Opiniones de CiiRUS

Using Ciirus as a Vacation Rental Property Manager

Comentarios: Great product and highly recommend to all sizes of property management and rental users

Puntos a favor:

Ciirus is very effective as a easy to use software tool to use daily in entering bookings, manage cleaners, account for subcontractors costs and to financially report to my owners. I would be lost without this system and am very grateful for the support I received from their customer service team when I need help!

Puntos en contra:

Whereas the desktop version of Ciirus is very good, the Ciirus task manager app has also been a great tool to manage cleaners and maintenance. As a property manager out on the field daily, I would like to be able to edit work orders using the task manager app to be able to add estimated costs and and markups and to go back in and edit if I need to make changes. At the moment, I cannot do this but I’m sure that Ciirus will get there eventually as they are very good with welcoming users feedback and implementing changes so their updates.

Ciirus made us happier

Comentarios: Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with.

Puntos a favor:

I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income

Puntos en contra:

Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i.e. allow me to set week days at different rates than weekends etc. for instance if I could select all M-Th bookings for a certain date range to be a certain price). I would love to avoid having to pay for an additional service to come in and price my properties.

Do NOT use Ciirus! Lost thousand of dollars!

Puntos a favor:

It looks a good software but it doesn't work

Puntos en contra:

I had multiple problems with Ciirus, specially with connectivity with channels like Booking.com for example . We lost thousand of dollars for having an extremely poor connectivity and having multiple double bookings . We contracted a software to have a solution and we received problems and lost money. Not only that, they never have been open to dialogue to find a solution . Worst company I've ever worked !

An essential part of our day-to-day management & organization

Puntos a favor:

Ciirus plays an essential role in the daily management and coordination of our business as a whole. It's a one stop shop for management, marketing & accounting for our vacation rentals and management. Accessible to all our team and with round the clock support from the Ciirus staff it comes highly recommended.

Puntos en contra:

The VRBO integration needs work and is less accessible than Airbnb

Constantly improving

Comentarios: I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software.
In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Puntos a favor:

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

Puntos en contra:

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

Customer Support

Comentarios: CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out.

Puntos a favor:

What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.

Puntos en contra:

I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.

CiiRUS is the permanent solution for VRMs

Comentarios: I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.

Puntos a favor:

I can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on.

Puntos en contra:

They recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use.

Glad to recommend Ciirus!

Comentarios: We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!

Puntos a favor:

Clearly organized, user friendly, reliable, easy implementation.

Puntos en contra:

It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.

Ciirus can do it all!

Puntos a favor:

Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals

Puntos en contra:

Syncing the system with QuickBooks each time a software update rolls out for the desktop version

Great vacation rental software

Puntos a favor:

Having used CiiRUS for number of years, the vacation rental software is excellent. It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it. It has a good task list for maintaining cleaning schedule. It connects seamlessly to AirBNB, Booking.com and many other platform providers to give managers and operators and easy to work with system.

Puntos en contra:

Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here

Biggest Nightmare Ever

Comentarios: WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.

Puntos a favor:

IF the system worked as promised, it would be amazing.

Puntos en contra:

EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.

Once upon a time.

Comentarios: Started using this software when Ciirus started business. Initially, it was affordable, consistent, excellent customer service/response and more. Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were. It was almost as if the little companies were no longer important to Ciirus because they were too busy working with the "big guys".

Puntos a favor:

Once upon a time Ciirus had the best customer service and response rate. Once upon a time Ciirus focused on making a good, affordable software for the little guy. It was once a very good integrated reservation and accounting program for management companies.

Puntos en contra:

Ciirus grew fast and furious and in the process, they forgot how important customer service was. They left the little management companies by the wayside. Add on features were all about he big companies only. Constant updates, monthly pricing increasing and lack of any consideration for those loyal customers who had been there since day one.

Good Software With Lots of Opportunity

Comentarios: My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry.

Puntos a favor:

Integration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant.

