and our accounting software to "park" orders while in process. Also we wanted a robust backup for our ecommerce product information in order to easily manipulate product data and images especially in case we decide to change ecomm platforms in the future.

Puntos a favor:

It is very adaptable and has a lot of features

Puntos en contra:

It often takes a lot of adaptation to get exactly what I need out of the software. For example, for inventory management software, the question "what is the total dollar amount of on-hand inventory?" should be top of mind. Instead it's totally buried in a report not exactly suited for that purpose. So I had to tweak the report and favorite the amended report to have that info handy.

Perfect fit for our assembly business

Puntos a favor:

The main reason we picked this application is for the "Production" part of it. It allows us to setup BOMs as a template, but then adjust them on the fly during the production. The second reason to love this application is for the APIs. It allowed us to add our "unique" processes (the way we handle commissions) and create non-standard reports. Xero is one half of our corporate brain (the money side), while DEAR is other half (the counts side). Additionally, we just integrated our Shopify website with DEAR and we are planning to use their B2B functionality in 2018. Finally, they react to their clients. I have made requests for features that were handled.

Puntos en contra:

They could add "Current available" as a pop up when in the Purchases section. This would allow better decision making rather than having a second window open. Very very minor. Other than that, having an API really helps.

Comprehensive and Flexible with Excellent Customer Service

Puntos a favor:

Cloud based and the integrations with Xero and Woo Commerce are really great and the main reasons we changed from using Lightspeed. Does almost everything we liked in Lightspeed and more. The ability to pick, pack and ship gives us great visibility on the progress of orders. Easy to use once you get the hang of it. The support is excellent - very quick and always helpful.

Puntos en contra:

I would like to see price tiers on the product overview page. We can only see it on the individual product page or once it has been added to an invoice. Customer Backorders don’t automatically link to Purchase orders so there is no prompt to notify customers as soon as their order comes in. We use Dear in the front end of our retail store so a built in end of day report and reconciliation would be very useful.

Incredibly functional inventory system for small manufacturers

Comentarios: As a small manufacturer, Dear Inventory has become a vital part of my operation. Robust integration offerings allow me to sync e-commerce websites, accounting software, shipping programs, etc. Dear Inventory allows me to consolidate my business and ensure that every aspect of my organization ... from receiving, to manufacturing, to selling, to shipping, to reporting ... is working in harmony. I love the fact that I have access to quick and reliable support for my system, and the development team is great about taking my comments and suggestions and working to incorporate them into the ongoing development of the program. I could not be happier with the Dear Inventory solution.

Puntos a favor:

Extremely functional inventory allocation system throughout the manufacturing process; Robust offering of integrations to support every aspect of my business; Reliable support through the Dear Inventory support team; Ongoing development that takes into account the feedback of users.

Puntos en contra:

The reporting tool, while functional, is sometimes a bit sluggish. It takes a little bit of trial-and-error to figure out which reports have which information.