Opiniones de Kixie PowerCall

Excelentes funciones.

Puntos a favor:

Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .

Puntos en contra:

Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.

Saved us a ton of money for a simple trackable dialer

Comentarios: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Puntos a favor:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Puntos en contra:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

The Best Softphone Service I've Used

Comentarios: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Puntos a favor:

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Puntos en contra:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Extremely unreliable, no accessible phone support, no support whatever on weekends

Comentarios: We are very disappointed in their software and service. I don't recommend it.

Puntos a favor:

It integrates with Pipedrive CRM. That was the main reason we selected Kixie.

Puntos en contra:

Extremely unreliable. On one Saturday, all the calls were routed to one employee's voicemail. The customers wondered if they were calling the correct number the entire weekend. Kixie offers no support (chat, email, or phone) on weekends. This means our issue was not even addressed for over two days. Who knows how many potential sales we lost in those two days? On Monday, I called them when they opened, but it would never connect to a live person. A pre-recorded message instructs us to chat online. I called our account manager several times. No response.That wasn't even the only issue we had with Kixie. They also had problems with call recordings, routing, and other technical issues, such as some call durations showing up as 0:00. Their team needs to be adequately staffed. The software needs improvement. They need to extend their customer support hours.

The Best Phone System on the Market

Comentarios: Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Puntos a favor:

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Puntos en contra:

The system is very complex, and could benefit from being slightly more customizable.

Must Try - Been using over three years and constantly gets better

Comentarios: Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping.

Puntos a favor:

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

Puntos en contra:

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

Rudy's Kixie Review

Comentarios: Love it, we used to use another call software and it would drop calls like a Dallas Cowboy receiver drops footballs, but in came Kixie!! and saved use from having that awkward call back to the customer explaining why the call keeps dropping. So in conclusion, If you are not working with Kixie you are not working officiant. Thank you,

Puntos a favor:

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

Puntos en contra:

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

Love it!

Puntos a favor:

Power Dialer and connection boost are both awesome.

Puntos en contra:

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Kixie, a phone system hero that we all need!

Comentarios: My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Puntos a favor:

I personally love that calls round-robin to the next available rep.

Puntos en contra:

Nothing. I love Kixie, it's the best ever!

Kixie is becoming a power player

Comentarios: The support is top notch along with the website.

Puntos a favor:

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Puntos en contra:

The phone app isn’t the best and needs improvement.

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Comentarios: Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Puntos a favor:

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Puntos en contra:

The price and transferring calls to other people.

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Comentarios: Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Puntos a favor:

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Puntos en contra:

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Just as you'd expect

Comentarios: Overall, it works great and I'm probably spoiled now for other VOIP services.

Puntos a favor:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Puntos en contra:

Nothing that is of any significance. It really works well.

Easy and good dialer.

Comentarios: Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Puntos a favor:

It was easy to deploy and use. The local presence feature was ok.

Puntos en contra:

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Daily user for Kixie - my personal experience

Comentarios: Every software has glitches - so I can look past my frustrations and know that through time and bug fixes, Kixie will continue to improve. The tracking and replay features make my personal experience a breeze.

Puntos a favor:

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data. Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need. Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Puntos en contra:

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues. Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

Worth a look

Comentarios: I was very please with the way they send you tutorial videos when you get started which cut the learning curve sharply.

Puntos a favor:

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Puntos en contra:

Set up a conference call on the fly is one area I think that they can invest in.

Brilliant tool for Inside Sales Reps for tight budgets & high performance goals!

Comentarios: My call volume was average before I used Kixie.

Puntos a favor:

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

Puntos en contra:

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

an honest review

Puntos a favor:

integration with zoho crm customer support before you decide to leave is good

Puntos en contra:

Everything!! Call QUality iS HORRRIBLE. They surprise you at signup saying you have to pay several months in advance even though there is nothing in their sales material online that says thats needed They advertise an auto dialer, but when you go to sign up the auto dialer is not working at all and in coding and development to come back out in re release in few months, yet they still charge you the same rate. the call quality is horrible the iphone app keeps crashing and is sometimes useless i wanted to get out and get a refund of the amount paid in advance but they wouldn't refund anything per their "policy" i have a policy to write honest reviews for companies that take advantage of their customer just on principle

Kixie is a dream

Comentarios: It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price. And the team at Kixie has consistently been so responsive to any issues that have occasionally come up. Customer service is at the heart of any great service, and Kixie knocks it out of the park here.

Puntos a favor:

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Puntos en contra:

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Makes my job easier

Comentarios: Recording calls for training as well as documenting content during sales calls

Puntos a favor:

The ability to click to call and being able to send and receive text messages

Puntos en contra:

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

Boost your call volume with Kixie

Comentarios: Overall, this software is so easy to use; it operates so efficiently in the background that I forget that it's even there.

Puntos a favor:

Kixie has allowed our sales team to be more product and efficient with their sales calls. With one-click dialing and automatic call recording, there is no need to manually dial number and take notes. The local number feature is also very beneficial as it has allowed us to increase the likelihood of call answers.

Puntos en contra:

The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day. There is a large price increase from the limited minutes plan to the unlimited minutes plan.

I enjoy working with Kixe, Kixie allows my work experience to be more efficient, and productive.

Comentarios: The benefits are limitless. The time it saves me, just in using the power dial feature, is huge! I love how I am able to view calls, listen to calls, download call for Quality Control Purposes. I can even send calls that I had to my supervisor, and use to train new employees. Love Kixie!! Highly recommend!! I consider it to be valuable on so many levels!

Puntos a favor:

Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

Puntos en contra:

Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

Overpriced sales call solution with some US-specific gadgets

Puntos a favor:

Directly call from Pipedrive, next call starts when a call ends, Chrome Browser integration, for US: local number selected on the person you call. It probably most suitable if you want to call 100 of people a day for spam calls, not for serious B2B calls.

Puntos en contra:

Very short 14 days test period, afterwards it gets really expensive. In the test period it was not possible to test with European number - which of course - costs extra. To extend our testing we already had to pay several hundred dollars for just 2 sales people. The Chrome extension was unstable, support only answer was to reinstall and restart the Browser. Afterwards we used a simple VOIP provider with costs us less than $20 a month for 3 numbers and we are super happy with it - it just works. Very aggressive and pushy sales people.

Kixie Review

Puntos a favor:

The ability to create VM drops is extremely helpful for our team.

Puntos en contra:

lack of consistency with usage and customer support is sometimes not available for hours.

Kixie is a must for our Sales team!

Comentarios: We use pipedrive to track our sales but that only went so far. We added kixie and the integration was absolutely seamless. Now we have the ability to listen in on sales calls our team did to be able to tweak our message as well as get real customer reaction to the pitches. Now we dont have to rely on memory with regards to what happened during the call.

Puntos a favor:

The biggest pro is the seamless integration. It just connects quickly and works beautifully. Additionally, I love the built in CRM caller ID feature.

Puntos en contra:

There is not much to not like about kixie. The reason is because it is a very focused product. Its not trying to do too much. It does what is says and does it well.