Puntos en contra:

Constant glitches in the IMAGES portion of Homes and Details. For two years we have has constant issues with uploading or deleting photos that caused us to lose dozens of hours and days over that time-frame. A tiered LOS discount or seasonal LOS discount would be amazing and I understand that is coming. We need that now and are patiently waiting on it.

Central Piece in our Operations

Comentarios: Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!!

Puntos a favor:

Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment.

Puntos en contra:

It demands a significant learning curve to integrate the whole team into it.

They are always upgrading their features and adding more.

Puntos a favor:

They are always upgrading their features and adding more. The system offers a seamless layout and easy to use. The support team and website development team are very knowledgeable helpful. They go above and beyond to help us.

Puntos en contra:

Taking longer than expected to sync with Booking.com, but VRBO and others were very quickly connected.

VRM Software

Comentarios: my company was one of the first to use the software 12 years ago tall the team at ciirus are willing and able to help / train and advise

Puntos a favor:

easy to use and it is a stable platform accesable from pc/ tablet and phone

Puntos en contra:

can take a time to get used to some of the changes/updates

Ciirus combines property management with reservations

Puntos a favor:

Great customer support. Easy to use once you master the basics, but you can always check out the training videos or schedule your own training call.

Puntos en contra:

Ciirus is getting better, but it does not handle Canadian taxes well - we have developed workarounds but don't think we should need to.

Perfect Vacation and Management Software

Comentarios: CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.

Puntos a favor:

friendly system. easy to operate it.

Puntos en contra:

no mac version Yet

Great System & Customer Service

Comentarios: Great Customer Service and easy to use

Puntos a favor:

Easy to use and mobile-friendly and always responsive

Puntos en contra:

Always needing a password for same-day log in when using a mobile app

I Love using Ciirus, it is a lifesaver. Their customer service is outstanding!!

Puntos a favor:

Great Software!! This software makes it much easier to manage our properties. I would recommend this software to all Property Managers.

Difficulty using Ciirus

Puntos a favor:

Website always stops working, connection with Homeaway and Tripadvisor always have problems managing reservations, website editing system is very difficult.

Puntos en contra:

From the difficulty of understanding the system

Worst experience EVER!

Puntos a favor:

Works with all OTA's and good sales team!

Puntos en contra:

The training was not sufficient to get our business live and the off boarding process and communication was painful and sent our company into a tailspin for over a week . I've sent several emails over a month ago and placed several calls with no response until today. This overall process in five words was Over-promised and Under-delivered. Ciirus charged me for a service that was never able to go live. The system itself is antiquated and needs 2018 up-dates from the feel to the functionality very disappointed and a huge waste of over 2 months trying to get trained to go live and money. When we off boarded all of our OTA's were set back to manufacture settings with blank calendars, rates, etc. After having a call with 4 different Ciirus team members nobody could help and they still charged me for my training, and monthly dues for a service again that never went live. I have documented all communication via emails over the past 3 months and will be disputing charges wtih my credit card. Worst experience EVER!

Excellent product

Comentarios: Ciirus products and customer service are top quality. We've had an excellent experience working with them.

CiiRUS review by Excel Mgmt

Comentarios: I have been working with Ciirus for several years and have found the software to be cutting edge, and both easy to use and understand. The staff is approachable and responsive to my needs and the support is on point. They have a great combination of competence and attitude. What I like best though is that they are innovative in ways which grows my business. The channel partners they have brought on have been great and the high touch high tech approach to the software platforms on my phone and tablets make my business run smoother. They are always looking for new ways to enhance the software and to make the Ciirus experience satisfying. I have used other short term rental management software and I would definitely recommend Ciirus.

Simplicity is key CiiRUS

Puntos a favor:

The product is elegant and simple to use. All the features you would expect from many high end management products Easy to use and manage Great Service offerings

Puntos en contra:

Expensive product for a small / independent person especially when considering exchange rates. Unable to be sure of the monthly fee