15 años ayudando a las empresas españolas
a elegir el mejor software

Sobre FareHarbor

Software de reserva online para comercios de tour y actividades. El objetivo del software es ayudarte a obtener el doble de reservaciones, con la mitad del esfuerzo.

Descubre más sobre FareHarbor

Puntos a favor:

The dashboard is really intuitive and the team/ costumer support are really nice. The fact there are a lot of videos/ tutorials available.

Puntos en contra:

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to.

Valoraciones de FareHarbor

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,7

Probabilidad de recomendación

9,1/10

FareHarbor tiene una valoración global de 4,8 estrellas sobre 5 según las 1.110 opiniones de usuarios de Capterra.

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Filtrar opiniones (1.110)

María
Booking Manager
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Very easy to use!

5,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Isabel
Isabel
CEO en España
Usuario de Linkedin verificado
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: GetApp

Nefasta atención a la empresa y peor gestion de los fondos

1,0 hace 2 años

Comentarios: Horrible, nada recomendable.

Puntos a favor:

Me gustaba el servicio de gestion de reservas, hasta que hay que devolver dinero a un cliente, entonces es cuando vienen los problemas. Nefasto sistema de atención a la empresa. Farehabour decide lo que le devuelve y a quien, y se toma la libertad de retirar dinero libremente de tu bolsa.

Puntos en contra:

Nos han retirado dinero de nuestro fondo sin consultarnos, no nos lo devuelven y no hay forma de hablar con ningun responsable. Centralita en la que cada vez te atiende una persona. Para devolver dinero a cliente es una odisea, no hay forma de hacerle llegar los fondos. Un sistema que se supone que te ahorra tiempo y llevo mas de un mes para gestionar estas dos incidencias. Resultado, han desaparecido 400€ de MI fondo.

Waldy A
Proprietario en Puerto Rico
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Extremadamente dificil de superar!

5,0 hace 2 años

Comentarios: Me esta quitando MUCHO peso de los hombros; es de fácil acceso para que los clientes puedan hacer sus reservaciones; buena atención del personal cuando hay algún problema técnico, siempre dispuestos a ayudar hasta que el problema este resuelto.

Puntos a favor:

Varias cosas me gustan: La transparencia, seguridad bancaria tanto como para nuestros clientes como para nosotros. Fácil de utilizar y muchas opciones que agilizan los procesos desde que comienzas una reserva. Accesibilidad con los técnicos a la hora de solicitar ayuda.

Puntos en contra:

Las actualizaciones, y noticias, nos gustaría recibirlas en videos en nuestro idioma principal (español) para poder entender mejor.

Evan
Instructor de buceo en EE. UU.
Deportes, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Muy útil para negocios turísticos

5,0 hace 2 años

Puntos a favor:

Me gusta Fareharbor porque los clientes pueden ver la disponibilidad de actividades de manera fácil, y reservarlas sin tener que llamarnos. Igual para los nuevos empleados (incluso yo cuando recién empecé), es muy fácil empezar a usarlo.

Puntos en contra:

No sé porque tenemos que ingresar el zip code cuando hacemos pagos en Fareharbor— me parece innecesario.

German
Seller en Colombia
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

El mejor sistema de reservas

5,0 el año pasado

Puntos a favor:

Me gusta mucho como te ayuda fareharbor en todo y organiza los productos con todos los detalles y como lo implementan a tu página.

Puntos en contra:

No tengo ninguna queja esta plataforma es perfecta..

Dalia
Tec. en Diseño Grafico en Paraguay
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Negocios y ventas

5,0 hace 2 años

Puntos a favor:

que se hace un conteo de cuanto se gana por el servicio prestado

Puntos en contra:

no todos conocen, no tengo mucha queja actualmente

Emma
Emma
Owner en RU
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Excellent service and product

5,0 hace 5 años

Comentarios: Overall, I really like Fareharbor - I like the way it looks when people book.

Puntos a favor:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Puntos en contra:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Respuesta de FareHarbor Holdings

hace 5 años

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Usuario verificado
Usuario de Linkedin verificado
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Easy To Use Booking System With Great Customer Support

5,0 hace 3 años

Comentarios: Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

Puntos a favor:

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Puntos en contra:

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

Respuesta de FareHarbor Holdings

hace 3 años

Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!

Bridgette
Manager of Education en Canadá
Museos e instituciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

All in One Booking / POS System

3,0 hace 3 semanas Nuevo

Puntos a favor:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Puntos en contra:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

Nomfundo
Student en Sudáfrica
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

5,0 hace 3 meses

Comentarios: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Puntos a favor:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Puntos en contra:

I have no regrets no doubts even with payments this is great.

Craig
Owner en Islas Vírgenes de EE. UU.
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Great fit for a medium sized tour operator

5,0 el año pasado

Comentarios: Overall FareHarbor is our source of truth for all things about our reservations, our scheduled tours and our guide assignment. I now use one of the FarHarbor reports as the basis for guide compensation, so it is fully integrated into our business operations. My interactions with their support organization have been very satisfying.

Puntos a favor:

We do almost 2,000 bookings for over 6,000 guests each year, I can't imagine doing that volume of transactions with a system that is not as complete as FareHarbor. The speed of the hosted environment keeps up with our check-in flow, and the system seemlessly integrates with our website for online booking. Fully 2/3rds of our bookings and over half of our passengers book online, so that is critical.

Puntos en contra:

I think that FareHarbor could invest in improving its reporting capabilities, other than basic quantitative reports I see very little in the way of insightful reporting coming out of the application. It is flexible and does allow me to export into excel where I can do further analysis, but in general I view the reporting capabilities as rudimentary. There are some dimensions that are impossible to report against, although there are workaround using dashboard views.

Christina
Owner Manager en Australia
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Highly Recommended Software for Tour Operator

5,0 el año pasado

Puntos a favor:

The integration with other platform is great, user friendly, simple step to add/edit/archive items. I can add 2 separate bank accounts for different services in one dashboard. The customer support is awesome, however different time zone sometimes makes it not practicable to solve the problems in 24 to 48 hours. This software is suitable for day tour operators.

Puntos en contra:

Not suitable for multi day tour. There's no options to let the booking fees take by the operators.

Molly
Reservations Coordinator en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great option overall

4,0 hace 9 meses

Puntos a favor:

FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future.

Puntos en contra:

Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date.

Respuesta de FareHarbor Holdings

hace 8 meses

Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration!

Dave
Dave
Owner / Operator en Alemania
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

My Only Regret Is Not Starting Sooner

5,0 hace 5 años

Comentarios: Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there?

Puntos a favor:

The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question.

Puntos en contra:

I would like to be able to send more automatic mails than currently possible. That's it.

Respuesta de FareHarbor Holdings

hace 5 años

Hi Dave - Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership! Thank you!

MATTHIEU
MATTHIEU
Founder en Francia
Usuario de Linkedin verificado
Ocio, viajes y turismo, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Powerful and friendly

5,0 hace 5 años

Comentarios: So far so good, happy to use it and great team behind, helping us to improve our business online.

Puntos a favor:

its connectivity, various options helps feedbacks, friendly user

Puntos en contra:

Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered.

Respuesta de FareHarbor Holdings

hace 5 años

Hi Matthieu - thank you for taking the time to give FareHarbor such a great review! We'll get you to master Jedi status in no time. We are always here to help, and never hesitate to reach out! Thanks again.

Ilich Rafael
Ilich Rafael
Visiting Lecturer en Filipinas
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Fair in FareHarbor

4,0 hace 3 semanas Nuevo

Comentarios: Overall the experience that I have with FareHarbor is very Fair and good.

Puntos a favor:

The most thing that I like about the FareHarbor is the User-Friendly Interface of the program it allowed me to use it easily without any hassle, as well as its implementation of 3rd party programs.

Puntos en contra:

The cost is what makes it quite a setback for me, but overall the quality of the program compensates the price. You get what you paid for.

Melissa
Owner /Operator en EE. UU.
Deportes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Terrible Support- Has cost my business money

1,0 hace 2 años

Comentarios: The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them? I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service.

Puntos a favor:

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

Puntos en contra:

super can’t seem to complete a request, even when it’s costing my business.

Patrick
Walking guide en RU
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Taking my business Footsteps in Northumberland up a gear or two

5,0 hace 5 años

Comentarios: For a long time, I struggled with booking and payment systems with a mix of cash, cheque, PayPal and no affordable card payment system. FareHarbor solved all of that in one neat package and it functions extremely well. In addition, FareHarbor helped to build a new company website which has seen a step change in the way I do business.

Puntos a favor:

It has put in one place all of my products, reviews and payment options in one place and simplified the booking and payment process for my customers. The customer support is terrific.

Puntos en contra:

I have yet to discover any issues with the software, which could be described as a dislike

Respuesta de FareHarbor Holdings

hace 5 años

Hey Patrick! Thanks for writing such a great review! It is amazing to see how quickly FareHarbor has made an impact on your business by streamlining the booking process and your offerings. We look forward to growing this partnership and many years of success!

Eric
CEO en EE. UU.
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

FareHarbor is a full-featured reservation system that has great customer support.

5,0 hace 3 años

Puntos a favor:

I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly.

Puntos en contra:

I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers.

Respuesta de FareHarbor Holdings

hace 3 años

Thanks for the great feedback. So happy to hear your enjoying the API connection with LIVN!

Shannon
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!

5,0 hace 5 años

Comentarios: I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!

Puntos a favor:

Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

Puntos en contra:

I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Respuesta de FareHarbor Holdings

hace 5 años

Hi Shannon - We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

L
Owner/operator en EE. UU.
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

WOW, I am SO happy with this system

5,0 hace 7 años

Comentarios: We chose FareHarbor after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day."

Puntos a favor:

Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is?

Puntos en contra:

There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is.

Respuesta de FareHarbor Holdings

hace 7 años

Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca

Christopher
Business Development en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Lightyears beyond Bookeo

5,0 hace 7 años

Comentarios: Everything related to booking and reservation management, payment processing, etc.

Puntos a favor:

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

Puntos en contra:

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.

Respuesta de FareHarbor Holdings

hace 7 años

Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

Tony
Owner en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Finally! Reservations software that makes sense for small business.

5,0 hace 7 años

Comentarios: Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Puntos a favor:

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Puntos en contra:

We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Respuesta de FareHarbor Holdings

hace 7 años

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

Terry
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent Software and Customer Service

5,0 hace 8 años

Comentarios: We have been a tour business providing tours since 2009 and have tried many reservation systems. Fare Harbor was the first reservation system we used that works the way we do. We have had frustrations with other systems that seem to not understand how a tour business operates or didn't give us the flexibility we needed. From the very start, Fareharbor was great to work with in getting everything setup properly, even helping us transition during the middle of a busy season. Their integration with Viator allows us to sell out many tour dates which has really helped sales.

Puntos a favor:

I'll bullet point my favorite features. Designed the way we work from the bottom up. Allows us to assign tour guides with ease and notify them about these assignments and send out reminders. Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them a pickup time like our our old system. Booking is quick and easy from the back end I like the ability to see upcoming bank deposits with ease. Deposits have always been made on time, helping us gauge cash flow. I like being able to add internal memos and notes to each customer for special requirements on tour. Review reminders being sent out a few days after our tours have helped increase our ranking on Tripadvisor. Low merchant fees for taking credit cards

Puntos en contra:

I would like the ability to see a net price for Viator reservations, not the retail price in our reports. I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings.

Usuario verificado
Usuario de Linkedin verificado
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Good Product - Poor Quality Control

2,0 hace 6 años

Comentarios: Good product. The product could be even better with more effective business training and the implementation of a formal quality control process.

Puntos a favor:

It allows businesses to setup and online reservation system making it easier for customers to book a tour.

Puntos en contra:

As the product continues to evolve and grow it has become harder to use--particularly for small businesses with limited staff resources. Quality control is a major concern for this product. When we first integrated the system with our website it became clear that the company did not perform any quality checks to ensure everything was setup correctly. This is a major concern as there are a myriad of ways that mistakes can be made. Mistakes cause problems for us and for our customers. Most recently, an integration error with an affiliate resulted in a trip cancellation and loss of significant revenue. When problems like this happen, the burden is on us as the business owner--not Fareharbor. This product would be a much greater benefit and quality if more effort was spent on business training and quality control.

Respuesta de FareHarbor Holdings

hace 5 años

Hello! We would like to apologize for your negative experience with our product. We value your partnership and appreciate your honest feedback. Our teams strive to have world-class support and that includes quality control; please be assured that this has been communicated internally. If you have any suggestions for business trainings that will improve our operations, we would love to connect!

Vince & Emily Shay
Owners en EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la opinión

Helped Our Paddlesport Company So Much!

5,0 hace 9 años

Comentarios: We looked EVERYWHERE for booking software that was the right fit for our paddlesport company. This product is designed for adventure outfitters, so it works. How do you book a tour, ask people their height weight etc, require they can swim, remind them of their appointment, take payment immediately, quickly adjust tour/lesson calendar for staffing, weather changes, large events, etc? These were the issues that we were facing as a company, and FareHarbor was the answer. Customer Service: Incredible! So awesome to actually deal with real people who respond quickly to questions via phone call and email. Always friendly and helpful! They took HOURS of their time to help us set up our site so everything was just right. Plus, they do all the integrations into your website for you (hooray!). Once it's all set up and integrated into your site, it's easy to use the program to make changes and manage bookings. And they are all really nice, down to earth folks. Product: Love it. It takes a little while to figure it out, but FareHarbor provides free training (really, it's free), and ongoing support. We've seen a significant increase in sales with the calendar booking option. Plus, the software is easily configured to ask customers important questions that help us set up their kayak and paddleboard tours and lessons. If we have bad weather coming, staffing problems, or other events planned, we can quickly take down availability. On the other hand, we can quickly add availability, too. Any changes that need to be made, we can easily do it ourselves. We don't have to relay the info to a web person and wait for them to do it. Pretty sweet! Booking used to require A LOT of our own time, making phone calls and emailing. Now, we have much more time to actually get away from the phone and computer to do what we love! You can personalize contact settings, so customers still get quality customer service and all their needs are met. You can customize greetings to add your own brand "flair." Value: Excellent! No fees, only % of amount booked directly through FareHarbor service, and the rate is better than Square, which is what we were using to send invoices to book tours and lessons (hello, time consuming!!). Win-Win-Win. So happy with it, we've referred it to our friends who have surf schools on the Central Coast. Thanks FareHarbor :) ~Vince and Emily Shay
Avila Beach Paddlesports

Respuesta de FareHarbor Holdings

hace 9 años

Hi Vince & Emily, A big thank you for all the feedback here. We're doing the happy dance in honor of your increased sales and increased free time. Makes us so stoked to know we're helping people grow their business and do what they love! Win-win-win is right. Never hesitate to give our support team a call if you have any questions! We got your back, 24/7. Thanks, Becca